[PRICE ERROR] Samsung Galaxy S4 4G i9505 Black $431.99 Delivered from Kogan!

Lmontorola on 10/09/2013 - 18:18
Last edited 11/09/2013 - 15:44 by 4 other users

Moved to Forum: Original Link. It has been confirmed by Kogan that it is a price error. See email confirmation. Some stats before this post got moved to forum:

+593 / -22 votes with 45 voted revoked
18,199 clicks

Looks like Kogan just had another price drop on this, at this price it won't last!
Be quick guys!

Credit goes to OzBargain user: tongyun for telling us about it :)

Update: Kogan has tweeted that this was not a price error, however this has since been quickly removed and it is unknown if orders will be honoured.

Picture of tweet here thanks to Gackt

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Comments

- stargalaxy on 11/09/2013 - 14:44
  
  Not me, would not have bought yesterday if it was $500 but $409 is just too good to let go. Was actually waiting for Honami, G2 or GN3 as my next phone but who knows, may end up with a S4 instead.
hitman47 on 11/09/2013 - 13:43

anybody remember the "set top box" incident with kogan long ago?, feels like deja vu!
- Rakddon on 11/09/2013 - 13:59
  
  +3
  
  Kogan did honor it though :)
Momotsuki on 11/09/2013 - 13:46

+2

I see no reason for Kogan to honour the deal. If $429.99 is far below cost price + actual shipping price, then they stand to lose quite a bit of money from this deal. Of course, they'd probably have someone on retainer calculating how much business they'd expect to lose from the negative publicity, especially since this has been a much more public deal than the previous (whirlpool post link). If A is greater than B, then definitely no hope. Unless, of course, they also factor in positive publicity gained by honouring the deal and expected profit generated by this.

I think the smart move that Kogan make is not to completely negate this deal, nor to completely honour it. I think offering those who bought it the option to buy it at a further discounted price (ideally be cost price + shipping & handling).

Edit: Unless it really was a ploy to hedge the S4 incase the 5C was dirt cheap. If so, then well played Ruslan, well played
Aap Ke Papa on 11/09/2013 - 13:54

+13

We all should treat Kogan as we treat COTD
- c0balt on 11/09/2013 - 14:42
  
  Which still get posted (and upvoted to the eyebrows) when there are, the very seldom, great deals from them.
  
  So treat Kogan like every other site/retailer then?
knackers on 11/09/2013 - 13:54

-6

I blame Filipino Jesus
Kelalako on 11/09/2013 - 13:58

+2

I really want a s4 now T.T

I WILL NOT PURCHASE IT FROM KOGAN EVEN IF IT IS $30 CHEAPER.
Aap Ke Papa on 11/09/2013 - 14:01

+21

We should all ditch Kogan. Even if they sell stuff cheaper. At OZB, we get enough opportunity to SAVE a lot of $$$, we should be able to make up for it here. I call for everyone to not post Kogan deals here on Ozb, if this deal is not honoured.
- c0balt on 11/09/2013 - 14:40
  
  Yeah! Let's not post any bargains to a bargain aggregating site!
skayper on 11/09/2013 - 14:04

+15

Neg for kogan
montorola on 11/09/2013 - 14:04

+12

Well put it this way, if Kogan choose not to honour this deal, then they shouldn't show their face on here anymore…that's one big advertising medium down the drain for them.
- c0balt on 11/09/2013 - 14:30
  
  +4
  
  Shouldn't show their face? There are Kogan reps here? This is insane thinking anyway. You would all buy from Kogan again even if there's a good chance it's a too good to be true situation. Sony RX-100 for $250? Don't care - buy now think later, and get refund even later when it turns out to be another pricing error.
  
  Kogan's reputation will not be affected in the slightest by this debacle, same as Amazon with their Samsung SSD deal.
  - Ironman01 on 11/09/2013 - 15:06
    
    I sort of agree. Just like the Fishpond Game of Thrones Blue rays deal. People said bad bad things about Fishpond, but still threw money into that deal and guess what? It was a legit deal.
    
    What i'm saying is, regardless of what company, if it is a bargain to be had, everyone is going to jump on it.
lostn on 11/09/2013 - 14:11

Why are people negging a pricing error? Because you couldn't buy the phone under priced?
- Bappy on 11/09/2013 - 14:17
  
  +2
  
  because Kogan said they will honour it and then they flip back 180 degrees
- andyken on 11/09/2013 - 15:15
  
  Because they said it is not the price error before SEE THE TWITTER PIC!!!!
senator on 11/09/2013 - 14:13

+1

Someone in Hope Valley bought a Samsung Galaxy S4 4G LTE i9505 (16GB, Black).
1 minute ago.
- montorola on 11/09/2013 - 14:15
  
  +13
  
  Someone obviously doesn't know OzBargain exists lol
extract on 11/09/2013 - 14:18

+2

All these comments remind me of this movie scene https://www.youtube.com/watch?v=WPkWr2VOTws
Bappy on 11/09/2013 - 14:25

+9

Just called Kogan, the stuff didn't confirm but advised we will be contacted (by today) regarding their decision…
- CyberMurning on 11/09/2013 - 14:34
  
  +1
  
  so there is still hope!
  no news is a good news~!
  - ptsordos on 11/09/2013 - 14:40
    
    +3
    
    Unless if there's no news till next week while they're holding our money
  - superforever on 11/09/2013 - 14:43
    
    Not possible for them to honour it, they may have sold 10,000 units and each $50 less than cost as some said before.
    
    10,000 x 50 = 500,000 ….. what do you think?
    - c0balt on 11/09/2013 - 14:59
      
      You need to fix your link.
    - CyberMurning on 11/09/2013 - 14:59
      
      ah, who know their real cost.. also, really 10,000 individuals? hmm.. probably not.
      unless some brogans bought 100 each.
      and kogan is big enough to lose $500,000 and still make big profit in a year
    - dy4me on 11/09/2013 - 15:15
      
      .
bazzazz on 11/09/2013 - 14:27

+5

@Kogan ! How can they get it wrong so many times. . I hope their phones are going off with complaints. . The least they could do is acknowledge if it was a mistake . Their customers deserve to know. .
Very poor handling of the whole thing.

I noticed they have this don't call us we'll call you attitude.. Always in a hurry to get the customer off the phone without answering the question ..
striker5950 on 11/09/2013 - 14:32

+1

All i can say is HAHAHAHAHAHAHAHAH oh well..
hellou on 11/09/2013 - 14:41

+2

I have wasted so much time on this BS. If Kogan dose not honor this price, I might still use their website, but definitely they will not be the priority, I will avoid them anytime it is possible.
Bappy on 11/09/2013 - 14:42

+4

OK Guys, more Kogan updates (as I was hassling Kogan by Twitting them and sending the screeshot from their Twitter page)

The response is:
Hi XXXX, Our Team will be in touch regarding the S4 orders. If you placed an order you should get an email with all the info.

I think its the same template they are using for all the queries they received…
JetLi on 11/09/2013 - 14:51

+1

Look on the bright side, you'll probably get some coupon for your next purchase, similar to when Grays Online stuffed up on their lenses.
Victorsky1 on 11/09/2013 - 14:54

+7

Hello Everyone,

I've been told by a friend that if we live in NSW we can seek 'Fair Trading' via this GOV link https://www.cas.fairtrading.nsw.gov.au/icms-public/complaint…

And attach our receipt as evident and they'll work for free on our behalf and tell KOGAN to uphold their side of the bargain.

It's pretty quick and I'm currently lodging a complaint now!.

If you guys can lodge one that would be great as it will put pressure and weight on the issue.
- cyrax83 on 11/09/2013 - 15:03
  
  +3
  
  they'll do nothing.
  - kolorijo on 11/09/2013 - 15:11
    
    free is the magic word :D
- Roary on 11/09/2013 - 15:09
  
  +4
  
  HI Prince
  
  There is no need for you to repeat your inaccurate post on multiple occasions.
  If its a price error then there is nothing fair trading can do about it as they have themselves covered.
  
  Besides we should wait for an offical announcement that Kogan are not going to fulfill orders before you even waste your time and time of public servents arguing about something your are not entitled too!
  - kolorijo on 11/09/2013 - 15:14
    
    yupe, so far they send an order confirmation email and an invoice, and so far that is what I am holding onto until they send me another email canceling the order.
    as far as i am concern, my order has gone through.
    
    edit: just received an email, it has been canceled, pricing error!
- AnophthalmiaCervidae on 11/09/2013 - 15:15
  
  +1
  
  And five times now you have made an identical post to the one above in this forum.
  
  How many times have you complained directly to KOGAN?
  
  Kogan are yet to confirm or deny whether anyone will be getting a bargain phone (I suspect we won't), so until then it is a bit premature to complain to Fair Trading.
  
  You need to at least wait until KOGAN have officially confirmed the price error and they will not be honoring any orders.
  
  Till then your only complaint is that you read a rumour on OzBargain that someone said it is a Pricing Error.
- dy4me on 11/09/2013 - 15:16
  
  +1
  
  @69 - Prince
  If you had a business and made a price error that would cost you millions would you honor it even when you terms and conditions say you dont have to? So long as they refund you the money you really cant complain. I know that we are all after a bargain but there is a point where its just becomes unreasonable that they have to honor something that will cost them money.
  - andyken on 11/09/2013 - 15:42
    
    -2
    
    you still do not get the point, you kept barking like a dog without food.
    1. if it was a price error, why it is more than 6 hour????
    2. the rep on twitter clearly said that it was not a price error even some one mention $409 suspect as a price error and he deny it. and then everyone on twitter who follow kogan start ordering as it is not PRICE ERROR (at that time see pic here http://files.ozbargain.com.au/upload/16843/18224/14buy5v_1.j…)
    
    so please do not defend kogan by any chance. and stop saying they lost money and balblablablalbalblalbalbalbalbalbalbalbalblablablablalblbalalbalbalblabl for many many pages, you just waste a bandwidth here
    - dy4me on 11/09/2013 - 18:14
      
      +1
      
      u sound like the one barking like a dog without food
kitsumon on 11/09/2013 - 14:56

+3

How can i ever buy anything with confidence in my life again, when whatever I bought can just be described as "price error"? Kogan is horrendously destroying consumer confidence and generating false hope.
- c0balt on 11/09/2013 - 15:01
  
  +6
  
  Sounds like you lost more than your online buying confidence there buddy.
umoddbro on 11/09/2013 - 15:09

Guys lets face it the price was too good to be true… You should have came into this deal expecting it to be a price error and that there was a high chance that they weren't gonna honour it. So let's not get your panties in a bunch and just move on.
- CyberMurning on 11/09/2013 - 15:13
  
  +1
  
  if they honor the deal its just the icing on top of cake, what we after are the thrill and suspense from it
tpet93 on 11/09/2013 - 15:11

if some people take this to ACA it could work as very powerfull positive or negative publicity whether they honour it.
scrypton on 11/09/2013 - 15:12

If you want to read more about Fair Trading's description on false representation, see here: http://www.fairtrading.nsw.gov.au/Consumers/Advertising_and_…
montorola on 11/09/2013 - 15:13

+1

I'm surprised it hasn't made the news already…unless the media is waiting to hear the outcome first too
cyrax83 on 11/09/2013 - 15:13

+3

$20 gift card. Kogan you asswipes. You suck
- jon on 11/09/2013 - 15:14
  
  +1
  
  $50 minimum spend.
  - Jooniar on 11/09/2013 - 15:20
    
    Nope.. Just bought the 32GB USB for $9 shipped.
- pg88 on 11/09/2013 - 15:15
  
  it's only valid for purchases 50+ and by next thursday! D: there's nothing I want
Kelalako on 11/09/2013 - 15:13
Just in, Recieved the Email

Important Order Update

Dear <name removed>

We wish to advise you that the price for the following item was displayed incorrectly when you placed your order:

Samsung Galaxy S4 4G LTE i9505 (16GB, Black)

Despite our best efforts, with the hundreds of items available on our website, pricing errors can occasionally occur.

In our Website Terms and Conditions, we state that where an item's correct price is higher than our stated price, we may, at our discretion, cancel the order.

Your order has now been cancelled and your refund will be issued within 24 hours to the Credit Card or Paypal account used to make your payment. For Credit Card payments, please allow 4 - 7 days for your financial institution to process this transaction.

As a token of our appreciation for your understanding, we would like to offer you a $20 Gift Card* for our site.

Your Gift Card code is WILLMAYBEUSEIDONTKNOW

Please copy and paste this code in the "Gift Card" section at checkout to redeem your store credit.

When you are prompted to enter your credit card details during your puchase, you will see and option for "Gift Card". Simply select this option and enter your code and this will be applied to your purchase. If the code is rejected for any reason, please double check that you have typed it in correctly (or copy and paste it from this email into your browser, to avoid any errors).

We apologise for any inconvenience this may have caused and thank you for your understanding.

Kindest Regards,
The Kogan Team

Valid until 19th September for purchases over $50
- Kelalako on 11/09/2013 - 18:05
  
  that wasnt my real name lolol
- sdogg11 on 13/09/2013 - 15:06
  
  -1
  
  Hi there,
  
  Shame about the email.
  
  If you are not going to use the voucher can i have the gift code?
  - theguyrules on 13/09/2013 - 20:21
    
    ugh stop begging
kkoc3 on 11/09/2013 - 15:14

Important Order Update

Dear

We wish to advise you that the price for the following item was displayed incorrectly when you placed your order:

Samsung Galaxy S4 4G LTE i9505 (16GB, Black)

Despite our best efforts, with the hundreds of items available on our website, pricing errors can occasionally occur.

In our Website Terms and Conditions, we state that where an item's correct price is higher than our stated price, we may, at our discretion, cancel the order.

Your order has now been cancelled and your refund will be issued within 24 hours to the Credit Card or Paypal account used to make your payment. For Credit Card payments, please allow 4 - 7 days for your financial institution to process this transaction.

As a token of our appreciation for your understanding, we would like to offer you a $20 Gift Card* for our site.

Your Gift Card code is

Please copy and paste this code in the "Gift Card" section at checkout to redeem your store credit.

When you are prompted to enter your credit card details during your puchase, you will see and option for "Gift Card". Simply select this option and enter your code and this will be applied to your purchase. If the code is rejected for any reason, please double check that you have typed it in correctly (or copy and paste it from this email into your browser, to avoid any errors).

We apologise for any inconvenience this may have caused and thank you for your understanding.

Kindest Regards,
The Kogan Team
nghori on 11/09/2013 - 15:14

+1

Cancellation email received:

As a token of our appreciation for your understanding, we would like to offer you a $20 Gift Card* for our site.
- TightAssDrake on 11/09/2013 - 15:16
  
  for purchases over $50**
Wally Simmonds on 11/09/2013 - 15:14

$20 gift card…better than nothing I guess =/
- beatthesystem on 11/09/2013 - 15:16
  
  +1
  
  1 week expiry on the $20 gift card? And $50 spend limit.. How dare you Kogan?
  - Wally Simmonds on 11/09/2013 - 15:17
    
    +1
    
    Crap, didn't see that. Fail. Guess I won't be grabbing anything from them, then
    - tryonthis on 11/09/2013 - 15:24
      
      Can I have it? :)
hugh on 11/09/2013 - 15:15

+4

No Deal…
$20 gift voucher valid until 19 Sept for purchases over $50.
Get stuffed K(B)ogan.
WishICouldGrowABeard on 11/09/2013 - 15:15

+4

Sneaky little "* Valid until 19th September for purchases over $50" at the bottom.
Infraction on 11/09/2013 - 15:16

$20 voucher seems decent but at the bottom of the email it says it's only valid for a week!
PlayerOne on 11/09/2013 - 15:16

We wish to advise you that the price for the following item was displayed incorrectly when you placed your order:

Samsung Galaxy S4 4G LTE i9505 (16GB, Black)

Worst.
zedroid on 11/09/2013 - 15:17

Just received this:
Your order has now been cancelled and your refund will be issued within 24 hours to the Credit Card or Paypal account used to make your payment. For Credit Card payments, please allow 4 - 7 days for your financial institution to process this transaction.

As a token of our appreciation for your understanding, we would like to offer you a $20 Gift Card* for our site.
- bhm133 on 11/09/2013 - 15:17
  
  Beat me to it by three seconds!
bhm133 on 11/09/2013 - 15:17

Just got an email.

Confirmed price error.

Will give $20 gift voucher as compensation, valid till end of Sept for purchase over $50.

Better than a poke in the eye with a stick.
aero8 on 11/09/2013 - 15:17

+1

Read the fine print guys, you have to spend $50 to use the gift card. Get screwed, I'm not spending more money on you.
impoze on 11/09/2013 - 15:17

pfftt.. $20 off $50.. up to next week
ProdigyShin on 11/09/2013 - 15:17

i received the email saying pricing error too… lol
- kolorijo on 11/09/2013 - 15:18
  
  Yes it is, got the email and the $20 voucher
kolorijo on 11/09/2013 - 15:18

anything decent in their website for $50? i got 20 dollar voucher here :D
ssjmark on 11/09/2013 - 15:18

boo.. what a piss weak peace offering
cyrax83 on 11/09/2013 - 15:18

+6
BOYCOTT KOGAN!!

Valid until 19th September for purchases over $50
- kolorijo on 11/09/2013 - 15:19
  
  +4
  
  after spending the voucher off course ;p
  - fuzor on 11/09/2013 - 23:58
    
    Haha thats such an ozbargain comment
kurnugi on 11/09/2013 - 15:18

+1

Just received the pricing error confirmation E-mail
Well.. Gentlemen, it has been an honour joining you all on this trip..
Meanwhile I'll stick to my nexus 4 which is probably the bargain of the year so far
handelbert on 11/09/2013 - 15:19

-1

price error..
bhm133 on 11/09/2013 - 15:19

+15

Who wants to pool their vouchers together for a Galaxy S4???
- pg88 on 11/09/2013 - 15:21
  
  I find this wildly amusing
- beatthesystem on 11/09/2013 - 15:21
  
  +3
  
  Just tested, gift cards cannot be stacked. Really poor form Kogan.
stumo on 11/09/2013 - 15:20 Comment score below threshold.
frbargain on 11/09/2013 - 15:21

cancelled
Jooniar on 11/09/2013 - 15:21

+3

Guys, the vouchers work for purchases <$50 I just bought this for $9 shipped.
- kolorijo on 11/09/2013 - 15:23
  
  +13
  
  they gonna cancel it again and give you a dollar voucher that you can use on 20 dollar item :D
  - Jooniar on 11/09/2013 - 15:28
    
    Haha, probably.
    
    Here's proof: http://i.imgur.com/QSrpiGf.png
    
    And you need to enter it at payment as a "Gift Voucher".
- unicorn888 on 11/09/2013 - 15:23
  
  Does it real 32Gb? I bought 1 from ebay and found out it was fake.
  - pg88 on 11/09/2013 - 15:26
    
    hahaha i just got random cables for free
  - leonheart1 on 11/09/2013 - 15:31
    
    Yeah, they're good quality. Check previous discussion on it. Bought one of these too.
- cyrax83 on 11/09/2013 - 15:24
  
  +1
  
  edit: yes it did. at gift voucher section at the end
  - pg88 on 11/09/2013 - 15:28
    
    .
umoddbro on 11/09/2013 - 15:21

$20 voucher = free shipping… nice one Kogan.
jhova on 11/09/2013 - 15:21

-2

lmao i want a $20 voucher to get some USB sticks….anyone wanna share please?
- [Deactivated] on 11/09/2013 - 16:01
  
  Sure. Can you also give me your bank details so I can deposit cash directly in there also ;)
Jarr0d on 11/09/2013 - 15:21

+4

For Sale: $20 kogan gift card
mini_wombat on 11/09/2013 - 15:21

Received my email … Cancelled the order … 20$ Gift card … takes 4-7 days to refund :-(

The card is valid for a week … so not really usable (for such a stuff up and working with my money for a week … looks like I lost around 0.47$ in interest … not happy!)
irri on 11/09/2013 - 15:22

-1

Can we make a paypal claim of some sort? we bought the product, paid for it and now the business is refusing to ship it out. its their headache of its a pricing error not ours

[PRICE ERROR] Samsung Galaxy S4 4G i9505 Black $431.99 Delivered from Kogan!

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