This was posted 10 years 5 months 17 days ago, and might be an out-dated deal.

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New Super Luigi U Wii U, Pokemon White/BLACK Version 2 DS $10 ea + Other $10 Games @ TGG

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New Super Luigi U Wii U, Pokemon White/BLACK Version 2 DS $10 ea + Other $10 Games @ TGG
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[Deactivated] on 19/11/2013 - 06:06 thegoodguys.com.au (10108 clicks)
Last edited 19/11/2013 - 13:05 by 2 other users

Bargain of the morning is here for the gamers (I am not the gamer…hahaha).
I cannot believe it they are so cheap for very good games. delivery is only $2.
Many good quality games to choose from PS3/Xbox/3DS/DS/PS VITA
other bargain games $10 ea

Some highlights include:

360

Black Ops 2
Medal of Honor
NFS Shift Unleased 2
Batman Arkham City
LA Noire
Halo Reach
Battlefield 3 or the limited edition
Prototype 2
Halo 4
Max Payne 3

PS3

Batman Arkham City
Portal 2
Battlefield 3
Black Ops 2
LA Noire
God of War 3
Max Payne 3

Wii

DS/3DS

Vita

Credit: skooter

Edit: Since Lugi U has already sold out, replaced the link to the main promo page.

Gaming DS Game Nintendo PS3 Game Video Game Wii Game Wii U Game Xbox 360 Game

Related Stores

The Good Guys
The Good Guys

closed Comments

  • [Deactivated] on 23/11/2013 - 12:52
    +2

    I haven't heard a word from the Good Guys about my order for 10 games so I've raised a paypal dispute for a full refund. I couldn't give a rats backside about their $20 gift voucher I just want my money back.

  • cheepwun on 23/11/2013 - 13:04
    +3

    If they are going to refund, I hope they do it soon. I hate having funds locked up with a retailer. For now they shall be named The Slow Guys.

  • Circly on 23/11/2013 - 13:23

    My cousin got call this morning saying they may refund the order but she will get a $20 voucher even if she does receive her order (Pokemon Black 2). She ordered in the afternoon as well.

    I myself had two orders allocated at Moorabin VIC and Belmont WA and havent heard anything and i ordered around 9am and 12pm.

  • shinichiduy on 23/11/2013 - 13:27
    +10

    Anyone thinking about complaining to ACCC for such misleading an deceptive conduct, or "bait advertising", being that advertising and taking orders without having reasonable ground to be able to fulfil such a large amount of orders, which should have been anticipated at the time putting up the sale. Surely they would have known the market price for these games and being more than 50% off at the time just before Christmas would have resulted in hundreds of orders. Moreover, having such well-designed, designated website and banner for such sale, they should have been or taken to have been intended it to be widely, publicly known.

    In addition, they were not upfront as to limited stocks they were having on hand. I don't think merely saying clearance is enough to inform customers about unusually limited stocks. I don't know how many they got but reading some comments about the order of 10 different games with none of them being in stock, the odd to me is that they have no more than 5 each.

    Therefore, given that they should have known about a huge number of orders they would have received and the fact that by having such limited stocks, there are no reasonable grounds for them on which to base their beliefs of having capacity to fulfil such orders at the time putting up the ad. This could well be said to have constituted bait advertising.

    I wonder what remedies (if any) are available to us and what sort of fine they are likely to receive. Surely, if the fine is great enough, it would be better for them to buy these games and fulfil our orders (supposedly at loss) and make hundreds of happy customers rather than paying fine to ACCC.

    • Circly on 23/11/2013 - 13:33
      +1

      are you a lawyer? lol

      • Ventak on 23/11/2013 - 14:53
        +1

        Perhaps he's a uni student studying law.

      • MasterNoob on 23/11/2013 - 15:47
        +2

        You don't have to be a lawyer to complain to the ACC.

  • zeto87 on 23/11/2013 - 13:32

    My whole order (which i placed at 8:52am) has been forwarded to the Nunawading store. Im not very hopeful that ill receive any of the games. Just gave the head office a call today seeing i haven't heard from them and awaiting a call back on monday.

  • lukeloop on 23/11/2013 - 13:42

    I just got a call for my 2 orders. If not here by the end of next week they will send me a $20 gift voucher and a refund to my paypal.

    • Circly on 23/11/2013 - 13:46

      what did u order? i got two separate orders with 2 and 5 games respectively.

  • rainfallis on 23/11/2013 - 13:48

    Just made an account to add this information.

    I (using paypal to pay) made an order before my friend (who used direct debit card).

    I received a call from the TGG about overselling, but my friend hasn't received any calls.

    Paypal has a tendency to have slow money processing so perhaps people who paid directly gets their orders?

    • skid on 23/11/2013 - 13:59

      I made an order at 9:30AM and paid using paypal. The funds have been taken (2 days later) and I haven't heard anything since the email that said my order was allocated to Casula, NSW.

      • rainfallis on 23/11/2013 - 20:23

        Hmm.. yeah i checked my account as well.. money got processed right away.. wonder why my friend didn't receive any calls or emails :/

    • chichi on 23/11/2013 - 14:06

      I paid with paypal at 9.45am on 19th. Money came out of my account the same day.

      Received the email saying it was allocated to Nunawading at 7.49 that night.

      That's the last I have heard from them.

  • chichi on 23/11/2013 - 13:58

    No phone call yet. Everything is still showing as back-ordered when I checked my account today. The Pokémon X being back-ordered has me puzzled as it is still being advertised on their website.

    I really need to know what is happening so I can start shopping for alternatives (if they can't supply). If they are not supplying the goods I will need that refund to shop though!

    Looks like ringing them may be a waste of time.

  • wtfnodeal on 23/11/2013 - 14:33
    +1

    For those received a refund or waiting for orders to come maybe can try visiting the stores near you. I just came back from TGG Cannington WA with a ps vita modnation racers, ps vita asphalt injection and a ps3 uncharted drakes fortune for $10 each. Not many games left there on clearance at $10 each but worth trying if you live nearby.

    • steveau on 23/11/2013 - 15:27
      +6

      Why aren't these taken off the shelf… aren't people waiting on games like these? Another user said their local store had a copy of Halo 4 on the floor.

      • wtfnodeal on 23/11/2013 - 17:03

        I think they have less than 5 games on clearance so really won't make much difference anyway but you have your point. If my orders come I will just sell those 3 I bought for $10each but chances are slim.

  • theguyrules on 23/11/2013 - 14:47
    +3

    JUST got my call:

    They asked if I'd received my games, I said no. They said they were running out of stock but I should receive them by the end of the next week, and if I don't they'll give me a refund.
    They also said I'm eligible for a $20 gift-card regardless, which will come within 3-5 days.

    Obviously this was just a call center, not Robina themselves.

    So we shall see. A $20 giftcard will be good anyway to pick up the new Zelda game.

    Also I made 2 orders so I wonder if I'll get 2 x $20 giftcards.

    • [Deactivated] on 23/11/2013 - 15:43
      +1

      That's what I plan on doing with my $20 card :)

    • Danstar on 23/11/2013 - 15:54
      +2

      How do they not know if they have sent your games ? It's like they sent out games to people with no sort on record keeping.

      • theguyrules on 23/11/2013 - 16:16
        +2

        I have no idea, it's pretty bad.
        Makes me wonder if we'll ever get our giftcards too.

  • unity1 on 23/11/2013 - 15:54
    +5

    Interesting how a few days ago people were being offered $40 gift cards. Now it seems to be $20 gift cards.

    • watty on 23/11/2013 - 16:09

      By the looks of it, the bigger amount you have spent, the bigger the gift cards will be (not 100% sure).

    • enforcer103 on 23/11/2013 - 16:26

      naw it was said people were being offered gift cards , now what's being said is different cause the dodgy store and people involved are losing their ability to con everyone - that's why the threats are increasing…

  • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 16:27
    +6

    Hi all,

    Popping in to see if we can help clarify a few of your questions while our Customer Care Team gets around to calling everyone waiting on confirmation about their Clearance Sale Games order.

    We had an overwhelming response to the sale and it's taking us a little while to call everyone up - so thanks in advance for your patience.

    It's not our intention to hold up any deliveries or refunds. We hope to have all orders we're able to fulfil dispatched to customers by the end of next week and any outstanding refunds processed by then as well.

    Sorry - but we won't be able to answer any questions about your personal orders here (no access to your private information) - but we'll try to answer any general questions you have - and we'll stick around right through the weekend to make sure any Ozbargainers get the chance to talk to us if they like.

    ^Carla DV

    • Gehirn on 23/11/2013 - 16:29
      +3

      Thanks for visiting the thread.
      When should I get a phone call by ?
      Also some members have received $40 gift cards and others $20 gift cards for not receiving the orders, could you maybe clear up if everyone will get one ?

      • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 16:34

        Hi Venom - not 100% sure when an individual will receive a call - but we can tell you that the Customer Care Team are working over the weekend making calls, so hopefully soon.
        If you haven't heard anything by COB Monday please let us know.

        Carla DV

        • carolinehaf on 23/11/2013 - 16:38
          +4

          Hi Carla,

          We definitely appreciate you stopping by to answer our questions!

          For the people getting refunds, can we get some clarity about what we should expect? As previously mentioned some people have received refunds and an additional $40 gift card for orders, others a refund as well as a $20 gift card, and some just a refund for what they paid and nothing more.

          We understand you may be short on information, but if you can clarify the refund policy that would be great so we know what to expect if we get a phone call.

          Also, as trumped said, what is the policy as far as fulfilling orders? There has been conflicting information about first come first served, as some people who ordered later in the day have apparently received their goods while people that ordered before 9am have received refunds with no stock. We hope that people who ordered multiple copies of a single game will not be allowed more than one to make it fair on everyone else…

          Thank you again!

          Caroline.

        • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 16:48
          +1

          Hi Caroline,

          Happy to help however we can.

          Re: Refunds - where we think we might be able to fulfill the game purchase - some people are choosing to wait to see before opting for a refund. Others are asking for an immediate refund. If you prefer a refund this will be honoured - no questions asked.

          Re: Gift Cards - sorry we do not have much information regarding this, but there are many reasons why different people here might be posting that they have received different values.

          Best bet on this is to speak to the Customer Care Team when they call you, and if we get any more information on it - we'll pop back here and let you know.

          Carla DV

      • Circly on 23/11/2013 - 16:36

        How do you decide on which orders to cancel and which orders to fulfil?

        I ordered 2 items at 9.30am and another 5 items at 11.30am. No news on either orders yet besides that they have been allocated to two different stores.

        • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 16:51

          Hi trumpedup,

          Sorry - don't have much information on the logistics of order allocation other than we do know that allocations happen in the fairest systematic way possible.

          Hopefully you'll get a call soon and know what is happening with your order/s

          Carla DV

    • unity1 on 23/11/2013 - 16:44
      +2

      Thanks for taking the time to come on here and trying to help the ozbargain community.

      Do you have any statistics on how many orders you received for this sale and how many games have been sold. Just curious.

      • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 16:58
        +4

        Hi unity1,

        I'm sure many people are, like you, curious about this …

        Games sold = a lot
        Orders received = more than a lot

        Sorry - don't have much more information about this that I can pass on, but it' sour understanding that we sold more games in this event than we normally do in a year. The response was huge and fast.

        On a serious note - we have seen a few comments on Ozbargains suggesting that we did not have any stock to fulfill any orders and we can tell you that isn't true.

        If I get any proper stats through I will share them.

        Carla DV

        • unity1 on 23/11/2013 - 17:24
          +1

          I have been happy with the service I have received. I received some of my order but not all of it, which is understandable considering the magnitude of this sale.

          I received a phone call to say which titles I wouldn't received and my refund was processed the same day. Other retailers have sometimes taken weeks to process a refund. So well done and thanks.

        • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 17:42

          Thanks unity1,

          Thanks for this comment.
          And really glad to hear that you got some of your games!

          Carla DV

  • x-ray on 23/11/2013 - 16:41
    +17

    All orders should be sent,The good guys should have to wear the cost it's illegal to take funds before allocating stock.

    • Scaregdearimasu on 23/11/2013 - 19:46
      +1

      This.

    • theguyrules on 23/11/2013 - 19:54
      +4

      Yeah, this is true. It's not like it was a pricing error, cause it very much wasn't. So they just sold well over what they could supply.

      • enforcer103 on 23/11/2013 - 22:13

        yeah for a second time this year……….

  • R.R.P on 23/11/2013 - 16:41
    +5

    Any information regarding the websites stock counter? There should have been a counter and limit on how many games one could purchase during the sale period to make it fair for all. In all, you guys SHOULD have seen this coming and had the resources to make sure there wasn't any order overflows like we have now.

    • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 16:59

      Hi R.R.P,

      Sorry we don't have any information about the back-end mechanics, but thanks for your feedback - I will pass it on to management, including your suggestion for a limit per customer.

      Carla DV

  • lukeloop on 23/11/2013 - 17:15
    +5

    What information do you actually have? Will GG be selling games in the near future?

    • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 17:25

      Hi lukeloop,

      I'll try and find out for you.

      Carla DV

      • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 18:10

        Hi lukeloop,

        Just had confirmed that The Good Guys will be selling games in the future, but our largest range will be available online only.

        Carla DV

  • steveau on 23/11/2013 - 17:15
    +10

    Carla, it's good that you've come on to try and help, but it sounds like you have as much information as we do. Not sure if this is a genuine attempt to help, or a damage control exercise by head office.

    • [Deactivated] on 23/11/2013 - 17:19

      Tbh I wouldn't let this stop me from shopping at TGG if their prices were cheapest for something in particular. I don't use them for gaming stuff usually but I do buy my white goods, TVs etc from them quite often.

      • [Deactivated] on 23/11/2013 - 20:28

        Of course that will always be the case if prices are cheap, but people are going to think twice from now on. Remember what happened to COTD?

    • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 17:24
      -8

      Hi Steveau,

      Hope you can appreciate that there are some limitations re customer privacy to things we can share in a public forum - but do completely understand your point.

      What I can tell you is that this is a genuine attempt to be as helpful as we can - we see Ozbargains as a great community and really thank everyone for their patience while they are waiting for their call from the Customer Care Team - who will be able to discuss everyone's individual orders properly.

      Until then it's you guys and me … and I'll keep on trying my best to be as helpful as possible.

      Carla DV

      • steveau on 23/11/2013 - 17:36
        +14

        You have my sympathy having to do this job, but you sound like a talented individual who is well-versed in PR, knowing how to sound caring and defuse a situation, i.e.:

        "Hope you can appreciate that there are some limitations re customer privacy to things we can share in a public forum" - No one is requesting you break customer privacy.

        "[I] completely understand your point." - My point being that it sounds like you have as much information as we do?

        Doesn't convince me that this isn't simply a damage control exercise. Information is more helpful than a caring attitude.

        • [Deactivated] on 23/11/2013 - 20:26
          +11

          Note to self: You can never outsmart an Ozbargainer.

    • Tal_Shiar on 24/11/2013 - 00:54

      why can't it be a bit of both? Sure people aren't getting their answers they want, but atleast they aren't going into hiding..

  • lamerthanlam on 23/11/2013 - 17:37

    @TheGoodGuysAU

    Do you have any information with regards to my email enquiry?

    I've sent an email this morning and have yet to receive a reply. It says 7 days business hours on contact email.

    • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 17:51

      Hi lamerthanlam,

      I'll need a little more information - where did you send your email? Was it under this name here?
      (We have a few different help email addresses depending on what you need - ie: straight to store, to webmaster, for our social channels etc.)

      Or, if you prefer, and probably better for privacy - you can forward the email to [email protected] and we'll look into it for you.

      Carla DV

      • lamerthanlam on 23/11/2013 - 18:37

        I've sent it to webmaster initially. Just forwarded to assists.

        I really do hope you can help. Enclosed in the email are reasons as to why I am extremely displeased with my current situation.

        • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 18:53

          Thanks lamerthanlam - we have received your email and responded.

          Carla DV

        • lamerthanlam on 23/11/2013 - 19:02
          +3

          No, I have not received any emails.

        • wtfnodeal on 23/11/2013 - 19:06

          Junk mail folder?

        • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 19:10

          Hi lamerthanlam - as wtfnodeal suggests please check your spam folder - if not there I will arrange for it to be resent.

          Carla DV

        • lamerthanlam on 23/11/2013 - 19:12

          Just got it. Seems to have been delayed for some reason.

          At the same time, I have sent you a reply.

  • [Deactivated] on 23/11/2013 - 17:54
    +6

    @TheGoodGuysAU

    I asked for a refund but was told they can't give me one and that I should just wait and see what happens. Rep, what happened to your statement of no questions asked full refunds for those that want one ?

    • Danstar on 23/11/2013 - 17:59

      Could be something they only decided recently…

    • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 18:08

      Hi Warier,

      All refunds are being managed by the Customer Care Team.

      If you send your details and order number through to [email protected] I will make sure that the Customer Care Team contact you to organise your refund asap.

      Carla DV

  • spychiatrist on 23/11/2013 - 18:16

    Where's JV when you need him? His "inputs" are required!

    Good Guys did the righty by having a rep show up to answer questions as much as possible.

    It's a shame that some has felt self-entitled to get the games and looks like would not accept a refund. Been a member long enough to know these things happen. With Dick Smith alone, I had a couple of orders cancelled and money refunded (Cordless phone, PSP Modnation game, etc.). The guys that got their games, and some with gift cards, lucky. To those who missed out and got a refund, better luck next time.

    • shinichiduy on 23/11/2013 - 18:31
      +4

      It is not about self-entitleness of receiving, it is about the willingness to wait and responsibility for taking the order. If there is a reasonable way of obtaining the games in the future. Consider the words of the rep saying that game section is still available online in the future, it indicates they still have supply for the games and therefore, simply saying that they don't have stock now is not a good excuse. If they have it in the future, then they need to fulfil orders regardless of the time in between if customers are happy to wait

      • bd9v9q on 23/11/2013 - 19:20
        +1

        Agreed. If they have stock, they should fulfill the orders as it was not a pricing error.
        Not fulfilling orders but then saying they have stock for future online sales is just bad practice given they have taken our funds.

        • Store RepTheGoodGuysAU @ The Good Guys on 24/11/2013 - 09:03

          Hi bd9V9q and shinichiduy,

          Just to clarify - all stock that we have is being used to fulfill orders. We are not stockpiling any SOH for a future sale. We are also seeking as many titles from suppliers to fulfill orders. This was a Clearance sale, for a limited time.

          If you wish to wait for a specific title please let the Customer Care Team know when they call you. This is no guarantee that we will be able to get the title in that you want - but it's worth a try if you prefer that to a refund.

          Carla DV

        • shinichiduy on 24/11/2013 - 11:05

          I insisted on waiting for a game, no matter how long it will take but was force to accept a refund and gift card during the call. Can you tell me what to do next?

  • carolinehaf on 23/11/2013 - 18:31
    +3

    Hi Carla,

    Last question from me… Some people have had partial orders filled and refund for the rest… I put through 2 different orders for 6 games total and really only desperately need 2 of the games. Is there anyone I can notify to see if they're looking at shipping some of my order, whether I can make it those 2 particular games and let other people have the other games I ordered? Just thought it would make it more fair if I was one of the customers that was going to get something shipped, I would rather just have the two that I really need so other people get something as well.

    I haven't heard anything from customer service yet, I wondered if maybe it's best to email before they call?

    Thanks,

    Caroline.

    • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 18:41

      Hi Caroline,

      That's very decent of you.

      Best I can do is get you to send the details of the titles that you really want through to [email protected]. Please include order numbers and other titles ordered etc.

      I can't guarantee that we'll be able to fulfill this request - but we'll do our best.

      Carla DV

      • carolinehaf on 23/11/2013 - 19:42
        +1

        Ok, just emailed… hope it works :) Thanks for your quick reply!

  • ow on 23/11/2013 - 18:36
    +9

    Rep, do you mind explaining why others were able to get clearance games from physical stores 4 days after the sale when they should have been allocated already to the online orders? Do you have a system and process in place to manage this?

    • lamerthanlam on 23/11/2013 - 18:38
      +15

      Yes. I do believe the system they are using is the new state of the art "Close-Your-Eyes-And-Hope-For-The-Best 2.0"

    • [Deactivated] on 23/11/2013 - 18:38
      +2

      Yeah. I think this is one of the biggest issues of this whole ordeal.

    • Heizenberg on 23/11/2013 - 18:38

      This.

    • steveau on 23/11/2013 - 18:39

      User Farrba said yesterday that his store still had a copy of Halo 4 being sold on the floor (probably one of the games in high demand)… and a couple of users have seen games like Uncharted (PS3), Modnation Racers (Vita) and Asphalt Injection (Vita).

    • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 18:46

      Hi ow,

      I can let you know that all stores have been requested to remove all titles from the shelves, that were part of this sale, so they can be allocated to customer orders.

      Carla DV

      • HomeAlone on 23/11/2013 - 18:49
        +8

        What was requested and what was actually done (or not done as it appears) are two completely different stories.

        • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 18:52

          Hi Kamoi,

          If what is being said is true then I thank the OP for bringing this to our attention so we can review the process.

          Carla DV

        • HomeAlone on 23/11/2013 - 19:07
          +8

          Hi Carla, could you please tell us why TGG continued to take orders and accept payments from customers for roughly a full day after it was already known that the orders could not be filled?

          Wrongly accepting payment is an offense under the Competition and Consumer Act so why were the games not immediately removed from the website?

          I'm no lawyer, but based on what I've read in the Act you guys are in some serious trouble facing million dollar fines if the orders are not filled in a timely manner (which is stated to mean whatever delivery time was given. 2-5 business days in my case) or not filled at all.

          Edit: Too tough of a question to answer?

        • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 20:19

          Hi Kamoi,

          Not too tough a question to answer - apologies, I had addressed a similar question already earlier.

          I do not have any logistics or back-end mechanics information about this sale - but I can tell you that this sale had an unanticipated - indeed unprecedented, response. We sold more games in that day than we usually do in a year and as soon as we were made aware of the overwhelming demand the sale was taken down.

          We are now doing our best to work through all orders fairly and look after our customers the best way we can.

          Carla DV

        • HomeAlone on 23/11/2013 - 20:21
          +2

          as soon as we were made aware of the overwhelming demand the sale was taken down.

          Many people from here actually rang up/visited stores on that very morning and were told that there wasn't any stock. The online sale continued throughout the day so clearly it was not taken down as soon as you became aware of the situation.

        • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 20:31

          Hi Kamoi,

          I have forwarded all your comments to management for review. I appreciate your feedback, but have passed on all the information I have to hand at the moment.

          I'm keeping my fingers crossed for you that you get the titles that you were after.

          Carla DV

  • shinichiduy on 23/11/2013 - 18:54

    Enforcing policies is a different story from having policies

  • pegaxs on 23/11/2013 - 18:54

    Yay… got a call from a rep today and asked me about my order and if i have received it. I said no, he said he is going to send me out a $20 voucher and told me to hold on for my order to come through. I said it's ok if it is late as i dont need it until christmas for the neices, nephews and my kids… and he said… oh, you might not get it by christmas…

    Yay, awesome. :/ Kids will be stoked with that.

    I'm banking on there being a mass refund starting monday. The store mine was allocated too had over 400 orders. Even at one game per order, there is no way they can fulfil that. Im just unhappy that i put my order in at about 8am and others who have said they ordered later have gotten theirs already.

    Old saying, if it's too good to be true…

    • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 19:08
      +1

      Hi Pegaxs,

      I've been told that we are aiming to fulfill orders by end of next week. So hopefully you'll get yours well and truly in time for Christmas.

      Carla DV

  • lukeloop on 23/11/2013 - 19:19

    Carla, what happens if I get a refund and then a. few days later, the game I ordered e.g Wii U Super Luigi is available online? Will GG honour the old price if we supply an order number or something like that? I am happy to wait a few weeks if I need to.

    • Heizenberg on 23/11/2013 - 19:23
      +3

      I would be surprised if they did this.

    • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 19:25

      Hi lukeloop,

      I believe the Ts&Cs stated that there were no 'rain checks' - this being a clearance sale, and it was while stocks last.

      But I'll check and let you know.

      Carla DV

      • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 20:08

        Hi lukeloop,

        What I can tell you is that most of the games were finished or deleted lines. Wherever possible we have sourced additional stock from suppliers to fulfill orders - but some stock was exhausted. I've been told that it's unlikely we will stock these titles again.

        If you ordered a game that we were unable to supply and then see it available please contact us.

        Carla DV

        • [Deactivated] on 23/11/2013 - 20:13
          +1

          @Carla DV(Rep)
          Thanks for your support.
          Good job and well done.
          Have a nice evening

        • Store RepTheGoodGuysAU @ The Good Guys on 23/11/2013 - 20:22

          Thanks theearth

          Hope you have a nice evening too

          Carla DV

  • Farrba on 23/11/2013 - 19:48
    +2

    still no update from gg since that email about store allocation, not sure if its best to ask paypal already….

  • MasterNoob on 23/11/2013 - 20:15
    +2

    TGG PR is working so hard to quell the situation. Well done! :)

    • R.R.P on 23/11/2013 - 20:19
      +3

      Don't know if this is sarcasm or not.

      • [Deactivated] on 23/11/2013 - 20:36
        +9

        Gotta give her credit, its Saturday night, she is trying and she's not dodging difficult questions (even though she can't answer everything)

        • HomeAlone on 23/11/2013 - 21:00
          +6

          she's not dodging difficult questions

          That's true I guess. She is responding, but not really providing any answers. All responses are quite vague, generic and don't fully address the questions being asked.

          Wouldn't it make more sense to send someone here that actually has the answers?

          As many others have already stated, this is simply damage control.

        • enforcer103 on 23/11/2013 - 22:17
          -5

          yeah its not their job or anything. having taken money for goods they can't supply again - store associate.

        • Moderatorneil on 23/11/2013 - 23:01

          Beakroo and enforcer. Let's end this argument here. Further discussion can be made in the Talk with a moderator forum

        • Moderatormoocher on 24/11/2013 - 07:33

          @enforcer- just to clarify, one of beakaroo's earlier comments was flagged as associate which I unflagged, assuming the checkbox was accidentally checked. Unless beakaroo says so, I don't think he is associated.

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