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Optus Cable - up to $740 Welcome Credit

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Optus is giving credits for new cable customers. Guy came to my door but I jumped online and did it with chat

The page says up to $740 which is on their higher plans but I took the basic plan and got a $500 credit with my connection fees waived. It's $80 a month but I pay $60 as I have mobile with them so it's basically 8 months free unlimited internet and some calls.

Great value

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  •  

    Did they offer you free Speed Boost(Max Speed : 100Mbps instead of 30Mbps) and free installation as well?

    • +5 votes

      I got the free boost last year, but my speed is still around 8-16 mbps…

      more and more customers, but same bandwidth

      •  

        I am with Telstra and the speed is around 90~100Mbps. I was a bit skeptical about HFC Cable at first, but it has turned out it is better NBN for me.

        • +22 votes

          NBN is amazing…but I probably need wait for another 6 years for my area

        • +6 votes

          I would love NBN upstream speeds though… they could increase the upstream over the HFC of course …

        •  

          I am on HFC cable but NBN is available now. Are speeds better on HFC?

        •  

          What is your upload speed on HFC?

        • +1 vote
        •  

          @Pobman:

          What hardware are you using ie modem router?

          Wireless/wired?

          How far are you from the exchange and is that FTTN or FTTP or etc?

          Sorry for all the questions I am just in the process of optimizing a friends internet ATM they just have some stock default barebones equipment ATM an barely pushing 12mbps on a 100/40 plan also WiFi is shit definitely needs upgrading

        •  

          @Herre:
          6 if your lucky

        •  

          I actually get more than advertised with Telstra Cable: I average 110mbps with the speedboost.

        •  

          @epicttiimm:
          Yes, Telstra cable download speeds are quite amazing - especially for such old technology.
          You wonder why they did just install that instead of all the money they spend on NBN.

        •  

          @Gaz1: Cable is a shared-loop system, which means that the more people you add to the loop the slower it will become. The speeds are brilliant on low-utilisation loops, or very small loops, but as they get more crowded the hit the limits.

    •  

      Got install for nothing yeah, didn't ask about speed, the 30 is enough for me.

      • +1 vote

        Should be enough for 90% of the population. But keep this in mind - Optus ADSL2+ is 20 Mbps.

        • +11 votes

          Aren't ADSL2+ speeds highly dependent on distance? Get to 3kms (via cable distance, which is never straight line) from the exchange and you'd be lucky to pull 10 Mbps.

        • +11 votes

          @motor89:

          Optus ADSL2+ is 20 Mbps.

          No, it's up to 24mbps dependent of distance from the exchange just like all ADSL

          It depends on how far you live from the exchange tower

          err no.. there are no "towers" and HFC speed is not dependent on distance.

          how many people in your area use that particular service

          this at least is accurate (sorta).

        •  

          @aragornelessar: Spot on! I'm lucky to 5-6mbps on Tel$tra ADSL2+ about 3km from the exchange.

        •  

          @theStinge:

          I was the same.. 6Mbps on ADSL2+ at 3kms. Then moved to FTTP NBN @ 100/40Mbs… then had to move again and couldn't bear to go back to ADSL, so signed up with Telstra. Am missing the NBN upload speeds though for my photo work!

        •  

          @aragornelessar: I feel your pain!

  • +23 votes

    Optus cable is now so crappy, no amount of discount makes it attractive. I was on the 100Mbps speed pack for years, it ended up being barely 1-2Mbps, and they are still over-selling a product they know is beyond saturation.

    •  

      Hmm, I get really nice speeds from my OPTUS Cable with the Speed Pack so I don't think it's possible to assume everyone has the same issues as what you've experienced… in fact I've been very pleased with OPTUS since cancelling ALL of my Telstra services (2 Mobiles + Home Cable Internet + Landline plus a couple of Wireless Broadband plans) due to Telstra simply not caring about their customers. Had nothing but dramas with them and their customer service over a long period it was very refreshing to cut all ties with them and move over to OPTUS. I'm now also getting far better Wireless Broadband coverage & performance with OPTUS at a rural holiday property too and here I was thinking Telstra were the only ones who could offer the ultimate coverage. How wrong I was! As a bonus I'm saving 15-20% on my bills too. All depends on location I guess. Luck of the draw!

      •  

        I 2nd that ,, i 2nd all of your woes about OPTUS y'all dead right how can I get meself out of contract is there a way

      •  

        Just had my Optus Cable service moved to our new property earlier today (same suburb). Once the new cable was installed I did a simple SpeedTest and got 12ms Ping and was bouncing between 99 & 100mbps. Again, absolutely no problems with Optus here but it seems many others have suffered. Very strange but again, must just be luck of the draw.

    • +6 votes

      +1

      It was unusable. They ended up crediting most of my invoice each month, then eventually gave up and let me out of my contract. No issues on Telstra Cable.

    • +8 votes

      I haven't been with them in 3 years but I hated them sooooooooo much. Now we save $50 a month with ADSL from a competitor and have waaaaaaayyyyyyyy more reliability.

    • +4 votes

      Was in the same boat as you (not as bad though, only dropped to 10mbps), jumped to Telstra and never looked back.

    • +2 votes

      I can confirm, everyone I know with optus cable has congestion.

      But its better then ADSL2 and you can get unlimited and sometimes 100mbit speeds.

    • +5 votes

      Like everyone else on here, Optus Cable is a joke and has terrible reliability and speeds. Every time I call technical support I get the runaround and nothing changes. Technician has come to the house four time, it's no better. I've left them now.

      •  

        :)

      •  

        Not quite everyone :) No problems here!

    • +3 votes

      I've been on it for years and still get max speeds at all times, 100 down 2 up.

    •  

      Yep Rockdale exchange. Havent been able to stream HD movies consistently or play multiplayer games for the past year now.

  • +2 votes

    Can we use this promo to get Telstra cable to pricematch or similar?

    • +1 vote

      Would love to know as well.

    •  

      Seriously doubt that Telstra would match an unlimited plan. But would like to hear if it is somehow possible.

      •  

        Even 500gb or something would be good considering quality of Telstra Cable vs. Optus Cable.

  •  

    Was anyone able to get the price down to $60 without the phone plan?

  •  

    Terms and Conditions say the credit is also available for their plans on ADSL and NBN networks as well.

    •  

      Could you show me a link?

      Doesn't mention that in the terms and conditions i'm looking at

      •  

        Interesting. I checked it now and it no longer mentions it. It mentioned it under Important Info > Get $740 credit where it said offer is available to Optus cable, NBNtm and ADSL. I did a page search at the time and it mentioned 'NBNtm' twice on the page, when I check now, it is gone.

        Oh well, no cable in our area, just NBN.

  •  

    In my area, Optus cable is better than ADSL. I got 20mbps in day time and may be 10mbps at night. ADSL 2+ only gave me 3 or 4mbps.

    • +8 votes

      Cable is always be better than ADSL unless there is something wrong with it.

      • +4 votes

        Except it is a shared medium so come 3pm when the school kids get home and stream netflix/youtube etc, my speed drops dramatically.

  • +1 vote

    Sweet! Just signed up my brother to it. $60 a month with $40 10gb sim only plan :)

  •  

    Sharon:Plus if you sign up now, I will waive the $125 start up fee , so that will be a huge save
    You:can you get the price down to $60 without the phone plan?
    Sharon:Well you need to bring the phone plan with us , then you can get the discount
    Sharon:Plus what I see is if you sign here at this chat , I can offer you 2 months free access on the broadband plan
    You:how much is that in total till the contract period
    Sharon:That is a 24 months contract and you can save the $125 and the $160 , for 2 months
    You:sorry, how much is the total payment i will make in 24 months
    Sharon:With the mobile discount , it will be $1195 over the contract with all the discounts
    Sharon:And with the mobile, you can get international minutes as well

    •  

      Wouldn't the mobile plan be another $960 on top?

    •  

      not able to get 2 months free for $80 plan, only $500 credit, free setup

  • +4 votes

    If you don't mind congestion then it looks like a good deal. However, bear in mind speeds can drop to a tenth of max speeds during peak (I was getting 10mbps when paying for 100mbps). Jumped onto Telstra Cable w/ 1000GB for $100 and although congestion is still there, it only drops to around 80mbps at worst during peak times. Otherwise, very happy with the price and service so far.

    • +2 votes

      I think I'm on the sunshine exchange (3020) and the conguestion is horrible. Probably the worst in the country. It can drop down to 150kbps.

      •  

        Wtf serious. Best I not sign myself up then. That's worse than broadband.

        •  

          Lol well it will get worse thanks to deals like this, my brother will be on the same exchange as me!

      •  

        That's worse than ADSL 1 mate. I'd seriously go Telstra, or wireless instead. Good luck tho, having crappy internet is the worst :/

      •  

        I'm in the Coburg area and when I first connected to Optus cable a few months ago it was blazing fast for about 2 weeks at most times. Now I have the congestion that others talk about. I think bad weather also affects the speeds too. It shouldn't at all, but all those high winds and rain seems to affect the cables on the power poles (Optus cable is above ground here).

        Sometimes the connection is so slow it can get below 150kbps too. A reboot of the modem can help, but not by much. Bit of a shame that the NBN aren't buying Optus cable now. There is no hope now of it getting better.

    •  

      So glad I read this - I've been with Optus Cable for the past 10+ years, but the speeds are an absolute joke during peak these days, so I finally pulled the trigger and signed up to Telstra. Fingers crossed.

  •  

    What about the existing cable broadband customer who is on an $90 plan. Do they get this plan if they re-contract? Did any existing customer had a chance?

    •  

      I didn't. They straightout said no even though I just recently signed up.

      •  

        Thanks. My 24 months contract is about to expire in first week of December. I joined last time when they had $90 promotion.

        • +2 votes

          You'll have to re-contract onto a new cable plan to get the promotion. Same applies to the $20 bundle, has to be a new plan that is eligible.

          Im on the old $90 plan with unlimited 100mb cable + fetch TV, recently re-contracted 2x phones that were eligible for the $20 bundle discount and they wouldn't give it to me because apparently my $90 plan gave me lots of "free" inclusions (speedpack, fetch tv), and it isn't an eligible cable plan.

        •  

          @stuffedcrust: maybe try your luck getting loyalty discount if not in contract

        •  

          @dtrinh: Thanks mate didn't know that was a thing?! Will try it next time I have the pleasure of dealing with them.

  • +14 votes

    The greed of Optus has no end.
    Thousands of customers with unusable internet during peak hours, tech support informing us of no planned upgrades to alleviate congestion but here they are hooking more people in.

    Optus has sold their HFC network to the NBN so why would they spend a cent more on it?
    Milking the network dry and ripping off consumers while doing so.

    The state of internet in Australia is an absolute farce.

    •  

      NBN aren't buying it anymore.

  •  

    Just further to Hurray's comment, you should be able to negotiate 2 months free plus welcome credit plus free install :)

  • +18 votes

    Optus has the worse infrastructure in Australia. I had a few friends who worked as Tech Support and Engineers and was told that they never upgrade their exchange or do any back end work. They just keep subscribing customers with no future plans or support, it goes to show that most people have ridiculous congestion everyday for the past 6-7 years. There are numerous threads of Whirlpool and Optus communities backing up all of this. Stay away, because that credit means nothing when the service only works 10-20% of the time!

    •  

      Whilst I am sure that Optus cable has congestion issues in some areas, it is silly to generalise that this will be the case for everyone. I have had no issues with the fastest Optus cable speed pack for the past 4 years, far better value than Telstra..

      •  

        Mate, go read the threads on Whirlpool. It is pretty widespread.

        •  

          I never said that congestion wasn't an issue for some, I said that it wasn't an issue for everyone.

          Currently getting 43.20 Mbps at what would be considered a peak time, and that is over Wi-Fi.

        •  

          @Marrk:

          That isn't a 100mbps though.

          Most people would consider 40mbps when you pay for 100mbps affected by congestion.

          I'm getting 22mbps over wifi tonight. I'm only on the 30mbps plan though. I would also say that this isn't typical to get this speed.

        •  

          @serpserpserp: Expecting a constant 100 Mbps isn't what I would call realistic, with Optus or Telstra. There was a point in time where I got as high as 98 Mbps, though it makes no difference in terms of real world speed (e.g. how quickly OzBargain loads).

          Also, I am not paying for the fastest speed pack, it was negotiated for free.

        • +1 vote

          @Marrk:

          You dont dowload or watch YouTube? You better believe 100mbps has real world applications. I've had cable for about 7 years now with Telstra at 4 different houses and it has always been consistently around 100mbps+. You can't compare Optus to Telstra. I just did a speedtest over wifi and got 112mbps…

        • +2 votes

          @snagseb:

          Never said I didn't.. services like Netflix in Full HD require 5 Mbps max.

          As someone with an IT Networking background, I am well aware of the real world applications. I was talking from the point of view of your average user (where 40 Mbps vs 100 Mbps doesn't mean a lot).

          I am not denying that Telstra has a better network (mobile and cable) than Optus, I am simply saying that there are plenty of Optus cable customers receiving more than adequate speeds. Some areas will obviously have more congestion than others, and whilst this is likely less of an issue with Telstra, not all of their cable customers are receiving speeds like you are.

          This is OzBargain, Optus clearly has better deals on offer than Telstra, and your average user would be better off saving $20+ per month with a higher download limit, even if they only received speeds of say 20 Mbps.

        • +2 votes

          @Marrk:

          To some extent, I agree. For single use, 40mbps is fine. Add another 3-4 people using the internet and there is a problem. We are in the stage of UHD becoming the norm in a year or two, that 40mbps is going to struggle. Also, being from a networking background you would understand the different tiers of bandwith that Optus does not provide. They oversell all their services which is why Telstra, although they do charge more, provide a much better service. Especially their cable and 4G network.

  •  

    far out signed up 2 days ago installed yest, they said they cant do a thing

    •  

      Yep, I signed up to Optus Cable a few months back plus took my mobile with me for monthly discount. Couple of days after I signed, the mobile plan and phone (Sony Z5) dropped substantially… after numerous attempts to have them recognise the proximity to the new deal and asking for them to match, they just flat out refused. Not a good way to start the customer relationship… I have a long memory, longer than the 2 year contract period will be anyway.

    • +1 vote

      you could cancel and re signup

      • +1 vote

        do you know if there is a cooling off? I read somewhere when i signed up it's $300 to cancel

        • +1 vote

          call them and request cancellation, (you can say you want to signup with prater name or something) , last time i have cancelled without any issue (4 month back).

        •  

          Not sure, will look into it. Thanks for the advice.

        • +1 vote

          @Captain Pineapple: got quoted $280 but then run the risk of not being a new customer. so just left it.

  •  

    Just a heads up for anyone wanting to jump on this:

    https://m.reddit.com/r/AusPol/comments/552ci8/a_lemon_nbn_ba...

    I don't know if this has changed, but I read that and saw this deal as huge warnings that Optus will be selling off their Cable assets in the next 12 months.

    If it does happen and the buyer invests in upgrades to 1Gbit speeds, then this would be the greatest outcome, as it then becomes valuable to NBNCo again.

    It'd require a consortium of interested parties to get it done, but I'm thinking positive about this, regardless of the words above, as I was on Cable when dialup was the only alternative in the 90s.

    • +6 votes

      NBN have already revealed (around 12 months ago) that the Optus Cable infrastructure is so dilapidated that it's going to be cheaper to dump it and install FttN or (if you're lucky) FttDP in Optus Cable areas.

  •  

    Anyone living near Highpoint area and know what speed they're getting with their Optus cable?

  •  

    What is the Entertainment credit?

  • +5 votes

    Can't wait for my contract to be over with Optus. On cable with the speed pack and get on average 3 mbps. Called up many times to be told it's an upgrade to the node and there is no set date for it be completed, then was told that it's actually congestion.

    •  

      What postcode is this service in?

      •  

        3020

        •  

          thankyou

  • +1 vote

    No Data limits eh. Definetly speed limits during peak hour with the garbage congestion issues that I get due to their oversubscribed network.
    My line speeds are never higher than 5Mbps from 6.00pm to 12.30am every night. You can forget about concurrently using youtube and/or playing online gaming if more than one user uses the internet. So its a warning to anyone that wants to gamble on signing into a 24 month contract.

  •  

    Whats the disconnection fee if you want to cancel in contract?
    I assume this $500 credit can also be applied to the $80/month plan?
    edit: it can apply to the $80/month plan.
    But im getting conflicting reports about the cancellation fee. If I cancel in month 1/2, we still need to pay $300 disconnection fee regardless of the amount of credit in the account.

  •  

    double post

  •  

    Im happy with no contract $40 per month from belong for 100gig on nbn. Dont have issues and every month can upgrade to 500g for $10.

    • +1 vote

      you can't. They have changed their plans, no 500gb option anymore. It's only 100gb (50$) or unlimited (65$)

  • +2 votes

    Time to move off optus, last time they did this was when they introduced netflix and the network slowed to a crawl.