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Unlimited NBN $19p/M 12mbps, $29p/M 25mbps, $39p/M 50mbps, $59p/M 100mbps @ Buzz Telco Prices for The First Year (No Contract)

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Buzz Telco is now able to provide eligible new and existing customers with connections over the National Broadband Network.

Not sure if the NBN is available in your area? Click here to check our NBN Map or use our live chat below and one of our team will be happy to check for you.

Buzz Telco is currently offering never to be repeated discounts on our services for the first 12 months of service, on no contract, but be quick, this promotion will end Sunday, 14th January at 11:59 PM.


The plans are:

  • Basic Unlimited - Up to 12/1Mbps - $19 per Month
  • Standard Unlimited - Up to 25/5Mbps - $29 per Month
  • Standard Plus Unlimited - Up to 50/20Mbps - $39 per Month
  • Premium Unlimited - Up to 100/40Mbps - $59 per Month

Optional Extras:

  • Static IP - $5 per Month
  • Unlimited Call Pack - $20 per Month
  • Basic Home Phone - New/Port - $5 per Month

Terms and Conditions Apply, promotional pricing can only apply if you're connected by 31 March 2018.

Refer a friend is a one time $10 credit per referral. Referred customers must clearly state the persons name that referred them in the additional order information section when ordering online.

Related Stores

Buzz Telco
Buzz Telco

closed Comments

  • +1 vote

    Not perfect but good value I get 90 D 37 U most times

    •  

      Which PoI are you connected to?

    • +39 votes

      Stay away from this unethical company, worst people to do business with them, undeclared outage and denial of service is their moto.

      • +2 votes

        Cant be any worse than the rest of the mobs ?

        • +3 votes

          aussiebroadband my friend. check them out.

        •  

          @buddylove: love that there are ISP's with good reputation and yep you get what you pay for but unfortunately they are way over my budget… at over double what i pay for same speed/type of service (that's if you consider 2TB a month same as unlimited) … hopefully the prices drop a little and i'll def look at them as an option.

        •  

          @scud70: don't really know if same speed would apply in this comparison, Aussie is the only rsp tjat I have found to deliver the rated speed at all times… (yes even at peak)

        • +1 vote

          @Timmydoiji: yup i get why they are rated highly, but my 50/20 gets me between 35-50 in peak so im good with paying half the price :) … i just dont expect the world from tpg at that price but ive been with them from dialup days (actually before when it was called TIG…loll) and never had to butt heads .. so price for service wise im ok with it.

  • +1 vote

    Wooohooo, its back! Thanks so much op!

    • +26 votes

      just be aware… these guys have some pretty interesting reviews!

      • -7 votes

        Yes, i know but i dont mind anymore as it seems like it got fixed up

        • +24 votes

          No it didnt. We had to lodge complaints the TIO. Some people i know are still chasing ShitTelco through the TIO

        • +1 vote

          Mine got fixed up fine.

        • +1 vote

          @WTF:
          Thanks but now i cant edit my comment:(

        • +3 votes

          @BrodenIt:

          With prices so low, you could…
          (••)
          ( •
          •)>⌐■-■
          (⌐■_■)
          …BrodenIt.
          YYEEAAHH!!!

          (Credits to some old dude on OZB)

        • +2 votes

          @WTF:
          Same here. Had very bad experience. From their service desk to GM all don't keep their word. False promises.

          If you are after price and don't give a shit about service even when you have issues with your service, go for it.
          Else, there are many better alternatives that will not boil your blood!

        • +3 votes

          @WTF:

          Yep. I had to wait over 3 month to get my refund. I mean it doesn't take 3 month to enter a bank detail into a computer. Even if they are backlogged.

  • +9 votes

    The cheaper prices have been passed onto excisting customers too.

  • +2 votes

    Anyone have use BuzzTelco in Perth Western Australia? Anyone have an idea of speeds? Does it live up to what it says on the website?

    • +5 votes

      It doesn't really matter what the current performance is. With an average of 1Mbps of CVC per customer, it takes only a few on 100Mbps to bring a network to it's knees. History since the first unlimited plans were released on ADSL has shown that heavy downloaders will quickly migrate to an ISP offering good performance, trashing the network for others.

      Have a look at the NBNCo Wholesale Pricing (e.g. 100Mbps wholesale cost is $38 plus GST) and it will be obvious that BuzzTelco are either purchasing inadequate CVC or taking a significant loss.

    • +11 votes

      One of the worst ISPs ever. You will be luck to get connected at all.

    • +19 votes

      Avoid like the plague. I used them for a bit in Perth then it all went to sh$t. Charged me in advance and never refunded.

      • +15 votes

        Do not deal with this company, they will charge you two months in advance plus the existing month on your account then when you try to disconnect after not having a phone for over two months threaten to charge you leaving fees. Avoid at all costs!!! You will regret it!!

        • -8 votes

          They don't charge two months in advance. Fake News!

        •  

          @samsal46: just because it didn't happen to you doesn't mean it hasn't happened to a lot of others.

        • -2 votes

          @brezzo: just because it happened to you doesn't mean it happened to a lot of people

        •  

          @samsal46: they absolutely do, it’s in your account. Thankfully got rid of them now. I still have the emails after they closed our account, and even told the TIO, they are just the worst.

        •  

          @XCelR8: didn't quite understand that! :/

        •  

          @samsal46: It happened. I did a chargeback on my CC. mother in law still waiting. Be told, it was widespread, and all over whirlpool.

          They stopped paying their bill with AAPT, and ended up on Vocus, Dodo, TPG. Between, many just got cut off. Some were waiting weeks, and no honest answers for quite some time.

          In the end, a senior manager came into whirlpool and started to blame all their woes on upstream provider, their billing partner, and customers who rang to find out what happened, and they only had 4 staff some of which quit because they couldnt keep up the lying charade.

          Add in, anyone who called was told their issue would be forwarded to the 'team'. Said team, was never in the office when you called, no matter what time of day, or what day.

          And they double billed at least half of their customers, at the sdame time they swapped upstream provider. A nice line of interest free credit, to a business that was never going to get credit.

          But other than that, not much happened.

    • +2 votes

      I was with them in Ocean Reef on Cable. Was an excellent connection until they spontaneously changed back-haul. They couldn't get our connection working on the new back-haul without a month-long wait so I signed up to Aussie Broadband and was connected within an hour.
      Keeping in mind this was the old back-haul, things have since changed…
      Our connection to Perth:
      With BuzzTelco was 97/38. Telstra Cable was 132/1.8. Aussie Broadband is 90/38.
      Peak time download was not hindered on BuzzTelco or Telstra.
      Latency on BuzzTelco was equal to that of Telstra to Perth, as is Aussie Broadband. Approx 16ms
      Moving through the exchange in Perth to other providers, BuzzTelco was great. Latency stayed low (<30ms) and Download only dropped to about 40. Telstra latency would spike to anywhere <110 and download would drop to around 14. Aussie BB stays at 17ms and remains 90/38.
      International traffic was excellent on BuzzTelco. It was much better than Telstra, and marginally better than Aussie Broadband. Latency to the states would remain between 300-800ms. Telstra had 700-1600ms, AussieBB has 300-400ms.
      Between 9pm and 1:30am (perth time) latency beyond perth would often hit in excess of 12000ms for 2-20 minutes every 2-20 minutes, with a very high rate of packet loss (reaching 8% over a 1hr period). They never solved this issue.
      Aussie Broadband never suffers latency issues which is perfect. Download speed can fluctuate, particularly between 8-10pm. Latency has only improved since signing up a few months ago.
      Telstra would have downtime every other week, in Financial year 2016-2017 we had 43 days of downtime.
      With Buzztelco we had zero days for 3 months, then a chanage in back-haul which led to three weeks downtime. We were still connected to Telstra as well, so were not harmed.
      Aussie Broadband has had zero downtime.
      I would try BuzzTelco again if I was on a budget, but I can't afford downtime like that experienced with Telstra.
      If gaming on Xbox, Telstra sucked the most, Buzztelco seemed marginally better than Aussie Broadband who was way better than Telstra. None of these are the golden ticket, so I vpn my Xbox through a vps run by intergrid. Latency issues aren't solved, but they are the best that I have experienced to date. I install openvpn and have an Asus router (running Merlin) which routes selected traffic through the vpn.
      If you have the budget and want the best, sign up with Aussie Broadband.

    •  

      I'm located in Jandakot on 25/5 FTTN plan, I get around 20+/4 pretty much everytime I checked. I received modem a week after I called to let them know my area was available, nbn tech scheduled arrival few days after modem. My Nbn tech actually came half hour early and waited for us to get home! Was up and running an hour or two after :) can't comment on voip/phone as we don't use it, seems like that and billing are the grey areas..

  •  

    Click here to check our NBN Map

    where on their site is this map ?

  • +20 votes

    Buyer Beware. Check out their Whirlpool thread and in particular scroll down to around 13 September 2017. Outages left some people without internet for days and for a few HFC customers for weeks.

    • +1 vote

      Did they get connected at the end?

      • +9 votes

        That would be a bit pointless…

        You'd want to be connected whilst still alive.

      • +8 votes

        yes we did get connected, and they refunded some of the month's charges as well. Yes it was difficult for those 3-4 days, but in return they permanently reduced 10AUD per month from my bill. and again they confirmed they are going to apply this promotion to existing customers as well. bottom line, i'm happy with their service for the price paid..

        • +1 vote

          Doesn't seem too bad too me. Thanks for your input.

        • +11 votes

          You are lucky. I signed up for a new connection but didnt get connected for over a month. Then got my CC charged like 3 times. Then they stopped reponding to my emails. Had to go to the TIO to get my money back but took like 3 months.

        •  

          @WTF:

          I just got connected to Buzz this evening. Real quick.

      • +11 votes

        Yes after days and weeks. My phone service stopped working and they couldn’t fix it since then and i. Had to log complaint with TIO like many others. Ended up cancelling my service after no hope from them.

        Speed is not consistent, it goes ver slow and i have to log case almost every week to report it.

        AVOID THEM.

      • +4 votes

        Yes , did get connected afteeeeeeeeeeeeeeeeeeeer three weeks of begging.

      • +1 vote

        We were on HFC with them when the downtime hit. Initially they said HFC customers would be back online within a week, went quiet and nothing happened. Then they guaranteed they had processed orders with NBN to have HFC users online before the second week was up. Following this they refused to answer any HFC related queries on Facebook. Three weeks in I contacted them to see what was going on. They said they had yet to contact NBN to get us connected, and that it would take two to three weeks. This really annoyed me given the previous updates, so we left. Our refund was processed 11 weeks after they said it had been processed, and didn't cover the time our connection was down.

    • +9 votes

      I was one of them but you know what. It happened only once and for me it was about a week. I pay peanuts, get good speeds, unlimited data and besides this has happened to pretty much all my other providers at least 1-3 times in the past. I just use 4g when i have to when services go down.

      • +7 votes

        exactly my point! sure they didn't handle it well enough, but im sure they learnt from that outage, and will make sure things go better next time they have a similar crisis..

        • +5 votes

          They already have - check this out <3 I didnt even have to sign up to fix it haha :)

          Dear Calmerancer

          I am writing to inform you that as of your next invoice, you will be paying a lower price for your NBN Service for the next 12 months. This is in line with our current promotion which we are passing on to all current customers, to ensure you are receiving the best possible pricing from us.

          There is nothing that you will need to do to take up this new pricing and the price of your service will automatically be changed as of your next invoice. Our Billing Team are going through and updating all customers in the system over the coming days.

          If you receive an invoice before this week is out, please note that the price on it will be changed and the invoice will be reissued at the lower price, before Monday next week.

          Our new pricing is available at https://buzztelco.com.au/nbn/, please note, this change is only for the next 12 months, after which your service will restore to your current pricing.

          If you have any questions, please don’t hesitate to reply to this email or call our Billing Team on 131 BUZ (289) Option 2, Monday – Friday between 9AM and 5PM.

          I hope you had a lovely holiday and that you enjoy 2018.

          Kind Regards

          Jeremy Chequer
          General Manager

    • +1 vote

      Lol@that whirlpool thread.

      Buzz should have relaunched with a new name.

  • +7 votes

    They still haven't replied to my issues from like 4 months ago, despite having the TIO escalate to the point that the TIO are calling me about it.

    • +2 votes

      What happened after? Did you get connected atleast? Did they refund?

      • +2 votes

        Still haven't heard a word from them, no email, no phone call from Buzz.. It was about my landline (which was initially included), and it has been disconnected ever since the September debacle and I'm pretty sure I'm never getting my number back again.

        • +1 vote

          How about your wifi?

        •  

          @BrodenIt: Happy with it.

        • +1 vote

          My case got resolved when lovely TIO lady called me that she had personally contact the ISP and magically within one hour buzz support finally reply back saying the refund should be in my account within 42 hours.

          Try contacting your TIO agent, maybe they are busy with all the other cases.

          I had screenshot of ticket message with Buzz Telco which show them no replying back to my question for over 2 months. It just funny that buzz never responded after the initial email asking for bank details.

        •  

          How it was told to me, as that phone number issue was same for me although it got resolved months later, the hard part is that to port a number the number must be active with a telco. And Buzz had a habit of letting them drop between the cracks, that is, no longer active with anyone.

          But no one else can be allocated your old number because its quarantined for a period (I think 6 months) and you can push to get your number back. Not sure why, but its harder.

    •  

      They still haven't replied to my issues from like 4 months ago

      Were you rude to them?

      • +3 votes

        Nope, it was initially being handled by the customer service manager(?) Mitch who I think was basically the face of the company at that point (all over OZB/FB/Twitter). After he left my ticket was closed and never responded to even though I opened it again.

        When I emailed him initially, he told me that he would "handle it tomorrow" but never heard a word since hahahaha.

        •  

          Yep, I had so sorts of trouble getting my phone connected. Took 2 months at least, plus they NEVER get back to you.
          Still with them though, paying for 50,never goes above 20.

          But service seems stable now and by far the cheapest.

        • +1 vote

          Same here, call after call, the 'team', follow up, blah blah, they were very good at pretending to respond to calls, Its almost like they ran a training school, all play acting customer relations, but no record or follow up.

    • +6 votes

      Don’t waste ur time. Just move on to some other provider. I moved to telecube today. Got connected in couple of hours and speed has been fantastic as well as customer service. They have promotion on for $69 for 100/40 package

  • +1 vote

    Ahhh you're kidding me - i finally signed up for our 1st NBN plan yesterday with Mungi…this would have saved a bunch!

    • +5 votes

      You dodged a bullet!

      •  

        Have been paying $80 a month for crappy ADSL2 speeds and 100gb/month on Belong - so I guess I'm still pretty happy with what we will be saving with moving to NBN :)

  • +2 votes

    Ok I have been with them for the last 6 months. Speed wise I am getting consistent >90mb DL even during peak period. However I realised they have blocked P2P applications so you may want to think twice before committing to their service if you are a frequent user of such apps. ( For me not a deal breaker)

  • +3 votes

    Existing customers with Buzz should start receiving emails regarding the reduced prices. I just received mine a few mins ago.

    • +4 votes

      I think this is very decent of them, don't have to hassle or haggle, just an automatic price drop for existing customers. Beats what I went through many times with other ISPs where offers were for 'new customers only' and existing customers could sit and suffer and pay break contract costs if they wanted to go elsewhere.

      I am writing to inform you that as of your next invoice, you will be paying a lower price for your NBN Service for the next 12 months. This is in line with our current promotion which we are passing on to all current customers, to ensure you are receiving the best possible pricing from us.

      There is nothing that you will need to do to take up this new pricing and the price of your service will automatically be changed as of your next invoice. Our Billing Team are going through and updating all customers in the system over the coming days.

      If you receive an invoice before this week is out, please note that the price on it will be changed and the invoice will be reissued at the lower price, before Monday next week.

      Our new pricing is available at https://buzztelco.com.au/nbn/, please note, this change is only for the next 12 months, after which your service will restore to your current pricing.

      If you have any questions, please don’t hesitate to reply to this email or call our Billing Team on 131 BUZ (289) Option 2, Monday – Friday between 9AM and 5PM.

      I hope you had a lovely holiday and that you enjoy 2018.

      Kind Regards

      Jeremy Chequer
      General Manager

      Buzz Telco
      P: 131 BUZ (289)

      • -1 vote

        Why is the lower price for 12 months only? The NBN price cut is permanent. They should be passing it on.

        • -1 vote

          Lol are you serious? These prices are well below market. The NBN so called discount wouldn't put a dent in this. No way they can sustain these prices in the long run.

        •  

          @gimme: Other ISPs are passing on the price cut, and not for only 12 months.

          If NBN's price cut is going to be pocketed by the ISP, there's no point in NBN even giving it out.

          It was designed to upgrade people from 25Mbps to 50Mbps at no extra cost, which is what ISPs are doing, and lowering the price of 25 by $10 or so, if they decide to keep that plan.

          http://www.smh.com.au/business/cheaper-prices-higher-speeds-...

          Telstra Has moved $80 plus plans to 50 Mbps, when usually a speed upgrade would be required $20
          Optus Providing a speed pack for free for six months for eligible plans $15
          TPG Dropped price of 50 Mbps plan to price of old 25 Mbps plan $10
          Vodafone Considering price changes, currently running unrelated NBN plan promotions TBC
          Amaysim Considering introducing 50 Mbps plans, currently running unrelated NBN plan promotions TBC
          MyRepublic Considering introducing 50 Mbps plans, currently running unrelated NBN plan promotions TBC

          Telstra has introduced 50 Mbps into its $80 plus home broadband bundles for new and recontracting customers since the NBN cuts. Previously, this would have cost customers $20 a month extra to upgrade the speed.

          TPG was the first to move on pricing after the announcement, reducing the cost of its 50 Mbps plan to that of itse 25 Mbps plan, before scrapping the lower-speed option altogether. This includes its brands iiNet and Internode.

          NBN Co chief customer officer, residential, Brad Whitcomb was "pleased" to see wholesale discounts flowing through to customers.

        •  

          @lostn: Thats not what he said, At $69, they were under priced according to known cost structures.

        •  

          @Tuba: That's something they should have thought about before they priced it that way. If they went ahead and did it anyway, then we can assume it was the best decision for them and they can handle whatever they were losing at the time. So when NBN cuts prices, they should pass on the cuts to maintain the same level of loss they were happy to take before the price cut. If they weren't passing them on, it means they weren't happy with the losses taken by the pricing, in which case they shouldn't have priced it that way to begin with. Therefore, the only one to blame is the ISP.

        •  

          @lostn: Im pretty sure Gimme is not warning to save Buzz. Its not about NBN cuts, its about sustainability, complaints, congestion, lack of service, slow speeds and eventually going tits up, with all customers losing that last month of access charges. And in some cases not being able to stop a follow up month.

          You know, like what happened when they failed to pay AAPT last year, double billed most customers, and had everyone disconnected, including many for weeks.

          When a company charges below cost, theres a good chance some of the usual expectations wont be met.

      •  

        Just curious, how much is the after discount? I was on $69 unlimited and $10 discount when I sign up in August. So does this means the automatic price drop for me will be $59 + $10 discount = $49?

  •  

    OMG,thats a dirty cheap!!!!!

  • +3 votes

    Well I'm impressed. I'm currently paying $49 a month for 25/5, and they've signed me up for the $29 a month deal without me asking.

    I had some terrible issues with outages and customer service at the start, but since their switch to Vocus, it's been the most reliable service I've ever had, and speed sits at max most of the time. Nice one Buzz.

    • +6 votes

      Yea thats because like 90% of their customers dumped them and left after their month long 'outage' No congestion now 😊

    •  

      I agree with you, @ozoner. With VOIP, static IP, and more than 90% speeds of the advertised bandwidths during the peak hours, consistently, I cannot be more happier with them. !

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