It works! Just used it 20 min ago.
Procedure:
Sign up/register (Don't select or use any discount codes when you sign up)
Select the 2 x 5 meal plan (original box or veg)
Type in your details, delivery details, payment details etc and use the code: FBODRSD
The code will turn your $110 order into $1
Once paid and processed, go ahead and cancel the subscription
Extra Hack: Apparently you can use the same CC details on a new account (ie different email address) and it will work!
$115-$125 off First Box, $20 off 2nd & $10/$20 3rd Box + $9.99 Delivery for Referees, $80 Credit for Referrer.
If my delivery is on the Wednesday 21st of November, I won't get charged again until that week right? As in I won't get charged next week?
As long as in ‘my menu’ it shows next week as ‘skipped’ you won’t be charged next week
This is stealing people.
Human trafficking on Ozbargain, what a pity.
Well, given how desperate all ozbargainers are, it's not a surprise
hello fresh is blacklisted as this kind deal was on and cancelled later.
Well…. not really their fault. Wasn't a "deal" in the first place. It's just consumers like me and you taking advantage of a glitch, bug, system error, whatever you want to call it. The company can not honour it if they wish.
My order was showing $0.00 paid via PayPal and they bloody charged me $135.00 😡
Waiting for PayPal to reverse the charge.
Mine still showing as $9.95 (delivery) only and Paypal shows the same
Damn, postage 9.95 refunded.
Mine too but no email explanation. Order still showing in account though.
I paid via PayPal and still not refund yet
im just worried i get charged $110 bucks on my CC to get this box of stuff. But in ozb spirit, but first right!
My order has been 'refunded'. Looks like the deal is not being honoured.
mine got cancelled : (
I think they give the offer to you if you had no intention of cancelling. The meals on the accounts that I cancelled the subscription plan for were cancelled, but they honoured the deal for the accounts I didn't cancel.
I didn't cancel my subscription plan, but skipped a couple of weeks, mine got cancelled
I think its also based on if your have ordered with them before. Mine is active and I have never ordered with them however my mums got cancelled and had ordered a box in the past.
How many accounts did you use??
I used about 5 accounts, but they got all got cancelled. too bad. I'm not sure whether i need to fight to get my 5 bucks back though
Think mine got cancelled too.
When I look at my delivery calendar that for the week I selected it says no delivery and where you see your invoice it says CONTACT. Anyones actually go through.
Same, cancelled
I got my $1.00 refund which they charged on my PayPal but in my account says delivery scheduled on Monday 19 Nov. I also skipped next 3 week and I am actually first time customer with them.
I think they are checking address, if it's new first time, they may honour it.
Sent one to my family who have used it before and theirs got cancelled.
I have never tried it before and my order is still active.
When I look at my order history it says cancelled and it says You'll get your last delivery on Sat, Nov 17. Does this mean they will bill me $130???
So they just get free bank details and contact info out of us and then cancel peoples boxes ?
It's not like they created the promo to get some bank details? What are they going to do with it anyway? I think you're just mad that you didn't get free food, boo hoo.
Update: mine now says refunded on the status. What is the difference between refunded and cancelled ?
Refunded: they cancelled your order and refunded you.
Cancelled: they cancelled your order and robbed your $1.
No need to downvote. I was asking a question since the $1 is only a pending authorisation charge anyways. I know the difference but I meant in terms of hellfresh?!
Yep I just got refunded aswell. I will surely be telling them to delete my account and remove my data from their systems! I suggest everyone else to do the same.
Edit: Just spoke to customer service. Although it says refunded in my account - they said they can confirm I have a delivery coming! LOL I'm so confused…
ACCC, ACCC, ACCC! You guys are funny.
Order says cancelled, fair enough, but they have not refunded the $9.95 shipping charge to the credit card.
Mine was cancelled. I asked in chat why it had been cancelled. They apologised and gave me a box for the next week. Blamed a glitch on the cancellation.
Wow really?
How did you get to chat? I think I'll need to contact them to get the $9.95 refunded. When I click "contact" on my cancelled order nothing happens.
The little speech bubble that pops up.
Maybe get your box reinstated too!
Found the Chat, I had to turn off the Adblocker.
So when I asked why they cancelled my order, they said the code was no longer valid, and I have been refunded $9.95 on 9/11/2018.
It's not on my Credit card statement but she said it could take 5-7 days to appear.
No box for me. Oh well was worth a try. Congrats on your box.
How do you know if your box has been cancelled?
Go to your account settings, order history. It should show the status of your order.
I didn't get any emails or anything.
I went there it said it was cancelled but chat said my order is still scheduled for delivery…
Thanks, I just checked and my order says "contact" under the invoice section.Not really sure what that means.
That's a bit sneaky! I wouldn't have found that otherwise… meanwhile, my meals are still 'in my box' and my subscription is active. Are they going to email everyone?
Actually, it doesn't say cancelled, it just says 'contact us'. They have refunded the $1 from PayPal, but that was just an authorisation check.
@Sweet3st: Mine says cancelled
Totally unfair if some get it and others don't.
I don't understand my code being invalid now, when it was perfectly valid when I ordered and they charged my Credit Card.
And now they have My name, address, birthday, phone number and credit card number.
I feel like an idiot.
Just contacted customer service through chat as my order also says ‘contact’, code is not being honoured. Refunds all round to the peeps that paid for shipping :( Was looking forward to my free meals.
So I spoke with chat again, worried they have my whole identity - Name, Address, email, Phone, Birthday, Credit card with security number etc.
They said they deleted it on the spot.Looks good, I can no longer log in.
I will check CC for any charges from them in the future.
Oh well. Good luck to those that got a box, you still gotta cook it.
Edit: Why the downvotes people? I was on the same train as the rest of you? It didn't work out, nobody got hurt. Wow
My calendar now says “no delivery” for the week I had “paid” for. But I haven’t received any information on it being cancelled or refunded.
Order cancelled by Hello Fresh
Received a follow up that my order is cancelled and the best they could offer is $25 off my next 2 deliveries LOL. Gonna make sure they delete everything they know of me.
Was your meal plan active or did you cancel it after placing the order?
Mine was still active and they still cancelled it. As long as they do the refund and remove all details, no harm, no foul.
What were we actually expecting. At 79yrs old I thought I would try it and continue to make life easier. They don't want my money.
Too Bad.
If I liked it I would have done another month at full price at least. I thought it was meant to be a promo code.
Mine was still active.
Never signing up for them again. Should've really fullfilled maybe this 1 box. Some people may actually like the idea and it would generate revenue overtime. Idk it might just be me…
I can't find the damn chat box. Can someone help me here?
turn adblock off worked for me
Yeah I did that, still can't find the damn thing.
Bottom right hand corner in Chrome.
Can we please just blacklist this company completely (again)
mine is still showing active. i'm holding out hope….not much but a little!
Order was cancelled and did not receive any compensatory code like others here. Was told that it was stated on the voucher itself that each household is entitled to only 1 discount box regardless of the order name. Sucks if you rent and move into a place that previously had a subscription I guess.
I think that is untrue. We have a completely new address and still no go
Order cancelled, no discount code given, no email.
Mine got cancelled……
Me: Oh well……
Also me: Report them
They 'deactivated' my account…
Account deactivated. No email. What a bunch of assholes.
Cancelled order. Dodgy bastards
Account deactivated. No email either. I want to delete my credit card details but have to reactivate the account to do so?
They deactivated my account and no email from them. They also charged $1 on my cc.
This whole experience is a bit disappointing. I never ordered from hellofresh before and I genuinely wanted to try its service. I’m fine they are not honouring the deal but I’m not ok when they don’t communicate. Will never give it a try in the future.
Same boat here. Never ordered from them before and it now seems like I never will, their loss.
Deactivated my account too but I haven’t got my refund of $1 yet!!
If you paid by credit card, usually refunds back within 4 business days
They’ve had my dollar on my credit card for a week now…
message them i recon. i have to check my refund too.
edit: I got my refund 3 days later automatically.
I understand that they have decided to cancel/deactivate the account BUT the failure to send an email is poor customer service.
An email with an apology that they cannot honour the deal is acceptable but complete silence is not ok.
Not happy at all.
deactivated account, no email.
edit: technically haven't we still got a sale with them, if they haven't informed us that it is cancelled and they have taken our money, we should receive the goods.
I agree, Australian consumer law protects the customer from misleading entities.
Misleading or deceptive conduct. It is illegal for a business to engage in conduct that misleads or deceives or is likely to mislead or deceive consumers or other businesses. This law applies even if you did not intend to mislead or deceive anyone or no one has suffered any loss or damage as a result of your conduct.
I have been hungry for days now due to the cancellation of my order.
How do you put a price on that?
HelloFresh, I am hungry…
Another account deactivation and cancellation with no notification
The chat rep said the code was "invalid" as it did not come from Hello Fresh. I asked if there systems were accepting random codes and she said it was a "valid code, it was just not generated from Hello Fresh"
I told her they need to hire some competent IT resources or come up with better excuses. I also politely declined the 20% off for 2 weeks offer, as I'm not keen to do business with companies that cancel orders without notification or communication.
Never used them previously due to the cost, now I have another reason to avoid
Got a email from hello Fresh saying why my account and order was deleted as I sent them one asking why
They replied saying this offer was for new customers only and I am a existing customer
W
T
F
!
I’ve never used them before
What a load they just made up!!!
Here is the email -
Hi ****
Thanks for your message.
The $1 is a verification fee - most online businesses will charge this at first to ensure that the payment details you have provided work. It is automatically refunded within 10 business days.
I can see that our billing team had to cancel your account because we detected that you have already received a box from us before and the voucher you redeemed is only valid for new customers on their very first order.
Please let us know if you have any further questions.
Best,
Em
They are just making excuses instead of admitting they made mistake and can’t honour the code. I’m new customer as well, they cancelled my delivery and deactivated my account without me knowing. I never ordered before and I’m sure my address is never used to receive order from them as I have lived st my current address for many years.
So they've deactivated my account, but no refund of my $9.95, and the order still shows as scheduled…
So I'm going to see what happens i reckon. A box might still show up…
yep. I decided to not request a refund to see if they deliver the items first.
looks worse for them if you purchase something and it isn't received, rather then buyer requesting refund.
Cancelled, no email AND they kept my dollar!
I’m missing a dollar also, are people trying to get this back? I think I will try a chargeback, hopefully it’s not much of a hassle.
I’m not surprised orders were cancelled but I am surprised of the zero communication.
Went on chat online, they said it appears you have ordered under this address before? Told them No I haven't they updated with the billing team and said my order will be scheduled for the next week 26th and the first box will be free.
15th and order is still showing "Paid" not cancelled
delivery scheduled for 21st. i'm holding minimal hope but it's not cancelled yet!
It seems some will be honoured and others not. I wonder how they chose.
I was willing to try it and at least get another box if I liked it. But it was just weird excuses from support.
Time will tell.
Let us know how the meals worked out.
My account shows deactived, so I can't cancel the subscription,they can cancel my order, as long as they don't charge me for the following month, I am fine
Wow deactivated. I had ordered and paid a few times before and won't be again. They could have at least emailed to say they are unable to honour
My order arrived at earlier this morning, and I sort of feel bad as first impressions are:
Wow, one of the lucky ones
My order arrived this morning too! Hello Fresh for $1 wooohoo!
I think those that got in early, were honoured, then ozbargained etc were cancelled. Fair enough but poor form not having at least an automated email telling customers their order was cancelled.
could be new customers getting honored and those with duplicate details were cancelled? possibly? or liek you said they honored the first x amount
Checking outside the door (Delivery should be 1-7am today): nothing.
Checking order online: Cancelled. Account deactivated.
Pay nothing get nothing.
Getting bread and milk.
Life goes on.
You know what would be great? A shopback on Ubereats this Friday afternoon.