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Exetel First 3 Months Free ADSL 2+ New Customers Only

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Exetel First 3 Months Free ADSL 2+ New Customers Only
Go to Deal
rewstar on 20/06/2011 - 20:06 exetel.com.au (446 clicks)
Last edited 01/07/2011 - 12:33 by 1 other user
LITE1723

Exetel have updated there plans as well as giving new customers the first 3 months of their contract free.
Ends 30th June
ADSL2+
OT-20 $19.50 Peak 20GB Off-Peak 20GB (Including line rental $39.50)
OT-100 $29.50 Peak 100GB Off-Peak 100GB (Including line rental $49.50)
OT-200 $39.50 Peak 200GB Off-Peak 200GB (Including line rental $59.50)

$20 Activation charge
Must have Exetel Line Rental $20 month
Uploads not counted
12 Month Contract

1 Free VoIP DID Number.

ADSL2+ with Telephone
OF-20 $29.50 Peak 20GB Off-Peak 20GB (Including line rental $49.50)
OF-100 $39.50 Peak 100GB Off-Peak 100GB (Including line rental $59.50)
OF-200 $49.50 Peak 200GB Off-Peak 200GB (Including line rental $69.50)

$20 Activation charge
Must have Exetel Line Rental $20 month
Uploads not counted
12 Month Contract
1 Free VoIP DID Number.
Free 9000 call minutes on Land line.

If you also want $15 off your first bill put my agent code in at the end of the sign up, under 'Agent Code Or Exetel Recommender's Service Number' then EXETEL Agent Code (LITE1723)
NOTE: You don't need to add this code to get the 3 months free, you will just get an extra $15 off your first bill, i will also receive this bonus as well.

Edit: Exetel has told me the following information.

Kindly note if the customers are signing up for the OT / OF plans before 30th of June 2011, the monthly ADSL2 fee will be waived for the first three months. However, they will need to pay the telephone line rental $20.00 and the telephone call charges.

If they order the service via a Lite Agent, the customer signing up will receive a once off $15.00 credit (by entering the LA's code on the order form) on their first months bill. – This excludes Wireless Broadband Sign ups.

So its not initially as good as i thought.

Cheers

Mod: Extended until July 31. Also available, 6 Months Free when you bundle with a Mobile CAP

Referral Links

Referral: random (737)

Referrer gets 10% off per referral (up to $10/month per referral) for 6 months.

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closed Comments

  • codhopper on 20/06/2011 - 20:18

    undeclared rep status? Also the plans aren't really that cheap looking, unless I am mistaken.

    • StewBalls on 20/06/2011 - 21:06
      +1

      undeclared rep status?

      Nope, just the way the Exetel referral system works. ;)

      • RedDogInCan on 20/06/2011 - 21:43

        Haven't declared that you also receive a referral bonus for everyone who uses your agent code.

        An Exetel Lite Agent will receive a once off payment of $30 for each new customer who enters the LA's code on the order form (for all services except Wireless Broadband), that then connects to Exetel.

        • StewBalls on 20/06/2011 - 21:49
          +2

          Not me, the OP…but I would have thought that those conditions would be self-evident! ;)

  • stewy on 20/06/2011 - 20:25
    +12

    Unless you want a ISP that changes their plans every second month and likes to think of all sorts of new admin fees along the way then steer well and truely clear of Exehell. Not to mention the typical customer service response is if you don't like it leave…

    • kml22 on 20/06/2011 - 20:30
      +3

      Thats right, they change their plan 6 times a year and charge you admin fee. Please avoid at all cost.

      • StewBalls on 20/06/2011 - 20:50

        If you're smart you just take advantage of their better offers & simply ignore the crappy ones! They don't force you to change, you have the option if you want to! ;)

        FWIW, they're not the only ISP that changes plans regularly either. :)

        • stewy on 20/06/2011 - 23:19
          +2

          Yeah sure they don't force you but they just levy stupid admin fees they make up if you stay on the plan or charge you to change plans…

        • StewBalls on 20/06/2011 - 23:29
          +1

          @stewy,

          I paid $10 for my last plan change…it has saved me quite literally hundreds in less than a year…I consider that ten bucks fairly well spent! ;)

          IIRC the admin fees are only on accounts paid by CC anyway aren't they? I don't mind them offsetting my cheap internet/phone service with a piddly $3 fee! I'm fairly certain there's nobody else in my area offering me 50/180GB ADSL2+ for $43/mth inclusive of line rental! :)

        • newington07 on 21/06/2011 - 09:03
          +2

          No, admin fee on Direct Debit as well.

        • StewBalls on 21/06/2011 - 11:56

          Fair enough, thanks Newington! :)

      • RedDogInCan on 20/06/2011 - 22:17
        +3

        I have been with Exetel for over the 6 years and numerous plan changes, there has been only one change where I was worse off - and that only lasted a couple of months before they increased the quotas. In that time span, my quota is now 9 times greater and half the cost than when I started.

        If you are the sensitive kind then Exetel isn't for you - their customer service is run by the techies and it shows. They don't provide any hand holding but you do get to talk directly to the tech responsible for the problem area and they are quite responsive if you know what you are talking about. They also don't tolerate customers who are abusive, either in dealing with staff or in how they use the service.

        • uraha on 20/06/2011 - 23:14
          +2

          little did you know, bandwidth cost has come down in price by a lot since 2005.

          The problem is getting charged admin fees

        • stewy on 20/06/2011 - 23:17

          Fair enough the constant plan changing when there is no plan change fees, but since they brought in the plan change fees it's pretty obvious they are using frequent plan changes to inject a quick cash flow when needed because JL cant learn some basic economics and set sustainable pricing. They always claim they operate on such thin margins, well then how can they afford to offer 3 months free??? There'll probably be a new set of plan changes in a month or two, to account for this if they get a big uptake of new connections and realize the books aren't looking healthy.

          What really ticked me off with Exetel is when they baited everyone to switch to the unlimited plans and pay a fee to do so, then next month it's oh we cant sustain these plans and are limiting the off-peak quota again. You complain about being charged the admin fee, it gets refunded and then next month it's see you later find someone else…

          But that was good in the end, only ended up paying $10ish a month extra to Telstra, went from a 30-40ms ping down to 10ms ping, higher sync and consistently faster download speeds.

        • StewBalls on 20/06/2011 - 23:41

          @uraha,

          little did you know, bandwidth cost has come down in price by a lot since 2005

          How much of that saving has been passed on by any ISP?

          The problem is getting charged admin fees

          I'm happy to pay $20/m minimum less for a comparable or better service (quota wise, & in my area) & let them have three measly bucks as an admin fee…it sounds like a lot of you guys would be happier if they just upped the price of the plan by the same amount & 'said' they removed the admin fee?

          Seriously, somebody point me to better value for money in regional areas…I'm all ears! :)

  • newington07 on 20/06/2011 - 20:26
    +1

    The website says "when ordered before June 30th 2011". Please correct the description.

  • molla22 on 20/06/2011 - 20:28
    +11

    in my opinion stay away from this isp, I was with them and when there was a fault out of my control and i contacted support i was blamed for costing them money and i was deemed unprofitable and the head person wrote me a letter telling me they no longer wanted me as a customer and i had 30 days to find somewhere else, this has happened to lots of people who needed to use support…i have been with internode for a long time and steer everyone there instead

    • StewBalls on 20/06/2011 - 21:32

      Somehow I think there's a lot more to this story than you're letting on dude…I've been with them a few years & had to contact support a number of times on a few separate issues, they've always been courteous, helpful & capable. As others have noted, once you get past the fact that it's not a hand-holding service like the 'node, it can be quite beneficial! ;)

      I've actually had disputes with them over certain things, but because I've always been cordial about it, I don't get the heavy-handed response. I even had a personal email from John Linton one day over one, he was cool about it all…he even told me outright what the data I was using was costing them; that's where my whole debate with Zhenjie over TPG's unlimited plans came about…plus I didn't realise at that time that TPG was only available in extremely limited areas! :)

      Usually those that have been asked to leave have been rude or have invoked the TIO unnecessarily…that usually pisses Linton off. Did you make it to the "…of the week" on the forums? :p

  • c64 on 20/06/2011 - 20:33

    what carrier does mynetfone use for their plans? i just realised my naked tpg plan is pretty mediocre nowadays

  • Peleus on 20/06/2011 - 20:52
    +3

    Recommend staying away, this is the worst ISP I've ever dealt with, changing plans ridiculous amounts of times.

  • beachmuscles on 20/06/2011 - 20:52
    +3

    I have been with exetel for a few years now in a couple of different houses. Have always been fine with me. Yes they change their plans, but haven't been forced to change plans. Most times plans change for the better. I also have only had one extra admin fee. As long as you aren't a donkey and can get around a computer you should be cool. Most plans have a couple of hundred gig a month a month, so if you are consuming more I wouldn't want you as a customer either. They also are forgiving of copyright infringement notices that may come through - not that I would know. You could always compare them to Telstra!

    • StewBalls on 20/06/2011 - 20:59
      +1

      Absolutely right on the money! If you keep an eye on their plan updates you can navigate yourself into a very nice position plan-wise! :)

      Add to that the excess usage charges are very reasonable ($1/gb last time I checked); so on those months when you do go over a bit you don't get hammered like Optus/Telstra would!

  • forenzic on 20/06/2011 - 20:53
    +3

    BEWARE! of exetel, DODGY!

  • cooldog on 20/06/2011 - 20:54

    hello

    I am an exetel ADSL2+ user, but my contract has already expired.

    I am interesting in your new OF-100 $39.99 $20 100 GB 100 GB YES # 12 Months plan.

    Can you please tell me if I signed the plan, do I need to tell Telstra(my current land line provider) to cancel the phone service?

    I use the telstra's line month by month, and do not have a contract with them.

    Or you can do it togehter when you start the new service with optus?

    Thank you very much.

    • rewstar on 20/06/2011 - 21:18
      +1

      Your Long Distance and local calls will remain with your current provider until your ADSL and telephone line service is transferred from the Current Provider's exchange termination to the new exchange termination. On the day that your telephone line is cut over to the new service you will lose dial tone for between 15 minutes and an hour after which you will be able to make all telephone calls using the new local call and long distance call services. However, callers who call your number for between 2 and 48 hours after the cut over will receive a message saying that your number is unavailable "for maintenance" and will be "manually" connected via a Telstra process

      ie you dont need to do anything.

      • cooldog on 20/06/2011 - 22:42

        sounds good to me
        thx…

  • Peleus on 20/06/2011 - 20:54

    While you may not have been forced to change plans beach, others have (For example, I was when I was with them), so they can do it.

    • beachmuscles on 20/06/2011 - 21:03

      I can believe that they would change or force people. I left TPG for that reason. On my exchange I have little choice due to pair gain issues. My choices are only Telstra or Exetel (using telstra equipment) They are quite upfront that they have a Sri Lankin call center.

  • Cheeper on 20/06/2011 - 20:59

    We had adsl 2 for a couple of years with Exetel and now have adsl 1 (on a rim now :-( ). Always found them to be exceptional in every aspect. They do review pricing regularly but we have never been worse off because of it.
    Recommended them to many friends and they are very happy as well.
    Exetel is not a hold your hand ISP and they do not tolerate awkward customers as some have unfortunately discovered.
    I have been using the net for over 20 years and have experienced what a true "bad" ISP is several times and Exetel is definitely not that.
    20G/20G incl line rental for $39.50 is a steal in itself, to add 3 mths free adsl2 to that is a true bargain.
    BTW the $49.50 deal above includes 9000 minutes of free calls per month.

  • mily on 20/06/2011 - 21:00
    +2

    Exetel is fine for me, I have been with them for 5+ years and managed to choose the best value plan on the market almost at all time. However whenever they made some changes on their plan, the attitude they took towards the customer annoyed many people.
    Three months free isn't too bad, and considering you may have chances to be kicked out before your contract finish with no penalty, this free 3 months would have better value by then. e.g. If you get kicked by exetel at the 6th month, it becomes a 50% off. ^_^

  • samfisher5986 on 20/06/2011 - 21:10
    +3

    Exetel are run by shady people, as mentioned they will kick you off if you are not profitable to them.

    Stick to TPG for value broadband, they are the clear winner.

    Internode are good for mums and dads.

    • StewBalls on 20/06/2011 - 21:12

      Exetel are run by shady people, as mentioned they will kick you off if you are not profitable to them.

      Major oversimplification & overreaction!

      Stick to TPG for value broadband, they are the clear winner.

      Fantastic if you can get it Sam, but availability in all but metro areas is pretty much non-existent…here in Newy you can't get ADSL2+ with TPG anywhere that I know!

  • subydooby on 20/06/2011 - 21:10
    +2

    Ex-exetel customer not going back.

    • YesPleaseThankYou on 20/06/2011 - 21:29
      +3

      Yep. I have to concur that connecting with Exetel is simply not worth an ensuing headache.

  • thorpef1 on 20/06/2011 - 21:32
    +5

    Am with Exetel and have been for quite a while.

    While they are cheap, i would not recommend to a friend.

  • antler on 20/06/2011 - 22:27
    +3

    One of the worst ISPs out there! Avoid at all costs!

    • uraha on 20/06/2011 - 23:18
      +6

      i think dodo wins that award hands down

      • Aap Ke Papa on 21/06/2011 - 05:02

        Dodo stills exists…hell

  • goober on 20/06/2011 - 23:23
    +4

    There is a reason they call them "Exehell" ! Be aware and check various other forums for user feedback.

    • Hirokuro on 21/06/2011 - 01:44
      +1

      I believe they're called "Exetel"…

      • Tal_Shiar on 21/06/2011 - 02:27
        +2

        haters gonna hate hirokuro

        • StewBalls on 21/06/2011 - 11:39
          +1

          Agreed! Some of these guys should google "Exetel moron of the week"…in all fairness it's a bit nasty of Linton; but it does highlight that many, many times the end user is not as innocent as they appear…plus you'll get some lulz! :)

          "Be aware" @goober that when you "check various other forums for user feedback"; most notably WP; you will find that the horror stories are often BUFH related! ;)

          To wit: http://forums.whirlpool.net.au/archive/1247411

        • stewy on 21/06/2011 - 17:28
          +1

          lol those threads are just proof of how crap an ISP Exetel are, no professional operation would be ridiculing current or former customers like that….

        • StewBalls on 21/06/2011 - 18:42

          Yes, loose cannon he may be; but let's get back to the real point of this exercise…please feel free to point out a better value for money option for the majority of regional Australians stewy?

          I seem to recall having this debate with you once before…this is OzBargain, don't we vote on value for money here???

  • izzeho on 20/06/2011 - 23:38

    Been with these guys for 3 years on separate accounts. Unfortunately they attracted the torrenters and all around poor users and earned a bad rep from leachers. Also seems to be attracting a lot of attention from negatives who really have no idea what they are talking about, just that a 'friend of a friend' had issues.

    Excellent service for the 4 accounts we have with them and only issues were fixed promptly, either by email or phone.

    And this is a damn good offer.

    EDIT: Ps. 5 bucks says I get negged to the ground cause people don't vote on a comment for its usefulness, but rather whichever side of the fence you are on.

    • StewBalls on 20/06/2011 - 23:59

      Yep, nobody wants the truth, the mob usually rule! :)

      The problem is that on one hand, Exetel make no bones about the fact that they are a budget ISP & if you're not reasonably technically proficient then perhaps their service is not for you…they are clear about this upfront with customers…this topic has been hammered out ad nauseam at WP etc.

      On the other hand, we have a general consumer mentality that we are 'owed something' as customers by every service provider; and that just because Internode will play funny buggers with customers, that everyone will. Let me assure you guys, Optus & Telstra customer service is little better than Exetel, if any; when it comes down to tin-tacks.

      The only advantage they've got is better established infrastructure for ease of setup for the technically inept; and they suffer fools more easily. Exetel warns these people upfront to stay away, but they will persist in pushing the envelope…then when the inevitable happens they all chuck a wobbly & cry "Exetel is dodgy"…blah, blah!!!

      Let's face facts, whenever someone is asked to churn away, they are given fair (30 day) notice & they are not contractually or financially penalised in any way! It's clean, reasonable & responsible severance of the business relationship - I honestly don't think they could be more fair! :o

      • molla22 on 21/06/2011 - 00:10
        +2

        in my case i am a techie and highly experienced - but it didnt stop them judging me when i used support and telling me it was MY problem and deal with it, using very nasty and belittling techniques, eventually they fixed the problem but took it out on me because the head guy claimed it was all my fault and i cost them too much by even phoning them and abused and told to find another ISP, basically they do as they please and will restrict your access at will if desired, there are hundreds of horror stories. for all the exetel fans.. ITS ALL ROSES UNTIL A PROBLEM ARISES….and this will happen eventually and u only then will you understand what i am saying.

        • StewBalls on 21/06/2011 - 00:13
          -1

          Again, your description is really vague dude, give us a brief description of the exact problem you had & steps/chronology for resolution? We're only really getting one side of a little part of the story here! Now, I don't ask this question at all facetiously; was one of your letters posted up on the Exetel forums…coz from the way you're talking it really sounds familiar?

          for all the exetel fans.. ITS ALL ROSES UNTIL A PROBLEM ARISES….and this will happen eventually and u only then will you understand what i am saying.

          Not fans, just informed, pragmatic users! ;)

          Should this happen I'll happily churn away to the next best value for money option, no hard feelings! It's just a business deal to me! :)

        • Tal_Shiar on 21/06/2011 - 02:30
          +1

          adding to stewballs

          how do we know your a techie, because you said so?

      • stewy on 21/06/2011 - 00:15
        +1

        Not everyone that dislikes Exetel are technically inept like you seem to be suggesting. The difference with Optus and Telstra is that when you have a greivance there are complaints channels in place and you can actually use them without the fear of being booted for speaking up. That is where I think you will find alot of people have a greivance with Exehell.

        • StewBalls on 21/06/2011 - 00:20

          Let me put it this way, everyone I've referred to Exetel has been IMHO pretty tech savvy & very happy with the value for money service, they've had nil dramas!

          Those who ask me that I don't deem proficient, I refer to the 'node coz I know they're gonna get their hands held! :)

  • y12345678 on 20/06/2011 - 23:40

    exetel definitely is not such bad in term of $ value and their service quality. But I won't suggest it for your peace of mind. There always are new changes every second day.

  • afu on 21/06/2011 - 00:24
    +3

    I am ex-exetel ADSL2+ customer for few years. have few issues before. The final one keep me wait for 3 weeks to fix it. They keep asking me remote test my phone line. They said is my home equipment fault or somewhere between my home and the exchange cause problem. I contact TIO. finally they send Optus guy to check my home equipment and test the phoneline. They found the problem was somewhere down the street between my home and exchange. They fix it same day. But I received a letter and ask me leave exetel in 30 days. I have to go will DODO until now, so far I am happy with DoDo.

    • ferndale on 21/06/2011 - 07:53

      similar case but the fault was at the exchange, someone decided to pull the cable out. No internet/VOIP for 2 weeks. Now happy with elsewhere.

      • mily on 21/06/2011 - 14:13

        Happened exactly the same to me once, took a week to find out and fix, though it's not exetel's fault.

  • molla22 on 21/06/2011 - 00:37
    +3

    yes, should you go to the TIO, you will be booted from exetel - they make this clear - so basically if there is an issue they wont resolve, you cannot take the matter further, as i said its all rosy until a problem arises - whether its your fault or not is irrelevant to them, at that point you are a liability and will cost them and they want you gone….and they will go about this in a very unethical and abusive manner

  • joannatan on 21/06/2011 - 00:44

    hi OP can you clarify your comment below:
    "If you also want $30 off your first bill put my agent code in at the end of the sign up, under 'Agent Code Or Exetel Recommender's Service Number' then EXETEL Agent Code (LITE1723)
    NOTE: You don't need to add this code to get the 3 months free, you will just get an extra $30 off your first bill, i will also receive this bonus as well."

    is that mean if i join exetel, then i can get 3 months free if i join before 30 june and i also get $30 credit into my account if i quote your agent code? can you confirm and verify with exetel if this is true?

    • rewstar on 21/06/2011 - 19:52

      Hi Joanna,

      I confirmed this with exetel and they said that you will receive a $15 credit on your first bill.
      I have updated the OP sorry for the confusion.

      There has been a few more details which have come out as well.
      Please refer to the OP.

  • Hirokuro on 21/06/2011 - 01:53

    I'm not going to comment on whether I believe this is a good deal or not but I just want to give my personal experience with "Exetel".

    To be honest, the customer service and overall experience I had (while I was with them) was very good. There was not one instance I could recall where I received bad customer service. However like all companies they to have their bad points.

    For example with Exetel, there frequent change in plans even if you are still within the contract is quite frustrating (I know that it's stated in the contract about this but still… it's annoying!). It's like one minute you think you have a good deal, then they change it which makes the plan a bad deal, then they change it again making it good deal…. ugh… They really need to make up their minds and stick with their prices for at least a year. —- However this wasn't why I decided to move ISP's.

    But anyways, after my loyal 4yrs commitment with them I decided to change to TPG because they had a better deal than what Exetel was offering at the time (the beginning of this year).

    Edit: Actually I'm going to give this deal a pos. considering it actually is pretty good :D

  • tim_geo on 21/06/2011 - 02:14
    +4

    They will email you stating that extra charges ($3-$10) will be levied, and that you need to change plans to avoid them. Got my elderly neighbour who didn't check his email and used direct debit.

    Regardless not a very good business practice, should do the best you can in notifying customers, and using extra charges as a lazy way to force customers is not nice.

    • StewBalls on 21/06/2011 - 11:52
      -2

      my elderly neighbour who didn't check his email and used direct debit

      Seriously, you typed that with a straight face???

      This is not the type of user that should be using any budget ISP unsupervised…whoever signed them up & didn't oversee ongoing use of the service should be persecuted, not the ISP!

      • StewBalls on 21/06/2011 - 18:13
        -2

        Wow, just negs as usual, no actual rebuttal…please, feel free to point out where I'm wrong! :p

        • StewBalls on 22/06/2011 - 17:00

          Again…as Con the fruiterer would say "waiting, waiting…"! ;)

        • tim_geo on 23/06/2011 - 04:47

          You are not wrong, and certainly entitled to your opinion.

          These conducts are typical things that are borderline legal (i.e. most likely illegal) but won't be challenged for such a small sum. Even if it's in the contract (ability to vary conditions with no written notification) the contract will most likely deemed void under unfair contract provisions introduced recently.

          I appreciate your view, certainly there is a demography of people who likes freedom to contract. Consumer protection legislations introduce a lot of red tape that prevents informed individuals from being able to get what they want. However not all consumers are on top of every dealing that they come across. I personally believe there is a role for consumer protection, and the extra friction costs are worth it.

          Regardless those laws are there, and until parliament changes it otherwise, Exetel probably should watch it a bit when they increase prices. I do not believe being a budget ISP = licence to rip off consumers with borderline conduct.

          For the record the neighbour found Exetel somehow by himself. Do they advertise in addition to referrals? To me if the ISP screws up then they are firstly liable, but if they go bankrupt do you think the referrer should be held liable? In a way they are receiving commissions, so maybe should be liable for negligent advice.

        • StewBalls on 23/06/2011 - 06:10

          Fair enough, thanks for being decent enough to reply Tim! :)

          FWIW, I heard that they had a limited ad campaign on TV some time ago, but I never saw it. Just out of interest, are they charging your neighbour more for an equivalent product than their competitors?

          It all depends on your perception of being ripped off…did they change the conditions within the contract period, were the changes unreasonable, did it make the product uncompetitive, etc?

          You might want to consider a couple of my experiences…with Optus - who charged a mate of mine $600 for going over quota (forgot to close google earth for a few days) on top of the $99 fusion plan fee for the month. Nothing he could do, T&Cs he agreed to…$699 one-month internet bill. :(

          …and Telstra - another acquaintance was using wireless BB in a new housing estate (conveniently on pair-gain - thanks stingy developer), went away for 2 weeks & left his cousin to mind the house & use the service, not having been advised of the ridiculous (~$300/gb) over the (generous 200mb) quota fees…he came back to a $3000 internet bill, I kid you not!

          That one got negotiated down significantly (~$400 IIRC) after a huge battle and intervention by the TIO…I actually talked to the Telstra tech who gave evidence on that one, nice honest guy; he reckoned those bills were not uncommon, and many people didn't have the resources to fight it out!

          Whilst we're at it, the 'node ain't a bunch of saints either…they've changed (reduced) their plans significantly over the last couple of years without notifying a colleague of mine who is a long time customer; he could have saved nearly a grand AND significantly increased his quota by switching to one of their newer plans, yet they chose to leave him on an older more expensive one! From where I stand, the behaviour of these big three is no better than Exetel…as I said, at least they're upfront about being A-holes! ;)

          FWIW, as I've stated…IME all ISPs & Telcos change their plans, T&Cs & fees to suit themselves for OOC customers, Exetel only differs in the frequency; and quite often they don't apply them to OOC customers anyway, only if it involves a significant change that will cost them money! Exetel are no angels, they're in business to make money; but I don't think Linton is frivolous enough with his money to go wasting it on unwinnable cases of deceptive or misleading trade! ;)

          You raise an interesting point about referrals from agents/lite agents though…if someone did a doorknock & sold your neighbour an unsuitable product whilst being paid for the referral then that opens up a whole other can of Fair Trading worms…hmm, hadn't thought of it that way, good point Tim! :)

  • lullaby007 on 21/06/2011 - 08:13
    +1

    I've been with them for 3.5 years and I'm seriously thinking of changing now. They 'forced' me to change the plan about 6 months ago otherwise I have to pay $10 extra each month. And they locked me for another 12 months with changing the plan(200GB per month no peak offpeak). This is not the worst. I would be happy if the speed is as good as it used to be. I'm getting a max of 300KB/s quite often during the day now. The speed is still good(1.4MB/s) at night after 1am and before 8am.

    There are many good plans out there. TPG, Mynetfone are all cheaper than what I have now. And I don't think their speed would be any worse than what I have now.

  • Mazley on 21/06/2011 - 08:24

    I was with them for around a year, but when they IP blocked a site I hosted (just a private message board), and they refused to allow me to view it even after multiple requests, I decided to change.

    Back when they first started up, I had ADSL with them, and they were great. They went out of their way to help out. Not sure if they had a ownership/management change, but I would not recommend anyone to Exetel now.

    • StewBalls on 21/06/2011 - 11:42

      Really gotta wonder what was on that "private message board" to make them go to the lengths of IP blocking it?

      Care to share? :)

      • Mazley on 21/06/2011 - 12:42
        +1

        Just a message board that me and my mates use - it's been approved for google ads, no other ISP has ever batted an eyelid at it. I even went to the lengths of making a user for them so they could check it out for themselves, but still no dice - may have been an issue with the host (just some generic US hosting company at the time), but like I said, no-one had any problems on any other ISPs, only Exetel.

        That was just my experience with them anyway :D

      • stewy on 21/06/2011 - 17:33
        +2

        lol at the end of the day its not an ISPs job to play judge and jury as to what websites you cant visit.

        Oh and Mazley it's still the same deranged nut job running the joint over at Exetel, nothing has changed….

        • StewBalls on 21/06/2011 - 18:11
          -1

          lol at the end of the day its not an ISPs job to play judge and jury as to what websites you cant visit

          I think the AFP & gaols full of kiddie-porn peddlers might beg to differ on that one!

          I'd also be surprised if ISP's (just speculating here, I don't know myself) didn't have some duty of care or other legislative obligation to block specific (reported) domains/IPs?

          Not saying Mazely & his buds were up to no good, but as he states it could be due to the host or any other factor…again, we don't have the whole story.

          it's still the same deranged nut job running the joint over at Exetel

          I can't help having some lulz at that though! True, Linton needs to learn to play nice with the other kids! ;)

        • stewy on 21/06/2011 - 19:46
          +1

          Look at iiNets case, at the end day the ISP isn't responsible for the users actions. If the ISP suspects there is an issue with the user they should be referring the matter to the AFP and not taking it into their own hands. Those that do block child pron,etc only go off the list as published by the ACMA, I highly doubt the OPs sight fitted this bill.

        • Mazley on 22/06/2011 - 08:58

          I guess the main issue for me was that Exetel didn't tell me why my site was blocked - I queried them about it being the host, or the content, or the fact it was a private board, and they just said it was blocked, end of story, and if I didn't like it, I should leave….so I did :D

          As I said above, before this incident, I thought Exetel provided a decent service for the money I was paying, and it seems that if you don't have to deal with their customer support, it's still ok, but if you have a problem, they just don't want to deal with it - it's a shame, because at the end of the day, good customer service is both a cheap and effective form of advertising

        • StewBalls on 22/06/2011 - 10:46
          -1

          I've gotta ask stewy, have you ever been an Exetel customer…or are you just going off what you've read at WP?

          @Mazely, that surprises me…you don't normally get the 'like it or lump it' spiel unless it looks like you're gonna cost them significant time or expenditure! Yeah, I've gotta admit, if they made that offer & I thought I was in the right I'd vote with my feet too! We all like to save a buck, but many of us don't deal well with ultimatums! ;)

        • stewy on 22/06/2011 - 20:08
          +1

          Yes I was an Exetel customer for nearly 3 years, they were my first ISP…. (then Telstra, TPG (at a different premises) and now iiNet(again a different premises and not of my choosing))

          TPG were good for cheap large amount of downloads, but still neither iiNet or TPG have matched the speed/latency of my browsing and gaming that I got with Bigpond, even though with Bigpond at my parents place (my own secondary connection to theirs) it was the slowest syncing line at due to distance from the exchange.

        • StewBalls on 23/06/2011 - 06:37

          It might be worth remembering though stewy, that we can thank competitors like Exetel, iiNet, Internode, TPG et.al. for current reasonably competitive Telstra pricing and subsequent network priority/speed/latency benefits…a couple of years back the quotas, fees & contracts were horrendous! Just a bit of perspective! :)

          Not to mention that if it wasn't for deregulation Telstra would own all our collective @$$e$! ;)

  • molla22 on 21/06/2011 - 18:19

    i forgot to mention too, that giving favourable reports and reviews for exetel is also a way to make sure your in the good books, and its sad people are made to feel they have to do that to safeguard their relationship with this isp…and to "stewball" we know you are all for exetel so stop responding to negatives trying to combat them, we do not have to justify ourselves and you do not have to keep trying to counteract every negative post..

    • StewBalls on 21/06/2011 - 18:54
      -1

      i forgot to mention too, that giving favourable reports and reviews for exetel is also a way to make sure your in the good books

      ROFLMFAO, what good books? We're just a number to any ISP as a customer! They wouldn't give a stuff what is said in here…grow up!

      and its sad people are made to feel they have to do that to safeguard their relationship with this isp

      What relationship, they offer a service, it's up to you whether you choose to accept it or not…again, time for a reality check, you guys are taking this way too personally!

      …and to "stewball" we know you are all for exetel

      No, I'm not for anyone but ME mate! :)

      The instant Exetel stop offering me the best value for money in my locale I'll drop them like a hot spud!!!

      we do not have to justify ourselves and you do not have to keep trying to counteract every negative post..

      Well, yeah actually; according to OzB rules you do! As stated ad nauseam, please post a better deal or a real rationale why this is deceptive or misinformative??? To be honest, I don't know what's happening with OzB…people have stopped voting on the deals & been allowed off on idiotic voting tangents…and the mods are allowing it???

      Yeah feel free to have your comment, but vote on the deal…but straight up, from where I stand your rants are every bit as bad as Linton's!

      • Mazley on 22/06/2011 - 09:03

        I think when considering a deals value, you have to take into account the product/service along with the price - I'd hate for someone to sign up because all they see are a bunch of positive votes, only to run into troubles like I'd experienced without some fair warning - and if you check my votes (not sure if that's possible lol), you'll see I very very rarely give out negative votes :D

        • StewBalls on 22/06/2011 - 10:15
          -1

          Definitely. However, on the flip-side it would be unfair for people to be warned off a product or service on the basis of undeserved negs. IMHO yours was a fairly minor issue that many users would have simply proxied around; but again, that comes back to tech proficiency. At least your comments are sensible, unlike certain other rants! :)

          Ultimately, nobody offers better VFM in regional Australia; Exetel are a legitimate business with enforced T&C's, albeit with an odd manner; they are upfront about their practices & are not crooks; and nobody here as yet has suggested a better option. If we are simply allowed to neg businesses with whom we've had bad experiences, I'd be hammering every HP/Compaq laptop deal; coz let me tell you, HPA are a piece of work when it comes to warranty!!! Tiger airlines also get a bit of airplay here, yet have you ever dealt with them…rhetorical question BTW, we all know they're notoriously capricious & difficult to deal with! If you ever saw an episode of that airport TV show you'd never consider flying with them, but they don't get neg voted here either! ;)

          Oddly enough, I don't neg vote very often either, but I recently had one forcibly removed by Ozpete on a COTD deal that bears striking similarity to these circumstances. I spotted some deceptive behaviour by COTD, but was drawn back to simple pricing parallels and despite valid argument and voter (including OP) agreement, I was accused of a "vendetta" against COTD and my vote revoked. To wit: http://www.ozbargain.com.au/node/45119

          The mods are being suspiciously quiet on this matter, despite it being drawn to their attention! Would any mods care to comment on the voting guidelines?

        • Mazley on 22/06/2011 - 11:16

          Yeah, I was still able to connect to my site using a global proxy service, but I'd rather just be able to have my site work without the hassles - plus, I'm not a fan of ultimatums :P

          In regards to neg votes, I guess it's more about the provider of the 'deal'. I mean, COTD as an example are pretty poor when it comes to delivery times, but the product they supply is usually a good deal, whereas the product that Exetel are providing is a service, and when it comes to services, customer opinion probably holds more weight.

          That's just how I see it anyway - might be completely wrong though :P

        • StewBalls on 22/06/2011 - 16:54

          COTD as an example are pretty poor when it comes to delivery times, but the product they supply is usually a good deal

          Not always the case dude, you need to check a lot more of the COTD postings…including the reason why they were banned from OzB for a time! They are not mere simpletons; they are often deceptive, misleading and overpriced…their genuine bargains are few and far-between! :)

        • Mazley on 23/06/2011 - 08:30

          Maybe the word usually was being a bit generous on my part - whenever I purchase something from them, it's always been a bargain though :P

  • molla22 on 21/06/2011 - 19:09

    whatever dude, fact is the some of can see the great prices are a just a front to get people in, for something that will cost you much more in one way or another in the long run. (ie its a deceptive bargain = not a bargain) You may not have had a bad experience but there are thousand who have and have not forgotten it, The ozbargainers who see this thread have a right to be warned and thank god they have. We are entitled to our opinion, and you are entitled to yours - where the line is crossed is when you question everything we say, bordering on trolling.

    • StewBalls on 21/06/2011 - 19:16

      See the 'reply' link, please learn to use it.

      The ozbargainers who see this thread have a right to be warned and thank god they have. We are entitled to our opinion, and you are entitled to yours - where the line is crossed is when you question everything we say, bordering on trolling.

      Please also read the OzB rules on neg voting. I've simply tried to bring some perspective & logic back into the debate about whether or not this is a deal, if that's trolling to you mate, so be it…but accusing me of same does not strengthen your argument - quite the opposite. ;)

      • goober on 21/07/2011 - 23:11

        StewBalls, you Lintons love child right? Or maybe Linton in disguise. It would be sad if your just a fanboi of justa pathetic organisation.

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