Sony WF-1000XM3 Truly Wireless N/C in-Ear Headphones $245.87 + 2000 Points, WH-1000XM3 $355.36 + 2000 Points @ Qantas Store

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Sony WF-1000XM3 Truly Wireless N/C in-Ear Headphones $245.87 + 2000 Points, WH-1000XM3 $355.36 + 2000 Points @ Qantas Store

cruiseronroad on 10/08/2019 - 14:07 qantasstore.com.au (18493 clicks)
Last edited 11/08/2019 - 12:14 by 3 other users

QANTASSTAFF

A pretty cracking deal on the new WF-1000XM3's ! Cheapest so far if you have the points laying around.

I already own a pair of these from JB and they are great !

Choice review here : https://www.choice.com.au/electronics-and-technology/home-en…

The ever popular WH-1000XM3 are on sale also but not the best deal around. https://www.qantasstore.com.au/p/sony-wh-1000xm3b-flagship-w…

Edit: 10% code added thanks to JASP.

Mod: Do not comment asking to purchase points, use the wanted section of the classifieds. Members who have points and are willing to assist other OzBargainers, please see that wanted section of the classifieds. Whilst we appreciate members offering to help in the comments, it is open to abuse and some members offering to help are actually attempting to resell for profit/a fee when contacted privately, we'll therefore remove all those comments as such.

Electrical & Electronics Bluetooth Earphones Earphones Headphones Sony

12 Aug 2019 9:16am

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Qantas

closed Comments

- ash2000 on 22/08/2019 - 14:21
  
  Have you received an email from Qantas saying it has been cancelled and has been refunded.?
  - zzzman on 22/08/2019 - 15:23
    
    +1
    
    Got the standard invalid code email that everyone else got.
    - ash2000 on 22/08/2019 - 15:35
      
      I didn't even get that!
go2home on 22/08/2019 - 12:12

Received it today. Didn't use the code. Charging it and test later.
- go2home on 22/08/2019 - 16:36
  
  +3
  
  Comparing with the WH-1000XM3, WF-1000XM3 is not so good on noise cancellation and sound quality. Let's say about 60% result. Also experienced twice sound drop off during playing music since 2pm, but reconnected quickly. I'm using Samsung Note 9.
  - gviddy on 22/08/2019 - 18:06
    
    +4
    
    Yeah I was going to ask how are you finding them and I 100% agree. I was using them in the office today and the noise cancelling was pretty average at best(And I played with all the settings). Nowhere near as good as my 3 year old Sony over the ear cancelling ones, and that's way old tech.
    
    Walking home was even worse news. The wind noise was unbelievable. Could barely hear anything, and that's not even mentioning the constant blue tooth drop outs.
    
    I am a tall guy, 196cm, and I am guessing my phone in my pocket is just too far from my ears to keep a constant bluetooth connection. Sitting at my desk with my phone on the desk was fine though.
    
    Not impressed at all. For those of you who had your orders cancelled, they probably did you a favour.
    - djlee on 22/08/2019 - 18:29
      
      Thanks for the feedback. I wonder what all the rave reviews on YouTube are about.
    - cwongtech on 23/08/2019 - 12:46
      
      I am a tall guy, 196cm, and I am guessing my phone in my pocket is just too far from my ears to keep a constant bluetooth connection. Sitting at my desk with my phone on the desk was fine though.
      
      Weird.
      I've had nothing but great experiences, I'm 180~cm
      Stepped away from my phone for around 5m and still no disruption.
      
      I did encounter strong interference around a microwave though
  - go2home on 23/08/2019 - 22:15
    
    Another issue. WF-1000XM3 has issue with Windows 10. I tried to pair with my laptop, but only showing as "headset", and no sound comes out. Searched around and it seems Sony is working on it.
    
    https://ap.community.sony.com/s/question/0D54O000060eh62SAA/…
EarthMan on 22/08/2019 - 19:50

+1

Anyone else didn't get refunded back into credit card.
- phidj003 on 22/08/2019 - 20:40
  
  +1
  
  Yep, still waiting for the refund of the money - points have been refunded. Now to see if the next order (without the voucher) goes through..
  - phidj003 on 23/08/2019 - 08:47
    
    Money for the original order (with voucher code) has now also been refunded.
- snvl on 23/08/2019 - 09:56
  
  +1
  
  still waiting
- BeNice on 23/08/2019 - 15:01
  
  +1
  
  my ordered cancelled on 20/08
  point has been refund bot not the money
  
  i purchased thw camera as well, however the money has been refund on the camera
  - proudwanderer on 23/08/2019 - 15:54
    
    May have to do a chargeback through your credit card company if you don’t see any refund.
    
    In all, they have held/is holding your money for nearly a month now - and still fail to return it!
edman on 23/08/2019 - 16:40

+8

my sister ordered through this deal using code and was cancelled. Funnily enough, she is Qantas staff…
- proudwanderer on 23/08/2019 - 16:46
  
  +1
  
  I bet they just bulk cancel everyone who used the code ….. without checking if the order is to a staff or not
  
  Again - further highlighting it is a stock issue but conveniently using “invalid code” as an excuse
- cruiseronroad on 23/08/2019 - 17:13
  
  +3
  
  Please share the code here when she gets it ;)
- ce5himm on 23/08/2019 - 22:06
  
  code is just an excuse.
proudwanderer on 24/08/2019 - 11:06

Has anyone tried to call the Qantas Store recently on 1300 662 859 - they never seem to answer and the music just goes on forever…

Trying to call as still no refund into the credit card. Might have to end up going via the chargeback route if still no refund next week!
- IsTops on 24/08/2019 - 19:13
  
  might have to put in a complaint
- chew_chew on 24/08/2019 - 19:19
  
  same boat here. got 2000 points back but still no refund on the credit card
- ce5himm on 25/08/2019 - 06:35
  
  Same, check on monday
- ash2000 on 25/08/2019 - 07:20
  
  +1
  
  Ditto. No refund.
  
  We might have to start complaining on social media…. www.facebook.com/Qantas
  
  This whole debacle has been handled extremely unprofessionally. Two weeks now, no product, no refund? WTF?
- EarthMan on 25/08/2019 - 11:26
  
  I still didnt get refunded the money. Called their 1300 number. Waited 22 min then hung up. Just useless and unprofessional.
  - proudwanderer on 25/08/2019 - 12:04
    
    +1
    
    I waited over 30min on a Friday afternoon then another 30+ min on a Saturday morning - all you get is music in the background.
    
    I'm pretty confident to say that even if I had waited 60min there won't be anyone picking up the phone - just terrible.
    
    Anyway, I've gone ahead and requested a transaction dispute/chargeback with my credit card company. Suggest others to do the same.
    
    If the refund turns up soon - then fine, the dispute will just be withdrawn.
    
    If not, then let your credit card company chase them.
    - EarthMan on 26/08/2019 - 06:37
      
      I wrote my second enquiry on their contact us form I know will not be read. I will dispute the CC transaction with my bank. I'm sure eventually they will pay, but they need to hear from upset customers otherwise they will not change their processes.
      - MrBillions on 26/08/2019 - 06:48
        
        +1
        
        @EarthMan: They'll get hit with a charge back fee
        
        proudwanderer on 26/08/2019 - 07:35
        
        @MrBillions:
        
        They'll get hit with a charge back fee
        
        Which is exactly what we want - so they learn their lesson.
        
        Considering that some have received refunds and some haven’t - I am beginning to think that they just don’t have enough funds to process all refunds at this stage.
        
        Perhaps they have spent the money and so have not enough money to refund - they are happy to just keep people waiting, don’t answer the phone, don’t reply to emails - that is just unacceptable!
        
        Poppin on 26/08/2019 - 09:08
        
        @proudwanderer: Just be aware that if they show the chargeback is not legitimate the bank can pass the fee back to you
        
        proudwanderer on 26/08/2019 - 11:49
        
        @Poppin: Can’t see how it isn’t legitimate.
        
        In fact I didn’t ask for a chargeback. I just called the bank to enquire about the transaction and to find out whether they can see if a refund has been processed yet. I then explained the difficulty I’ve been having trying to contact the merchant to chase it up.
        
        It was the bank that suggested I should lodge a dispute for the transactions and asked me to send them the cancellation email from Qantas as supporting documentation.
MrBillions on 25/08/2019 - 09:13

+1

yes they are not coming….at least some 1000 extra points back would have been a good gesture
lufee on 26/08/2019 - 06:42

Anyone received refund yet who used CC?
- proudwanderer on 26/08/2019 - 07:35
  
  Some have, some haven’t
  - proudwanderer on 26/08/2019 - 11:52
    
    Also, someone mentioned that they bought these earphones as well as a Sony camera. Both orders were cancelled due to using the promotion code. The refund for the camera was received almost immediately but refund for the earphones wasn’t received.
    
    It all seems a bit too odd that they can cancel the 2 orders at the exact same time but only refunded one of them and not the other.
- EarthMan on 28/08/2019 - 05:57
  
  Nope no refund yet. No response to my support tickets.
Morven on 26/08/2019 - 12:21

+1

Despite not yet receiving a CC refund for the order they cancelled, I've just received an email from Qantas Store entitled "[My name], did something catch your eye?" suggesting that I might be interested in buying Sony WF-1000XM3! (clicks through to the "delivery starting 31 December" store page).

Shameful.
- proudwanderer on 26/08/2019 - 12:44
  
  I suppose those are just automated, system initiated emails - based on your view history - similar to what ebay or amazon does.
  
  Doubt those algorithms look at your order history/cancellations/correspondence etc.
  
  My theory of what is happening is - there was a mass cancellation of orders, which then would have gone to the accounting department to approve the refunds - however they don’t have enough funds to process all the refunds ….. which explains why some people received refunds and some haven’t.
  
  Some people with multiple orders even received refunds on some of their orders and still waiting for refund on some - despite all orders being cancelled at the exact same time!
  - Morven on 26/08/2019 - 12:56
    
    Yes I'm sure the email was automated, but in online news where I work we wouldn't let a Qantas ad appear on a plane crash story, or a banana pancake recipe appear as a related link on a Queensland cyclone update. When you're up against a backlog of refunds for an item that's out of stock until December 31, you exclude that item from the automated mailout.
bigmac38 on 26/08/2019 - 14:20

Qantas points refunded but not refund to my credit card yet. Left them a message last week but no response…
lazybanana123 on 26/08/2019 - 15:30

Haven't received any refund on CC or points and didn't even get a cancellation email. Status still says "In process"…. estimated delivery date was 20th Aug
OZcheepsk8 on 26/08/2019 - 19:38

+2

I think we should post on Facebook to escalate the matter as a posted suggested above. It seems unreasonable so many people have not yet been refunded.
SmartCover on 26/08/2019 - 19:40

+3

ended up putting a Twitter post, them not processing the CC refund is horrible.

https://twitter.com/IEr1c/status/1165918298858344448?s=20
- proudwanderer on 27/08/2019 - 17:53
  
  Hey. Good on you for posting on Twitter - but you should probably blot out your name and your order numbers too.
  
  Any sign of a refund yet?
  - WhatILike on 27/08/2019 - 20:01
    
    Just get my money refunded today.
proudwanderer on 26/08/2019 - 19:59

+1

Seriously - contact your bank and dispute the charges - I can’t see how this can be considered not legitimate.

Or maybe just ask your bank for advice on how to proceed like I’ve done and explain the situation.

It will be much better getting the bank to chase the refund rather than continually calling the number which is never attended or sending emails that get completely ignored.

It’s just unacceptable!
Ebayee on 26/08/2019 - 21:34

+1

WTF ! Qantas cancelled my order without any consent .
Bad service !!!
tonynkh on 27/08/2019 - 08:03

I got my points back but not the money from the credit card. It has been 5 working days :(
zzzman on 27/08/2019 - 11:46

+1

I got this generic response from Qantas after i wrote a lengthy email complaining about the cancellation.

Dear Mr XXX,

Good Day!

Thanks for contacting the Rewards Store.

Order was cancelled because the promo code will only be valid to use for Qantas Staff. We apologize for what happened.

Money and points used will be refunded back to your account, usually will take 3-5 business days.

If you have any further queries, please call us on 1300 662 859 between 8am and 7pm (AEST), Monday to Saturday.

Kind regards,

Shai
Rewards Store Team

Australia 1300 662 859
New Zealand 0800 886 033
Other Countries +61 2 8222 2562 (call charges apply)
- wangasm on 27/08/2019 - 20:42
  
  My order hasn't been cancelled yet (used the coupon) and got a slightly different response from the same person. Not sure what they are "investigating" or waiting for.
  
  Dear Mr XXX,
  
  Good Day!
  
  Thanks for contacting the Rewards Store.
  
  At the moment, we can’t warrant any sale of this product. There is currently an investigation on this issue, and you will get an email confirmation if the order will push thru or will be cancelled
  
  If you have any further queries, please call us on 1300 662 859 between 8am and 7pm (AEST), Monday to Saturday.
  
  Kind regards,
  
  Shai
  Rewards Store Team
lbtx on 27/08/2019 - 18:49

Has anyone actually received their headphones yet? I got an email saying delivery was delayed until 28th August, but when I log into the site it says 11th September.
I ordered on 10th August and I didn't use the promo code.
I'm tempted to cancel the order.
- farnkie on 27/08/2019 - 20:06
  
  Not yet. I ordered on the 10th August as well, and it says 9th September on the website.
- dextr3k on 30/08/2019 - 02:15
  
  Yes I received them last week.
connersau on 28/08/2019 - 05:15

Finally got my refund back.. after two ignored enquiries
- ce5himm on 28/08/2019 - 07:18
  
  Never thought Qantas would be this difficult to deal with. I do not mind they cancel my order,however it took them 10 days to cancel and another 10 days to refund is not acceptable. They won't get any of my future overseas flights, and am moving out whole family's reward program.
  - proudwanderer on 28/08/2019 - 07:31
    
    Same. Looks like they are processing refunds now.
  - ce5himm on 29/08/2019 - 07:35
    
    Refund received, but this whole process is unpleasant.
- jofa on 28/08/2019 - 13:37
  
  +1
  
  Just spoke with the Qantas store, they said the money would be back in my CC account within 7-10 business days (from today). Purchased on the 10th, cancelled on the 20th, it will have been almost a month start to end for this drama. Absolute joke Qantas…
  - proudwanderer on 28/08/2019 - 14:59
    
    I still stand by my theory.
    
    When Qantas did their bulk cancel on the 20th a bunch of people got refunds but many more didn’t - there was a guy that got a refund for one of his orders but not the other even though they were cancelled at the same time.
    
    My theory is that they ran out of funds and/or the accounts department couldn’t approve the mass refunds all in one go.
    
    And so - they just sit on your money and make you wait and never pick up the phone or answer emails.
    
    No doubt they would have anticipated a lot of angry customers chasing after their refunds.
- richrichie on 29/08/2019 - 07:51
  
  +1
  
  Got my refund back today. Not a pleasant experience.
  - lufee on 29/08/2019 - 08:03
    
    No refund yet, did you guys contact them? or just waited?
    - tonynkh on 29/08/2019 - 08:11
      
      I have received the refund to my credit card today. 9 days after the order cancellation email.
      
      I checked with my credit card issuer on the 27th that they did not receive the refund. Then I sent an online enquiry to qantas on the same day. Haven't heard back from them.
      
      Feel like getting the refund have something to do with the enquiry I sent.
      
      Don't think will ever buy anything from the qantas store.
    - richrichie on 29/08/2019 - 09:17
      
      I contacted them through the form/link they sent out with the cancellation email. Followed up through twitter and another query though general qantas frequent flyer form. Received no responses until yesterday when they updated my ticket saying it will be refunded within 10 business days.
      Refund shows up this morning.
    - snvl on 29/08/2019 - 15:42
      
      No refund yet, did you guys contact them? or just waited?
      
      Never called them, got refund yesterday.
- zzzman on 29/08/2019 - 10:31
  
  My partner got the refund yesterday, after lodging a dispute with NAB credit card.
  
  I think it’s no coincidence that the refund came through after the dispute.
OZcheepsk8 on 28/08/2019 - 19:06

After dealing with their complaints resolution service, I learned that Qantas must have the most abysmal customer service. Feels like the team is based in Manila shared services who DGAF.
MMAD on 29/08/2019 - 12:37

I never received an email about my order being cancelled only it was going to be delayed delivery by 26th. After it not arriving, It was only because i noticed my points had been reimbursed that i decided to find out what was going on. relaised vvia you guys that they were cancelling them so i wanted to see when the money will be returned. Finally saw it refunded this morning. But still no email telling me it was cancelled… nothing…zip..nada… no response to my email tickets… zilch

Absolute debacle… this was the first time i'd bothered but i'm definitely going to think twice about purchasing anything through the QANTAS store ever again.
Worst customer service I've ever come across
- ce5himm on 29/08/2019 - 16:50
  
  not only stoping purchasing from them, my wws points switched back to $10 off, and my CC reward program switched to bank's inhouse rewards. also no more qantas flights for my family.
EarthMan on 30/08/2019 - 08:13

Finally got my money. Qantas no more.wish we can remove our likes to this deal. 500+ positives for a failed dea!!.
- snvl on 30/08/2019 - 09:20
  
  +1
  
  https://www.ozbargain.com.au/node/49367
ProjectEldor on 30/08/2019 - 09:54

I have finally got my refund to my visa debit card. Didn't contact them.
bigmac38 on 30/08/2019 - 10:44

Got my refund today too.
lufee on 30/08/2019 - 10:50

Finally got my refund
Wokstar on 03/09/2019 - 10:07

Received a "Qantas Shopping would like to check in" email this morning from the Qantas Store. If you've received the email, give them a piece of your mind over this debarcle…
mrshorty on 03/09/2019 - 11:04

Got the survey too and gave my thoughts about the debacle - cancelling orders for a 10% off code shouldn't take Qantas 9 days + more days to refund paid amounts back into my account
lazybanana123 on 03/09/2019 - 15:42

Finally got an email back after complaining about the lack of updates on my order (no cancellations or refunds), Interesting that the item is available in November but will be dispatched end of Dec according to their site?

Dear Miss XXX,

Good day.

Thanks for contacting the Rewards Store.

We wanted to let you know that the earphones currently has stocking issue. The item will be available in November 2019.

Please let us know whether you want to keep order or cancel it.

Thanks.

Kind regards,

Cha
Rewards Store Team
silentiger86 on 04/09/2019 - 12:46

I still have not received my refund. Order canceled (without any email notification) on 20/8/2019. Messaged Qantas and told it will be 7-10 business days. It is now day 11 but still no money back. What do I do?
- proudwanderer on 04/09/2019 - 17:41
  
  Don’t wait - just go to your credit card provider and dispute the transaction. Let your credit card provider chase after them.
  
  You’ll find that they will be quick to refund you not long after the dispute is lodged
gmk2 on 04/09/2019 - 13:56

Ordered 12 August, delivery was set for 21 August. No email, no delivery. Order still says in process, delivery 21 August which is two weeks ago today.

For context, ordered unrelated product from China 13th August, received 17th August.

How not to provide customer service, a Qantas story.
- wangasm on 09/09/2019 - 01:11
  
  I'm in the same boat. They finally responded to my query saying delivery is now delayed to November…
tagin on 06/09/2019 - 10:46

still haven't received my refund. lucky i checked.
They said next week.
B-Moose on 07/09/2019 - 08:23

Still haven't received my refund. They are making a mint on interest from these orders. Disgusting.
too_much_boost on 10/09/2019 - 11:57

My order didn't get cancelled but i didn't use the code. Delivery date was meant to be 9th Sep but i've heard nothing from QANTAS. Has anyone received theirs yet?
- impulse555 on 10/09/2019 - 12:20
  
  i have the same delivery date, havent received mine yet. Didn't order with code.
  - impulse555 on 11/09/2019 - 17:19
    
    I asked them, they emailed and said stock wont be avaliable until November 2019….
- ksun1985 on 13/09/2019 - 11:56
  
  I'm on the same boat. No code. Estimated 10th Sept. No product. No update.
  - knowskillz on 16/09/2019 - 15:20
    
    Same here, no code, estimated 10th of Sept no Product/No Update.
    
    Tried contacting them again last Thursday and no response yet.
catbin on 18/09/2019 - 11:40

Ordered 10/08, webpage estimate 10/09, actual dispatch date 18/09.
too_much_boost on 18/09/2019 - 15:17

Got my shipping notice today. Woohoo!
Bargainbag on 18/09/2019 - 21:25

Got my money refunded :-( I used the code :-( Sad day.
impulse555 on 22/09/2019 - 12:12

Received mine earlier this week. Ordered the first day of deal without code.

This was posted 4 years 8 months 10 days ago, and might be an out-dated deal.

Sony WF-1000XM3 Truly Wireless N/C in-Ear Headphones $245.87 + 2000 Points, WH-1000XM3 $355.36 + 2000 Points @ Qantas Store

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