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$50 for Those Affected by Outage (up to 150,000 Customers) with Transaction Details: “Sorry from CBA” @ Commonwealth Bank


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Commonwealth Bank has given $50 each to customers whose payments were delayed by a massive outage last week.

Internet banking failed for 12 hours overnight on Thursday, leaving customers unable to receive wages or make any payments.

On Tuesday night Commonwealth paid out 150,000 customers who were directly affected at a total cost of $7.5million.

Update additional info from News.com.au

Commonwealth Bank said it had already made payments into the necessary accounts and won’t be contacting customers asking for details to process payments.
“If a customer is approached for their account details they should not provide this and the customer should let us know by phoning our call centre or visiting us in branch,” the spokesperson said.
“We apologise to everyone who has been affected by the delay in payments and we are very sorry for the inconvenience it has caused.”

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  • +1 vote

    Gave them a call and told them I wasn't able to pay bills or transfer money ect during the outage and they credited my account with $50


      I tried that, got told unless I have invoices proving that I suffered a financial loss, nothing can be done

      I had initially told them I tried to pay rent but couldnt so had to go into the landlords bank to deposit

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