Was just checking my services in the Telstra app and there is a banner advertising 50000 plus points for signing up to direct debit, that’s a bit more than what it costs for a redemption on a pair of Samsung Galaxy Buds so seems generous, previous deal as 4K of points.
Terms & Conditions - Thanks Hargain Bunter
Finally had someone from Plus team contact me today to give me the bad news about how I am not eligible for being a cancel/reapply DDer (after multiple live chats with operators who all assured my points were confirmed on the system and to wait just a bit longer)
So what are our options if we wanted to continue railing against such deceptive practice of changing T&C's post-fact?
I've read some people have had success with the TIO? Anyone care to share the steps they took to get a favourable outcome?
have you tried making a complaint? I was on the same boat and got a favourable outcome after complaining. I don't think TIO will do anything but the thread is 10 page long so not sure if anyone had success via that medium!
Same outcome for me. Will follow up with a Telstra complaint first and then eventually contact TIO if no success. They assisted me in another case against a different Telco in the last which worked in my favour. Big company is just trying to pull one over on you and is hoping people give up.
Watch out guys, Telstra overcharge my account two month after I got the points.
And it's going to direct debit
Covid 19 not answering calls
@minniethemoocher: Update: I raised a complaint and got the points within 48 hours.