Was just checking my services in the Telstra app and there is a banner advertising 50000 plus points for signing up to direct debit, that’s a bit more than what it costs for a redemption on a pair of Samsung Galaxy Buds so seems generous, previous deal as 4K of points.
Terms & Conditions - Thanks Hargain Bunter
Appeared on my app today after I cancelled last week
My offer popped up this morning, after cancelling dd 3 days ago. It could be that a new bill came out yesterday and that triggered something in the dd system.
Yep. Same. Offer popped up this morning, jumped on it. Heeeeere we gooooo.
I was also going to use my Kogan sim to port out and get the JB deal again. Kinda glad I was too busy to get that done. Hopefully some kind of berserk JB deal for boxing day signups or something in the pipeline.
Also noticed they accept AMEX in DD now. !!
Has for quite a while (? At least a year?)
So I received my Direct Debit bonus points today… HOWEVER, only +4,000 points credited!!!
So much for the 50,000 points offered!!! Typical Telstra…
were you a new signup for DD or did you cancel and re-do?
New sign up, I did receive the banner in my Telstra App
Just a follow up; I spoke with Telstra live chat who told me that the balance of the 50,000 points will be credited within 7 business days from sign up - so apparently 46,000 points should be credited this week…
She could not answer why did they bother giving me 4,000 points and not just wait and add the full 50,000…? Naturally, she could not answer this question which makes me very skeptical i'll see the full 50,000 points….
Thanks for giving us a follow up, hope you get them!
Same thing has happened to me!
Do you get the 46,000 points?
Not yet… I actually got onto live chat today. Apparently the guy I spoke to “needed to release it”… whatever than means.. apparently they will show up within 24-48 hrs….
I’m not holding my breath
@yoshi678: no, not surprised tbh.
I actually followed up on Friday and I was told that they would land within 24 hrs… Still nothing.
Has anyone actually received the 50k points?
Just got told points will be applied 7 days after direct debit actually is used as payment. I've already paid this month's bill before this offer came out so I'm waiting until next month before I see points
Did they sneakily edit the CrowdSupport post which previously didn't mention that you aren't eligible if you cancel and sign up again to DD, because that's what it says now:
https://crowdsupport.telstra.com.au/t5/News-Feed/Why-You-Sho…
looks like it.
yep have a chat saved saying I get it see what happens
finally updated banner came to mine :)
still no bonus point banner come up no matter I use IOS or Samsung. I have un-installed & re-installed Telstra 24x7 app few times since promotion starts. no luck for me. I am hesitating whether I should just jump to set up DD & see how it goes as I never setup DD before. my next payment is due on 19 Dec.
Who else is planning to cancel DD if they don't get the 50k points?
It would be funny if this promotion resulted in Telstra having less DD customers instead of more :)
I cancelled my DD last week, the bonus offer popped up this week. So I signed up.
Can confirm happened to me.
same,took around a few days to roll over
Ditto, it also said the points won't be credited until i pay my first bill with the DD. I have a full month to wait.
Did the same, got the banner, signed back up. Gonna be interesting now with the new T&C's on the CrowdSupport website directly going against a banner that's popping up on our accounts. The online chat staff gonna have some fun in the next month/6 weeks as everyone's first DD comes out and the following weeks
I've done the cancel and recreate - as the offer appears on my mobile app, but see the T&C have changed… so will wait a few days to see if I get the points, if not, I'll cancel my DD and wait for a new promotion.
Also cancelled my DD last Friday and today I have the banner for 50000 bonus points.
T&Cs state:
“Accounts with a pre-existing Direct Debit arrangement as at the start of the promotion are not eligible for this offer – i.e. customers will not become eligible for the promotion merely by removing Direct Debit and re-registering during the promotion period.”
That wasn’t the T&C yesterday
i cancelled a few days ago as well where abouts are you guys seeing the banner
I kept refreshing the Android app to get mine
I signed up a few days ago when the Crowd Support info indicated it wasn’t targeted. Now Live Chat has indicated my account isn’t eligible despite never having had DD in the past. I note they have updated their T&C yet again 😒. Way to piss your customers off. Needless to say I cancelled immediately.
They changed the T&C again:
If you choose to cancel your direct debit arrangement within 3 Months,
So 3 months instead of 6
They also added that cancelling DD and signing up again is ineligible in bold
Great! So I signed up for DD based on their dodgy info, then cancelled when they updated it. So now I’ll never be eligible???
Accounts with a pre-existing Direct Debit arrangement as at the start of the promotion are not eligible for this offer – i.e. customers will not become eligible for the promotion merely by removing Direct Debit and re-registering during the promotion period.
Seems like it for this current promo which was extended. Telstra doing bait and switch with their T&C's. You'll be eligible again if they run this promo again.
I deleted the existing direct debit - later went to online chat and after a while was told I was eligible for the 50000 - have the transcript so see what happens. Asked me if there was anything else - said I'd appreciate more discount so he took another $10 of my mobile - all in all a good result
Is this offer for Bigpond internet too?
Probably too late now, U could have added a new DD. Not like U just cancelled to get the promo you so happen to be paying with another account
Needless to say I have cancelled DD now in case this offer comes up again in another 3 months.
Are they allowed to change the terms and conditions?
ACCC?
This is Telstra we're talking about… They make the rules as they go
What a complete PR disaster (as usual)
The better strategy would have been to just award 50,000 points for all Telstra Plus members who have direct debit activated by the end of the promotional date regardless if it had been previously activated.
If this was done, imagine the good positive PR that Telstra could have gained and their main objective is to get people to remain on Direct Debit.
Existing customers aren't even asking for more points or special bonuses and considering that Telstra Plus was a new rewards system it should apply retrospective to existing customers who have already Direct Debit.
Was it just me, or were the T&C's 13/12/19 and now 31/01/20?
fwiw i had an active direct debit for my bigpond internet at the time this promo was released. i immediately cancelled the direct debit and paid my bill a couple of days ago via paypal. the telstra 247 app on my iphone was consistently showing the xbox banner. i don't know if it is a coincidence or not, but my bill was due today and this morning the banner changed to the 50,000 points banner. i took a screenshot of the app/banner and signed up to direct debit in the app. will wait and see what happens when i pay my next bill.
Still showing XB Banner for me :(
Is anyone else finding that points aren’t getting added for anything? I’ve paid 2 bills and neither have had their points added yet. Reported it to Telstra and still nothing. Been more than the “7 Business Days”
Anyone manage to screenshot T&C's before they kept changing them?
It's BS.
I think I did will try and find them, I spoke to them and they said I was going to get the 50,000 points got a ref number and was even confirmed by a higher ranking employee as well.
Had DD already set up, cancelled and set up DD again after seeing the banner.
I noticed this little part last night
The points will be bestowed to your Telstra Plus membership when;
You've successfully registered for direct debit for your eligible account, AND
Your next bill is issued after direct debit is registered (this is determined by your bill cycle/bill period)
Does this mean we not only have to wait for the first direct debit to come out but to also wait for the next bill after that to be issued whilst direct debit is still enabled on your account?
So two billing cycles to complete??
Or perhaps I am misreading that. As they've made so many changes to the T&C's since this offer was released due to their marketing department being terribly inept.
this is the reason i never have had DD on before. they can never get their stuff together and make it incredibly hard when things go wrong. saying that their nbn and mobile is fast and i still have a ex staff discount.
Just to report I cancelled my DD and re-set it up today and it still worked with the 50k points! Thanks OP!
are you saying that you have received the 50K points?
Never got the banner in my app on iPhone or iPad despite never setting up DD, so thought screw it I will just sign up as today was last day of promo then harass live chat if I didn’t get points as I have a screenshot of old t&c. Now I see they have sneakily extended the offer to 31/01. Shouldn’t of signed up and hoped I got the offer before offer ends.
I filed a complaint and was offered the following 'resolution'; 'Acknowledging that your recent experience with Telstra has been less than satisfactory and we regret the time and effort exerted whilst you have pursued an outcome to your complaint. Telstra recognises this is important to you and we hope this communication conveys the importance for Telstra to get this right for our customers when possible'.
How's that a resolution?
its their resolution
Finally removed Direct Debit waited a few days and got the banner today. Added DD back now.
Terms and conditions explicitly state those who had DD set up before aren't eligible. I did the same thing, got the banner today, but probably won't receive anything
Yes however someone else had found some T's and C's stating different somewhere in these comments.
Let's wait and see
I've never had or used DD and no matter what I just get the xbox banner, WHAT GIVES TELSTRA?! 😭😭
Would it be any use to whinge on the phone to them?
Showed up for me when my bill was due
Same here but I only pay $10/month
I removed mine, got the banner, added it back and the DD was drawn today.
No sign of any points yet. Will keep an eye on it.
This is the first time I cannot wait to pay my bill…. hurry up so I can get my points and cancel!
i believe you have to be on direct debit for at least 3 months though otherwise they may reverse the points. so if you get your points hurry up and use it !
Yep gonna use it and cancel :)
Just spoke to a rep this afternoon. I received a bill a while ago, bill was due 2 days ago, I setup DD a couple of days before that, but only for $100, not for enough to cover the whole bill.
I mentioned all this to the rep and asked when I can expect my points. At first he said I needed to pay the full amount of the bill with DD and the points would be credited within 7 business days. Then, when I said the T&C made no mention of the bill needing to be paid in full, he said "Yes that is correct. Any amount paid via direct debit will be honored." He then confirmed they had received my payment and my points are "on the way".
I was expecting to have to argue about changing T&C but it wasn't necessary. I tried to get the points credited immediately, but that was "beyond our control".
If the points come through, I'll just reduce the DD amount to even less and keep paying the bill when I feel like it, like I do now, to avoid the 3/6 month requirement issue.
Hmmm, I have 2x starter kits to roll my wife and I mobile over to Belong. However I’ve registered for this to take what I can before leaving Telstra. Has anyone used the ‘make a payment’ button to pay the bill even with direct debit active and still received the 50,000?
My direct debit is due 30th Dec and to get the Belong $50 bonus ends 31st … :-/
Note if you pay your bill via another method other than direct debit prior to your direct debit payment date, you will forfeit the Telstra Plus bonus points and they will not be bestowed.
It won't work according to the terms and conditions.
Can anyone please advise what’s the best value product to redeem the 50k points? Thanks.
I think the galaxy buds are the best thing to buy
Terms and Conditions
Eligibility of offer ('Eligibility Criteria'):
Must be invited by Telstra in order to participate in the offer
Must have an active Telstra Plus membership (Telstra Plus Terms & Conditions apply)
Must have an eligible account: A Post-Paid billing arrangement that is not currently registered for Direct Debit, if you have more than one eligible billing arrangement, the offer will apply to each account where the ‘redemption conditions’ are met.
Accounts with a pre-existing Direct Debit arrangement as at the start of the promotion are not eligible for this offer – i.e. customers will not become eligible for the promotion merely by removing Direct Debit and re-registering during the promotion period.
To Redeem the offer ('Redemption Conditions'):
Meet the requirements of the offer (as described under 'Eligibility Criteria')
Register your eligible account for Direct Debit according to the Direct Debit Terms & Conditions
You can register for Direct Debit via any method that Telstra offers, including the Telstra 24x7 app, My Account and Telstra.com
Have a successful Direct Debit payment made on your next bill after the Direct Debit is set-up
The points will be bestowed to your Telstra Plus membership when;
You've successfully registered for direct debit for your eligible account, AND
Your next bill is issued after direct debit is registered (this is determined by your bill cycle/bill period), AND
Your first Direct Debit payment has been made in-full (you can see the direct debit payment date on the top section your bill)
Note if you pay your bill via another method other than direct debit prior to your direct debit payment date, you will forfeit the Telstra Plus bonus points and they will not be bestowed.
THEN We will bestow the Telstra Plus points to your membership within 14 business days of this first payment, which will reflect in your Telstra Plus Membership points balance.
If you choose to cancel your direct debit arrangement within 3 Months, we may reserve the right to reverse these bonus points in accordance with the Telstra Plus Telstra Plus Terms & Conditions
Did anyone get their points?
Nope. not yet… still waiting
I just finished with live chat, the consultant I spoke to said that "he could see the points" in my account and he needed to 'release it'… Apparently they should appear within 24-48 hrs…. Let's see
Fyi, I signed up for DD on 4th Dec - and had a DD come out on the 12th
Mine came on the 29th. hmmm
Called them about unrelated issue (a previous Telstra Plus order), and after being put on hold for more than half an hour only to be told to ask on Online Chat (where I then got told to go to a physical store), I've finally given up on these guys. Every time I call I get told 3 different things from 3 different people. So tempted to move to another provider but after years and years of being a loyal customer wonder if I should stick around a few more weeks to see if they honour this 50k points deal…
After receiving the xbox banner constantly with no sign of the 50k bonus for DD, today I got a notification directly from the telstra 24/7 app offering the deal, and when I opened it it took me straight to the direct debit set up page.
Screenshotted the notification offer and the sign up page T&C.
There was still no sign of the offer anywhere in the app for me though.
Do you mind me asking what kind of plan/spend you’re on?
The popular Jb HiFi $65 plan.
I thought I'd be missing out as I always pay the bill as soon as they send it which is usually a couple of weeks before it's even due, but looks like they finally found me.
Was tergetted, set up DD, billed on 5 Dec, still no points.
T&C's say credited within 14 days if I recall correctly so hopefully you should get them by the end of the week or early next week
That being said this is telstra so who knows
Maybe contact live chat to find out
Be sure to post back if they come through :)
So the banner popped up for me, (3 days after cancelling direct debit) I have two chats with 2 different customer reps both stating I would receive 50,000 points 7 days after the direct debit.
Not getting anywhere with the fact I was told otherwise, have the chats as proof, or the fact the banner popped up…not surprising though!
I have a feeling there will be a lot of unhappy Telstra customers out there ;)
I set up on 05/12, this is first time.
And my bill paid on 09/12, I just got 4000 points on 09/12.
When can I get the left 56000 points?
I'm still seeing the points banner despite already signing up and my first DD come out on 10Dec. Hmmmm
Same here, the banner is still there. I used online chat yesterday, lady said within 1-2 billing cycles points will hit my account…..
I followed up with Live chat yesterday and was told that I will receive the bonus points within 24-48 hrs…
I just received a random email this morning from Telstra Plus that says "We're currently reviewing your inquiry relating to points adjustment. We will be in touch shortly. Thanks from the Telstra Plus Team".
Was it the first time you set up the direct debit or did you cancel and readd it?
First time.. Set it up 4/12 and had first DD come out 12/12..
How many have received their 50k?
Has anyone got the screen shot they can share?
Cheers guys