This was posted 4 years 27 days ago, and might be an out-dated deal.

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Amino Z Hand Sanitiser 1L $19.95 ea + $5 Back in Store Credit ea (Free Delivery 4+ Units, Else $9.99) - More Available @ Amino Z

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Amino Z Hand Sanitiser 1L $19.95 ea + $5 Back in Store Credit ea (Free Delivery 4+ Units, Else $9.99) - More Available @ Amino Z
Go to Deal
Store Repaminozcomau on 14/04/2020 - 15:43 aminoz.com.au (26718 clicks)
Last edited 06/05/2020 - 16:54

May 6 Updates:

  • All orders now shipping within 1 day.
  • Our customer service team is about 2 days behind on emails and are doing their best to catch up (all are doing overtime and we have just hired more people too).
  • Thank you EVERYONE for your patience and overwhelming support while we have been scrambling to get these orders out.

Deal Notes:

In case you're unfamiliar with Amino Z, we're a supplement manufacturer/retailer. And now we're making hand sanitiser in our facility (who'd have guessed). All the obvious reasons why with the gyms being closed.

We are again doing this completely in-house. There's no importing of product and everything is local (ingredients, labour and packaging). Frankly we're just making basic, no-frills hand sanitiser. This is the TGA COVID-19 formulation.

Here's the rundown:

  • It's in an ugly plastic jerry container (We found these after literally days of hunting down containers)
  • I personally created the sticker in Photoshop (Hence why no-frills as this represents the extent of my graphics design skills. As a side note, I am still very jealous of the artwork skills of some of the distilleries.)
  • It's 80% ethyl alcohol (ethanol) with distilled water and propylene glycol (1.45% v/v) and hydrogen peroxide (0.125% v/v). This has been updated as per the TGA guidelines for the COVID-19 pandemic here. This is a slightly viscous liquid formula and is not a gel.
  • It's 100% Australian: We make it in Sydney. Ingredients are all Australian sourced. The bottles are manufactured in Victoria. The labels are printed in Queensland.

The deal is $19.95 each (that's for 1 Litre). Order 4 or more and get free shipping, otherwise shipping is $9.99 Australia Wide (or you can pickup for free).

Plus you'll get $5 back as store-credit per unit. It will be credited to your email once the order ships out and can be used as a discount on any future purchase. Perhaps some added motivation to get back to the gym when they reopen? :)

Orders will now ship within 1 day.

As compared to when we initially launched the deal on April 14th, our cost prices have gone up as I've had to scramble to find more ingredients. However since there will be a slightly longer lead time than last time, I figure it's only fair to keep the deal identical. Plus the previous experience was terrible for some people who spent hours trying to purchase, I cannot in good faith increase this price for all of those who missed out. Instead the only change is that we're accepting credit card (MC/VISA/AMEX) payment directly (using eWay) as to avoid the higher fees of other payment processors (ie. cut out the middle man so we can still make this feasible).

I am aware there have been a number of hand sanitiser deals on Ozbargain lately. I'm hoping that this represents good value given the costs of the components we had to source. Happy to answer any questions!

Jay
Owner/Deals Guy @ Amino Z

Referral Links

Referral: random (499)

Referees get $10 off their first order. Referrers get $10 worth of Z Points.

Health & Beauty Hand Sanitiser

Related Stores

Amino Z
Amino Z

closed Comments

      • nminl on 29/04/2020 - 17:53
        +1

        Hi Jay, thanks for getting back so promptly. No, I rather not take the risk and wait again. Please kindly refund. Thank you.

  • [Deactivated] on 29/04/2020 - 17:45
    +4

    Despite the issues I have to say that the timely personal responses of AminoZ staff on this deal has been utterly outstanding. A lesson in customer management for others.

    • Store Repaminozcomau @ Amino Z on 29/04/2020 - 17:49

      Wow thanks Possumbly. That's really great feedback and I'll have to share this with the team!

      • Jay
    • antler on 30/04/2020 - 06:32
      -4

      Great, negged for complaining about poor customer service. Not surprised to see some shills from the company here. They won't even pick up the phone!

      • Store Repaminozcomau @ Amino Z on 30/04/2020 - 07:35
        +1

        In relation to this comment above about shills within our company, we do not have anyone posing as a third party on this forum.

        I appreciate that you have had a poor experience with the company and as the company owner I would like to work with you to resolve this, just as I have worked with everyone else in this public forum.

        • Jay
    • Store Repaminozcomau @ Amino Z on 30/04/2020 - 07:29

      Hi antler. I apologise for the delay with our customer service team as they are well and truly behind on matters. I appreciate you bringing this to my attention. Could you please let me know your order number so I can take a look and rectify things for you?

      I would ask in advance that you do not proceed to request a chargeback so I can rectify this for you.

      • Jay
    • Store Repaminozcomau @ Amino Z on 01/05/2020 - 09:33

      Hi Antler, following up here as I'd love to have the opportunity to rectify this issue with you please? I'll also shoot you over a PM.

      • Jay
    • emoticon on 01/05/2020 - 13:34

      I wasn’t going to reply to your comment cause I thought It’d be best settled between you and the store rep but the store owner has practically been begging you to message him so he can work on the issue you’re facing.

      You’ve seen and read his messages, you’ve upvoted someone else who negged the deal after he commented (who has now had his/her problem resolved with bonus compensation).

      Why not give the store owner the opportunity to help you out? Or was the whole you’ve tried everything to contact them to no avail just for dramatics?

      P.S. I surmise you were negged not for complaining about the issues with your order but going 0-100 threatening a credit card chargeback when your issue could’ve easily been resolved; you must’ve read a lot of the other comments which had problems that were fixed.

      • antler on 01/05/2020 - 18:10
        -2

        I wasn’t going to reply to your comment cause I thought It’d be best settled between you and the store rep but the store owner has practically been begging you to message him so he can work on the issue you’re facing.

        I don't know why you seem to be so invested in all this, but here goes:

        I have replied to his PM and come to an agreement. I don't know why you have to troll people on this forum. I had a genuine problem. You (and some others) seem to be going around negging people having problems with their order and responding to them like you have a person stake in all this. Do you not have anything better to do?

        You’ve seen and read his messages, you’ve upvoted someone else who negged the deal after he commented (who has now had his/her problem resolved with bonus compensation).

        I don't refresh Ozbargain as much as some people seem to it seems. Clearly you're on top of all this.

        Why not give the store owner the opportunity to help you out? Or was the whole you’ve tried everything to contact them to no avail just for dramatics?
        P.S. I surmise you were negged not for complaining about the issues with your order but going 0-100 threatening a credit card chargeback when your issue could’ve easily been resolved; you must’ve read a lot of the other comments which had problems that were fixed.

        When calls and emails don't work and you question the legitimacy of the business, one has nothing else left to do. FYI: I'd contacted them multiple times and the only contact I've been receiving prior to this was marketing emails and SMSes from the company that I had not signed up for!

        If you want to neg and torment people who have had problems with their order, you're not giving them a great experience on this site.

        • emoticon on 01/05/2020 - 18:45

          Before you go accusing people of being trolls, was anything I wrote unreasonable or untrue? Keep in mind I’m not omniscient.

          All we can see is the store owner commenting multiple times begging for you to contact him and to delay your CC chargeback a bit.

          From what we can tell from his comments on this thread: is that he’s trying hard to resolve people’s issues and go above and beyond to compensate them.

          @ShipShapeRC below had the same issue as you, cancelled order but was shipped anyways. The owner offered him a refund and also offered that person the option to keep his order free of charge in addition to that refund. The store owner also apologised profusely.

          I didn’t neg or “troll” ShipShapeRC for bringing up the EXACT same issue as you.

          Like I mentioned previously, I think people negged you because you went straight to threats before the owner could speak to you personally via Ozbargain. Their customer service staff are backlogged by a weeks worth of customer enquires from what the OP has stated in the deal post.

          Not a troll, your rush to threats and attitude in your original comment is what people take issue with not you raising a genuine issue with your order.

          **
          And before you go accusing me of being a shill or a corporate plant, look at my profile. Member since 2011, my account predates Amino Z’s, numerous comments and votes; none of them on any Amino Z deal besides this one.

          I’ve also bought these hand sanitisers posted on Ozbargain, check my votes and comments.

          https://www.ozbargain.com.au/node/528494

          https://www.ozbargain.com.au/node/530109

          https://www.ozbargain.com.au/node/529314

          Also I’ve been recommending Manly Spirit as an alternative to Amino Z, check my comments below.

          What more proof do you need?

          P.S. I’m glad you and the owner were able to come to terms.

          P.P.S. Also why do people keep invoking a victim/persecution complex at the slightest presence of a different view. I’m not tormenting you or trolling you. No ones a victim here or being trolled, please stop making it sound like it. It wasn’t really a differing view, I only really asked for you to give the owner/rep a chance to address your issues.

          I’ve only posted reasoned responses using amicable words and phrasing to you.

          • antler on 02/05/2020 - 05:06
            -7

            @emoticon:

            Before you go accusing people of being trolls, was anything I wrote unreasonable or untrue? Keep in mind I’m not omniscient.

            I think you just proved my point there. If you're not omniscient, stop trying to pick fights with people having troubles with their order.

            I really can't believe you have the time to come back here again and again to defend a company that you have absolutely no association with. Some people don't have the luxury of the free time that you seem to have.

            Have a good weekend!

            • emoticon on 06/05/2020 - 19:29

              @antler: How does asking you to give the store a chance to help you equate to picking a fight with you?

              If a store is genuinely trying their best and acting in good faith of course I’d support them. No matter the downvotes I receive.

              Just look at all the other user comments for examples of the store providing great customer service.

              You threatened a credit card charge back, I merely suggested you speak to the owner first. You’re the one acting defensive when there’s no need to.

              I don’t want to point fingers, but “someone” reported this deal for sockpuppeting around the exact same time we started talking on the 1st and 2nd.

              The mods obviously agree I’m not a sockpuppet since the report was dismissed.

              I’m glad you’re convinced I have no association to Amino Z. Why is it wrong then to support them when there is evidence they are acting in good faith?

              P.S. :

              Someone’s been stalking my posts and downvoting a lot of non-related comments such as on a Bravo Gelato deal of me saying thanks to the OP for posting a GELATO deal, among many others.

              I really hope this isn’t you, if it is, comeon buddy, it’s gelato/ice cream and has nothing to do with Amino Z.

              If not, it could be one of your silent supporters/up voters who are also reading this comment since they’re fanatic enough to downvote my comments on other deals. If so same message, stop being petty.

    • stringbean402 on 02/05/2020 - 10:12
      +1

      You wont process a successful charge-back as the product has been sent to you and will show successful delivery in due time. Your just wasting yours and your banks time.

  • MaxximusD on 29/04/2020 - 22:12
    +2

    I've been a customer of AminoZ for 10 years. Although I'm not heavy on the supplements, they've always supplied me with my preferred BCAA's and the occasional pre-workout. As much they spam me with emails (which is business, I understand) the way they have stepped up in this crisis has put themselves in my "never forget" books. In addition, I am and have already, started spreading the word. Great service, good deeds, free marketing and positive message via word of mouth. Great job guys!

    • Store Repaminozcomau @ Amino Z on 30/04/2020 - 07:38

      Thanks for the feedback MaxximusD, love the feedback that is awesome! And I can't tell you how much I appreciate the positive word of mouth!

      Regarding emails - feedback is definitely noted and we're reviewing our email frequency and options. Thanks for this.

      • Jay
  • R3XNebular on 30/04/2020 - 00:37

    Mine arrived, leaked everywhere. Sent an email with photos to Amino Z. My wife tightened a few of the lids. Leaked all over the packaging and boxes…

    • Store Repaminozcomau @ Amino Z on 30/04/2020 - 07:39
      +2

      I'm so sorry about this, this would be related to the original batch where several lids weren't tightened properly. What's your order number? And how much product was lost so I can arrange additional stock to be sent out?

      • Jay
      • R3XNebular on 03/05/2020 - 22:18

        About 3-4 bottles of my six leaked. order 109533737. Would say approx 400ml all together from all the bottles?

        • Store Repaminozcomau @ Amino Z on 04/05/2020 - 10:22

          Thanks for the reply. Not a problem, I'll make arrangements so the team can ship out a replacement unit for you in that case.

          • Jay
          • boostpak on 06/05/2020 - 09:31

            @aminozcomau: Hi Jay, I just received mine yesterday and inside the bag my two 1L bottles have leaked everywhere also, PM sent

            • Store Repaminozcomau @ Amino Z on 06/05/2020 - 16:28

              @boostpak: Ah ok thanks for reaching out so we can fix things up. Vanessa will get onto the PM for you!

              • Jay
  • cyrax83 on 30/04/2020 - 13:19
    +1

    Hi Jay, I'm sure you guys are very busy but have sent you a pm

    • Store Repaminozcomau @ Amino Z on 30/04/2020 - 15:50

      Okay thanks cyrax83, I'll ensure the team get onto it for you!

      • Jay
  • louist on 30/04/2020 - 19:10
    +1

    I have two ordered items in the order , only 1l arrived missing 100ml spray bottle - send email and sms for two days only have a ticket opened no reply. Calling number no one pick up - what a joke

    • dingdong3000 on 30/04/2020 - 19:21
      +2

      I'm sure Aminoz team will swiftly sort it out.. They're doing their best to rectify issues and distribution. They did so with mine rather quickly. Have to say very impressed by customer service.

      • Store Repaminozcomau @ Amino Z on 01/05/2020 - 09:12
        +1

        Thanks dindong3000! Really appreciate it and absolutely, I seriously cringe every time I see a complaint.

        • Jay
    • [Deactivated] on 30/04/2020 - 20:59
      +2

      Use OzB messaging (click username and start a conversation) and ask Jay or whoever is monitoring the deal (during business hours) to chase up your order. Think he was asking for order number and email if you do it tonight.

      • Store Repaminozcomau @ Amino Z on 01/05/2020 - 09:14
        +1

        Thanks for helping out Possumbly. I get that people have a bad experience and it is so helpful when other people are able to help out like this.

        • Jay
    • emoticon on 30/04/2020 - 21:50
      +4

      Have a read of how the store owner has responded to every comment which has highlighted an issue or problem with their order. [Not to mention all the private messages we can’t see.]

      Leaking bottle? No problem - free replacement. If you read the comments I was the first one to publicly ask if there’s any recourse for that issue and the rep didn’t hesitate in offering a solution. I’m sure there would even be a couple of no gooders with no leaking issue taking advantage of the stores goodwill to score a free bottle.

      Want to cancel an order because you can’t wait any longer? No problem, order cancelled, payment refunded.

      In the deal post it even says there’s a weeks’ backlog in customer enquiries and that they had to hire more staff to manage the backlog of enquiries and all the orders they have to process.

      Give the store a chance to help you out. No legitimate business would want to cheat you out of a cheap plastic bottle in exchange for a more damaging negative review.

      • Store Repaminozcomau @ Amino Z on 01/05/2020 - 09:16
        +1

        Thanks so much emoticon, really really appreciate the support. And I will absolutely ensure that this customer is looked after.

        • Jay
    • Store Repaminozcomau @ Amino Z on 01/05/2020 - 09:11
      +1

      Hi louist - what's your order number? Let me sort this out for you. Our CS team is days behind on emails right now, I'd like to jump in and expedite this quickly. Thanks!

      • Jay
      • louist on 01/05/2020 - 09:47
        +2

        Order 109533571 - Thanks for looking into - I was frustrated after two days with no reply from email and sms and unable to contact via phone

        • Store Repaminozcomau @ Amino Z on 01/05/2020 - 10:05
          +2

          Completely understandable. Thanks for the reply - let me get someone onto this right away for you.

          • Jay
  • Surenraj on 30/04/2020 - 20:59

    Order #109535873- purchased on 18/04 is no where to be seen.

    • emoticon on 30/04/2020 - 21:33

      No need to worry, you placed your order after the original deal ended so you wouldn’t have been included in the first production batch and shipment that you see people on ozbargain now receiving.

      Your order would be in the second batch.

      Production of the second batch would have just started. Expect your order to be sent out next week or the week after.

      You can read the store owners comments on this on Page 7.

      You can also re-read the actual deal information for your order by clicking the REVISIONS tab and choosing the April 17 or 18 revision update. You can see the deal and all the relevant info as posted on the day you ordered.

      On April 17/18. It says that production for the second batch would be started within 2 weeks. So around Saturday 2 May. And shipments beginning shortly after that.

      So I wouldn’t worry about it, your order is on schedule according to the information the store owner posted.

      https://www.ozbargain.com.au/node/530838/revisions/1112049/v…

      • emoticon on 01/05/2020 - 13:36
        -1

        Oops ignore my comment, it was the wrong information.

    • Store Repaminozcomau @ Amino Z on 01/05/2020 - 09:24
      +2

      Thanks for reaching out. I took a look at your order and the delay is a result of the other product you ordered in, which is on backorder. We attempted to order it from our supplier and they didn't deliver it and have just advised that it's out of stock.

      I'm going to go in and split your order today so we dispatch the hand sanitiser immediately for you and credit your account with some bonus Z Points for the stuff around. I can see you've been a repeat customer of ours so thank you so much for the support.

      With the remaining item, I'll shoot you over a PM now with some options, happy to upgrade it to an alternative product in the same category if you prefer, or we can credit/refund, whatever you like.

      • Edit - I can't PM you on here! I'll have someone email you instead with some options! :)

      • Jay

  • SAL12 on 30/04/2020 - 22:50

    after waiting over two weeks I received my order for 2 bottles of 1L hand sanitiser. . Disappointing that nearly 100 ml were short from each bottle . Including the plastic bottle one was 921 ml and other was 963ml. cheaters. not recommend.

    • [Deactivated] on 01/05/2020 - 00:08

      Read some of the 9 pages of comments and you'll soon work out what to do.

    • Store Repaminozcomau @ Amino Z on 01/05/2020 - 09:17
      +1

      Hey SAL12 - what's your order number? If you had some product missing we'll fix that right up. Let me arrange an additional one to be sent out.

      • Jay
      • SAL12 on 01/05/2020 - 11:34
        -2

        Hi My order no is - 109535141
        01. I ordered 02 bottles of 1 L each on 29.04.2020. I received my order in 01.05.2020..
        After 1 month wait it was very disappointed to see the 1 L bottles were not filled with 1 litre each .
        At a glance I could see that can is not full so I measured and took photos. Including the weight of plastic can one was 916 ml . the other one was 969 ml .
        If I get the can weight out at least 100 ml or more is short from each can . I bought one to take to work and I am embarrassed to take it there now .

        Further OZ Bargain code was applied at purchase but did not go thru the site . I was told $9.98 will refund back to my account but for over a month , I did not get that refund.
        Sent emails, left voice messages, sent texts , but no luck .

        Thanks for the comment and can you investigate ?

        • [Deactivated] on 01/05/2020 - 12:06
          +1

          I bought one to take to work and I am embarrassed to take it there now .

          Seriously how about some perspective and appreciation for effort? There are tens of thousands dying - including many health workers who have put their lives at risk and worked ridiculously long shifts, millions out of work, businesses failing, and you're "embarrassed" that a bottle of hand sanitizer isn't full? I think you grossly underestimate your workmates and the huge effort AminoZ has made to get this product to market. Here's an idea - sacrifice 31mls out of your home bottle, fill the other bottle up and take it to work. There are mountains and there are molehills.

          • SAL12 on 01/05/2020 - 12:11

            @[Deactivated]: Yes I am. Price is paid for what it was advertised. If it advertised for 1lt filling it short is not acceptable. I don’t want anyone to think that I got money reimbursed from work but kept some at home for me and did not get 1 lt bottle. Where is the honesty??

            • [Deactivated] on 01/05/2020 - 12:21

              @SAL12: There was nothing dishonest. Explanations of the process, delays etc were given up front. Mistakes were made in the rush and AminoZ has bent over backwards with very generous recompense for pretty much everyone affected. As I said if you seriously think your workmates are that petty then fill one bottle and take that in. It's hardly a huge sacrifice on your behalf, especially as you appear to be in a privileged position of being able to work. AminoZ will sort out your problem, you'll get far more than your paid for - or deserve, and you can be a workplace hero when you roll up with some free sanitizer that you've graciously donated.

              • SAL12 on 01/05/2020 - 12:27

                @[Deactivated]: Again, when you buy something online you rely on what it is advertised, Contents, ingredients, color, quantity etc.
                When you can see visible errors it is false advertising.
                Consumers expect to get the product as it is advertised.
                The pay to get the product in same quality, price, quantity etc.
                If you do not agree it is your view. But this is my view I am afraid.

                • [Deactivated] on 01/05/2020 - 13:15

                  @SAL12: You must be running out of your daily allocation of negs by now surely?

                  I understand that there are, in this imperfect world, perfect human beings who have never made a mistake, but even they should appreciate that this is not a normal situation. In this case consumer law suggests you get in contact with the seller and allow them to make good on the original sale. The good news is that most who have had problems have done this and been hugely overcompensated.

                  I suggest you open a poll and see who agrees with your view that AminoZ has been dishonest and guilty of false advertising. What I see is that from the outset AminoZ saw an opportunity to provide a very limited product at reasonable cost at the time (you might want to familiarise yourself with prices on ebay alcohol for example), keep the business ticking over, and to provide work to people during this crazy time. The background to the whole thing was explained from the start, I suggest you read it. The response was large, mistakes were made in the rush, but the company has gone out of its way to assist dissatisfied customers.

                  In my view they couldn't do any more. Jay has said they have learnt form the experience (just as supermarkets eventually did on product supply and panic buying). He's not alone. We are all learning about our fellow human beings every day.

        • Store Repaminozcomau @ Amino Z on 01/05/2020 - 12:31

          FYI - saw the duplicate post - I've replied below.

          • Jay
        • emoticon on 01/05/2020 - 13:48

          I don’t think any workplace would shame you for bringing in hand sanitiser missing 30-80mls from a 1L bottle. What kind of coworkers do you work with to feel pressure and anxiety over that?

          In any case I doubt that your coworkers would even notice or go through the hassle of physically measuring the contents to make sure it’s exactly 1L and say “tsk tsk SAL12, you’re missing 30ml’s, tsk tsk.” That’s OCD level of paranoia if your boss or coworkers actually did that.

          Any reaction you get from them besides thanks and gratefulness is not normal.

        • stringbean402 on 02/05/2020 - 10:21

          Just curious you mentioned the weight of the plastic can? You didn't weigh the liquid did you expecting it to me 1ml = 1gr ?

          Ethanol is lighter than water and the product is 80% Ethanol so if you weighed it you will get an incorrect volume by this method.

          • Density Ethanol 0.7851 ( g/cm^3 )
  • SAL12 on 01/05/2020 - 11:33
    -1

    Hi My order no is - 109535141
    01. I ordered 02 bottles of 1 L each on 29.04.2020. I received my order in 01.05.2020..
    After 1 month wait it was very disappointed to see the 1 L bottles were not filled with 1 litre each .
    At a glance I could see that can is not full so I measured and took photos. Including the weight of plastic can one was 916 ml . the other one was 969 ml .
    If I get the can weight out at least 100 ml or more is short from each can . I bought one to take to work and I am embarrassed to take it there now .

    Further OZ Bargain code was applied at purchase but did not go thru the site . I was told $9.98 will refund back to my account but for over a month , I did not get that refund.
    Sent emails, left voice messages, sent texts , but no luck .

    Thanks for the comment and can you investigate ?

    • Store Repaminozcomau @ Amino Z on 01/05/2020 - 12:31
      +1

      Thanks for the order details.

      I took a quick look at your order, we did process the refund but this was done yesterday and this would have been a result of the huge backlog within the customer service team. I agree the lengthy delay isn't acceptable and I'm very sorry for this.

      I'll arrange for the team to ship off another 1L bottle for the all the trouble. Very reasonable of you to only request 100mL and it's appreciated, but I don't feel that would be adequate considering the trouble.

      • Jay
      • SAL12 on 01/05/2020 - 12:46

        Thank you, I don’t want to be dishonest and mention more than what it is.
        I made my comment purely based on what I received.
        I asked the refund over three weeks and I was told it was processing back then.
        Same time 100ml +100ml is 200ml.Not 100ml.
        Hence making a comment what is actually short wouldn’t be a too much trouble and inadequate.
        Thanks anyway.

        • Store Repaminozcomau @ Amino Z on 01/05/2020 - 12:49
          +1

          Oh sorry I misread the above comment regarding the 100mL amount, but yes we'll ship off another 1L bottle for you anyway. All good, thanks for reaching out so I could rectify this for you.

          • Jay
          • SAL12 on 01/05/2020 - 12:54

            @aminozcomau: thanks

            • emoticon on 01/05/2020 - 13:13

              @SAL12: Will you remove your negative vote now that your issue has been both explained and resolved to your satisfaction PLUS you were given voluntary compensation valued at $20 + delivery?

              • [Deactivated] on 01/05/2020 - 16:12
                +1

                @emoticon: And retract his ridiculous statement about dishonesty? Doubt it, but the opportunity for him to correct the record and apologise is there.

                • emoticon on 01/05/2020 - 16:28

                  @[Deactivated]: Yup a retraction of his/her false statements would also be good and nice to see.

                  But it’s human nature/psychology to not want to admit when you’re wrong. Ego/sense of infallibility, perceived weakness + many other reasons.

                  If SAL12 does remove his neg/retract his statements then kudos to him/her. Otherwise we can gauge what sort of person they are by their silence.

                  It’s not a difficult thing as well, we're all fairly anonymous on this site.

          • SAL12 on 06/05/2020 - 13:08

            @aminozcomau: Hi Jay
            Received the bottle, Thanks
            But I did not get the refund yet.
            Once I get that happy to take off the negative vote.

          • SAL12 on 06/05/2020 - 13:10

            @aminozcomau: Hi Jay
            Received the bottle, Thanks
            But I did not get the refund yet.
            Once I get that happy to take off the negative vote.

            • Store Repaminozcomau @ Amino Z on 06/05/2020 - 16:27

              @SAL12: Hi SAL12 - I'll check in with the team on the status of the refund. In the order notes we have a log that it was processed days ago now, however I'll see why there is a delay (it may be related to the card you use, sometimes this can take a few days to be reflected in your account).

              • Jay
            • Store Repaminozcomau @ Amino Z on 06/05/2020 - 16:53
              +1

              @SAL12: Just an update, two refunds have been processed dated April 23rd and April 29th. Please double check your account and any issues please send through a PM so someone can chase this up for you.

              • Jay
              • SAL12 on 06/05/2020 - 16:59

                @aminozcomau: All good. received two on 29.04 - 8.89+1.00. thanks

                • Store Repaminozcomau @ Amino Z on 07/05/2020 - 07:40

                  @SAL12: Oh great! Thanks for letting me know SAL12.

                  • Jay
    • stringbean402 on 02/05/2020 - 10:38
      +2

      SAL12 Just curious you mentioned the weight of the plastic can? You didn't weigh the liquid did you expecting it to me 1ml = 1gr ?

      Ethanol is lighter than water and the product is 80% Ethanol so if you weighed it you will get an incorrect volume by this method.

      Density Ethanol 0.7851 ( g/cm^3 )

      • [Deactivated] on 02/05/2020 - 13:02
        +1

        Good sleuthing. Wonder what his workmates would make of that?

  • ShipShapeRC on 01/05/2020 - 11:40
    +2

    Bit annoyed, ordered to find out it was out of stock. Text said I would have to wait less than a week before it would ship, so okay I would wait. After a week, I emailed them back via their official email to have a paper trail (comments said they were not answering the phone so I did not bother) to say it's taken too long and I have sourced elsewhere so please cancel. 2 days later I get a "Your order has shipped." text but now I have waaay more than I will probably ever use (unless covid locks us down for a year or more). I think asking to cancel the order on Monday and having it ship on the Wednesday sucks. Order #109536433 - [Ticket ID: 218810]

    • SAL12 on 01/05/2020 - 12:14

      I am not surprised reading comments on this .

    • SAL12 on 01/05/2020 - 12:22

      If you can get cancel go with this
      https://www.ozbargain.com.au/node/533569

      • ShipShapeRC on 01/05/2020 - 15:19

        That's what I got instead.

      • emoticon on 01/05/2020 - 18:02

        Expired deal and unknown alcohol content - users say that the alcohol content is only 50%. A very questionable product.

        The post says it’s ingredients are identical to Scott’s hand sanitiser which every ozbargainer who has purchased one says smells like ass.

        That is not comparable at all to the hand sanitiser Amino Z is selling which is 80% alcohol and made to WHO recommendations.

        Furthermore, an employee of Bunnings has stated that the product has been recalled due to safety concerns!!!!

        Buyers beware!

        The Oomph hand sanitiser you recommend is not comparable and should be avoided.

        If you want an alternative, look at Manly Spirits who also produce WHO/TGA standard hand sanitiser with 80% alcohol content.

    • Store Repaminozcomau @ Amino Z on 01/05/2020 - 12:39
      +1

      Thanks for the note, got the order number and looked it up. Yes you're right, ordered on the 20th and shipped on the 29th, we missed the deadline by 2 days for you. As a result of the overload on the customer service team, they wouldn't have been able to get around to your message in time. That's on us as we were ill prepared for the volume that came as a result of this offer.

      Completely understand if you're now overstocked.

      What would you be happy with? If you have no use for the sanitiser I'm happy to arrange a refund/partial refund/store credit - whatever you feel would be fair. Either way I'm happy for you to keep the order for the trouble. Let me know.

      • Jay
      • ShipShapeRC on 02/05/2020 - 08:12

        Thanks for the prompt reply Jay. I'm impressed that you owned up to the error quickly and offered for me to keep the product, that puts me in a good mood as I was wanting a full refund. How about you issue a 50% refund so you are not fully out of pocket. I will give some of the product to some needy folks and I will keep the balance for my stockpile as who knows how long restrictions will apply. Are you happy with that?

        • Store Repaminozcomau @ Amino Z on 02/05/2020 - 10:46

          Thanks for getting back to me, sounds like a plan! I'll have the team issue you a 50% refund and I hope you can make use of the product one way or another. Apologies again for the trouble.

          • Jay
  • Jollystacker on 01/05/2020 - 15:03
    +1

    Received the item today, came earlier than expected considering the back ordering and honestly the packaging doesn't even look as ugly as suggested by OP. However like many others have had, the bottle I received was leaking as some of the ink on the newspaper had visibly smudged and the bottle itself was wet too.

    • Store Repaminozcomau @ Amino Z on 01/05/2020 - 16:51
      +1

      Sorry about the leaking Jollystacker. Did you need us to send you out a replacement for the lost product? Please let me know, thanks!

      • Jay
      • Jollystacker on 01/05/2020 - 17:38
        +1

        Yes that would be awesome thank you, do you require my order number?

        • Store Repaminozcomau @ Amino Z on 02/05/2020 - 10:44

          Yes please, if you could let me know your order number I'll have the team make arrangements, thanks.

          • Jay
  • emoticon on 01/05/2020 - 16:01

    For those of you who prefer to buy from a different store for whatever reason - the only comparable store that produces hand sanitiser in bulk to WHO/TGA/CDC COVID-19 standards / 80% ethanol is Manly Spirits.

    It’s currently back in stock but you have to be quick because they always produce limited amounts and it gets sold out quick.

    https://manlyspirits.com.au/product/hand-sanitiser-5l/

    https://www.ozbargain.com.au/node/529314

  • vandelay on 01/05/2020 - 16:18
    +3

    Thanks Jay and team.
    Received my order today, 4 bottles packed and wrapped neatly and secure, no sign of leaks at all. Very happy, thanks again for the great service and product ! Would not hesitate to order again should the need arises. Thanks

    • Store Repaminozcomau @ Amino Z on 01/05/2020 - 16:52
      +1

      Oh great! Thanks again for the order vandelay!

      • Jay
  • Gcquest on 02/05/2020 - 10:25
    +1

    Invoice #100348269 for Order #109533783
    Ticket ID: 150010, 907948, 771851, 255974, 438733 and probably more including SMS.
    Have shown/ sent photos of the leaking issue.
    As a result label has defaced and not presentable as gift also unsure how much is left.
    Awaiting for a resolution.
    Unable to give me a time frame keep accumulating Ticket IDs with thanks for letting us know and we shall get back to you.

    My own personal thoughts:
    On another note delayed order (understandable).
    Tracking number was not usable when reaching out no resolution only when the items were suddenly arrived/ delivered response was our records show you have received it.

    Understandable that they are busy but perhaps if they have subbed out their customer service, I would have expected better.
    A tad annoying now still waiting for a resolution.

    Hoping perhaps by commenting here I'll get a resolution.
    (Seems like the case these days where naming and shaming is the only way to get a resolution)

    Thanks.

    • Store Repaminozcomau @ Amino Z on 02/05/2020 - 10:55
      +1

      Thanks for reaching out gcquest. Sorry for the delay with the responses - the team is working vigorously to catch up but we are still days behind.

      Sounds like you received the first batch where we used our in-house printer to get the orders out quicker, as we experienced a hold-up with our label company. So I completely understand if you're unhappy with the label.

      Since you had some product missing, I'm happy to send you replacement units. How many did you want? If you wanted 4 I'll make arrangements. However if you didn't want 4 replacements and just wanted replacement labels (the colour glossy version) then I'm happy to send these too.

      Please let me know and I'll make it happen.

      • Jay
      • Gcquest on 02/05/2020 - 19:41

        Thanks Jay for the quick reply and offered resolution.
        It is much appreciated.
        I've sent you a private message/reply and sincerely hope that your offered resolution will be followed through.
        So thanks in advance.

        • Store Repaminozcomau @ Amino Z on 03/05/2020 - 09:41

          Thanks gcquest. One of our team will action this for you, I'll make sure of this. Thanks for shooting over the PM.

          • Jay
  • Gcquest on 04/05/2020 - 12:33

    Just an update.
    Jay (I think), from Amino Team have been great with getting resolutions.
    At this stage all seems good and happy to recommend them.
    Cheers Amino Z and Team.

    • Store Repaminozcomau @ Amino Z on 04/05/2020 - 16:01

      Thanks gcquest, really appreciate it!

      • Jay
  • Luigi Savadamoni on 04/05/2020 - 14:34

    Hi Jay, I ordered on 14/4 (#109534406) and was told it was despatched on 26 April (Ticket: 885119)… Hasn't been delivered yet and I'm concerned because a later order mentioned on here was delivered on 28 April (assuming order numbers are sequential). Are you able to check please? BTW..Great work you're doing

    • Store Repaminozcomau @ Amino Z on 04/05/2020 - 16:05
      +1

      Hi Luigi. I just looked the order up and can see that it was picked up, but we don't have any delivery on it. I did a quick check on Fastway and the ETA is May 8th - delivery to you will take a bit longer due to your location. It's on the way right now, but if there are any issues please let me know.

      • Jay
  • Alexander420 on 04/05/2020 - 17:14
    +1

    I have received the order too although like everyone else, one of them was leaking although slightly. Anyway cant really complain for the price it was advertised compare to the rest of competitor at that time.

    • Store Repaminozcomau @ Amino Z on 05/05/2020 - 07:36

      Did you need an extra bottle for lost product from the leak?

      • Jay
      • Alexander420 on 05/05/2020 - 15:19

        I have sent you an PM. Please kindly check it.

        • Store Repaminozcomau @ Amino Z on 05/05/2020 - 16:40

          Thanks, Vanessa will be able to get around to this shortly for you.

          • Jay
  • alexshel on 04/05/2020 - 22:55
    -6

    Not a bargain anymore - ALDI just over $10 per litre https://www.ozbargain.com.au/node/535422

  • chichi on 05/05/2020 - 00:41
    +2

    Received a bottle with quite a bit of leakage. I don’t use products this company sells so the 300 points that were added to my account as compensation are of no use to me unfortunately. I had purchased all 4 bottles for others so will have to work out what to do regarding the leaked bottle as I don’t feel right giving it the way it is.

    • Store Repaminozcomau @ Amino Z on 05/05/2020 - 07:44

      Did you need a replacement bottle for the missing liquid that leaked out?

      • Jay
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