nbn 50/20Mbps $50/Month for First 6 Months (New Customers Only) @ Exetel

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Get unlimited data nbn50 for $50/mth for first 6 months then $79/mth thereafter. Limited time only.

Network with 47.5Mbps typical evening speed (7pm-11pm)

No lock-in contract

Free activation

Free Public Static IP Address (simple request in members portal)

Total min cost $50

The Standard Plus nbn50 for $50/mth for 6 months offer is available to new Exetel nbn™ customers only. Offer ends 31 July 2021. Available subject to qualification. See nbn™ Things you need to know.

Approved customers only or subject to credit assessment

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Comments

  •  

    thanks. will churn on the 10th May from superloop.

    is activation instant for FTTP?

    •  

      FTTP users have 4 UNI-D ports, you can ask the RSP to provision the service to a port that you're not using, if you want zero downtime.

      •  

        thanks. my previous churn from mates to superloop only requires a router settings change. i didnt have to get to the garage to switch the port.

  • +2 votes

    Why do none of the plans say what the upload speed is? I’ve looked at a couple of fact sheets. Is this 50/20?

    • -2 votes

      Why do none of the plans say what the upload speed is?

      Maybe its a secret?

    • +6 votes

      Most ISPs removed upload from marketing material because the ACCC thinks uploads are too confusing. Here are the download/upload splits.

      25/5
      25/10 (Aussie BB & Superloop)
      50/20
      75/20
      100/20
      100/40
      250/25
      250/100
      500/200
      1000/50
      1000/400

      •  

        Where did u find 250/100 plan for residential property?

        • +1 vote

          Aussie BB, Launtel and Superloop if you ask them. 100-400 upload is only available on FTTP.

          • -1 vote

            @Twix:

            100-400 upload

            what ???

            • +1 vote

              @jv: The plans with 100, 200 & 400Mbps upload is only available on FTTP.

      • +2 votes

        Don't forget 'old mate' 12/1! (FTW)

        •  

          Good old mate 12/1 should jump off the nbn cliff.

          • +1 vote

            @Twix: Perfect for the oldies

  •  

    Do Exetel publish their CVC graphs ?

    • +2 votes

      No.

      • -1 vote

        Why not ?

        • +1 vote

          Why don't you find out and let us know.

          • +2 votes

            @odysseus: I tried. They don't answer the phone.

  • +1 vote

    Anyone have any recent experience with exetel?

    I was with them a few years ago and my experience was that they were significantly worse than aussie broadband or superloop.

    • -4 votes

      Anyone have any recent experience with exetel?

      I'm sure at least some people would have.

    •  

      they were significantly worse than aussie broadband or superloop.

      In what way?

    • +2 votes

      I was with them 6 months ago and same experience. Domestic traffic no difference, international traffic is slow compared to Superloop.

      •  

        yep they have odd routing. When I was with them and I used to play a game that did region match making I was constantly placed on Asian servers as they determined that was the quickest location. This stopped when I changed providers, and I was being match to aussie servers.

      •  

        We use Superloop and Telstra for our upstream IP Transit plus we have an enormous amount of on-net Peering and Caching directly connected around the country in our capital city PoP's.

    •  

      Have been with Exetel for over 2 years on NBN 50/20 and very happy! never had an issue and always get my prescribed speed day or evening. Previously with iinet for 12 years and only changed because I got a much cheaper rate with Exetel. Rare occasions I have had to contact support they have always been helpful and they speak English.

      •  

        I (personally) always get higher than the advertised speed (at all times of the day and night):

        https://www.speedtest.net/my-result/d/303686228

        Parramatta POI via HFC with a ZTE H268A modem. YMMV.

        Of course, our advertised speed details is the 'official' company position.

        All the support staff are degree qualified Communications Engineers with official Cisco qualifications… so they really know their stuff

        Also, the new ExeFix app is pretty cool to troubleshoot your service if you have any issues - https://www.exetel.com.au/exefix

        • +1 vote

          Sorry what plan are you on? 100/20 or 100/40?

          All the support staff are degree qualified Communications Engineers with official Cisco qualifications

          You mean the ones in Sri Lanka?

          •  

            @Jackson: That is 100/40.

            •  

              @Twix: I guess he doesn't get more than the advertised download then?

              Also painfully that router has it's USB sharing port disabled, which I found a PITA

              •  

                @Jackson: The download speed has been overprovisioned 10-15% on nbn's end. You should get more than the advertised download on all speed tiers except Gigabit.

                •  

                  @Twix: Surrey mean to say upload

                  •  

                    @Jackson: Nah you won't get more than the advertised 40Mbps upload. Tops is around 38Mbps.

        •  

          All the support staff are degree qualified Communications Engineers with official Cisco qualifications… so they really know their stuff

          Are they Australians ?

          •  

            @jv: No. The support team is located in Sri Lanka.
            Not sure where their billing team is located.

    •  

      I had a business NBN plan with them 100 /40 I found them ok. I found them better than our other line which was Superloop.

    •  

      I was with them about 12-18 months ago. Speed and reliability were pretty standard, not terrible or spectacular. But they did require me to give them 30 days notice if I wanted to cancel my service with them. So keep that in mind if/when you plan to churn to someone else.

      • +2 votes

        But they did require me to give them 30 days notice

        I hope more people complain about their "No lock in contract" marketing spin to the ACCC when you are locked in for 30 days if you want to exit.

        • +2 votes

          Yep, I think we need to be LOUD to ACCC about this issues

  • +2 votes

    Very poor reviews in Product Review

    https://www.productreview.com.au/listings/exetel-broadband

    But lot of the reviews are from people with 1 review so I am not sure if its posted by competitor or real ones.

    •  
      • +1 vote

        Is there a credit check when signing up ?

        • -1 vote

          yes

          •  

            @Glenn Ward: Then not worth a credit mark on my credit report just to sign up.

            • +2 votes

              @KindSifu: The cost incurred in handling customers with poor ratings and/or who repeatedly fail to pay their bills means providers can't offer the sharp deals to those that pay their bills on-time all the time. Unfortunately it's the harsh reality of being in business - it's the same for a number of RSP's.

            • +1 vote

              @KindSifu: Are you kidding me? A lot of energy providers perform credit check when you sign up to their offers. Why would RSPs be any different?
              If I am running a business, I would want to make sure I don't have delinquent customers.

              credit mark on my credit report

              It shows up as an enquiry in your credit report, which is not a black mark on your credit file.

      • -1 vote

        Organic? Or do you ask customers to review you?

        •  

          Both

          •  

            @Glenn Ward: Interesting. It seems that trustpilot is not commonly used for ISPs. There are only 9 with over 25 reviews and Exetel are bottom rated.

            Productreview has many more users providing ISP reviews.

    •  

      Yes, it pays to consider the 'reviews from people with 1 review'…!
      I notice it a lot these days on Product Review, their ratings seem easy to manipulate with black hat type SEO.

  • +2 votes

    I’m with them. You get what you pay for. Service is OK, the member area is OK, speeds are OK. I’m on 50/20 HFC that seems like an OK deal ($54.99 month to month) but the stock router they give you (ZTE) is rubbish.

    •  

      My experience also, router has sharing via USB locked, and also doesn't perform as fast as the stock Belong router IME

  •  

    I had a monthly phone plan with them. What I didn't like about them- they had carried a credit check prior to switching me (which dropped my credit score)!

    Not sure if this is the case with this deal though. I would switch my nbn (currently with Superloop, on 6 months discount plan), but won't risk another credit check.

    •  

      credit score

      Irrelevant in Australia

      •  

        in which way 'irrelevant in Australia'? You don't apply for credit cards, loans, etc.?

        • +1 vote

          Credit score means nothing in Australia, this isn't America. Your credit history is what matters. A single credit check isn't going to negatively affect it to the point you think it does.

          • -3 votes

            @nurries: I bet many here will disagree with you. But anyway, it was good to know your opinion.

            •  

              @mutnyi2001: Take my opinion and use it to research your own. :)

            • +1 vote

              @mutnyi2001: Nurries is correct. Credit history trumps credit score in AU.

        •  

          There's no credit check on internet plans. You just need a CC to sign up.

          • +1 vote

            @Mechz: I would assume this as well.

            But… check the comment of 'Associated' below (…Transferring from another nbn RSP should take 1-3 business days, depending on your selected payment method (Credit Card is faster than Direct Debit) and assuming you pass our credit check…).

  •  

    I was with them on the 50/20 $59 nbn plan when I first got NBN a few years back. I didn't really do any testing or looked at the metrics, but I had not issues with the speeds. I switched over to Superloop after the price increase and will probably jump on this in a few months when my last superloop referral completes. I did recall there an instance of downtime at some point due to Exetel, but it wasn't catastrophic.

    Interestingly, I am still using the ZTE router from them. It's not the best for wifi coverage (can't get signal in the garden), but works well enough.

  •  

    Does anyone know if they provide an internet routable address (static or dynamic), or is it behind a CGNAT?

    Great to see they've enabled IPv6. Always a good sign.

    • +2 votes

      Static Public IPv4 Address available for free from the MyExetel members Portal.

      Static Public IPv6 Address provided with /60 address space as standard with free upgrade to /56 if you want it.

      Exetel is 3rd top rated IPv6 Preferred ISP in Australia - https://stats.labs.apnic.net/ipv6/AU

      •  

        Awesome! Thank you so much for the prompt and detailed response. Keep up the good work.

  •  

    New customer definition? People who don't have active service in last 6 months?

    • +1 vote

      New Customer = Anyone who is not with Exetel

      •  

        And what does that mean ?? Hasn't been connected with exetel for how long ??
        Is 1 year not with exetel enough for the discount??

        •  

          If you are not with Exetel now and join/re-join us, you can get the $50/50M plan.

          The important part is you join/re-join us from another nbn RSP or you upgrade from ADSL, that is, never had nbn.

  •  

    I just moved into a new place and signed up with Exetel as I like they are a small Australian company and I like supporting the underdog. So far so good. Good communication throughout the signup process and activation, quick connection, modem plugged in and it just started working. Speeds are as advertised.
    ZTE modem seems to work ok, wifi reaches all ends of my single story 3 bed house. Once I finish unpacking I will be bridging it to my Ubiquiti setup and letting that manage my network.

    Frustrations?
    I am on the nbn25 plan for $69/mth and didn't realise the upload was so low; I think it is 6Mbps. Their website does not advertise upload speeds.
    I missed out on this deal!

    •  

      nbn25 has a 5Mbps maximum theoretical upload speed on our plans. 6Mbps is pretty good! :-)

      •  

        It probably was 5Mbps, I'm at work and couldn't remember exactly what it was. 5Mbps is pretty bad, surely you could offer 10Mbps if you are offering 50/20?!

        • +1 vote

          25/5 is the most popular 25M tier on the nbn.

          25/10 is available but most/all RSP's have ignored it, us included.

    •  

      It's quite deceptive not advertising the speed especially considering that 100mbps is either 20mbps or 40mbps.

      They're not exactly the underdog, there are plenty of small Australian ISPs.

      As for $69 a month, that's quite costly, especially as MATE have that as their everyday price for their 50/20 tier.

      •  

        Our 100M plan is based on the nbn 100/40 wholesale speed tier.

  •  

    @Glenn Ward
    How long will it take for a fast churn from Superloop to Exetel? Will it likely happen on the day I request, or will I be queued up for a week which will mean I will end up owing Superloop a month's worth of internet service due to a late churn?

    •  

      Transferring from another nbn RSP should take 1-3 business days, depending on your selected payment method (Credit Card is faster than Direct Debit) and assuming you pass our credit check. If you want a modem, that will add 1-2 business days to the process depending on where you live.

      •  

        Thanks for the prompt reply, Glenn.

        Credit Card is faster than Direct Debit

        Are debit cards just as good? I assume your payments backend won't differentiate as long as the preauth goes through.

        Transferring from another nbn RSP should take 1-3 business days

        If I sign up to Exetel 5 business days before my next billing cycle begins, request a churn to happen on the 3rd business day (i.e. 2 days before my new billing cycle starts with Superloop), can you guarantee it is 99% likely to be fulfilled without delay assuming all other customer ID and credit check due diligence had passed successfully?

        Superloop does not do pro-rated billing. If Exetel fails to complete the churn by the requested date, then I will end up being billed twice. If this happens, I will have to cancel my service with Exetel prematurely or postpone until the next new billing cycle with Superloop ends.

        assuming you pass our credit check

        I haven't failed a credit check so far (touch wood).
        I assume you will notify promptly if the check fails rather than leave the customer hanging for days?

        If you want a modem

        Never. I always bring my own modem. RSP provided equipment is most likely to be locked down with TR-069 / CWMP installed.

  •  

    Home Secure means there is some additional data retention, iirc. Would be worth checking their terms and conditions if you're concerned about security.

    •  

      Conforms to the Australian Privacy Act and the European Union GDPR rules.

      Section 6.4 in Part C:

      https://files.exetel.com.au/terms/HomeSecureTerms.pdf

      The optional Home Secure service enhances/protects your security, not reduces it.

      If you don't want it, don't subscribe. However a lot of customers are concerned about online safety and this provides a super convenient set and forget service for all of their connected devices for a very low flat monthly fee.

  • +4 votes

    I was with them before I churned over to Superloop. Beware that you need to give 28days notice before leaving.

    Exetel support is terrible. I've had been on hold on more than 1 occasion for longer than 60mins, sometimes 80mins and then gets disconnected for unknown reason! so losing my spot on the queue! So be prepared to wait and get disappointed!

    • +1 vote

      Why do you need to give 28 days notice? Surely they just pro-rata?

      • +1 vote

        Hi Glenn,

        Could you respond? Do you pro rata?

        •  

          He's right (almost)

          "Cancelling Your Plan
          You can cancel your nbn™ service at anytime by giving
          Exetel 30 days notice. "

          https://files.exetel.com.au/cis/191121/nbn/CIS_nbn_FTTX.pdf
          (link available from the plans page).

          TPG also used to do the same, not sure if that's changed now.

          • +1 vote

            @odysseus: Sounds like you are locked in for at least 30 days.

            •  

              @ihfree: Correct.

              • +1 vote

                @Glenn Ward: "No boring lock-in contracts: Wave goodbye to old-fashioned lock-in contracts. We give you the freedom and flexibility of a month-to-month plan with your internet service. Stay as long as you want, or leave when you like. It’s all up to you."

                You don't have surprised customers when they learn about the mismatch between marketing and the terms and conditions?

                • -2 votes

                  @ihfree: Lock-in contracts = 6, 12, 18 or 24 month terms

                  We are month to month, you can leave when you like, just provide the required notice period.

                  If you want day to day/zero notice terms, there are other providers out there…. who certainly are not offering 50M for $50….

                  •  

                    @Glenn Ward: So how does the churn away from Exetel work? I am on Superloop atm and thinking of taking this up but obviously would want to churn away after 6 months when the price goes to $79.
                    Do I need to notify at the 5 month mark and then churn away just before the 6 months end to avoid any downtime??