nbn Unlimited 25/10 $54.95/M, 50/20 $59.95/M, 100/20 $69.95/M, 100/40 $79.95/M for 6 Months (New Customers) @ Superloop

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Superloop have dropped the 25/10, 50/20, 100/20 and 100/40 plans by $10-20 per month for 6 months.

Returning customers [who have previously been with Superloop and already received a six (6) month discount promotion] will not be eligible for a new promotion for a period of twelve (12) months.

25/10 T&Cs
50/20 T&Cs
100/20 T&Cs
100/40 T&Cs

Referral Links

Referral: random (1387)

Referrer gets 10% off for 6 months.

Related Stores

Superloop
Superloop

Comments

  • +2 votes

    I moved from ABB to Superloop thinking my pings to Asia might improve for dota2 but they seem worse. Anyone else have any suggestions or recommendations for gaming ?

    • +171 votes

      move to asia

      • -18 votes

        I thought Australia is also an Asia Continent?

        • +17 votes

          *Oceanic

        • +3 votes

          Oceania

        • +11 votes

          Australia is a continent on its own.

        •  

          Nope. Asia is a continent. Australia is a continent, although it sometimes goes by different names to distinguish it from the country known as Australia.

        • +1 vote

          Asia is a continent that has many countries in it like Singapore, India, Taiwan, Vietnam, Malaysia, Thailand, Russia, China, etc.

          Australia is a continent, that is also a country.

          •  

            @CocaKoala: Taiwan is in Asia but not on the continent….till China invades or builds a bridge

        •  

          Asianic

      •  

        Its because Dota Aussie server has so many noob players.

        • -4 votes

          If he's struggling against noobs he should probably play another game

    • +11 votes

      I did the same (cane from ABB) and after my 6 month "sentence" was over I moved straight back…my personal experience was that the offerings were NOT equivalent, and the perception that ABB==Superloop was not reality.

      •  

        What NBN connection do you have?

      • +5 votes

        From memory, both ABB and superloop own their infrastructure. Therefore, it make sense that both would have different performance, that would be dependent on how they have setup their network.

        It should be noted, ABB has recently announced they're are reselling their service, hence we'll soon have compaines reselling under the ABBN, and possibly have cheaper plans.

        • +8 votes

          Origin Energy are reselling Aussie BB nbn.

          • +1 vote

            @Twix: I believed Origin might of been the first reseller, given that ABB said their first reseller also sold another service. If any is interested, exetel is a reseller of superloop or at least will be, and currently sells their plans for $50 (6 month offer).

            •  

              @Haliax: Exetel performs a credit check for those who care. That's stopping me from signing up but each to their own. I signed up with Superloop a week ago on the 50/20 plan for $59.95, so that'll do me for the next 6 months.

            •  

              @Haliax: Superloop recently bought Exetel. From what I understand they plan to move existing users to their own infrastructure at some point as well.

              I'm just hoping they don't kill my current plan, 500GB 50/20 @ $60pm which is about the most I want to pay for the slowest speed I'd consider these days (sadly also the fastest my FTTN can take full advantage of)

              Not needing unlimited data (don't usually use more than 300gb or so), the 6 month honeymoon rates haven't been cheap enough to switch, but $50pm is pretty good (if you're a new customer of course, doesn't help me thanks Exetel…)

    • +8 votes

      move to Telstra have better ping to Asia but at a cost

      • +1 vote

        Or BELONG which is owned by telstra if you don't mind no phone support

      • +15 votes

        Move to telstra if you never want customer service.

        •  

          Telstra that good?

    •  

      How do they compare for general internet usage and streaming etc?

      • +6 votes

        I was with them for 6 months on the 100 mbps plan. Did not face any problems whatsoever, and speeds generally exceeded their claim. On an average, I had 6-7 devices always connected at home, and the connection was able to handle 4k streaming on two at a time. I switched to Superloop recently only because of the cost, and because I wanted to trial the 250 mbps plan.

    • +8 votes

      I have 18k hours in Dota2 and im a network engineer; so im probably the dude, haha.

      What ping do you see to SEA?

      I usually get 20ms to AU and 150ms to SEA.

      Im with Tangerine; because they're one of the few ISP's I could find that do not over sell their network.

      Tons of ISP warn of lower peak speeds, which is just BS; if im 'renting 50Mb' from you, dont rent it to someone else!

      When ive needed lower pings, ive found renting a server, and setting up wireguard to connect through can drop it by another 15-30ms.

      •  

        SpinTel NBN has 18ms to AU, 120ms to SEA.

        • +2 votes

          Spintel seems to depend where you are; ony of my teammates has Spintel here in QLD, and all his traffic goes to Adelaide before it leaves the country.

          •  

            @MasterScythe: I moved from TPG, Extel, Mate NBN to SpinTel.
            Extel and Mate has no problem at first half year, and then a lot of drop offs…..

          • +1 vote

            @MasterScythe: Lol. I'm in Adelaide and my traffic goes via Melbourne with spintel.

            •  

              @Pootie Tang: Yeah their routing seems funky.

              If you luck out it could mean amazing pings; but in qld, when we play Direct-connected games, my mates all have 13ms or so; where my mate 1 suburb over has 60+ on spintel.

              Just odd routing choices for some reason.

              • +1 vote

                @MasterScythe: SpinTel use Optus backhaul.

                • +2 votes

                  @Twix: Explains it. All the others I play with are Vocus.

                  While they tend to suck in lots of places, Brisbane seems to love vocus.

      • +3 votes

        If you're a half decent network engineer then you'd know you're not 'renting 50Mb' from ISP's on home NBN connections, which given the context, is what you're on. You're talking about enterprise grade agreements where they provide a 1:1 service. You'll generally get what you pay for with those - and you're definitely going to pay a much higher price for that dedicated bandwidth.

        •  

          Im just buying a service that ensures 50mbps.

          If there is a peak drop, it means their cvc is overprovisioned; with the exception of overpopulated physical routes.

          I just stick with my isp's that guarantee no drop at peak time, just a personal thing.

          Some isp's have built their network with an expectation that customers will suffer slowdown at peak; thats not my idea of good network design.

          If your users can cause your backhaul to slow down, you've over sold it.

          • +1 vote

            @MasterScythe: It's a commercial decision, like many things. I'm sure they could provision for 100%, but then you pay more. If you save $10, with a 10% hit from off-peak speeds, that may both attract more customers so good for business, and equally be more appealing to customers too to have that choice. Rather than everyone just always getting 100% speeds all the time, but with higher prices to ensure that provisioning.

            • +4 votes

              @odysseus: Yet one of the most budget ISP's manage it on their 25 and 50mb plans.

              Even more reason to be impressed I guess. :)

              Im not pushing my ideals onto anyone.
              I just like to pay for a 50mbps connection, and not have to worry about what hour it is, to predict throughput.

              Personal preference.

              Ive heard of people complain about slowdowns or dropouts when there isnt a physical network issue; and thanks to my work I cant help but go to "and you pay someone to experience this?" In my head, lol.

      •  

        Are you from Tas/NZ, 150 to SG seems high for mainland OZ ??

      •  

        I am with ABB, Dota2 Ping Perth to SEA ~60ms , Valorant to Singapore1 ~100ms

      • +1 vote

        I'm on Tangerine too and 20ms to AU local server, 90ms to SEA, 120ms to Japan.

    • +4 votes

      Move to Perth.

      • +1 vote

        53ms to Singapore, 52ms to Sydney

        Best of both worlds

    • -2 votes

      Delete dota2

    • +1 vote

      Asks a question, gets negged… have upvoted you back to neutral (for the moment). Love and hate this community sometimes.

    •  

      Use https://mudfish.net/

      If you are an Ozbargain super user, you can download their Android app and pay for credits using Google Play credit from Rewards.

    •  

      I did the same and my pings to Japan improved dramatically. Went from 170ish ping to 120ish for FFXIV. Very pleased

    •  

      How much ping you getting, mate?

    •  

      hehe i play on SEA with ABB. Ping is about 99. Whats superloop ?

  • +9 votes

    Yeah not a happy camper with superloop. So many faults and dropouts. Customer service offers little help.

    • +14 votes

      I cut over from ABB to Superloop last month (50/20 plan)…so far am very happy…no drop outs, speeds typically at or above nominated speed, cheaper than ABB… but I have noticed the past two days the CVC at Acacia Ridge has gone over 90% (this could be linked to the snap lockdown in Brisbane though)

      • +1 vote

        Unless it goes above 100% you have nothing to worry about.

        •  

          More a comment of potential saturation of the CVC…if they are proactively monitoring and doing capacity planning then there won't be a problem.

      •  

        You dodged a one day outage about 7 months back and multiple shorter outages since. Communication quite poor too.

        To be fair it has been relatively solid the last couple of months though. Not good enough to keep me on the non-special rate though. Churned back to ABB for 6 months.

    • +1 vote

      When i had superloop nbn 25 for $44.9/month for 6 months i was super happy with them, very fast connection excellent support. ETC

      One of the best ISP s i have had at my house

    •  

      No complaints from my side 7 months in. I'm not a gamer but often work from home, and typically streaming something at night and have not had any issues. Any support calls I did have early on (no NBN modem) were great.

    • +1 vote

      Had the exact same issues moving over from ABB, was good for the first 3-4 months and now it’s just constant small drop outs. Not good for conference calls WFH.

      Have moved back to ABB after 6 months

    •  

      I joined Superloop on a promotion last December, I did mention to my wife about changing providers once the promotion ran out, but as we'd had no problem at all with them decided to stay.

    •  

      Yeah I heard good things about superloop but their service wasn’t great.
      Didn’t get the speed boost at signup and takes forever to get phone assist or email reply

  •  

    what about existing customers?

    • +3 votes

      Existing customers got upgraded for free to higher speeds last month. Apart from that nothing.

      • +1 vote

        I'm still on 100/20, can you please link me to the free speed upgrade?

        Thanks

        • +1 vote

          Bugger I misread the dates. It was in March and they are expired.

      •  

        I did not get any free upgrades to speed either?

    • +1 vote

      I called up and they gave me $5 off a month for six months.

  •  

    Need offers on lower speed nbn from superloop please

    •  

      The exetel 50 dollars for 6 months deal on 50/20 is a good deal

      •  

        That is no more i think it expired on 31 july ??

        I might have to go with Aqua mobile nbn 50 for $50 for 9months

        •  

          I think it is still running even though it says it expired two days ago

      •  

        superloop now owns exetel

    • +1 vote

      25/10 $54.95 for 6 months.
      50/20 $59.95 for 6 months.

  •  

    Does anyone have any personal feedback on switching from ABB to Superloop using FTTP? SL plans are noticeably cheaper but is it worth the switch for a $20/month difference?

    • +4 votes

      I moved the other way (Superloop to ABB) to take advantage of their 6 month discount, no noticeable differences between the two

    • +2 votes

      On FTTP you can have up to 4 connections at the same time.

      • +2 votes

        Then get yourself a link aggregation switch for that sweet sweet 4000/200 connection

    • +4 votes

      Some routing and ping is better and some isn't. There is nothing to lose with no contracts. You can easily change back. FTTP cancellation isn't done automatically. Call Aussie BB to cancel or you will end up with two monthly ISP bills.

      • +1 vote

        Yeah I remember the activation was pretty seamless. My ABB 6 month speed boost from NBN Co's CVC capacity promo ends in a few days so I'm thinking of switching to save some $ and SL seems to be the closest viable match to ABB. But you're right - the no contract options available these days make switching a breeze.

    • +3 votes

      I have had many dropouts (5 months in). Their support is non-existent. You cannot view current outages without being logged in (and even then, can only see your own POI, not others). Clearly the behavior of someone to be trusted. About 2 weeks ago there was an outage that was entirety of NSW* for about 5 or so hours and there was no mention of it on their "outage tracker" at any point. Hardly what I expect from an RSP in Australia.

      • Basing this off the whirlpool outages thread where people gathered that many POIs were hit.
    • +1 vote

      It works great, SL biggest down side is they don’t really have customer support, but on FTTP you won’t really need them.

      I have been with SL for over 12 months now, coming from ABB

  • +3 votes

    used superloop and they upgraded me for free from 100/40 unlimited to 1000/50 3TB, feels good but price jacked up after first 6 months, now paying 99 PM, not too bad but will switch after 6 months upgrade….

    customer service can't help at all, they have intermittent connection issues to AWS sites, (other sites working but cannot go to amazon, JIRA etc…. cannot call for help and their customer serviced reached out weeks after… pretty pathetic service.

    •  

      Are you saying that you have issues accessing Jira and AWS-hosted websites?

      • +2 votes

        yeap, most websites working like youtube… but no AWS sites…. such a pain when working from home…

        it started in the morning and then fixed around lunch time…
        not likely to be an AWS issues since hotspot worked

        tried to contact their service, no phone number, sent an email and they got back to me weeks later saying they couldn't find any issue, of course you can't find any issue now….

        •  

          Ergh…. that sucks. Our PaaS is hosted by AWS and we also use Jira/Confluence. Might need to do some further research I think!

          •  

            @KangaDrew: I never have a single problem with any site (and use AWS quite a bit), probably an issue with your setup.

            • +1 vote

              @lt7: HD9990 has AWS/Jira issues, not me

    • +1 vote

      hey have intermittent connection issues to AWS sites, (other sites working but cannot go to amazon, JIRA etc…

      Ahah! I knew it! I thought I was going crazy, I'm a software eng and ever since working from home I'd been having massive latency issues on our deployments and JIRA has been unusable, while plenty other sites were doing fine. I just assumed it was high CVC load or something.

      •  

        I have no issues accessing JIRA or AWS EC2, im on superloop FTTC 100/400 unlimited (sydney)

        tried a different dns and clear your hosts file?

  •  

    I was with ABB and switched to superloop 6months ago to avail their discounted plan.

    If i switch back to ABB, will i be a new customer?

    •  

      Yeah that works. Aussie BB is 6 months to be a "new customer".

  •  

    Belong is better value for the $55 tier. Get 30/20 speeds but nearly no CS and 12 month contract.

    • +1 vote

      Great plan until you have issues and can only email them/wait to be called for support, usually the next day when the issues have resolved themselves.

      • +1 vote

        Unsure if your taking about superloop….. as it sounds like superloop.

        Superloop hide there support number on there website and try and make you email them.

        • +1 vote

          Yeah I finally found it thru google. Dodgy

    •  

      Moved from Superloop to Belong due to price offering. Not too happy.
      Would consider moving back to Superloop once the contract ends.