This was posted 2 years 2 months 6 days ago, and might be an out-dated deal.

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Earn 2% Instant Cashback on Everyday Global Debit Card (Tap and Pay under $100, Max $50/Month Cashback) @ HSBC Australia

2991
Earn 2% Instant Cashback on Everyday Global Debit Card (Tap and Pay under $100, Max $50/Month Cashback) @ HSBC Australia
Go to Deal
MagicMushroom on 27/02/2022 - 15:32 hsbc.com.au (2483 clicks)
Last edited 27/02/2022 - 16:19

Welcome to OzReminder. Last posted 2 years ago, you can get 2% cashback instantly with this debit card. Other instant cashback cards include crypto.com card, Kogan credit card and Revolt metal card but these are not cashback in AUD.

Steps:

  1. Deposit at least AUD2,000 into your HSBC Everyday Global Account every month (can be withdrawn at any time).
  2. Earn 2% cashback instantly on purchases "under $100 (=$99.99)" with tap and pay. Max $50 per month.

Tips:

  1. Get the App to check if cashback is activated under Everyday Extras section.

  2. Can Tap & pay with Apple Pay/Google Pay

Dont forget $100 Bonus with $2000/Month Deposit for 3 Months (within 6 Months) for New Everyday Global Account @ HSBC

Fees and charges for the Everyday Global Account, Thanks to oziebee

Account Service Fee Fee
Monthly service fee $0

Transaction fees

Transaction fees local - per transaction
Online Banking $0
Deposits $0
ATM Withdrawals $0
EFTPOS $0
Bank@Post™(Post Office) $0
Automated Phone Banking $0
BPAY® $0

International transaction fees

International transaction fees per transaction
Overseas ATM Withdrawal Fee $0
Overseas Transaction Fee – Payable when you make a transaction on your account in a currency other than Australian dollars, or you make a transaction on your account in any currency (including AUD) that is processed/billed by either the merchant or its financial institution/payment processor outside of Australia. 0% of the total value amount of each such transaction
Financial Bank Account Cashback Debit Card Transaction Account VISA

Related Stores

HSBC
HSBC
Visa
Visa

closed Comments

  • Stevemao on 27/02/2022 - 16:47

    How does this compare to this deal? https://www.ozbargain.com.au/node/685358

    • Seisei on 27/02/2022 - 17:03
      +2

      One's a debit card, one's a credit card. Just get both.

      • tharlow on 27/02/2022 - 17:10
        -1

        Then stack them (i.e., glue them together) for 4% cashback

        • qingyu on 04/03/2022 - 10:51

          if I tap, will both card got charged ? x2 payment?

          • USER DC on 08/03/2022 - 09:49

            @qingyu: None of them will be able to communicate properly to the eftpos terminal, since it will be getting multiple confusing signals

  • Vulgar on 27/02/2022 - 17:04
    +3

    Best debit card. I use this between all my churn credit cards.

  • jussie2000 on 27/02/2022 - 17:04

    My physio expense didn't get cashback. Neither did uniqlo when I tapped n paid. Other doctors expenses did get 2% tho. And most other shopping expenses get it.

    • spaceflight on 27/02/2022 - 17:20

      Maybe they use an international payment processor

      What transactions do cashbacks apply to?
      These only apply to whole transactions under $100 where you tap to pay with Visa payWave, Apple Pay and Google Pay™, and the merchant or its financial
      institution/payment processor is registered in Australia      . As they only apply to whole transactions, you can’t make part payments for the one transaction.

      • jussie2000 on 27/02/2022 - 18:58

        Hmmm interesting. Maybe uniqlo is not registered in Australia? The physio is definitely though. When I asked branch they knew nothing. Got told it's automatic…

    • tulip99 on 28/02/2022 - 09:31

      I get it at my dr's surgery :-)

  • Cluster on 27/02/2022 - 17:32
    +3

    I've been using my HSBC card for years and probably saved about $500 by now. Yes, saved, as I didn't spend anything extra then I otherwise would have.

    The card has a couple of quirks: Not all paywave transactions get the rebate. For example, parking ticket meters, some underground carparks, and curiously, any payments to police (before anyone asks, it was a licence application).

    Last time I checked, HSBC's banking web site was truly awful, but their phone app is quite good. Overall, I recommend this product.

    • IpGem on 27/02/2022 - 21:16

      but their phone app is quite good..

      ..only if compared to their website

      They recently updated it, it was way too horrible before. And before I forget, they still don't have PayID

    • tulip99 on 28/02/2022 - 09:31

      I've gotten cashback on parking gates/underground parking in Tas

  • kgree92 on 27/02/2022 - 17:36
    +2

    Hmmm interesting… if only their system is user friendly.

    Im sticking to credit cards for now

  • Unorthodox on 27/02/2022 - 18:15

    Will have to check this out but damn they really should invest in better technology lol…

  • basketcase86 on 27/02/2022 - 18:18
    +5

    Used HSBC until Crypto card came along. Lil bit more risk but 5k staking at 10% is great and the 3% is returned on just about everything (no gov fees etc). You can withdraw your 3% easily enough too if you don’t want more crypto.

    • MrFunSocks on 27/02/2022 - 18:43

      CRO has lost almost 1/3 of its value in the last month, 50% in the last 3 months. That $5K investment looks more and more like a bad investment every day.

      • cute as duck on 27/02/2022 - 18:49
        +1

        CRO has lost almost 1/3 of its value in the last month, 50% in the last 3 months

        It is up 2.6% in the last month actually. And up 165.4% in 1 year.

        I don't own CRO.

        • MrFunSocks on 28/02/2022 - 08:33

          According to crypto dot coms own app it’s not up in the last month. That’s where I got my figures.

          I do own CRO.

          • cute as duck on 28/02/2022 - 09:12
            +1

            @MrFunSocks: It was definitely up at time of both of our comments though when it was $0.423. Since our comments it went down 5.8% in last 24 hours.

            I don't like diluting my BTC with other coins so I agree with you however, I don't think it is worthwhile owning a certain % of your portfolio in an exchanges/CeFi/DeFi native token to chase higher rewards.

        • MrFunSocks on 28/02/2022 - 11:49

          Crypto is having a market correction right now, and it's only going down for the foreseeable future as more and more people realize it's basically a scam. Anyone that's 100%+ up should be getting out if they're smart.

          • MadamMighty on 28/02/2022 - 13:03

            @MrFunSocks: "I do own CRO" "Crypto… it's basically a scam" - ? Um, what?

            And also, have you read up on blockchain technology and its potential uses at all? Right now, crypto is still highly speculative and thus volatile. No market is up right now with what's going on around the world, but crypto is always expected to crash harder, because it has such crazy bullruns. That said, it has every opportunity in the future to continue its rise up, as it has for the last 10 years (during which its death has been announced about a million times).

            Bitcoin is the best performing asset of the decade by far, but the biggest problem is that the average person does next to nothing in terms of research and simply fomos into the market at the wrong time (during the height of a run, rather than accumulating during a bear market when it has 'died'). After they inevitably panic sell at a loss, suddenly crypto is now a 'scam.' If you're smart, you'd do the research, start small and you will progressively understand when to buy, and when to take profit.

            • MrFunSocks on 28/02/2022 - 13:38

              @MadamMighty:

              Um, what?

              I recognize that crypto is basically a scam, and while there's money to be made with it I may as well join in. I've got a ETH miner (which has paid for itself easily, even though the value of what it has mined has pretty much halved) and have money in about ~20 different coins, which I'm pretty much break even with (and I only put in money I'm willing to lose if/when it crashes).

              I know about blockchain technology and its uses, but that doesn't really change anything. Bitcoin etc will never, at least not in our lifetime, be a viable currency for every day spending due to how volatile it is. No one wants to pay $2 for a can of coke using bitcoin but then by the time the transaction goes through it cost you $3 (or alternatively sell something for $100 of bitcoin and by the time you get the money it's only worth $80). It's basically just playing the stock market at this point, it's all just based on speculation and fear and is manipulated by the rich people that hold the most of it.

      • Korban Dallas on 27/02/2022 - 19:26
        +2

        Still up over 100% so good investment for me.

        Bad timing = bad investment

        • Slippery Otter on 28/02/2022 - 09:11
          +1

          Yup 400% here and upgraded to ICY.

      • basketcase86 on 27/02/2022 - 22:11

        Riskier than 2%…. but that 3% "could" turn into 6% easy enough. Each to their own. Defo worth a punt in my books; or at least worth some research.

        PS: I mainly stake USDC at 12% weekly. If it goes bust I would lose ALL though.

        • yk300 on 28/02/2022 - 07:37

          why USDC and not TAUD?

        • MrFunSocks on 28/02/2022 - 08:37

          The problem is it’s 3% + $5000. That $5k of CRO that you have to keep staked could be worth $1k tomorrow, and that 3% that you get back is now worth 0.6%. Then it could all be worth $0 because there’s no backing and they shut up shop.

      • Slippery Otter on 28/02/2022 - 09:10

        The whole market is down. Some other coins are down 70%…

        • MrFunSocks on 28/02/2022 - 11:52

          And the whole market just keeps going down and down, making the Crypto.com card that pays you back in CRO a worse and worse idea.

  • ozchobie on 27/02/2022 - 20:18

    I keep getting this error when advancing to the next step:
    Validation Error
    Some of your input data is missing or invalid. Please check and correct.

    Edit: Remove any apostrophes on your street address!

  • Chickenleg on 27/02/2022 - 21:04

    So with them having Osko - there’d be nothing to stop me from transferring my pay over on payday to meet the 2k deposit, then transfer back straight away, right? Or does it not work that way

    • Its4me on 27/02/2022 - 21:48

      Osko inbound only; that said if I pay in by OSKO just after midnight then send straight back, it's back in my other account before noon.

      • Chickenleg on 27/02/2022 - 21:54

        Ah ok. That’s still pretty quick, cheers

    • jasonb on 28/02/2022 - 00:14
      +2

      I use beem it to pull money between this and my main bank account. Instant both ways.

    • akafinal on 28/02/2022 - 06:51
      +1

      maybe transfer 2k to HSBC and keep it for a night before transfer back. That's what the branch advises me.

  • jrvb42 on 27/02/2022 - 21:27
    +3

    Just went thru the application process. Why do they need my income and employer details? It's a savings account not a credit account. Surely this violates the IPPs in the Privacy Act 1988?
    Over half the info they collected was unjustified for the purpose of opening a savings account.

    • I like freestuff on 27/02/2022 - 21:38
      -2

      Don't sign up then.

      • jrvb42 on 27/02/2022 - 21:40
        +2

        That doesn't really answer my question.

    • tulip99 on 28/02/2022 - 09:33

      It's like a job interview! I remember from 2 years ago :-( I wouldn't have proceeded if it wasn't for the $100 bonus.

    • haemolysis on 28/02/2022 - 10:58

      Whilst I don’t know why they need it, I also think worrying about this kind of data collection is a bit dramatic and unnecessary. If perchance you use the account as your main transaction account then they will ultimately get all this data anyway. And if you don’t, then some other bank has that data.

  • Boomer85 on 27/02/2022 - 21:33
    +1

    If you are not going to use HSBC as your main bank account, i don't think you will benifit from it.
    1. Not osko which means takes hours to arrive in the same day. Or you will receive next Monday if any transaction happens during weekend.
    2. Offset account interest will be higher than 2%
    3. Waiting for hours to get connected with customer service.
    Credit card team even worse.

    • I like freestuff on 27/02/2022 - 21:40
      +2

      For whatever reason they support fast payments in but not out. Money instantly shows when transferring in from any bank which supports OSKO.

    • nignucial on 27/02/2022 - 21:45
      +5

      Just Beem It :)

  • Amr911 on 27/02/2022 - 21:52
    +1

    Worst customer service!
    Had an account opened last year…after about 2 months for some reason they closed it..been there twice many calls…everytime they say that they will come back to me!

  • jaypeee on 27/02/2022 - 21:53
    +1

    Am I right in thinking this is better than credit card rewards for <$100? %2 cash is better than frequent flyer points right? Only exception is spending to reach min spend for card bonus churning?

  • blehgg on 27/02/2022 - 23:15
    +1

    I thought HSBC doesn't have OSKO?

    took forever to transfer money.

  • umoddbro on 27/02/2022 - 23:30

    Tried opening an account years ago cause of the $100 bonus…. completed the application and everything but never heard back.

  • Awesomandy on 28/02/2022 - 00:06

    2% cashback in exchange for "strange" customer services (most people call it poor although what they do isn't too bad if you have an understanding of what banks domiciled overseas need to do), lack of OSKO (but they do accept SCTs), and one of the worst finance-related apps ever known to mankind. I have "earned" almost $1k from it but I still question whether it was worth it or not. My work regularly deals with international banks big and small so that knowledge and experience is probably what got me over the line of putting up with this bank/product. I can't even extract transaction records based on transaction date rather than settlement date so a very simple thing of trying to keep track of transactions is a nightmare.

  • Sierras89 on 28/02/2022 - 01:09

    How long will I receive the card? I know they said 3-7 days, but will it really takes 7 days…

  • Jazza2400 on 28/02/2022 - 01:20
    +1

    Eh I'll keep my 2% crypto rewards and 100% Spotify cash back with crypto.com card

  • Sabric on 28/02/2022 - 05:35
    +1

    Do they have options like Auspost or other banks if I need personal banking (deposit or withdraw etc)?
    Do they use other banks ATM's withdraw, deposit for free?

  • The Wololo Wombat on 28/02/2022 - 08:26

    Does this apply for overseas tap and pay too?

    • Joseph Ng on 04/04/2022 - 19:44

      I think no as the T&C states it has to be Australian registered POS kinda thing.

  • jwsc on 28/02/2022 - 08:28

    if the store/restaurant is reluctant to let you split, bring out your physical card, say you forgot your pin and have no cash. Otherwise, you'll have to run to an ATM that lets you use your phone to withdraw (i.e. no pin required, I think Westpac does that)

    • Joseph Ng on 04/04/2022 - 19:43

      Good trick but might be a risk of being thought as having a stolen card if not a returning customer.

  • tulip99 on 28/02/2022 - 09:35
    +2

    I pay my landline phone bill at the post office and get 2% cashback with it :-)) Also my electricity bill under $100.

    • sweatbysu on 05/03/2022 - 15:19

      Would it work if I set up direct debit?

  • rektrading on 28/02/2022 - 09:54
    -7

    (Tap and Pay under $100, Max $50/Month Cashback)

    A maximum of $50 p/m cashback and under $100 in 2022 is a joke.

    • studentl0an on 28/02/2022 - 14:41
      +6

      If $600 a year in savings is a joke, why are you on this website?

      Congrats on making your first possible comment that isn't related to crypto BTW.

      • rektrading on 28/02/2022 - 14:50
        -5

        I enjoy 👀 for the 👍 possible deals/cash back.

        A $50 p/m and $100 spend limit is on the bottom of the barrel.

        • studentl0an on 28/02/2022 - 14:58
          +3

          If it's the bottom of the barrel, perhaps for a change you could actually engage with the community here and actually post a better deal?

          I also find your comments to be the bottom of the barrel. You appear to only be on this website to rep for BTC or to spread negativity through your comments - you do not appear to be here to engage in actual community discussions or to give back in the form of posting deals. I strongly believe your use of childish emoji's devalues your opinions further.

          • rektrading on 28/02/2022 - 15:30
            -3

            @studentl0an: Deals that I can find doesn't apply to 🇦🇺.

            They're also technical and isn't suitable for 99% ozb.

  • furic7 on 28/02/2022 - 10:22

    I switched from HSBC to Ubank and ING ages ago, simply because they don't have any rewards and interest was shxt… but seems I should re-look now.

  • Butt Scratcher on 28/02/2022 - 13:31

    Does it work on samsung pay too?

    • Clarky77 on 28/02/2022 - 18:09

      I don't think so (at least not officially) but if the transaction is recognised as a tap & pay you might still get it but safer to use Google pay.

  • studentl0an on 28/02/2022 - 14:40

    Can we transfer money in and out to make up the 2k deposit condition, i.e. could I transfer $500 between another account (ING for example) to the HSBC account and then back to HSBC 4 times to make up $2k deposited into the account?

    I just want to keep a small amount in the HSBC account to take advantage of the 2% cashback on small purchases.

    • Clarky77 on 28/02/2022 - 18:11
      +1

      100% you can deposit $2k and pull out out 30 seconds later. You can cycle $50 back and forth 20x it doesn't matter so long as there are $2 worth of deposits over the month even refunded card transactions count towards it.

      • studentl0an on 28/02/2022 - 18:20

        Nice!

        • Clarky77 on 28/02/2022 - 18:23
          +1

          I generally use beem-it to send money out instantly from my HSBC account because they don't have PayID just yet and then PayID money into the account. You can only Beem-It $1k per day though so unless you are happy to leave money in for a day or so it'll take a couple days or just organise it so you do $1k every fortnight.

  • markis on 28/02/2022 - 15:11

    Is the 2% cashback activated for a full 30 days, or only until the end of the month?

    Would I need to have $2k deposited on the 1st of the month to be eligible for the 2% cashback for the whole month? or will it work if $2k is deposited anytime during that month and be valid for 30-odd days?

    • Clarky77 on 28/02/2022 - 18:13
      +1

      Basically if you deposit $2k this month you are covered until the end of next month. You could skip next month entirely and then deposit $2k on April 1st and you'd again be covered through the end of May.
      But in general your current months deposits cover you for the following calendar month not 30 days from when you completed the $2k. Hope that makes sense?

      • markis on 28/02/2022 - 21:06

        Thanks, that was perfectly clear :)

  • pandadude on 01/03/2022 - 13:02

    You forgot to include Australian Military Bank 1% paywave rebate up to $25.00

  • Jpo on 01/03/2022 - 21:29

    I applied 2 years ago but they denied me saying "…we could not verify your name, address and/or date of birth against the information held with Equifax, the credit reporting body we use to electronically verify an applicant’s identity… Our attempt to verify your identity with Equifax will not show up on your credit file…" Does anyone know if they still use Equifax?

    • c64 on 01/03/2022 - 22:06

      i got the same message my account was opened last year. i mustn't have any history with equifax.

  • Romper Stomper on 02/03/2022 - 10:58
    -2

    Old news

  • mitty on 05/03/2022 - 12:22

    Another fan of this account. Also made about $500 so far just in the course of my normal spending, anything under $100 goes on here (so not using other credit/debit cards as a result anywhere near as much as I used to). I figure that the 2% is probably more than I would get in earning points on some other card.

    One thing I've discovered: You aren't meant to get cashback on government services for some reasons (it's in the T&C's there somewhere), but in Victoria at least you get 2% back on Myki topups. Worth it if you're still using public transport.

    • wangasm on 08/03/2022 - 15:25
      +2

      This is the full exclusion list. This is normal for cashback incentives like this to prevent loopholes or just limit spending (Govt would include things like ATO bills, council rates). The way they detect what your transaction is, is by using the merchant category code (MCC) of wherever you are transacting. So if you just topped up your Myki at a newsagent they would just see it as a standard retail purchase.

      business
      bus, rail & ferry fares
      traveller’s cheques
      refunds
      vending machines
      purchases made with cash withdrawals
      commercial
      foreign currency
      money orders
      reversals
      car parking
      Bitcoin and other non-fiat currency
      online purchases
      government
      debt payments
      money transfers
      gambling
      cash withdrawals
      transactions made by us

  • [Deactivated] on 07/03/2022 - 19:19
    +2

    To be honest, don't use HSBC, the website and app are all really bad.

    Their account/creditcard/homeloan applications are very complicated.

  • burgermaniac on 10/03/2022 - 17:22

    Here's a bit of a hack, transfer $2000 between your HSBC accounts and it should count (has for me) to the deposit threshold.

  • 1968 on 22/03/2022 - 08:52

    My app doesnt even look like that? (screenshot in OP) I have the latest version from what I can see. Trying to work out if I am qualified for the deal. any ideas?

    • Webber000 on 22/03/2022 - 18:48

      The screenshot is the last version of the app. It was updated recently and looks completely different now, and is much slower opening everything now.
      Click your everyday account so you see your transactions, and at the top of the screen above the transactions are three bars. The last bar is the one called everyday extras click that to see your earnings and qualifying deposits/status.

  • thomalfa on 28/03/2022 - 21:14

    Hi op, which kogan credit card got instant cashback? The black card back by citibank?

  • Joseph Ng on 04/04/2022 - 19:39
    +1

    Just noticed that my Everyday Extra hasn’t been activated yet after depositing $2000 into it this month. Anyone shares this issue?

    • dingdong3000 on 17/04/2022 - 16:13

      Same issue and no instant cashback status this month…

      • Webber000 on 18/04/2022 - 12:42

        Same here. I'm still waiting on a transaction from 28th March, and haven't had any from this month and the status page shows I haven't made a qualifying deposit even though I have twice now. Their chat said theres no issue and "it always takes up to 14 BUSINESS days". (It never has before)
        Would be really nice if anyone here could reply saying if they have actually got their cashback as normal this month!
        So we know if it is a huge HSBC error or just certain accounts.

        • sweatbysu on 28/04/2022 - 20:50

          Looks like the issue has now been fixed

          • dingdong3000 on 29/04/2022 - 08:45

            @sweatbysu: Not on my end unfortunately. They have acknowledge known issue for this month cashback and their 'team' are looking into it.

  • FujiFruit on 05/04/2022 - 11:18
    +1

    same, i didn't get my 2% this month. I had a chat with customer service, they said hsbc is doing them batch by batch, and to let them know if the 2% doesnt come through 14 days after purchase.

  • Webber000 on 05/04/2022 - 14:01

    Same. My $2k on 1st hasn't activated it in the everyday extras section and it says I still need to make a deposit, so I transferred it out and then back in on the weekend and it still didn't pick it up. And I have a transaction from 28/3 that hasn't been given cashback but others on 29th and 30th that have so I contacted them yesterday as the $2k has always updated instantly and the cashback was always within 2 days (but 99% of the time showed instantly) and they just replied saying there's no problem and it always takes 14 days!
    I'm sure they have an issue or have changed something. Nothing has tracked since 1st April, which ties in with the extras section saying I haven't qualified for this month yet, and who knows what's happening with 28th transaction.

  • Gazpacho on 06/04/2022 - 14:44

    I think the app has changed from OP's description (which was helpful, thank you). How can you tell if you unlocked Everyday Extras for the month? Does the teal colour for that pie chart thing mean you have unlocked it for that month?

    • Webber000 on 07/04/2022 - 19:25

      Yes the month would have gone teal colour on the pie chart. There's also a bar chart below that would have gone teal (so if you did $1000 deposit then half the bar chart would be teal and it says how much more you need. The pie chart just lit the whole month teal when over $2000).
      Until ~27th March this always happened instantly as soon as the transfer cleared into your account the colours updated (and 99% of transactions got cashback instantly as soon as they were listed in your account, 1% showed it 1 or 2 days later for some reason).
      However since 28th March it appears to have broken! I have still not got cashback from a transaction on 28th March (but have for several on 29th), and nothing has worked since 1st April. No cashback, the pie chart and bar graph haven't updated despite me having put 2x $2k in to try to get it working! And yesterday I got a push notification 'reminding me' that I haven't funded my account this month.
      But, its all OK because the chat person says there's no issues and it's always been like this (broken!?) and that it always takes up to 14 days!

      • BoomTetrisForJeff on 29/05/2022 - 12:43

        Did it end up working for you?

        • Webber000 on 31/05/2022 - 13:07

          Since 4th May I've got cashback for new purchases, but haven't got any of the missing march or April/may ones yet. Gave up chasing. They've always said the April ones are still being processed due to their system fault so I'm sure I'll get them eventually. And March they have escalated 3 times to the relevant team and promised I'll have it within 7/14 days and then apologised that the relevant team has just ignored it. They claim they can only escalate again and can't go to anyone else or add a miscellaneous credit for the march ones.
          I don't mind about all of April as there was clearly a system issue (which they should have acknowledged - they didn't even add a note to the statements but then maybe only certain customers were affected, and I do assume I'm on the list and will get them one day!) but my random missing march ones that aren't related to April and their inability to solve it leaves me wondering about their general customer service ability and I could not recommend them based on that any more I'm afraid.
          The colours on the cashback wheel are also working for may if you wondered, but April is greyed out still on the wheel.

          • Webber000 on 28/07/2022 - 18:32

            @Webber000: @FujiFruit @dingdong3000 @sweatbysu @Joseph Ng @BoomTetrisForJeff etc
            Did anyone get their missing April/May cashback yet?

            I haven't and am also still waiting on the missing March transactions - so I raised an official complaint for March that was before their system issue to try to nudge them into just sorting it (and frankly its too long to be waiting for a global company to still be fixing their April issues). I was supposed to receive a reply to the official complaint within 7 working days and didn't - so after 14 days I used the form on the website to dispute the outcome of the complaint (on the basis that they hadn't replied), and it stated that I would receive a reply to that within 48 hours. Again I didn't! They have now just finally replied to that saying that they are unable to reply to a complaint made using the official form on their own website and I have to launch a new chat to discuss it or call them!
            I thought I would share as they're now a complete joke of a company. I'm going to leave them as its clear if they can't fix this then they can't be trusted should something ever happen and you need help.

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