Collect 4,000 Flybuys points (worth $20) when signing up for Disney+ ($1.99 for the first month, $11.99 thereafter)
Offer can be found in the flybuys app under "Offers just for you".
This should be the sign-up page but it is hosted on bn5x.net domain. If you are concerned then please sign-up via the Flybuys app or the link in your e-mail.
Got one lot of 4000 points today, not sure if they'd reject the 2nd as it's a linked Flybuys account but fingers crossed
After hassling and hassling them via FB (once) and email (3 times) I've just checked and my points have come through. Finally, the journey is complete.
Glad people finally got their points. I am still waiting - being ghosted by both the email and Facebook support teams.
Still waiting too and have tried calling and messaging on FB. Have been chasing for about 20 business days since my first email. It's now been over 2 months since the promo finished. Going to report this to the ACCC now as a scam even if it is just really bad customer service from Flybuys :P
From what FlyBuys customer support told me was this was all on Disney's end. Not sure what jurisdiction the ACCC have over Disney - but since FlyBuys advertised it, maybe something can be done.
Contracts are contracts and I bet FlyBuys didn't do anything wrong exactly, but it was a shit experience, and really "hard work" to get the $20 worth of FlyBuys points for signing up to Disney, which I wouldn't have otherwise done.
What I think I'm trying to say is If anyone deserves your anger for this colossal screw up, it is Disney, not Coles Myer. But hey, any major corporation deserves the negative attention and publicity when they over promise and under deliver, so go nuts.
Still waiting for my points - even though I clicked thru from flybuys link to the Disney Plus promo page where I entered the flybuys number and then proceeded to subscribe
Phonecall 4 weeks later said I should wait to get the points
Notice that not even the 1.99 appears on my flybuys activity let alone the 4000 bunus points grrr
Just got the message from Flybuys facebook:
Thank you so much for your patience. The bonus points for joining Disney + were credited to your account on 21/11. Please allow 48 hours to view this.
And they are there! Wow. 2.5 months later.
Same here, via Facebook!
Mine was credited on the 17th but messaged today too. But nothing on my husbands fb although raised at the same time 🤔
What info did they require be sent via the Facebook messenger?
Did you offer the info up front or wait for them to request certain info
I presume there is no real time chat .. just time lagged communication?
Thank you for your message.
If you haven't already please provide us with the following: Full name, address (including post codes), date of birth & membership number excluding the 600894.
If the matter is urgent please call 13 11 16
Kind regards,
The Flybuys Team
That will be the auto reply. And then they ask you for the Disney + signup confirmation email
Thanks for the Info
For the sake of certainty so they don't run me around, is the terms of the Disney signup confirmation email - the following?
"About Your Account
Welcome!
Creating your Disney+ Account is the first step in signing up for Disney+. If you haven’t yet completed your Disney+ order, please visit the Disney+ Help Centre for more information about how to complete your registration.
Once complete, you’ll use this account to watch Disney+ on connected TVs, mobile devices, and the web on any supported device.
If you believe you received this message in error, please visit our Help Centre for more information about how to delete this account. We’re always here to help."
I ask as it is talking about setting up an account completing the Disney order - rather than clear cut confirmation
@Wally: Yup that's the one I sent. I think they just need something to confirm the signup date when they take it up with Disney+
@Wally: I sent them the email confirmation one that has the body heading "Welcome to Disney+". Then the first sentence is "You're all set to start streaming".
I did this on 14 Nov after they requested that I do so and a week later I got the points
@Wally: Just got an FB message:
Please provide us the date of sign up along with a screenshot of the email confirmation from Disney+ so we can investigate further.
I signed up on 19th Sept (the last day of promo)
But my Disney welcome-back/"confirmation email" came on 21st.
Now I've submitted screenshot of my GooglePlay / PayPal subscription confirmation instead…
, thanks for your message. We have sent this off to our support team for further investigation, please allow up to 7- 10 business days for this to be investigated.
@capslock janitor: got emailed today/pts finally
Hi ,
Thanks for getting in touch.
Please be advised that we can see the points for the Disney+ were added to your account on 03/12/2022. You can view this by simply signing into your Flybuys account and scroll down to the shop date under the “Transactions” tab via our website.
If you have any further queries, please call us on 13 11 16 Monday to Friday, 9am to 7pm, AEST (excluding national public holidays).
Thanks for your patience. If you have any other questions, please don’t hesitate to ask. We’ll be happy to help.
Kind regards,
Edge
Just called again for the third time, was told they're still working through it… Absolutely ridiculous how long this is taking, seems they're just fobbing people off like eBay do.
Emailed a month ago. Replied once to ask me which promo. I replied back. Then nothing. Think I should call
disneyplus got some nerve emailing me "come back and enjoy 20% off your first month"
I'm giving up. For the amount of time and attention I've put into this, thats way more than $20.
After 3 emails, finally received a reply - "the points will be credited in 3-5 business days. Sorry for the delay "
3 emails at 3 minutes an email, the $6.66 per hour. If I got my maths right.
For some it's about the principle of the thing ;)
I agree, I was berated earlier for trying to get my points.
Never got my points. Never got the response to my message over "Contact us" form. Emailed [email protected] in the hope I won't need to waste a few hours on the phone.
I and my wife are still waiting for the points too. When I email them I get the following:
Delivery has failed to these recipients or groups:
[email protected]
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.
I literally just tried following up too on my almost 4 week old email where they asked for details. Same response, they must have got so many people emailing about this
Had 3 accounts have points come through on Friday night. Still many to go…
How many dam flybuys accounts you got? Also did you have to submit anything chasing up points?
17… only 1 got points with no chase up.
The rest I've been emailing.
Wow that is an awful strike rate.
Wow, did you make those accounts for this deal? I can't imagine keeping track of that many cards for normal usage
@MeesusEff: Nah, had them all for a long time. Manage them all with scripting. Good for promos, basically always getting equivalent of 20% shop back in points.
@cooni: Wow wish I could learn how to do that. Did you use the same name and addresses when you signed up? When I contacted them on Messenger they asked for emails and address, thought that was a little OTT for the address
@MeesusEff: Yeah all same details. They don't seem to care, I've received FB help for 2 different accounts
@MeesusEff: Lol an explanation as to why I'm negged would be nice 😂 I mean not sure why Flybuys need to know where I live in order for me to enquire about my points.
Were your Flybuys accounts linked or standalone? Not sure if they'd reject my husbands due to it being linked 😮💨
They are standalone
Don't you need a different mobile number for each account?
I am yet to receive my points
Fb messenger person said they've sent off to relevant dept but still have yet to receive any update or anything since Nov 22nd
10 Nov here and still no points
Same here time has FlownBuy.
Finally got it sorted with yet another fb msger followup
2 different accounts had this happen just today:
5/11: Submitted web form
28/11: "could you please send in the day you signed up with the confirmation email", responded same day with screenshot and date of sign up
14/12: "Please also provide us with your Disney+ email confirmation, and we will investigate this further for you"
Infuriating
Still no points, I don't think I'll ever get the points. Flybuys customer service is the worst!
Finally received 4000 points as a “call centre adjustment” today. I think I sent 6 emails
That is the benefit of emails. You can send them over and over without much effort. You have a record of dates and harder for them to ignore written requests.
Finally received my Flybuys points yesterday.
19th Sept: Signed up for Disney+
Late Oct: Submit enquiry message through Flybuys FAQ contact form.
4th Nov: Email a follow-up email to [email protected]
16th Nov: Received an email responding to my enquiry through the Flybuys FAQ contact form from late Oct. They requested the email address used to sign up for Disney+, and the confirmation email from Disney+ during sign up, which I promptly provided by email within 24 h.
4th Dec: Sent a message to Flybuys through Facebook Messenger.
7th Dec: Received a reply through Facebook Messenger that they will look into it.
8th Dec: Received an email from Flybuys saying that they will look into it.
16th Dec: Received 4000 Flybuys points.
Also received my points yesterday. After 10+ emails, terrible experience.
Thanks for sharing the tip re talking to Flybuys through FB Messenger - will check it out
Just had another 6 accounts come through.
So that's 12 of 18 now. Still waiting on 6 of them.
Nice..
Flybuys messaged that they credited my points back in the 17th November but we signed up for 2 accounts and only got 1 (linked account). Frustrating
Still chasing my flybuys points…
did you fill in that form on flybuys website?
Finally received 4000 points, after filling that online form 3 times…
16 of 18 accounts received now.
And the last one had the points come through twice, once as the Disney+ Offer, once as a Call Centre Adjustment (I've been doing all of web form, email and Facebook) hah.
You also have 18 FB accounts to go with each?
Oh no just 1 account, but they don't seem to care that I enquire about different flybuys accounts after each case is resolved.
After multiple follow-up emails most recently 9th Dec, where they responded on the 20th Dec they are still looking into it and will let me know, it appears the points was manually added for me on the 22nd Dec (just guessing as it doesn't say what it's for).
Finally after following them up 3 times I received my points
Got mine today. Took about 4 weeks from when I first contacted them, which is not too bad considering Christmas etc. This is how I went about it. Lodged enquiry via online enquiry form. They then emailed back requesting screen shot of Disney offer (I also sent copy of email with confirmation of subscription). They emailed back saying they were looking into it. One week later received points. Hope that might help. Still worth trying.
Same here just checked and looks like the 4000 points have been added.
Cheers OP! 🍻
Now I can finally get on with my life.
After emailing them, calling them and giving up on getting my points, they arrived today. Don't give up hope if you have called and been put on "the list" I was told about.