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[SA] Free New SA Drivers Licence for Optus Data Breach Customers @ Service SA

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[SA] Free New SA Drivers Licence for Optus Data Breach Customers @ Service SA
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BargainsGrabber on 27/09/2022 - 21:17 service.sa.gov.au (3538 clicks)
Last edited 17/10/2022 - 15:06 by 2 other users

Similar to ciab’s post earlier, Service SA has decided to waive the $20 replacement fee

It is the Government’s view that South Australians whose data has been breached through no fault of their own should not be liable to foot the cost of replacing their driver’s licence, and given the scale of this attack the Government has decided to waive the usual $20 replacement fee

If you have been advised that your driver licence details have been compromised by the recent Optus data breach, you are eligible to request a new driver licence number.

Please attend a Service SA centre, or, use the online application forms 🆕 to apply for a change of licence number. Please bring any documentation you have received from Optus.

Once your licence number has been changed, a new driver licence card will be produced and posted to you. Your new licence will be immediately available digitally through your mySAGOV account and on the mySAGOV app.

See Also: Driver License replacement schemes for other states.

QLD, SA, VIC, TAS, WA, NSW, NT

Automotive Driver's Licence

Related Stores

Service SA
Service SA
Optus
Optus

Comments

    • TinyTimmy on 27/09/2022 - 21:25
      +50

      As they should

    • qldmike on 27/09/2022 - 21:28
      +42

      I’d argue there’s a potential impact to your credit score if you Don’t change your licence number.

    • cloudie9 on 27/09/2022 - 21:32
      +2

      Be aware there is potential to impact your credit score if you change your licence number.

      Like how? Please explain?

    • hoit on 27/09/2022 - 21:33
      +1

      Is your credit score impacted when you are issued a new passport when the old one expires ?

      • jv on 27/09/2022 - 21:38
        -6

        driver licence number doesn't change when renewed.

        • hoit on 28/09/2022 - 09:04

          You didn't answer the question.

    • GlobalWorming on 27/09/2022 - 22:14
      +3

      Jv may be right. No one knows whats happening in bowels of Experian and such.

      • jv on 27/09/2022 - 22:51

        no worries, let them change their licence number and watch their credit rating dive…

        • tunzafun001 on 28/09/2022 - 00:17

          All just data entry. Experian / Equifax need to be on board with this and update credit files with the new numbers.

          I guess if you look at the inverse to this and they dont make the change, then you might as well apply for everything, pay nothing, then start a fresh with a new number.

        • sjj89 on 28/09/2022 - 01:56
          +1

          Credit rating agencies will adjust to this situation.
          Pretty basic

        • peterross on 28/09/2022 - 09:39

          Pretty sure what you're saying is bs JV. As @sjj89 said, agencies will just adjust.

          • jv on 28/09/2022 - 09:40

            @peterross: No worries, you're free to risk it and see what happens.

            • peterross on 28/09/2022 - 11:04

              @jv: you always have such a negative view of things. Lighten up a bit!

              • jv on 28/09/2022 - 11:14

                @peterross: sounds like you have a negative view of opinions that are different to yours.

                • peterross on 28/09/2022 - 11:21

                  @jv: Lol no. Your views are negative. If you can't see that, I don't know what to tell you

                  • jv on 28/09/2022 - 11:23

                    @peterross: Your view is negative about my views.

  • djsweet on 27/09/2022 - 21:28
    +1

    Official link: https://service.sa.gov.au/news?a=1112633

  • Willy Beamish on 27/09/2022 - 21:29
    +23

    The government should not be responsible for a non government owned company stuff up either…..

    • djsweet on 27/09/2022 - 21:31
      +14

      True. But they should do what they can to enable people to protect their identity. They’re going to recoup the costs from Optus one way or another anyway. Either fine the $&@! out of them or bill them for the cost.

      • wtfnodeal on 27/09/2022 - 22:23

        Agree otherwise it will be taxpayers end up paying for their own DL replacement costs.

    • jv on 27/09/2022 - 21:31
      -1

      Who oversees the regulator?

    • USER DC on 27/09/2022 - 21:38
      +2

      Who is responsible to hold Company accountable and penalize the company ??

      Its the government. Government needs reform in law to ensure company is severely penalized. A recent interview on ABC said if such a attack was to happen in US, companies will likely pay upto 100 million dollars in penalty, while breach of Privacy Act has penalty capped at 2 million dollars.

      Government is responsible for ensuring people's identity information are safe, However what government should not responsible for, IS COST ASSOCIATIED WITH IT DUE TO RECENT OPTUS BREACH, which Optus or any other low security company should be responsible for.

    • [Deactivated] on 28/09/2022 - 00:18

      No, but the government should have an ID system that doesn’t require you to give an single unchanging number to multiple companies as one of the sole ways of proving your identity.

      • ProlapsedHeinous on 28/09/2022 - 11:58
        -1

        And the government should have continuous white hat penetration testing and whatever other safeguards are of their servers are required to ensure they don't become the next breach. like the OPM hack where literally all the US military personnel clearance info was breached quite a few years back.. oof

    • Kas on 28/09/2022 - 10:49
      -1

      Not any more, since February, Optus is semi Gov
      https://www.optus.com.au/about/media-centre/media-releases/2…

      Couldn't pass 8 months, fcuked up…

  • amaneight on 27/09/2022 - 21:39

    Vic to follow ?

    • USER DC on 27/09/2022 - 21:41

      Victoria had this earlier, before SA.

      Vic roads website talked about this yesterday at very least.

  • Repposh on 27/09/2022 - 21:40

    Same deal for Victoria now

  • [Deactivated] on 27/09/2022 - 21:45
    +2

    NSW too.

    EDIT: Most states now, it seems - https://www.news.com.au/technology/online/hacking/states-rev…

    The NSW government has issued instructions for customers to apply for a replacement drivers licence, with Customer Service Minister Victor Dominello confirming Optus will notify customers in coming days if their licence number was stolen in the hack.

    To apply, residents with a digital drivers licence should head to the Service NSW app, where an interim card number, which can be used instead of a plastic licence card, will be instantaneously issued.

    A new plastic licence card will then be issued and sent to the home of the resident within 10 business days.

    Those applying for a new card will have to front the $29 replacement fee, but “reimbursement advice will be issued by Optus to customers in the coming days” according to Mr Dominello.

    The minister apologised on Twitter for taking “several days to reach this landing”.

    • gaosong2101 on 27/09/2022 - 21:55
      +4

      “reimbursement advice will be issued by Optus to customers in the coming days”

      I don't think the "reimbursement" will be guaranteed

      https://www.service.nsw.gov.au/optus-breach-faqs#who-will-pa…

      You will need to pay for the replacement and will need to discuss with an Optus representative if you wish to be reimbursed.

    • Koipanda on 27/09/2022 - 21:56
      +1

      Does replacing your DL change the Licence number or is it just the card number?

      • aquie5t on 27/09/2022 - 22:16
        +2

        Just the card number. Licence number stays the same.

        • bnh on 27/09/2022 - 22:38

          Service NSW also replace the license number during the snsw breach few years back.

        • Koipanda on 27/09/2022 - 23:19
          +3

          Doesn't that meake it pointless?

        • DangerNoodle on 27/09/2022 - 23:45

          As per the link, it will replace drivers licence number in SA. We don't have card numbers or issue numbers in SA so we have to request a new drivers licence number which is a pain.

      • DangerNoodle on 27/09/2022 - 23:44
        -1

        For SA they are allowing us to request a new number altogether as we don't have card numbers or issue numbers like other states.

        • cbeard on 28/09/2022 - 00:11
          +2

          We do have card numbers in SA. I was asked for it for the first time a few weeks ago when activating a prepaid service. Until then I didn't even realise there was a little number on the back, and my card was a bit worn from going in and out of my wallet so I had to guess one of the numbers (got it on try 2 out of 3, not sure what would have happened if I failed 3 times)

          • DangerNoodle on 28/09/2022 - 15:13

            @cbeard: My bad, didn't realise we started getting card numbers. At least that should make things easier since we can keep our licence numbers.

  • lostinsydney on 27/09/2022 - 21:48

    We'll need a new name too!

    • db2k on 27/09/2022 - 21:51
      +1

      I have a list of new names … commencing with …. Seymour Bartz … and transitioning to Wayne Kerr … or maybe even a Wayne King …

      thank you. my work is done.

      • lostinsydney on 27/09/2022 - 22:05

        IP Freely

        • db2k on 28/09/2022 - 01:04

          How can i forget old mate Hugh …. Hugh Janus.

      • sjj89 on 28/09/2022 - 02:00

        Standing on the shoulders of giants

      • omblygombly on 28/09/2022 - 11:19

        Master Bates has been overcome.

    • Hugh Man on 27/09/2022 - 22:06
      +1

      Here’s some new names to use! Ollie Tabooger, Lee Key Bum, Oliver Klozoff, Bea O’Problem, Al Coholic, Tess T. Culls, Hugh Jass, Mike Rotch, Amanda Huginkiss, I.P. Freely

    • Flyerone on 27/09/2022 - 22:13
      +1

      I'm looking forward to a complete new face as well. This one looks like a dropped pie.

    • GlobalWorming on 27/09/2022 - 22:16

      Saul Goodman

  • Kawaii on 27/09/2022 - 21:49
    +1

    Where WA

    • Vool on 27/09/2022 - 21:59
      +1

      Can't be changed in WA…

    • DerKaiZeRs on 27/09/2022 - 22:04

      WA is not part of Aussie I reckon.. coz we’re isolated state 🥹😩🥲

    • wangsk on 27/09/2022 - 22:12
      +1

      No optus reception

    • wtfnodeal on 27/09/2022 - 22:25

      In WA, quite sure we consumers are at fault for Optus’s mistakes.

    • Coatesy on 28/09/2022 - 11:18

      Also waiting on WA - need a new license number :(

      • ProlapsedHeinous on 28/09/2022 - 12:01

        I'd like to know why there is such a big issue that WA can't change their numbers but every other state can manage it just fine.

  • nfr on 27/09/2022 - 21:49
    +1

    My email says "No ID document numbers or details have been affected." So not everyone got the same email?

    • Koipanda on 27/09/2022 - 21:56

      Same here. Ex-customer since July.

    • robotfrom1984 on 27/09/2022 - 22:02
      +2

      I've only had the one email sent to me from Optus. This was what it said on mine "Importantly, no financial information or passwords have been accessed. The information which has been exposed is your name, date of birth, email, phone number, address associated with your account, and the numbers of the ID documents you provided such as drivers licence number or passport number. No copies of photo IDs have been affected."

      • muncan on 27/09/2022 - 22:08
        +1

        Thankfully your password hunter2 was not accessed.

        • [Deactivated] on 28/09/2022 - 00:23

          Their login page gave the error ‘your email is not correct for the password ‘hunter2’ please select your email matching password ‘hunter2’ from the list below:’

          :p

  • Potedude on 27/09/2022 - 21:51

    C'mon WA!!!

  • Stopback on 27/09/2022 - 21:55
    +1

    Vic gov went private. Wonder when they will pass it on

  • Azro on 27/09/2022 - 21:58

    Thanks, bought two.

  • phidj003 on 27/09/2022 - 21:59
    +5

    The real bargain here is not being with Optus.

  • LuckyDealer on 27/09/2022 - 22:00
    +1

    Any official government source that can clearly articulate a way to see if my/someone's details were part of the breach?

    • muncan on 27/09/2022 - 22:20
      +1

      You can check the Optus customer API yourself to see what Optus is storing and what could have been breached.

      See here for details: https://whirlpool.net.au/wiki/optus_sept_2022_breach
      (scroll to middle of page, "What Optus account could have been exposed?")

  • Herbse on 27/09/2022 - 22:10
    +3

    It took me 20 years to finally memorise my license number, now this 🤬

    • Willy Beamish on 27/09/2022 - 22:30

      If it's anything like NSW the License number never changes but the Card number does.

  • dangerdanger on 27/09/2022 - 22:12
    +2

    Annoyingly you have to spend hours in the Services SA queue!!! Why can't this be automatically applied for on line, or via their app

    • CheapGPT on 27/09/2022 - 22:37
      +1

      possibly to prevent another data breach

      • dangerdanger on 27/09/2022 - 22:54

        But other states allow you to do via app or online

  • Garrettau on 27/09/2022 - 22:38
    +1

    replacement with same or different number?

  • LuckyDealer on 27/09/2022 - 22:44

    What if someone knows my name, DOB, passport && Drivers Licence number. How can that impact me.

    We share this information quite a lot and quite frequently. i.e. call any customer care and you are literally verbally giving out half of above info to auth yourself.
    There is always extra layer of security along with this information and it will need to be very targeted to impact anyone from this level of information.

    Add 2-way auth to all your accounts that really adds up security.
    A very open-ended question.

    • muncan on 27/09/2022 - 22:49

      I would like to think we will eventually stop using identity numbers to prove our identity. But not until after we stop using passwords.

      • [Deactivated] on 28/09/2022 - 00:26
        +1

        Needs to be a unique number or token per time it’s used/given out. Easy enough to do digitally. Makes reusing the same number you gave the last company useless if done properly.

        • ProlapsedHeinous on 28/09/2022 - 12:04
          +1

          I agree. some sort of rsa or google auth or ubikey type setup would be much better.

    • mysterytal on 27/09/2022 - 23:31
      +3

      People can activate a mobile in your name with your name, address, date of birth and either your Medicare number or driver's license number or passport number.

      With a mobile account bill in your name they can then apply for credit online as if they were you.

      Whilst you might not suffer a financial loss you might find it impossible to get credit yourself in the future.

      • LuckyDealer on 27/09/2022 - 23:46
        -1

        Mobile bill needs to be postpaid and for postpaid they want something to confirm my address
        Knowing my Drivers licence number/medicare number/passport number will only give my current address which they wouldnt be able to say it out loud or put in to validate
        Also, all communication will come to my address since address on these doc is my address

        I dont see any easy way out unless someone updates or makes a fake id to send it to authorities with their address

        • mysterytal on 27/09/2022 - 23:48

          Who gets a physical mobile phone bill any more? They come online. You won't see it. They don't need to send you anything as they can activate a SIM online with your ID.

    • bnh on 27/09/2022 - 23:44
      +4

      For motivated actor, they can create fake driver license with your info but their photo. When that is created, pretty much they can do anything.
      Happened to someone I know unfortunately.

      • LuckyDealer on 27/09/2022 - 23:47

        wow, thats some scary shit. Hope everything was fixed for them.

      • dealhunterprimed on 03/10/2022 - 13:49

        can attest to this catching out an acquaintance who purchased a car from a private sale. Fraudulent DL was provided as proof of id and car purchased unfortunately had money owing on it. Fraudulent letter was also provided claiming all debts had been paid off.
        Point made above is relevant, if someone is motivated enough to make a fake DL, they may be motivated to steal your mail as well. one needs to be cautious, especially after the release of info at this scale

  • Herbse on 28/09/2022 - 00:26
    +2

    I'll be demanding optus pay to change my gender to prevent my identity being stolen.

  • JakDac on 28/09/2022 - 01:55

    LEGAL Class Action / Class action is a type of legal proceeding in which one person (the plaintiff or applicant) brings a claim on behalf of a wider group of people

    Time and car expense to get to Transport office / wasted time in line/ return trip / license fee = approx $200 per customer credited on Optus bill

    Easy for them and for victim Lemon to Lemonade

    This way they will pay professionals to keep data secure and not skimp on security

  • AustriaBargain on 28/09/2022 - 06:33
    -3

    The way the average Adelaide person drives, I already thought they gave out their licenses for free, in breakfast cereal boxes.

  • OpticalCog on 28/09/2022 - 06:55

    No where on the link does it say the fee is being waived? The email I got from Services SA stated I would need to pay the $20 replacement fee?

    Can anyone provide the source saying the fee is waived as otherwise I expect I’ll be asked to pay it when heading into Services SA.

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