This was posted 7 months 28 days ago, and might be an out-dated deal.

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NBN FTTN/FTTC to FTTP Upgrade: 100/20 $49.90/M, 250/25 $69.90/M, 1000/50 $89.90/M (for the First 6 Months) @ Tangerine

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NBN FTTN/FTTC to FTTP Upgrade: 100/20 $49.90/M, 250/25 $69.90/M, 1000/50 $89.90/M (for the First 6 Months) @ Tangerine
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teatea on 11/09/2023 - 13:46 tangerinetelecom.com.au (5890 clicks)
Last edited 30/09/2023 - 12:04 by 2 other users

I'm planning to upgrade my NBN and had a look at old deals hoping for magic. This deal looks like it's extended https://www.ozbargain.com.au/node/772488

I've copied pasta from previous post and updated dates and links to T&Cs to reflect the changes

This discount is only for those upgrading from nbn FTTN to FTTP (100/20 or faster) or nbn FTTC to FTTP (250/25 or faster). Search for your address and if eligible for the nbn FTTP technology upgrade, the discounted plans will be displayed.

Plan Speed Price Price after 6 Months
Speedy FTTP 100/20 $49.90/M $89.90/M
Superspeedy FTTP 250/25 $69.90/M $109.90/M
Ultraspeedy FTTP 1000/50 $89.90/M $129.90/M

(Speedy FTTP plan only for customers upgrading from FTTN to FTTP.)

This offer provides eligible new and existing Tangerine customers with a $0 upgrade from a fibre to the node (FTTN) or fibre to the curb (FTTC) nbn® connection to a faster fibre to the premises (FTTP) nbn® connection, in combination with a discount of $40 a month off the Recommended Retail Price (RRP) of an eligible Tangerine nbn® plan for 6 months from the date of activation, where a customer meets the following eligibility criteria:
a. The customer must have an existing FTTN or FTTC service at an address that has been identified by NBN Co as being eligible for an upgrade to FTTP;
b. The customer must initiate an upgrade to their existing service from FTTN or FTTC to FTTP by ordering an eligible new Tangerine nbn® plan between 1 April 2023 and 29 September 31 December; and
c. The customer must complete the nbn® installation process for their FTTP service by 31 December 2023.

This offer is offered on a no fixed term contract. You are free to cancel at any time without charges. However, cancelling your service within the first 6 months forfeits any remaining discounted months.

Tangerine Fresh Fibre $40 Discount Terms and Conditions

This may stack with Bupa $15 off. https://www.ozbargain.com.au/node/787265. Thanks KH234.

Tangerine Bupa Member NBN Offer

Referral Links

Referral: random (176)

Both referrer and referee receive $25 for signing up to NBN offer.

Internet Broadband FTTC FTTN FTTP nbn

Related Stores

Tangerine Telecom
Tangerine Telecom

closed Comments

    • teatea on 11/09/2023 - 16:51

      I couldn't find this in the terms and conditions in Tangerine. Can you provide a link?

      • eecchhoo on 11/09/2023 - 17:02

        This is what I can find for current promo on Fresh Fiber Upgrade and no fee to break contract unless there is other t&c

        The t&c on current offer https://www.tangerinetelecom.com.au/storage/terms/Tangerine-Fresh-Fibre-$40-discount-Terms-and-Conditions-v2.pdf

        The following is an older t&c
        https://www.tangerinetelecom.com.au/storage/policies/May2023…

      • Stivo on 11/09/2023 - 17:16

        Its NBN who do the upgrade, and they have their own set of T&C.
        https://www.itnews.com.au/news/nbn-co-to-charge-free-fibre-r…

        • teatea on 11/09/2023 - 17:23
          +2

          Fortunately, the common person isn't an RSP. Fortunately, I didn't sign up with NBN directly. So I'd say, unless if it's in the T&C, we probably won't get charged if we decide to downgrade after a period of time.

          • Stivo on 12/09/2023 - 09:16

            @teatea: Based on the comments people made about tangerine customer service, I don't trust them to take the customers side.

    • MeesusEff on 19/09/2023 - 14:56

      i did my upgrade in July, left in Sept as it was still pretty sh*t, confirmed multiple times and with transcript that there were no fees to be charged.

  • DemocracyManifest on 11/09/2023 - 15:28

    I had no issues with them installing my FTTP, my FTTN was with another seperate provider and I just cancelled it myself

  • rvsure on 11/09/2023 - 15:33
    +16

    Just switched from these guys to Superloop on Friday after a terrible customer service experience. I tried to downgrade my plan before last billing cycle after the 6 months discount ended. Submitted a form on their website and got an email saying my request has been received. I assumed it will be done if not I will get some communication. They just charged me for the same plan. When I checked for what happened to my request on their portal (you need to jump through hoops to find it) they just cancelled my request without any explanation.

    Contacted customer service over live chat and was told their accounts team cancelled the request because I went through the free NBN upgrade. When I asked why wasn't I communicated this, they said it's my responsibility to check the request status on the website, they don't email the customers. On asking where in the T&Cs it says I can't downgrade the guy agrees to downgrade the plan following month as good will gesture as if he is doing me a favour. As I find there is no use in arguing to get the plan changed immediately as they already took the money for higher plan I agreed to it. The guy said he added a note my account that the downgrade is approved.

    On the last of the billing cycle I reached out to the live chat again to make sure they don't f*** up again. To my luck (sarcasm implied) I got the same guy I talked to previous month. He told he remembers my conversation and tells me because you contacted after the billing cycle ended so you will be charged the higher price again. I told him it's the last day of the billing cycle as per the invoices. He simply says don't use the dates on the invoices they are not correct. Astonished by his answer I asked him which dates should I trust, he then said my bad I thought today is already xxxx (tomorrow's date) and he can downgrade my plan. No apologies, nothing. By this time I had enough of their bs customer service, I told him I would rather cancel the service as I don't like your customer service. The response is "sorry about that, when would you like to terminate". Got the service ended on the same day, signed up to Superloop using Shopback $63 cashback and got connected in an hour time on the same day.

    TLDR "Tangerine has worst customer service and website. The CS rep showed me attitude, I told him to shove it up his a*** and moved to Superloop".

    • Xizor on 11/09/2023 - 16:04
      +1

      I had a similar circus, and i cancelled a few days before end of the billing cycle. Absolute numpties. Had to raise a formal complaint refuse their "offers" until they refunded me for the extra month they charged me for despite porting out before.

    • rvsure on 11/09/2023 - 17:54
      +4

      Just checked my last bill, apparently I have $1.10 credit on my account but instead of refunding me that, they just added a $1 Visa surcharge + gst on $0 bill amount and helped themselves to it. I know it's a waste of time to talk to them for this small amount and lose my peace of mind. But a warning to anyone who will be cancelling their service in future with credit on their account to check their last bill.

    • capslock janitor on 12/09/2023 - 09:09
      +1

      Tell us you also lodged the detailed complaint to TIO?

    • ssfps on 30/09/2023 - 00:15

      After such a situation you should lodge a complaint with the TIO, ISPs often pay attention to TIO complaints.

  • bygones on 11/09/2023 - 15:43
    +2

    Worst Customer Service I have ever seen.

    Used their service few month back using some code, evening speed is far below than promised - couldn't fast forward movies smoothly and faced a bad experience while watching FIFA World Cup final.
    The worst is their What's App service, they reply you one random time and if you can't immediately reply, you get ghosted. There's no fixed waiting period or managed system, just the representative comes and ask your account and DOB for verification and goes away, then after few hrs another representative will come and this step repeats.

    Recently moved to Extel using bargain of OZB, so far good, but let's see how it goes.

  • hippyhippy on 11/09/2023 - 15:52

    Will they ever replace people with cable to fibre?

  • Xizor on 11/09/2023 - 16:06
    +1

    NBN performed OK, good speeds mostly for me in Sydney. Random nights during peak time however gaming was awful pings/packet loss for international gaming servers. When i left they charged me for the next month then had to go through nonsense to make them refund. Argued and contested despite transferring several days before end of billing period. Clowns.

    Will AVOID in future. On Leaptel now, and whilst certainly more expensive, has been great.

  • gregorian on 11/09/2023 - 16:11
    +7

    I personally do not endorse Tangerine and their ethics. I had several services with them and had to go to TIO to get them to resolve simple concerns pointing them to their T&C which they were happy to ignore in their favour.

  • blacksnow on 11/09/2023 - 16:49
    +1

    Got lucky with my Tangerine connection, the key was to not swap or ask for FTTN/FTTC while they upgrade. Then they receive no money while the upgrade is happening. They worked pretty quick because I refused to start Tangerine before getting FTTP. The customer service was rude and luckily my connection was straight forward. Tangerine tried to connect me to FTTN despite me submitting that I didn't want it while I waited for the install.

    Once connected have had 0 issues, will definitely swap after the 6 months.

  • truth000 on 11/09/2023 - 16:56
    +7

    I once cancelled direct debit and bpayed my invoice 3 days before due date. They charged me $10 "late fee" on the next invoice. I didn't pay attention and paid anyway.

    When I realized that, I decided to switch to another company. Switched to Exetel 3 days before Tangerine's billing cycle, they still tried to charge me for that cycle. A month later now with a late fee too.

    I sent an inquiry and said they can't charge me for a billing cycle that they didn't provide service for. Exetel provided nbn to me. They replied I had to pay because the invoice had been issued and then marked my case as "solved".

    Then they processed direct debit on my original bank card even though I selected bpay. Luckily the card doesn't work anymore. I will just ignore them from now on. But would warn other people to avoid this company. To existing customers, watch out for your bank account when you leave them.

    • Jimbuscus on 11/09/2023 - 17:30
      +3

      I just spoke to them today on the phone after emailing them a week ago about $150 worth of wrong charges.

      They claim they are still in the right but are doing me a favour by clearing them.

      These guys & Spintel are heinously bad.

      • JetBombat on 11/09/2023 - 22:06
        +4

        Same experience with them, looks like that's their business model to charge for service they did not provide! Never had same problem with Spintel, much better with them.

        • Jimbuscus on 12/09/2023 - 17:30
          +1

          In my experience, Spintel was actually worse than them in both Internet Quality and Admin.

  • OnlyFans on 11/09/2023 - 19:18
    +4

    I would not recommend Tangerine to anyone.
    I got speeds reduced by 70% in peak times as soon as I signed up. Was on a 100Mbps plan and only getting 30Mbps during peak hours.

    Tangerine support was useless and told me it was "normal" what I was receiving for service quality from them and there was nothing that could be done.

    I am FTTP and have went through many different companies (belong, more, mate, myrepublic, Exetel) and none had any issues with speed.

    They tried to blame my hardware and other devices on my network causing the slow down. Luckily I kept my other NBN service active to prove to them there was no network issues.

    Bunch of amateurs….

  • delusioned on 11/09/2023 - 19:41

    Are there any consumer/residential NBN plans that go above 50Mbps upload?

    • Twix on 11/09/2023 - 19:54

      FTTP - 250/100, 500/200, 1000/400.

      FTTN, FTTB, FTTC - 100/40.

      HFC - 1000/50.

      • theguwithnoname on 12/09/2023 - 00:13
        +1

        FTTP - 250/100, 500/200, 1000/400.

        Residential plans? Really? Can you suggest some ISPs? Last I checked for symmetric it was only available on commercial plans and the pricing was insane.

        • Twix on 12/09/2023 - 09:56
          +1

          Launtel let's you swap to any speed daily. These are the costs without an ABN.

          ISP Speed Monthly Cost Setup Cost
          Launtel 250/100 $5.50 a day — $165 a month $0
          Launtel 500/200 $9.50 a day — $285 a month $0
          Launtel 1000/400 $12 a day — $360 a month $0
          Aussie Broadband 250/100 $209 a month $0
          Future Broadband 250/100 $160 a month $35 — $0 with a referral code
          Future Broadband 500/200 $210 a month $35 — $0 with a referral code
          Future Broadband 1000/400 $345 a month $35 — $0 with a referral code
          • theguwithnoname on 12/09/2023 - 23:46
            +1

            @Twix: Bloody hell that's exorbitant.

            How I wish we had access to speeds like this for cheap like most of the developed world.

            • CoronavirusVaccine on 27/09/2023 - 00:02

              @theguwithnoname: Places with fast and cheap internet tends to have high house prices. Thinking South Korea, Hong Kong, Taiwan, Silicon Valley, etc. High density housing is the key to lower price internet.

    • capslock janitor on 12/09/2023 - 09:13

      Why you need for that 50up

  • brian23309 on 11/09/2023 - 20:34

    Currently with TPG at the moment on FTTN, leaving them on the 30th.
    Seems like Tangerine isn’t a great option to upgrade to Fttp, what recommendations are good besides them?

    • Twix on 11/09/2023 - 20:53
      +1

      Aussie BB and Leaptel.

    • jv on 11/09/2023 - 23:52
      -1

      More Telecom

      • ESEMCE on 12/09/2023 - 08:35
        +1

        More is Tangerine…they are the same company with the same terrible staff and policies.

        • USER DC on 16/09/2023 - 17:51

          really ?? More and telecom the same company ??

    • CoronavirusVaccine on 27/09/2023 - 00:03

      Superloop arranged my FTTP upgrade and I was happy with Superloop's processes.

  • dvd6 on 11/09/2023 - 21:58

    I am with superloop atm and Had a look at upgrading to FTTP. Did anyone else get charged extra for "setting up an active phone line". As per their website.

    • brian23309 on 12/09/2023 - 15:06

      Are you retaining your old landline number? With TPG there was a PAYG or a $10 unlimited talk, however with Tangerine there doesn’t seem to be an option for PAYG, only $10 add on.

  • JetBombat on 11/09/2023 - 22:02
    +2

    Worst bunch I had to deal with in a long time! Would think twice before going with Tangerine ever again: arcane billing system where bills do not make sense (what's written vs what's charged), ISP that slaps on extra month of fees even though you port out before the billing period starts for next month, inadequate support who just close the tickets without solving the issue or caring, pushy complaints manager who does not want to admit their billing system is not correct, trying to get off the complaint without providing a refund for erroneous charge and then bargaining still trying to refund only 50% of incorrect charge. And yes I got a refund of incorrect charge finally by standing my case and Internet worked most of the time, but what a massive waste of time dealing with this mob on multiple occasions otherwise just to get the basics right!

  • rooboy316 on 11/09/2023 - 22:19
    +2

    Echoing comments about horrendous experiences multiple times with billing and follow up customer service.

  • alterego13 on 11/09/2023 - 22:51
    +2

    The most convoluted invoicing ever!
    Service was fine when I was with them.. but gosh their invoices! 🤯 I can't remember the exact details but it was very confusing and I had to ring them multiple times to fix their errors!

  • WayneOZ on 11/09/2023 - 23:11
    +2

    Tangerine CS is sht like. My area became FTTP upgrade eligible this Mar and I contacted them. Much to my surprise were how deficient the service rep was on the FTTP upgrade knowledge, process and protocols I need to follow, and how arrogant this mf was as he tried to "teach" me as a customer with his self-righteousness. I immediately decided to switch to another service provider after this phone call with a noob, and they managed to disgust me again with one last hit: they charged me the whole month given the fact I terminated within the billing cycle, and the next month for the reason I didn't give them a month's notice peroid. What a crap! I've tried my best to make this long story short and the reason why I'm posting it here is purely because I want to neg this sht.

  • Whisper Quiet on 12/09/2023 - 02:07

    Ive been with Tangerine for a few months.
    No complaints. Give me the exact speeds designated all times of the day and night. Connected on the day I ordered (around 6am). I experience only micro dropouts about once a week. Every other provider other than Superloop would give me multiple micro dropouts per day, plus longer dropouts constantly. Haven't needed to contact Customer service. Im a heavy user too, Downloading many TBs per month. PS5, Tablets, Phones, etc connected. I would rank Superloop my best ISP but Tangerine isnt far off.

    • serpserpserp on 29/09/2023 - 07:25

      Downloading many TBs per month.

      Even with all those devices, that is a lot of Linux ISO's to download…

  • Be careful on 12/09/2023 - 05:42

    Avoidctangerine.
    Speeds well below advertised
    Awful customer service

  • Aydin on 12/09/2023 - 07:08

    Constant drop outs with these guys. Never had this problem with Aussie. Connection dropping out while presenting an online IT meeting is embarrassing

  • pw87 on 12/09/2023 - 07:45

    Terrible customer service

  • AnythingForFree on 12/09/2023 - 08:25

    Horrible service and no issue resolution from Tangerine. Signed up for 100 Mbps but I am getting only 50 Mbps. I have raised it multiple times with them and they keep going back to 0 and start from scratch saying that NBN needs to fix the NTD mismatch issue. And they keep saying that we can’t do anything and usually close my requests saying that you are connected to internet.

    • MeesusEff on 19/09/2023 - 15:20

      Hey mine was like that too, after resetting my modem shes like, oh well the speed is actually acceptable. so i just ended the chat and jumped ship the next month lol

      • AnythingForFree on 20/09/2023 - 09:30

        Yeah, I complained to the Telco Ombudsman and they took some action to try to fix it but still have not been able to. I will see how it goes for next couple of days.

        • ESEMCE on 20/09/2023 - 10:11

          If it's not fixed, you need to go back to the TIO.
          Keep going back until the issue is resolved, or you get sick of wasting your time with Tangerine's shitty service and move to a better ISP for not much more money.

        • MeesusEff on 20/09/2023 - 16:16

          Why not just leave? There's no fee for leaving if you did the upgrade, I left in 2 months and am on Superloop 1000/40

          • AnythingForFree on 21/09/2023 - 15:41

            @MeesusEff: Well, I was waiting for few days to check if they can fix the speed issues as I am on a 100/20 plan for $47.90 which is a very good deal through Bupa. Finally the speed issue got fixed today and they gave me a one month credit. Lets see how they fare in next few months.

  • capslock janitor on 12/09/2023 - 09:14

    Hope all you neggers lodge complaint to Telco ombudsman

    • ESEMCE on 12/09/2023 - 09:30

      Yep, it was the most satisfying part of leaving, knowing they were getting slapped with a tiny bit of payback.

  • bobsmidie on 12/09/2023 - 10:20

    Unfortunately had a bad experience with them as well. Last time this deal came up in May they said I was eligible for a fttp upgrade and I have been paying for 1000/50 for 89.90 now they're telling me I'm not eligible and my max speed is only 250/50 which is 69.90 I've been paying 20 more a month and no upgrade

    • ESEMCE on 12/09/2023 - 10:27

      So you've been paying for a higher tier service and they habven't provided the higher tier?
      Try to get it resolved through their online support so it's all in writing and when that fails (not if), hit up the TIO.

  • Jacob Marley on 12/09/2023 - 10:23

    I'm in Katoomba NSW on AussieBB FTTN ratty-multi-dropout-far-from-node-ancient-copper + VOIP ($79!) but mainly Telstra 5G Home Internet ($85!! for 1TB but even throttled much faster than droppy erratic FTTN NBN — nice NBN techguy told me a couple of years ago never pay for more than the slowest/cheapest package since you're so far from the node) so would like to cut the cost and transfer VOIP to Telstra 5G via, say, Crazytel (T seems to have crippled voice telephony on their 5G modem). OzBB just tested 27.01 Mbps DOWN and 8.93 Mbps UP (which is actually pretty good); Telstra 5G 526.77 DOWN and 72.43 UP.

    • ESEMCE on 12/09/2023 - 10:32
      +1

      This deal likely wont help you.
      It's specifically for places who are able to upgrade their shitty FttN to good (should have done it this way in the first place) FttP.
      But yeah, absolutely if you use the FttN for bulk downloads and 5G for speed, just jump from ISP deal to ISP deal. Tangerine/More have cheap 6 month offers. Exetel do too and Superloop offer them periodically. Just rotate between them as you fall out of the Promo time limits. They'll regard you as a "new customer" again after 12 months.

      • Jacob Marley on 12/09/2023 - 11:07

        Well, I think I could save $25/month on Tangerine NBN… and thank you for responding. I can't use the FTTN—>FTTP deal since I am not (yet!) on that map but I suppose I was wondering why everyone is not just rolling out bigger (unlimited), better 5G with VOIP.

        • ESEMCE on 12/09/2023 - 11:25

          5G is great for a few, but useless as a replacement for everyone. It would grind to a halt very quickly if everyone were to connect to it.
          I guess they're not bundling VoIP on 5G cause it's not reliable enough perhaps?

  • dzpliu on 12/09/2023 - 10:55

    I switched from superloop to Tangerine, now I'm back to superloop. Would not recommend Tangerine unless you just need basic internet. It is cheaper for a reason.

  • SithVicious on 12/09/2023 - 11:07

    Thanks commentors: I cant get the original FTTP upgrade, but thanks to you guys I was able to get the BUPA offer which i didnt know about.
    i've just signed up yesterday and waiting on the transfer..

  • teach86 on 12/09/2023 - 20:17

    I’m with Tangerine. Upgrade was no issue, and fairly quick. Have had zero issues at all with connection or speed in the few months we’ve been with them.

  • gaosong2101 on 16/09/2023 - 13:37

    I upgraded my NBN to FTTP using More more than a year ago, and it was a smooth and fast process.

    And last month I changed to Tangerine. So far experienced one drop-out in the middle of the day for an hour. With More I have not noticed any drop-outs in the whole year.

    From my understanding, More is the same company as Tangerine. When I changed from More to Tangerine, my IP address didn't change. They also have the same customer service and customer portal but just different branding.

    So YMMV

  • Nathw on 16/09/2023 - 23:02

    Their billings are confusing.

  • MeesusEff on 19/09/2023 - 14:59

    Did this in July, 2 weeks and I got the FTTP done and activated, so that was faultless. HOWEVER, connection itself with Tangerine is pretty terrible. Speeds were still about 36-50mbps a lot of the times (100/20 plan), did some 'troubleshooting' which was basically just resetting my modem only to be told in the end that the speed was in the acceptable range anyway. Expected for FTTN but surely not FTTP?? Had a few dropouts etc, left after the 2nd month to Superloop 1000/40. Confirmed that there was no extra charges for leaving 2 months in.

    • serpserpserp on 29/09/2023 - 07:23

      They might be talking about range from your router. Until I got a very good router, my speeds would notch down every room further from the router I would go.

      • MeesusEff on 29/09/2023 - 11:06

        Naw the router is OK. My husband is wired and he would get the dropouts too. When I used to be on AUSPOST FTTN the speed was very consistent when I did the test no matter what room but Tangerines FTTP was all over the place, like when I do the speed test it's all up and down

  • CoronavirusVaccine on 27/09/2023 - 00:12

    I've used Tangerine with satisfactory experience. Was getting advertised speed for both 100/20 and 50/20. Probably means I was lucky to be on a uncongested POI.

    I don't game much but definitely latency on overseas servers is subpar. In my experience this is normal across Vocus resellers though

  • serpserpserp on 29/09/2023 - 07:21

    Online gaming through tangerine wasn't great. With superloop now and is more consistent

  • sgltech on 01/10/2023 - 04:12

    The discounts have changed. $30 off instead of $40 off.

    • Russ on 01/10/2023 - 11:07

      The linked webpage appears to have errors. After you do the address check, it looks like you are presented with the deal prices for 250/25 and 1000/50. I'm not offered 100/20 so I can't check that price.

      It is concerning though, they might be trying to reduce the discount, and be part-way through updating their website.

      • ESEMCE on 11/10/2023 - 16:25

        If you're currently connected through FTTC, then you have to upgrade to 250 or higher (as FTTC is already easily capable of 100).
        FttN users can upgrade to 100 or higher as most homes are unable to achieve even close to 100mbps with that technology.

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