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Free Data Sunday 14/2 for Telstra Mobile Customers

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Free Data Sunday 14/2 for Telstra Mobile Customers
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ChippyD on 09/02/2016 - 19:17 exchange.telstra.com.au (2681 clicks)
Last edited 13/02/2016 - 19:07 by 1 other user

Free data for all Telstra mobile customers this Sunday

While the outage was short in duration we fully realise the impact it had on our customers, which is why we are offering all of our customers a day of free mobile data this Sunday. Customers don’t need to do anything to receive the free data, it will happen automatically for all of our mobile customers.

Free data is available from midnight to midnight (in your local Australian time zone) Sunday 14 February 2016. It’s available to both our personal and business customers on post-paid and pre-paid phone, tablet and mobile broadband plans.

Source

EDIT 11/2 7.20PM: Confirmed by a Telstra rep: You do not need to have any credit on your prepaid sim ($0 balance) to access unlimited data on Sunday

Mod: Also includes the following resellers: Telechoice, Boost Mobile, Woolworths Mobile, ALDImobile (thus far) see deal/information here.

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closed Comments

  • newjackswing on 09/02/2016 - 19:20
    +10

    Does this include prepaid sims?

    • realfancyman on 09/02/2016 - 19:22
      +1

      Yes.

    • busterau on 09/02/2016 - 19:22

      It says all Telstra customers…I would say they wouldn't want to make a balls up on the announcement so I am taking that "all" means pre and post paid accounts.

      • [Deactivated] on 09/02/2016 - 19:24
        +1

        mobile broadband customers prepaid?

        • busterau on 09/02/2016 - 19:27

          Well the outage affected voice and data, so I would say broadband and mobile (both pre and post paid).

        • mangew on 10/02/2016 - 12:22

          I hope so! Somehow I am pessimistic my account will reflect non-charged data on Sun 14/2.

        • foxmulder on 14/02/2016 - 09:05

          My 1 week expired usb broadband can use the free data today.

      • plapic on 10/02/2016 - 09:39
        -4

        It has been reported this offer is for personal not business customers.

        • malouphix on 10/02/2016 - 10:16

          That's not good at all.

        • OSienna on 10/02/2016 - 14:12
          +2

          Nope. According to this Telstra link, it's available to "both our personal and business customers on post-paid and pre-paid phone, tablet and mobile broadband plans"

        • tecnica on 10/02/2016 - 14:38

          Available to both personal and small business customers and applies to both pre-paid and post-paid services- including BOOST customers

        • plapic on 10/02/2016 - 15:51

          @OSienna: Good to know

        • tinnybastard on 14/02/2016 - 00:13

          Reported by who?

    • stephendt on 09/02/2016 - 22:36
      +2

      I'd be curious to know if it works with a $2 prepaid SIM. I have one I haven't activated for a rainy day. Might be worth chucking it in my Note 4 for the day and uploading some archive data via 4GX (ADSL upload sucks).

      • stephendt on 13/02/2016 - 13:17

        Actually… With all the talk of smashing the network, I don't think I'm going to bother. It's going to be congested to buggery. ADSL will probably be faster, even for upload. Wouldn't surprise me if we have another outage, which would be beautiful irony wouldn't it?

        • [Deactivated] on 14/02/2016 - 13:09

          More free days, yay!

        • Tony-Abbott on 14/02/2016 - 13:20

          It actually does work, even the un-activated sim cards are connecting to the internet.

  • [Deactivated] on 09/02/2016 - 19:21

    beat me by 1 minute

    • [Deactivated] on 09/02/2016 - 20:08
      +1

      Someone didn't eat their Weetbix this morning. Badum chi.

  • realfancyman on 09/02/2016 - 19:21

    Awesome! Thanks OP.

  • CCDee on 09/02/2016 - 19:24
    +3

    Will this include Boost, Telechoice?

    • [Deactivated] on 09/02/2016 - 19:25

      i doubt it
      they are mvnos so technically just resellers of telstra
      even though telstra affected everyone I doubt it

  • chino8826 on 09/02/2016 - 19:24

    Prepaid Datapass as well?

    • realfancyman on 09/02/2016 - 19:27
      +1

      the post says all telstra mobile customers, so data pass (mobile broadband) would qualify.

    • johnno07 on 09/02/2016 - 21:50
      +11

      You know a humblebrag is even more irritating than a flat out brag, right?

        • BestofOZB on 09/02/2016 - 22:00
          +5

          What does NBN have to do with mobile?
          If you have Telstra mobile, enjoy it, otherwise just keep browsing and move on.

        • kpm on 10/02/2016 - 01:23
          +2

          "useful to those who don't have unlimited nbn like i do."
          This part was unnecessary. Whether it was your intention to or not, you sound like a dick.

        • eug on 10/02/2016 - 02:10

          @holden93:

          I won't be reading any reply nor do i care anymore.

          Bet you're reading this.

          p.s. yes, your statement does look like you're bragging. Accept that you made a mistake or misworded your statement and move right along.

        • COR80 on 14/02/2016 - 12:31

          @eug: Accept that you made a mistake or misworded your statement and move right along.

          Submit to my authoritah!

    • belongsinforums on 11/02/2016 - 21:39

      Ozbargain is growing, as is the amount of censorship and reddit jokes on the site. People take the internet way too seriously

  • CyberMurning on 09/02/2016 - 19:25
    +20

    Wohooo.. Will be Tethering whole day on Sunday using $30 starter pack I bought for $5

    • T-man on 10/02/2016 - 00:07
      +4

      Make sure to activate it before sunday or they'll delay the activation until Monday

  • Kaboda on 09/02/2016 - 19:31
    +29

    Imagine the amount of congestion complaints they'll get this Sunday.

    • Binchicken22 on 09/02/2016 - 19:56
      +9

      Might finally get all those people who go on about how 'data doesn't cost Telstra anything how dare they charge based on usage' some kind of understanding why we don't have unlimited mobile internet plans.

      • chipstss on 09/02/2016 - 20:04
        +10

        First of all you don't know for sure if the network will be congested on Sunday, second of all 1 day of spike usage doesn't determine what future network usage would look like if Telstra increased data caps.

        • dan76n on 09/02/2016 - 20:15
          +4

          Agreed.
          Vodafone did unlimited data for quite a few weekends in a row. I was on their prepaid at the time and had no congestion issues at all in my area.
          I actually used the Vodafone deal to upload all my photos to cloud storage. 4g upload smashes my ADSL2 upload.

          Edit: just noticed Mark Taylor's comment along the same lines.

        • [Deactivated] on 09/02/2016 - 20:23
          +3

          Adelaide has places which support 450mbps 4G. One single connection at this speed is half a 1GB/s total link speed… Unlimited options on such a network is simply not possible, even if Telstra's 4G manages, down the line a little won't.

          I agree that the data its self doesn't cost telsta much (nothing more than backbone costs+power), though the constant up keep of the network and expending of 4G coverage isn't free.

          Now yeah, Telstra COULD offer unlimited on lower speeds, though at this stage it seems Telstra is focusing on coverage, speed and reliability (haha, ironic); not unlimited options. Just another note, unlimited 1mbps results in 330GB/mo when downloading 24/7 (and we know people would) - that is barely viable for Telstra, unless it retails for at least ~$100mo+. At this price point, who's gonna use it anyway?

        • Savas on 09/02/2016 - 21:00

          @dyl: How is 450mbps half 1GB/s?

        • [Deactivated] on 09/02/2016 - 21:48
          +3

          @Savas Papasokratis:
          1gbps, my mistake.

        • Binchicken22 on 10/02/2016 - 00:09
          +1

          Ok maybe I do not know the exact usage stats of Telstra's network.

          However I do know that in America, which has a much denser population therefore offering more favourable conditions for mobile operators, basically all operators who once did offer truly unlimited data plans no longer do so.

          If the mobile operators in the US can't do it reliably with more $$$ coming in per sq/km I can't see how Telstra will be able to do it with current technology.

        • CCDee on 10/02/2016 - 07:16
          +2

          @chipstss
          Brad's point isn't on the one day of spike usage but economics on face value.

          You have to treat it like what Microsoft did to Onedrive.

          If you advertise a "limited resource" as unlimited you will not possibly cope with the demand.

          "Unlimited ADSL2+" is limited by bandwidth so in the current environment an ISP can adequately provide the back end based on theoretical speeds using (distance from exchange etc.)

          But when it comes to 4G the upload speeds exponentially increase from 1mpbs to around 50mpbs. Given the cost of infrastructure + current back end. The network just will not cope when habits shift.

          There are a heap of SOHO who probably aren't ready to pay for industry grade Fibre nor has the NBN been rolled out in their area. You'd probably see them upload their entire office server to the cloud on 4G seeing as how time constricting it would have been on ADSL2+ (1mbps)

        • Minotaur on 10/02/2016 - 12:33

          @dan76n: I was with Vodafone for 6 weekends of that I think? Had congestion issues on 2 out of the 6 weekends, but the amount of data I got on the other weekends more than made up for it :)

    • cim85 on 09/02/2016 - 20:03

      Gawd out here in regional Vic, will be lucky to snag a connection due to tower congestion - even starting to happen on my 4GX modem!

      • BanannaMan on 09/02/2016 - 20:25

        Lodge a fault for congestion? Sometimes they come back with ETA on Tower expansion

    • DrStinge on 09/02/2016 - 20:26

      I would be surprised if it did; this is their lowest traffic today combined with the percentage of those at home who have full internet.

    • Tyrx on 09/02/2016 - 20:38
      +2

      This is giving my flashbacks to that time when iiNet allowed all traffic to be quota free on Christmas day. I still have respect for those brave customer support representatives who cried out in pain from all the congestion that suddenly occurred.

  • Tleyx on 09/02/2016 - 19:32
    +34

    Maybe if we can all tether we can make the network unusable and they will have to give another day.

    • CCDee on 09/02/2016 - 19:38
      +18

      For those with ADSL2+/Cable internet (Max upload speed approx 2.4mbps), use this day to backup your life* to the cloud (4G upload speeds).

      Life includes:

      • Google Play Music - 50,000 songs from your personal music collection and store them in the cloud through Google Play Music — all for free.
      • awoff1 on 09/02/2016 - 20:52
        +6

        Thanks Tubbs.

        • ja72 on 09/02/2016 - 21:23

          …Tubbs!! Lol, I was waiting for someone to say it…

      • Food on 09/02/2016 - 21:30
        +5

        Any deals on Fujitsu's Tubbs?

        • CCDee on 09/02/2016 - 21:32
          +2

          http://www.applianceretailer.com.au/image/Fujitsu%20Free%20Money%20$200%20only.jpg

        • Food on 09/02/2016 - 21:53

          @Mark Taylor: Hope you got this on OzB…

    • Gershom on 10/02/2016 - 05:06
      -4

      What a great idea, and with 34 plussers! Right on guys, let's do our best to ruin the day because we are a bunch of (expletive deleted). This is why you people are treated the way you are in your daily life.

  • DJ-Studd on 09/02/2016 - 19:38
    +1

    Wow, looks like I might be using another network on Sunday…!!!

  • realfancyman on 09/02/2016 - 19:42
    +1

    Wonder if an unactivated $2 SIM would work for this. Unactivated SIMS can already access http://media.telstra.com.au/home.html so it's possible.

    • chipstss on 09/02/2016 - 20:08
      -1

      is activation free?

      • realfancyman on 09/02/2016 - 21:23

        yeah its just easier to put it in the device and have it work. not a big deal tho.

    • Tony-Abbott on 14/02/2016 - 13:20

      It does work.

      • realfancyman on 14/02/2016 - 14:14

        yep. doing all my torrenting through the unactivated sim so someone can't trace it back to me :)

  • timmypete on 09/02/2016 - 19:45
    +2

    I'm looking forward to porting my number off Telstra the minute my contract expires next month. On three occasions I'd tried to re-sign on their recent crop of plans (such as this one) but the data discreptancy between new (7GB on the $50 tier) and existing customers (2.5GB at same tier) and ineligibility for $200 sign on credits or $249 device credits was too much to bear. I got the usual spiel about them being a better network, and after their handling of today I genuinely feel sorry for their customer support agents who'll have to read this script tomorrow.

    Their attitude towards existing customers, and such a token gesture (which is in no way commensurate to the loss of calls and data, in the middle of a weekday, for an extended period) that costs them nothing to implement, means they've lost me as a customer.*

    </rant>

    (*) the Ozbargainer in me reserves the right to take up future decent deals, including in response to today's events…

    • moooooooo on 09/02/2016 - 19:46
      +4

      Love that disclaimer!

    • CCDee on 09/02/2016 - 19:49
      +10

      Deals are targeted to new customers rather than existing/loyal customers.

      Here's why:
      - All "loyalty" means is a willingness to pay at the current price.
      - Why should a company "reward" loyalty? You've got someone who is prepared to pay, say $30/month for the past 240 months.
      - If he is willing to pay $30/month the last 240 months, what's to say he isn't willing to pay $30 for month 241.
      - By rewarding loyalty, all you are doing is reducing your margin for someone who is prepared to pay at your higher margins.
      - Meanwhile you have Person B who really likes Telstra but cannot perceive value at $30/month.
      - If Telstra were to offer him the same terms but at $25/month, Person B would sign up.
      - Option A: Reward loyalty – Get customer A @ $25/month
      - Option B: Target New Customers – Get customer A @ $30/month & customer B @ $25/month.

      The only way to "beat" the telcos is to be consistently willing to churn away and display no loyalty

      • timmypete on 09/02/2016 - 19:55

        I understand this all entirely Mark. What I'm more getting at was the fact I'd approached them three months prior to the expiry of my contract indicating the grounds on which I'd be prepared to stay (in my experience, this was generally the timeline where Telstra/VF/Optus started the retention calls with prior contracts, though Telstra didn't this time).

        As is entirely their prerogative, they declined to contract at these rates, but gave the spiel that their network is better, I should wish to pay my existing rates. All that today has done is affirmed to me that this line is BS. Loyalty never plays a part in these decisions, and I still intend to churn the moment the cost to me to do so disappears.

        • t25 on 09/02/2016 - 20:31
          +2

          just like insurance, its insulting when they jack up your premiums AND the excess at the same time as a reward for your 'loyalty'. i say stuff the lot, and just look at our immediate benefit. if these companies don't want to play nicely, then they can take loyalty and shove it.

      • [Deactivated] on 09/02/2016 - 20:29

        Maybe ACL covers this in some way? It's very unfair that they don't offer people publicly accessible plans due to them being an existing customer.

      • [Deactivated] on 09/02/2016 - 20:53

        Mark… You're not flogging Australia's Favourite Air anymore?? :O

        • CCDee on 09/02/2016 - 21:03
          +1

          Don't need to anymore, everyone knows it's Fujitsu

    • blighst on 09/02/2016 - 20:06
      +3

      They know a lot of telstra customers are the stereotypical iPhone users (want the premium service and coverage and just want it to work).

      Personally I'd try to get through to their cancellation team (the Australian based one) and whinge about the outage. Also say that new customers are getting A, B and C and then for good measure chuck in a Telstra reseller's (Aldi, telechoice) cheaper offer.

      They'll then match the new customer's deal or at least give you a hefty discount.

      • timmypete on 09/02/2016 - 20:40

        In progress. I'll see how things go.

        • blighst on 09/02/2016 - 21:03

          Good luck

        • realfancyman on 09/02/2016 - 21:53

          Let us know.

        • timmypete on 09/02/2016 - 22:07

          I was offered the $70/m 10GB, Unlimited Calls/Texts plan for $50 on a month-to-month basis. Not bad, and I'll look at how that works out with a data share SIM (as opposed to plans like this from Virgin) before deciding if I stay long term. The text-chat CSO was helpful, but spent quite a while waiting for a colleague in another team to approve.

        • blighst on 10/02/2016 - 20:23

          @tplen1:

          Argh, you ideally want to call in. The chat people are cool to diagnose quick problems but on the phone you can score the amazing deals. At least you got a better deal :)

    • tf323 on 09/02/2016 - 22:12

      You must have been one of the few people that did not get some advantage from the recent Telstra offers. OZB was full of stories of how Telstra upgraded existing customers data plans although often not at the lower price, but sometimes at the lower price as well. Telstra does have the best network but I guess you won't know till you cancel.

    • AliGee on 10/02/2016 - 10:58

      A few times Telstra have buggered up my home line/broadband access and bills. I go straight to the 'cancellations' team - they are the ones with the power to offer sweeteners and the like. (And if necessary - like when they rang and offered me ADSL2 and couldnt deliver…. lodge a call with the ombudsman.

      I had a faulty T-hub/home phone set (they sent me another - also faulted out - eg the phone batteries wouldnt stay charged for a 10 min phone call!!) For that got a full credit of $316 (or the like), which was the month-by-month total to get a t-hub set (even though I had only paid about $50 towards it at that point).
      Plus they changed my home plan (without approval), and then stuffed the billing up consistently for 6 months - I got another $100 of credits out of that as well as a "suggestion" that they took up, to wipe 2 bills, before they finally fixed everything.
      Ended up with a net result of enough credit on my account to cover the NEXT 6 months phone/data bills.
      And yes, if I was in an area that had a choice of providers, I wouldnt be with Telstra either….

    • Akuma on 10/02/2016 - 13:00

      Costs them nothing to implement? Telstra will be taking a huge financial hit by giving their ENTIRE customer base complete unrestricted access to the data network for a day.

      Handling of today? You mean by quickly announcing that there was a network wide issue, with the top executive of the operations team making a public statement admitting the problem, and being 100% transparent about it's cause. You know, instead of the usual PR BS that most companies give us when they experience technical issues.

      One of Telstra's core principles of late is improving customer service. Now whether you believe that or not is besides the point, because that's the way it is, the entirety of Telstra Retail/Business have personal and departmental customer satisfaction ratings built into their yearly KPI's. The problem is that Telstra is a huge, and slow moving beast, rooted in decades of national history. An organization like that CANNOT change overnight. There will always be technical issues that arise with any piece of technology, and Telstra are dealing with a decades old copper network that is falling to pieces.

      And yes, you will get better perks when you are a new customer, or an existing customer who is signing a new contract, that is common sense, ALL telco's do that, don't single Telstra out for something that everyone does.

      • jackspratt on 10/02/2016 - 13:31

        Hi - is that you, Andy?

  • bargaino on 09/02/2016 - 19:50
    +5

    So they want us to load-test their network upgrades for free?
    And on a Sunday so it does not upset the corporate customers.

    • PlagueistheCheap on 09/02/2016 - 19:58
      +2

      Must suck that they give this for free.

  • plague69 on 09/02/2016 - 19:51
    +7

    Lol, on Monday: "We apologies for the outage on Sunday, please have a cookie on us. Our customers don't need to do anything, the cookie will be mailed to you by Australia Post. If you don't like cookies, that's fine, they'll probably loose the package anyway"

  • kbarwick33 on 09/02/2016 - 19:53
    -2

    good deal for because i use internet everyday

  • CodeXD on 09/02/2016 - 19:57
    -1

    There's gonna be a lot of action for Jill and lilL on Sunday

    • [Deactivated] on 09/02/2016 - 21:02

      I wonder what you'll be downloading…

    • cim85 on 13/02/2016 - 08:48

      @CodeXD……The mind boggles, lol

    • [Deactivated] on 09/02/2016 - 20:04
      +8

      Freebies are allowed to be posted as bargains… There's a category for it even.

  • [Deactivated] on 09/02/2016 - 20:03
    +2

    Free 4G data, no ToS… What could go wrong?

    • DJ-Studd on 09/02/2016 - 20:38

      Yes, I was wondering if there was an AUP!

  • [Deactivated] on 09/02/2016 - 20:05

    But i wasn't affected guys - I just didn't notice.

    • tomsco on 09/02/2016 - 20:23
      +1

      Lol… Same here. This is the first I heard of it.

      • simprosimple on 09/02/2016 - 20:33

        My Telstra was down almost the whole afternoon-night on Sat 7FEB

        • tomsco on 09/02/2016 - 20:35

          No good. If I could, I'd take half the down time, so you'd only be off half as long.

        • Akuma on 10/02/2016 - 13:02

          This was obviously unrelated to yesterdays outage???

  • Clear on 09/02/2016 - 20:06
    +2

    Unlimited data for 24 hours? I hope so ;)

  • [Deactivated] on 09/02/2016 - 20:09

    if i pick up a $2 sim and activate it before Sunday will it still work?

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