• long running

Aussie Broadband NBN 50/100 Tiers Unlimited $79-$99pm (No Home Phone)

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As with my TPG post, this post is more suited for existing customers and those currently looking for NBN plans. Obviously each provider has varied pricing with some much cheaper than others, it really depends on your needs and your mileage based on the services available in your area. The main appeal of Aussie Broadband at the moment is their advertised typical evening speeds for an unlimited service. Other things to consider when picking a service provider may include their international routing/backhaul, customer service, price, contractual/setup fees, profitability and longevity of a provider and whether they prioritise/shape certain traffic (net neutrality).


50/20 Unlimited $79
100/40 Unlimited $99

As of post:

Advertised NBN 50 Tier Typical evening speed: 45mbps
Advertised NBN 100 Tier Typical evening speed: 90mbps

Existing customers will be auto-upgraded.

No Lock In Contract
No Excess Data Charges
Australian-based Support
Fast, Easy Setup
Congestion-Free Network
Australian Owned

The two new unlimited plans will sit alongside our more customizable slider plans, where customers can choose flexible data limits up to 900GB. Our former 1 to 3TB plans (100 and 50 speeds) have now been replaced by the cheaper unlimited. Customers on these 1 to 3TB plans will be automatically migrated to the cheaper unlimited plans in the next week or so (or can do it sooner if you schedule your own change).

This does not affect any other existing plans at 900GB or less. Customers can choose to switch if they want, or they can stay on their current plan. Some of the prices of the 50/20 and 100/40 plan sliders have reduced and you will automatically receive this new price from your next billing month.

NBN 50 Tier CIS

NBN 100 Tier CIS

Works quite nicely with the targeted loyalty bonus credit offer

Press Release


Excellent point by Daemonseed666:

Also note, there is a stop-sell on many 'populated' POI's. If this is you, it does not offer unlimited until they are upgraded.

If impacted, you can check when your upgrade is scheduled: https://www.aussiebroadband.com.au/upgradeschedule/

Valuable Warning by ReviewAndGiveaway:

The password you use on sign up also comes in the welcome pack email in FULL TXT and is the password for the modem they ship you. This suggests that ABB general staff may become aware of your password without the need to, therefore it's recommended you sign up with a disposable/temporary password.

Related Stores

Aussie Broadband
Aussie Broadband

Comments

  • +7 votes

    How is aussie broadband?? I heard that they are one of the best ISPs because they monitor congestions all the time and will purchase more bandwidth if needed. So it will be interesting to see how the unlimited plans affect them.

    I missed out on the telecube offer so I'm currently searching for an NBN ISP

    • +15 votes

      I've been using their 100/40 plan for about 3 months now and have had no issues at all. I game/youtube/netflix at night while my wife is usually also streaming something at the same time. They aren't the cheapest around but I can't complain about the service quality (I am paying $80 p/m). Then again I haven't tried any other NBN provider because I came over from Telstra cable so maybe someone who has compared a few NBN ISPs can chime in.

    • +6 votes

      They were great when I temporarily relocated relocated to an area with NBN FTTP. Now back to Vivid 4G. Them feels.

    • +5 votes

      They are excellent. Have had no issues with speed or congestion.

    • +2 votes

      Really good tech support, local too, had a few disconnection issues after my initial switch to nbn and they were able to solve them easily

      •  

        ive had a bad experience with their support.
        couldnt download emails from outlook and was trying to get their mail incoming server. it was still giving me authorization information so it wasnt working.

        he guy totally handballed me off to another company and sounded very disinterested.
        probably one of the worst customer service experience moment ive had with anyone.

        i called back and got it resolved with another person. i would say its hit and miss.

        • +3 votes

          I think you just got a bad customer service rep. That can happen anywhere.

          Personally, I've found their customer service to be excellent. It's up to the standard of Internode during their glory days.

    • +18 votes

      ABB are top notch. Not only they monitor congestion, they make their CVC usage publicly visible on their website.

      They're now offering unlimited because they feel confident they can maintain congestion free service for their customers. They're not doing it because they're stupid or greedy.

      In fact if a POI is at 80% capacity they won't sign up any new customers until they buy more capacity for it first. That's what I call looking after your service and existing customers above their bottom line/profits.

      • +11 votes

        The question is, are they STILL going to maintain that quality with the new unlimited plans in place? Congestion free unlimited NBN will be pretty hard to do.

        • +7 votes

          Pretty sure they will. They've said they going to watch it like seagulls watching chips.

          As I said, they not stupid and wouldn't risk crapping their renouned quality of service if they weren't confident of delivering unlimited.

        • -5 votes

          @FeZZa21:
          Doubt it, when unlimited begins speeds go to shit. U watch.

        • +2 votes

          Very unlikely. ABB wouldn't throw away their reputation just to offer an expensive unlimited plans

        •  

          @FeZZa21:

          They will nbn traffic are not free
          They works like any other business when they start losing customers and money they start to offer what their competitor do like unlimited plan and doing that bring their own set of issues

          In NBN world bigger is better so go with isp like iiNet as they got volume, with volume comes better price and they have more bandwidths spreading to more customers and hence less congession

          Little guys good for a few years in the initial stage then problems will come

        •  

          @Hearthstone:

          I don't think so. Name me another little guy that kicked the big guys' arses in their own game and then went bust.

          Not sure if you were born then but iiNet was a little guy too now look at them. I see similar things with ABB, they can only get bigger and better as time goes by. I just hope they don't sell out like Malone and Hackett when they get big enough.

      • +2 votes

        They're now offering unlimited because they feel confident they can maintain congestion free service for their customers. They're not doing it because they're stupid or greedy.

        I don't have inside info on their numbers so I'm not sure I would call it 'confident'. It could also be that they're feeling the heat from all the churns away from them when they raised their prices, and now they've broken the glass and hit the panic button that is Unlimited.

        • -1 vote

          "I don't have inside info on their numbers"
          " all the churns away from them when they raised their prices"

          Have you any idea how ridiculous you look right now?

        •  

          @terrys:

          Have you any idea how ridiculous you look right now?

          Not at all. I don't have exact numbers, but I know there were a lot of churns just from the sentiment here and on WP.

          You don't need exact numbers to make statements like that. For example, I don't have access to Bill Gates' bank statements, but I know that he's rich. There's nothing contradictory about it.

          Does that make it easier to understand?

        •  

          @lostn: Anecdotes <> Data.

      •  

        On 29/3/18 I received this email from ABB:

        "Aussie Broadband is offering a new pre-paid trial as a thank you for being a loyal customer.

        Until 30th April, you have the option of paying your monthly broadband bill upfront to receive a bonus credit on your account:
        If you pay for 6 months upfront, you will receive 1 month of bonus credit on your account
        If you pay for 12 months upfront, you will receive 2 months of bonus credit on your account
        The bonus credit is equivalent to a 16% discount on the cost of your internet bill over the time period you've chosen."

        That plus moving to unlimited screams "CASH FLOW ISSUES" to me. I haven't taken up the pre-paid trial as I think there's a significant risk of loosing my money.

        Watching with some nervousness as this plays out. ABB service has been great since I moved over from a terrible TPG ADSL2+ service.

    • +6 votes

      They've openly said that they anticipate most users are going to consume about 500 GB on these plans, and they were losing sales because new customers wanted an unlimited option for peace of mind.

      I think they're anticipating the monthly average usage to be about 1 TB per account.

      • +1 vote

        I was one of those customers. Their previous plans were not competitive so I switched over to Telstra for the $99 unlimited. About the same speed as ABB and I wouldn't have switched had they had this available at the time. Too bad they weren't willing to negotiate for a loyal customer a month back but ah well, it is what it is.

        •  

          Partly why I also joined Telstra.

        •  

          Are you able to monitor your usage on Telstra? I came from TPG unlimited. I took on the 500Gb plan. I used 200 one month when I binged on some 4K videos all weekend and Microsoft rolled out two large updates plus I had a few visitors….

      • -3 votes

        If 'most users' are going to be doing 500GB, they wouldn't need the unlimited plan and should just save money getting a metered plan.

        The way I'm reading it is, they're not doing so well, and now have to go after that customer they never wanted: the leecher. Of course this will impact everyone else's performance also. They'll monitor the situation and if they can't financially continue to expand CVC, they'll do one of two things: leave things be (and have unhappy people leave), or raise prices again to get rid of some people (the leechers mainly) so they can once again maintain evening speeds.

    •  

      I was with Aussie Broadband before I moved houses… with them for 2 years & nothing but praise for them…
      Ring Tech support & within 5 minutes you're talking to a Tech from Australia who can speak english (Not being Racist)…

      Very few drop outs & overall a great service… Spewing that they had already used their quota of lines to the area I moved too

    • +1 vote

      If you have peak hour congestion Aussie will most likely fix that issue. You can just call them or post on their whirlpool thread and they will look at your exchange and add more space if needed. A lot of the budget isps oversell their service whereas Aussie seem to try to keep a lot of headroom. I've had great service for the few times I've had to call them in 8-9 months.

    •  

      I'm with them and did pretty well with the FTTN lottery. I get around 86/36 so I can't complain. I've only ever noticed speed drops during peak hour twice since the start of the year and it wasnt the end of the world.

      I've had good experiences with their customer service, though I noted there were quite a few negative reviews about it before I signed up.

      The best part, rdns on a residential connection with the static IP bolt-on!

    • +1 vote

      Been using Aussie now since mid December on the 50/20 plan and I am blown away at their service and reliability. We are big downloaders/streamers and have not had one single problem. Did have one outage for 20 min but we then discovered the mother in law pulled the plug on the router for her foot massager. Seriously though, last night at 8.30pm Perth time, I watched Grand Tour in 4k on Amazon prime, whilst using my ipad. One son was watching Netflix in his room and no doubt using his phone/ipad whilst the other was on his laptop. We didnt miss a beat. I decided to take a speed test thru Fast.com and it showed 37/17Mb/s and an hour later, it was 39/18.

      After ADSL2 with iinet, Aussie is a godsend. I am also on HFC and havent bothered going to the 100/40 plan as we intended as what we have is simply unbelievable. Sometimes during middle of the day, we even manage 60/25 even though we should max out at 50/20. Measured the speed on Fast.com and Speedtest with same result. Aussie is a few bucks more but I gladly pay that for the reliability. 4GB file downloads almost go faster than my bank balance at a casino.

    •  

      I don't know if you've chosen an NBN service yet, but I thought I'd let you know Telecube have a new offer. :) It's the best yet.

  •  

    Seems expensive to me.

    • +30 votes

      Not really. You get what you pay for with AussieBB.

      •  

        I thought that was because they didn’t offer unlimited plans. Could mean they stop being good.

        • +4 votes

          It will depend on how they deal with the heavy downloaders. The tragedy of the commons where shared resources are over used. It only takes a few users on 100Mbps to ruin the performance for everyone at the PoI.

          The bigger impact will be on availability of higher speed plans. Offering unlimited plans makes it more expensive to offer faster speeds. The 250Mbps/3TB plan is $300 compared with 100Mbps/unlimited at $99. From the custom pricing it appears 1TB costs an extra $50 on 150Mbps & 250Mbps speeds.

        • +2 votes

          @mathew42:

          If they're smart, the heavy downloaders will be given the flick after maybe just 1 strike/warning. It's not worth hanging on to one customer paying $100 a month ruining the performance for hundreds of other people paying the same price. Piss off one instead of pissing off many.

        •  

          @lj87:

          What would you consider a heavy downloader?

        •  

          It's because they always buy more than enough CVC. They literally sit there watching like hawks, and if a PoI gets congested, they buy more CVC within minutes.

          With the old NBN CVC pricing, doing this on unlimited plans would have sent them bankrupt. With the new price model, it is now viable.

        • +3 votes

          @lj87:

          Then why advertise unlimited? If there is a limit, state it.

          If you need to cut people off for using unlimited, then you need to set a limit.

          What's too much? 28tb is about the max on 100/40. Is 15tb okay? Or 5tb? Or 1tb?

        •  

          this is a concern i have as well

          they do have an excellent rep in at the moment so it would be stupid to destroy it by letting unlimited account go all out

          i suspect they'd start throttling if a user has downloaded in exceess of a few terrabytes a day for several days in a row… hopefully

          personally i prefer they didn't play this unlimited word game altogether and you get whats on the tin

        • +2 votes

          @lj87: Yeah that's not going to go well. You promise 'unlimited' then warn/boot someone for using it the way it was advertised? The word 'unlimited' leaves very little room for interpretation. What part of unlimited don't you get? They can get in trouble for this.

          To avoid being challenged in court they'd have to use different wording, or put an asterisk on it.

        •  

          @marlor:

          With the old NBN CVC pricing, doing this on unlimited plans would have sent them bankrupt. With the new price model, it is now viable.

          Labor's CVC pricing was $20/Mbps. Liberal CVC pricing is $8/Mbps.
          $20 * 100Mbps = $2000/Month. $8 * 100Mbps = $800.
          Unlimited 100Mbps are under $100 so it will still send you bankrupt.

        •  

          @lostn: The ACCC has commented on unlimited plans in the past and taken companies to court.

          I assume that Aussie Broadband think their fair use policy will protect them.

        •  

          @mathew42:

          You assume people will literally use the connection 100%.

          Aussie Broadband has stated that they expect the average "Unlimited" user to use less than 1TB per month, and have based their pricing calculations on this.

          Based on what I know from my work with another ISP, this is conservative. Most "Unlimited" users actually use between 200 and 500MB per month.

        •  

          @marlor:

          Most "Unlimited" users actually use between 200 and 500MB per month.

          What?

        •  

          @videoman:

          Should be GB.

        •  

          @marlor:

          Based on what I know from my work with another ISP, this is conservative. Most "Unlimited" users actually use between 200 and 500-MB-GB per month.

          This doesn't surprise me, but many people also boast of using TBs. 1Gbps = 324TB a month and it only takes a few selfish people to run it for everyone.

          The ironic part is that if people accepted a TB quota their performance would jump, faster speeds would be cheaper and those causing the most load on the network would pay more. Instead by purchasing unlimited plans faster speeds become more expensive and LNP are justified in building FTTN because the demand for fast internet isn't there.

      •  

        THey are sll much all the same. At least in my area. I went from Telstra to Exetel and save $40 a month. Only $59 a month for unlimited. Speeds are the same as before
        Maybe it would a difference if I lived in a highly congested area?

    • +8 votes

      Definitely not expensive, and its a big price drop from what they used to charge they are built around the service they provide which is Australian based support and no congestion issue's :) i would consider them if i wasn't ok with my tpg setup at the moment.

    •  

      I pay $69 a month with Buzz Telco for a 100/40 and I moved from Aussie a few months ago. I'm getting exactly the same speeds in peak as I was getting with Aussie and saving $30 a month compared to this. In saying that, Aussie BB were absolutely terrific and very proactive. I just needed to save money and pretty happy with my choice.

    • +12 votes

      Are you sure the outages have been ABB and not the NBN itself?

    • +13 votes

      We've had 5 outages in the last 5 months on Aussie Broadband. All have been NBN maintenance though, not Aussie.

      • -1 vote

        horsham poi gets shitted on all the time. last week it was out for 2 days for all of south west victorians, they have maintenance (ABB) on average once a month that lasts 6-18hours

        •  

          I'm off Horsham and over 2 years only noticed 3 significant outages and due to shift work someone is using internet nearly 24/7 yeah we just had a major outage and the backup link didn't work either out over 24 hours. both Telstra's fault but not nice. I'm awake and steaming up to 4 am if they had frequent maintenance I would notice it. There are 2 CVC pools I'm on the second so maybe the first one has more maintenance.

  • +7 votes

    Used it for almost 5 months now. After the nightmare with Belong, this is an excellent service.

  • +6 votes

    I've been with them for the past 10 months on their 100/40 500GB plan without any issues at all. Speeds have been fantastic (I'm in Glenelg, SA) on HFC.

    I've teamed this move to unlimited on 100/40 with their loyalty bonus, so for $3 per month more I get unlimited instead of 500GB (I usually hit around 400GB).

    Definitely a great ISP and the team there maintain the network perfectly.

    •  

      What sort of speeds are you getting on HFC?

    • +1 vote

      May I ask how much is your monthly now?

      Im also on their 100/40 500GB plan and thinking to get unlimited instead.

      •  

        I’m on their 100/40 500gb and pay $85/mth

      •  

        I currently pay $80 on their grandfathered plans - will move up to $99 but their loyalty discount will bring it down.

        Usual night time speeds around well above 85/35 - my POI graphs show plenty of space…. Usually have a netflix stream and a game on, or two netflix HD streams without issue.

  • +6 votes

    Also note, there is a stop-sell on many 'populated' POI's. If this is you, it does not offer unlimited until they are upgraded.

    If impacted, you can check when your upgrade is scheduled: https://www.aussiebroadband.com.au/upgradeschedule/

  • +3 votes

    I have been with them for 4 months. Though there was some problems (drop-out to a level that it's not usable) the tech support was easy to access and definitely tried to help.
    Speed during peak hours is reasonable - around 60 and 80-90 during off peak hours.
    I would recommend them. Better than TPG (when I had ADSL with them)

  • +4 votes

    I have FTN and getting speeds of 39mbs to 45mbs during peak times.

    ABB may not be the cheapest but I want fast reliable NBN so happy to pay a premium if need be

  • +7 votes

    Im with them. They own up to outages, support call times are fairly low (although not 24/7), have good referral bonuses, also reward existing customers rather than new only. TBH happy to support them as a customer even if they are slightly more expensive than some others.

  • -1 vote

    Great, this is now going to attract all the soccer mum families ffs

  • +1 vote

    Any sign up bonuses?

  • +1 vote

    Will definitely consider when my unlimited Telstra contract is up.

  • +7 votes

    I'm with a different provider because reasons, but ABB are the best NBN ISP in my opinion

    • +2 votes

      Haha same, moved to Mungi because needed unlimited data for Plex and now I'm seriously considering moving back

      • +1 vote

        Plex is so good. I work for a different ISP so can't beat my staff discount… but ABB are better.

        • +1 vote

          Thank God Mungi upload speeds are still fantastic at 36mbps so Plex runs smoothly; best thing to happen to me, cancelled my Netflix subscription because of it #linuxiso

  •  

    Recommend Buzzfeed

  • +4 votes

    I like aussiebb as they are not congested…. Won't this change their network dramatically?

    • +6 votes

      That's what I think too. From my whirlpool readings, what made aussieBB great was because they don't have any unlimited plans congesting the network, now that they do…who knows~~~

      •  

        What makes them great is their ability to buy CVC within minutes of congestion becoming an issue. Most ISPs wait months.

        That won't change. NBN has dropped their CVC pricing, so doing the same thing on unlimited plans is now viable.

    • +3 votes

      Most isps with unlimited plans are congested. They used to say they were better because they don’t offer unlimited plans.

      •  

        ^^my thoughts exactly

      •  

        Its not the unlimited thing itself, its the fact company didn't have enough CVC to support the unlimited plans.

        Whether or not ABB can avoid that is going to be interesting, will ruin their brand if they don't manage it. I don't believe they would do this if they weren't confidant that they can maintain no congestion

    • +2 votes

      They have done this after NBNCo have released more bandwidth for no extra charge, so they are able to provide more data without hitting congestion. They'll still limit cvc connections to 80% of the total load to avoid having too many people connected to a POI. This should limit the possibility of congestion.

  • -2 votes

    Expensive. Amaysim offer 50/20 for 70 a month

    • +2 votes

      I was with Amaysim on the 100/40… left them due to a whopping 6mbps on most weekend nights..

      Now with Aussie.. much better speeds especially when using a VPN.

      I'm not worried about them going unlimited

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