For this weekend we've reduced the prices across our SIM only caps.
Mobile Cap: $10.99/Month for $400 Talk/TXT to Anyone, +1GB Data. No Contract, Free SIM & Shipping
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Phone cost = ~ $600?
Few hours of 1900 or international calls and gigs and gigs of data = $0.I have a proper landline with telstra for international call. I dont need data on a emergency sim card placed on my iPhone permanently connected to my car's ICU which acts as my iPod. The fact that, i was an international student doesn't mean i have to do international calls or use absurd amount of data. There are better choices out there for that.
Once off deposit: $20
I'll revoke my negative when they disclose the true cost in the deal description/title.
Rep has not answered if this price is for life or will it revert back to normal price anytime? Also hard to see value when 13/1300/1800 numbers are not included in cap—around 20% of calls I make are to these numbers.
Your talk and text to anyone can be used on:
Standard voice calls within Australia (local, national, GSM mobiles)This is also a misleading statement. 13/1300/1800 calls are not classed as standard? WTF?
To top it off you have to open a PDF to find out that these numbers are not included in the cap? Dodgy.
Apparently the $20 is refundable when you decide to end the service (check the shipping tab)
https://liveconnected.secure.force.com/IdaProductDetail?id=0…
Deposit $20? That's ridiculous, why charge that at all if it's refundable…
I think TPG have that refundable deposit policy too.
Unlike liveconnected, tpg's refundable deposit is used as credit for phone call. Every call/text takes a bit out of the deposit until it reaches less than $5 before topping up to $20.
tpg's refundable deposit is used as credit for phone call
If it ends up in their pocket…..it's not really refundable then is it?
who cares if you revoke your negative or not get on with life
Big hug, brother.
If the rep waives the $20 dodgy deposit fee, AND gets rid of the 30 day notice to leave requirement, I'll revoke my negative.
There are terms in the T&Cs which allow them to keep the $20 deposit, which is just plain wrong.
I've been with Liveconnected since they offered the $5 introductory SIM deal over a year ago. I've had absolutely no issues with them. To me these guys are exceptional value and reliable.
They offered this deal exclusively to existing acct holders a couple of weeks back and I missed it cos I didn't check my mail in time =[ So happy this is available again and cool that they're allowing anyone to sign up!
Unfortunately that's not my experience.
Their microSIM is not in a miniSIM template, unlike Virgin Mobile, amaysim where the microSIM comes within a miniSIM as well.
Now that I have informed them of the issue, they then try to charge me $20 without confirmation, that I would need a new (mini)SIM!!!!!
I bought the plan just then but got no confirmation email. Did it happen to anyone else?
yea same here, i just got the page at the end of the process which said:
Hi there,
Thank you for your order.
Your order will be processed within 1 business day and we will keep you informed of its progress by email.
Please add the following email address ([email protected]) to your safe list
to make sure you receive all communication from us.I guess they only email once it's confirmed?
Hi All - with the order confirmation you'll receive it once the order goes into processing.
how long does that usually take?
Some important things to clarify:
1) Will we get that promotional price for the life of the account? I'd hate to port my number over, only to find that our price reverts back to the inflated "normal" rate after 2-3 months.
2) How up-to-date is the usage meter? There are some comments floating on the internet that your usage meter is poor.
3) I don't like paying by credit card or direct debit, lots of carriers allow a BPAY or Paypal option. Why don't you allow this? After all, since you've done a credit check already, there is no reason to also demand CC/DD.
Yeah lack of BPay is disappointing. I pay nearly all my bills via BPay.
irelevant nicky-picky negatives. plan itself is good. +ve if you want it.
Agree that no Bpay is disappointing, but you get what you pay for is my guess. On a $11/mth plan that beats Optus' $29/mth plan, you gotta reduce your costs somewhere. Heck, even their $5 plan rivals Optus' $29 plan.
Bpay and Paypal are pretty expensive options so by not offering that, they can pass on savings to you. Even with CC, there is a % fee to pay via that option.
Agree - #1 is the most important - no use offering a $18 discount if its only for 1 or 2 months. Thats the one great thing about contracts - even though you cant get out - they cant change the prices on you either.
Can the rep at least confirm that for people that sign up this weekend - that the price will remain the same for 12/24 months?Hi dkslim
It basically keeps running at the promo price. If, and I stress if, there is a price change, you're given atleast 30 days notice first, so you've got time to cancel or port out and there's no cancellation fee. So its in our best interest to keep the price going at $10.99
it runs 24-48 hours behind, like all Optus & Optus resellers. Yes the previous usage meter was poor it was a records listing. We've built our own usage meter that summarizes all the information for you. Check it out here: http://www.liveconnected.me/index.php/support/faqs/item/usag…
Sorry this one we can't change. Direct debit saves us a lot of money which helps us pass on the savings. In fact we're one of the only providers who don't charge credit card transaction fees.
Also note that cap value is inclusive of GST, meaning you only get $363 talk and text to anyone instead of the quoted $400, before you start getting charged for excess. It's caught me out before, so just be careful if you're going to change to this plan.
Might be an Optus carrier thing? I've just looked at my last Optus mobile bill and the $150 included value comes up as $136.37.
meaning you only get $363 talk and text to anyone instead of the quoted $400, before you start getting charged for excess.
So the usage meter is ex-GST? Pure evil genius. I hope the guy who thought up that one gets a bonus. Must be making them a nice extra return. 10% off the meter can add 350% to the bill.
The usage meter actually presents everything bar international roaming as inc GST to make it easier to compare.
Also there's notification emails that go out when you're 80-90%.
Also a mid month notification email to just let you know where you're up to on the cap.Just to clarify the original posters comment as it seems to have confused another poster late - the cap value is inclusive of GST, which means you get $400 of value as per the description.
Do the call rates quoted (ie 90cents/min etc) include GST or not?
PS: Found out the answer. Yes, they do.
OMG this is getting dodgier by the minute.
Any other caveats that we need to add to the list to watch out for? I've lost count already and this is getting ridiculous.
OMG the sky is falling
OMG my bum just blew up
OMG were alll going to dieeeeeeeeeeeeIs everyone in paranoid mode today or what?
Plenty of people including myself are on this deal.
Once you understand the conditions, its an absolute ripper. Seriously, where else are you going to get $400 of Cap calls plus a Gig for $10.99??? Huh?I am 99% (1300 numbers being the other 1%) happy with this deal and this company.
Get your point!
I wonder how many people would have been FULLY aware of all the conditions and issues relating to this deal had they not spent significant time in this thread?
You cannot deny there have been a multitude of issues raised here that many people would otherwise not have been aware of that could beoome very expensive down the track.
All I'm asking is that liveconnected be more transparent and clear about the deal to avoid unneccessary confusion/expense to customers.
Yes, once you completely understand all the caveats and pitfalls, inclusions/exclusions, read the fine print and a 200+ comment thread on OzB, you should be right to go with what is a very good deal!
yeah like 250+ comments on a Liveconnected deal who have been posting here for quite a while. I mean the $5/month one is just great even if you are going to use just facebook
I'm guessing these guys are Telstra Next-G Slaves
Dude I find no such terms and conditions that I find unacceptable, the fact that they provided the T&C and that so many people have been using them(check Whirlpool, not too many whinges on the Liveconnected thread other than billing errors)
Compare this to the ammount of bullcr*p done by other Major Network providers and I think we have a winner
I am with live connected they have been good except if you want to take your phone overseas you have to bay a fee to enable international roaming and substantial surcharges for every call
i would like more information on this. can anyone else confirm this? I find this hard to believe.
Hi Venu
I think what they're referring to is that on the old UtiliBill portal all charges were displayed ex GST - so instead of being 90c/min it was actually 81c per min. So when everything is displayed ex GST it's important to take the cap allowance as ex GST as well so the $400 inc becomes $363.64 ex.
Most carriers do this, the reason is things like Int'l Roaming are GST free.
With the new usage portal we just give you the GST inc amount so its easier to compare.the new usage portal only shows info on the one number… if you have a few numbers on the same account you have to use the old UtiliBill portal anyways to see the usage of the other numbers plus theres no data usage info that i can see for my other numbers on the same account
Ridiculous excess data usage of 45c/MB and all the other hidden / intentionally not-advertised catches makes this straight out a bad deal. Neg.
how do you even go over 1gb a month? with unlimited facebook access anyway.
Yeah, Optus's 3G is too slow, it's incredibly hard to use too much of it.
I have trouble going over 100mb per month on my 250mb p/m plan.
Hm, better wait for the rep to answer some questions before I decide to sign up or not.
I haven't even heard of this company until now.Guys, there are way too many dodgy things happening with this company. The rep who posted this deal is making no attempt to defend their position, in light of the dodgy finds.
If we've already discovered these things, who knows what else is going on in the background that's also dodgy?
They don't even have a contact phone number, so if something dodgy happens to you, there's no way to confront the company properly to resolve it, they will conveniently ignore your emails I'm sure.
I would avoid, saving a few dollars here and there is not worth the potential risk of going with this company. There are other low cost providers that are almost as good, like Amaysim, TPG, Lycamobile, but that have proper customer support.
dkslim - not sure about the "dodgy findings" you're referring to, have tried to answer all the questions raised. With the "proper" customer support - do you mean our competitors have a call centre and we don't? If yes, you're right, we're absolutely anti call centres.
For a head to head against Amaysim check out this article: http://www.liveconnected.me/index.php/support/faqs/item/comp…
OK, here are the remaining "dodgy" things:
You still haven't justified why you're charging a $20 deposit, what if your company goes bust, we will lose that $20. Charging something like that doesn't look good from a customer's point of view.
You say that all Optus resellers have a 24-48 hour usage meter delay. This is wrong, Amaysim is an Optus reseller and they update their usage meter a few times a day, only around a 6 hour delay. If they can do it, why can't you?
Why are you anti-call centre? Usually a company that has no call centres can afford to ignore messages for support when things stuff up, so again that's something that reflects negatively on your company.
$20 deposit.
Do you know that some of our competitors charge a shipping fee of $20 + a deposit of $20.
The deposit is to help reduce our risk of non-payment which in turn means we build in less fat into the plans hence the pricing.Amaysim runs on the Optus prepaid platform. Us and other resellers run on the Optus Postpaid platform so we can offer better value plans.
no call centre so we can ignore messages? You're making an incorrect assumption.
How much easier is it to log a case when its convenient to you and then have someone come back to you letting you know its been fixed. And also we provide a portal where you can see the history and how the case is tracking.Do you know that some of our competitors charge a shipping fee of $20 + a deposit of $20.
Only TPG do that that I know of. Addtionally the $20 deposit with TPG is used for call credit if you go over/outside your cap. So the customers' money is actually doing something, unlike liveconnected.
Amaysim runs on the Optus prepaid platform. Us and other resellers run on the Optus Postpaid platform so we can offer better value plans.
Sorry to say, amaysim offer both a postpaid and prepaid account. It's your choice and you can change back and forth as often as you like in an instant with one click of the mouse. Either way your usage is updated several times a day. Stop making silly excuses.
There is no way that a prepaid plan can compare with a postpaid plan, assuming that you'll always use up all the cap credits. Ayamsim does not have a postpaid cap plan.
Rep answered a few queries, I have one more.
If I order this, can I choose when it starts?
I only ask because my plan does not end for 1.5 more months.
So I don't want to waste a month's worth.Hi Leon - sorry we got to have these provisioned and activated before the end of the month otherwise we can't offer the deal.
Hmm okay, another question: Could I port my number from Optus later on instead of right away?
I plan to switch sims and use the credit on both for a month and a half.
and waste what, $15? i guess you're probably paying $49/mth now, so you'll save that in no time.
wow. what [Mod: language please] is everyone's problem?
45c/mb if you go over your limit. whoop de-do. every other telco charges something similar.
13,1300, 1800 numbers not included? who cares? how often do you call these numbers? it's stated in the t&c.
live connected have been around for quite a while. my support tickets are answered usually within 2 hours
totaly agree!
Rep, tell it as it is don't try to hide things that are just going to anger people and give you bad publicity when they found that they had been misled intentionally or not! If calls are quoted $400 Exclude GST then list it!!
I would have been fine with me if you had disclose all the caveat's mention by other OZB's as it seems a decent deals now not so sure…..as my instinct tells me to walk away from deals that are not transparent in life….how long is this $10.99 going to continue for after I transport my number???shopaholic not really sure what you're referring to.
$400 credit is inc GST.Then it should read $364.64 if the meter does not include GST. still have not answer the question how long the offer will last have you?
Hi - i think one of the comments from a previous poster has led you down an incorrect tangent.
Your other question was answered please see above. (will copy/paste into here - unfortunately can only see 1 page of comments at a time :)My bad, would have help, if you list everything on the front page of listing please. Thanks!
all good :)
so it's only 363.64.
that seems like a rip.
and the 1GB is not very usable on the network?
and if I go a extra GB. it's $450?
I'm glad I signed up
How much is it if I make a 1800 call and a 1300 call? +13?
Liveconnected?
It doesn't say anything about 13/1300/1800 numbers on that link so what was the purpose of providing it?
Why don't you be transparent about it and list it on the summary page instead of hiding it in the T&C PDF document? Then people won't have to ask you a million times and there will be fewer confused/disappointed customers.
LiveConnected is dodgy in that they purposely hide the caveat about 13/18 calls.
They have opted not to list them in the main page and put them in somewhere middle in a 44 page PDF. It is anyone's guess why it was done. Surely, Customers should not have to carefully read a 44-page document to realise that calls to 13/18 are outside the cap. This is a part of primary billing/rate details and should have been listed where rates are listed.It is not like HTML is expensive and PDF is cheaper to move "unimportant" stuff from HTML to PDF.
@surm and camelgrass
You DO NOT need to read the full terms and conditions of the site.
Step 1. Scroll down the page
Step 2. Click 'here' for the full Terms & Conditions.
Step 3. Download 'Discovery Social Terms and Conditions'Here's the link to it if you cant find it.
http://www.liveconnected.me/index.php/terms-and-conditions/i…Its around one page and the terms and conditions for this cap are clearly listed.
The way you're whining on and on, it would seem that 13/18 numbers are of the utmost importance to everyone. Get over it.
Dude, I've been whining about a lot more than 13/18 numbers!
At last I found it, had to opon 4x PDFs though. It may be clearer to customers if they actually put the summary of important service details on a web page instead of in a PDF file. Thanks for your help!
@venu,
Thanks for taking the initiative to sift through the four PDFs and note that apart from 44-page t&c, another pdf has the same info. The way LiveConnected refer to TPG is a bit laughable because TPG advertises on the same page they advertise billing rates when 13/18 calls are excluded. The omission about 13/18 is a vital piece of billing/rate information and should be advertised where the rest of the billing information is. The fact that it is hidden somewhere else paints the picture that the telco does not want you to easily find it out. That is the reason they flak negative feedback.
"The way you're whining on and on, it would seem that 13/18 numbers are of the utmost importance to everyone. Get over it".
I think you haven't paid enough attention. No plan suites everyone. What matters is that pros and cons are disclosed to the customers rather than putting cons in places difficult to find. Some may prefer to wait until they get home to make the 13/18 calls and not fully use the mobile phone as a mobile phone. Some will like to go to their neighbor to make a 13/18 call to the Telco for a service request when their phone is down. Vast majority of 13/18 calls are inherently long since callers join waiting queues and voice menus. Some, who plan to use the awesome plan and get rid of their land phone will be in for a rude surprise.
Telcos compete with each other. Looking at this plan, one may easily get the idea that "Whoa..this is much better than TPG/XXX/XXX plans". Unless one invests a lot more time, one cannot find out that 13/18 are excluded, taking the whole comparison in to a new dimension. T&Cs are for a purpose. They are there to put information that is not practicable to list along with product features. However, T&Cs is not a place to hide unfavorable information.
I take it that you subscribe to the misconception that if things are disclosed (ie. "hidden") in the T&C, that is alright. That is a misconception. The below is from NSW Fair Trading.
Unfair contract terms
how the term was expressed in the contract. For example, it may be hidden in fine print or written in legalese
http://www.fairtrading.nsw.gov.au/Consumers/Contracts/Unfair…
What is misleading or deceptive conduct?
Business conduct is likely to break the law if it creates a misleading overall impression among the intended audience about the price, value or quality of consumer goods or services.
Relying on disclaimers and small print
Your business cannot rely on disclaimers and small print as an excuse for misleading or deceptive conduct.
http://www.fairtrading.nsw.gov.au/Businesses/Acceptable_busi…
It is alright to exclude any type of calls. Just make it obvious to the customers rather than making it difficult for them to find it out. Will the Telco want to do it? Not unless they rely on a certain percentage of customers falling in to the trap.
FYI i didnt read through the other 4 PDFs, just the one that was relevant to this plan.
Yes TPG lists their terms and condition at the bottom of the page, and LC link you to a page containing the T&Cs PDF. Is it really that much harder?…. honestly, are you suggesting that it an attempt by them to 'hide' the details and make money off 13/18 numbers?? I dont believe so. Yes, listing the exclusions on the same page would be helpful, but they don't mislead.
If 13/18 numbers were important to someone, im sure they would know by now that many telco's dont include these numbers in the cap, and they should inquire further (read the plan T&C) before purchasing. That's common sense.
LC is better than many other telcos in the value they provide (400 credit and 1gb data). Their call rate is reasonable and the excess data usage they charge is better than Virgin and 3, and you do get an extremely generous 1GB of data, so you shouldn't have any reason to go over. They save money by implementing an email system as opposed to a call centre (which seems to work well), and not allowing BPAY. They're not a big company, so they may not approve your credit check as compared with bigger telcos. You're first month may be pro-rata (other telcos like optus and virgin do this) so dont go spending the whole monthly credit in 10 days. The $20 deposit IS refundable and you do get $400 credit (not 363 ex GST as someone suggested). Voicemail is included in the cap.
What's the issue? They seem to be a good honest company to me.
@venu,
LiveConnected has been repeatedly asked in previous deals they posted to put the exclusion details about 13/18 in the same place they put billing. LiveConnected got negative votes in previous deals because of this.
http://www.ozbargain.com.au/node/39353
On the above thread, people who initially appreciated LiveConnected changed to negative votes when the exclusion about 13/18 came to light (because of the way it was hidden).
Did LiveConnected care? No. Why? Is putting the information in the same place as billing rate is more expensive? Is HTML more expensive than PDF? So why does LiveConnected not mind getting negative feedback in order to not to list the 13/18 exclusion along with other billing rates? Smelly.
Unless one invests a lot more time, one cannot find out that 13/18 are excluded
from the main product page… NOT the pdf….
Your talk and text to anyone can be used on:
- Standard voice calls within Australia (local, national, GSM mobiles)
- Standard national SMS & MMS
- International SMS and MMS
- Voicemail
Your talk to Live Connected can be used on:
- Standard voice calls within Australia to another Live Connected mobile
Perhaps you have difficulty with English……
This tells you exactly what you get…. If it isn't there….you don't get it….. what's so difficult about that?
I'd hazard a guess you also don't get satellite phone access, cb radio, and the option of marrying Mr (or Ms), LiveConnected's sister, otherwise it would say so…..It's not rocket science…..
andy19363,
I'd hazard a guess that you are of the misconception that in English, "standard calls" must exclude calls to 13/18.
Well, other telcos don't speak English :-) Perhaps they have difficulty with English.
http://www.telstra.com.au/mobile/prepaid/rates/
See what they mean by "standard calls" and also check "Other call rates", and then wonder, "what happened to 13/18?"
that would depend on your plan……
just looked at the one advertised at the side of your link…..
http://www.telstra.com.au/latest_offers/prepaid-weekend.html…
Weekend Free For All also excludes calls/SMS to 1300 and 1800 numbers and international numbers.
I'm not sure I'd be holding Telstra up as a shining example of transparency….
"I'm not sure I'd be holding Telstra up as a shining example of transparency…"
Neither do I. That is off topic.
What is on topic is that that, contrary to what you said before, "Standard call" does not have a standard definition in English which states that 13/18 are excluded from "standard calls". LiveConnected is free to re-define meanings - just be upfront with it.
Both TPG and Virgin (first two I looked at), separate 'standard' from 13/18 numbers. Both reveal that they are excluded from their caps some 2 clicks down the line, same as this company.
Ah :-) TPG and Virgin define English :-) And, Telstra does not :-)
As I said, LiveConnected is free to redefine the meaning, like Telstra or Virgin or TPG. But LiveConnected is not as upfront as them, which was the reason for negative feedback.
why do you say that?….
http://www.liveconnected.me/index.php/terms-and-conditions/i…
1 click…. 1 page
and point 9 says it all….
andy19363,
So you agree now that the billing information in question is NOT in the product feature page(contrary to what you initially opined) and English does not define "Standard Calls"?
The whole negative feedback about 13/18 calls, if you cared to pay attention, was that it was NOT mentioned where the cap billing information is mentioned in the product url, where it should have belonged.
Telcos that make a differentiation between "standard calls" and "13/18 calls" (like Voda and TPG) have disclosed the exclusions on the same place where they described the cap inclusions. Obviously, the other Telcos (like Telstra) who do not differentiate had nothing to specifically say about 13/18 calls.
LiveConnected differentiates between "Standard Calls" and "13/18 calls", but unlike other Telcos, they have not disclosed it in the place where their cap inclusions are disclosed. As English does not define what "Standard Calls" mean, the omission of reference to the exclusion of 13/18 calls paints an incorrect picture, which is detrimental to consumers and beneficial to the Telco, hence the negative feedback.
Taking a leaf out of your book, "It is not rocket science" :-)
As pointed out, Telstra do differentiate between standard and 13/18 numbers…. otherwise why specifically mention it in their blurb? All providers seem to have that distinction, hence the notion of 'standard' calls and 'special' calls. Virgin give a nice explanation here.
http://www.virginmobile.com.au/mobile-plans-pricing/special-…
Telstra may well wish to include 13/18s in some of their packages….. their choice, perhaps they should publicise that a bit more….
Also as previously mentioned, the billing information in question is on the product page, showing all that is included in the cap.
There is also a link to the full terms and conditions
Hi Liveconnected representative, I am currently on Discovery 7 plan ($6.99 per month) with 9 months contract left on it. I have got 2 connections in my name on the same plan. I wanna upgrade one of them to the discovery 29 ($10.99 per month) and the other one to the Discovery 19 ($4.99 per month). Is it possible to do it without any additional charges, on the same sim? I have already requested the same through self service but might not get a reply untill tomorrow or later. Thanks & much appreciated
so just to be clear the negatives of this deal is:
-the excess data usage 45c/MB
-the apparent ex-GST billing (http://www.ozbargain.com.au/node/41323?page=1#comment-414821)
answered here: http://www.ozbargain.com.au/node/41323?page=1#comment-414845-1300/1800 numbers not included in cap
-support (no contact number, no call centers) only email
http://www.ozbargain.com.au/node/41323?page=1#comment-414851-might get turned down from credit checks, like hfhf http://www.ozbargain.com.au/node/41323#comment-414721
-must read pdf to find included numbers http://www.ozbargain.com.au/node/41323#comment-414725
-apparently the refundable $20 is not used as credit http://www.ozbargain.com.au/node/41323#comment-414817
-lack of Bpay
-and lastly the 24-48hr usage delay
is there anything else I missed?
Yes - the discount can disappear at any time, all they need to do is give 30 day notice of it happening. Although liveconnected is indicating they are unlikely to change the price, there is no legally binding promise here.
so this is just like any other telco when there is no contract (optus, voda, three, telstra)
Not at all. Can you point me to a month to month plan with another provider that have all of the issues listed?
Most of these are only little annoyances which other telcos have something similar.
the excess data usage 45c/MB
All other companies charge for excess data, 3 and Virgin being worse than Liveconnected.the apparent ex-GST billing
I think the $10.99 is exclusive of GST, but yo do get the $400 worth of calls, http://www.ozbargain.com.au/node/41323?page=1#comment-4149711300/1800 numbers not included in cap
Not all other telco's plans include this,eg. telstra next gsupport (no contact number, no call centers) only email
I see how this can be a problem, I'd prefer to call someonemight get turned down from credit checks
They're not just going to give it to anyone, other providers also do credit checks.must read pdf to find included numbers
need to click the link and read the T&C to see what's excluded? instead of linking to another page you need download a PDF file, dunno why this is even an issue for some.apparently the refundable $20 is not used as credit
Rep should of stated this, but it is a refundable depositlack of Bpay
Saves them money which then can be passed onto the customers, and they dont charge credit card fees, which other telcos doand lastly the 24-48hr usage delay
When I check my data usage with Telstra, there's a warning, "Usage data may be more than 24 hours old"Most of these are only little annoyances which other telcos have something similar.
Yes and no, definitely not all at once. Never seen it this bad to be honest.
You get what you pay for I guess.
Noooooo, I should have previewed my comment, didn't use the > symbol properly. You commented before I could edit it.
It's $10.99/month with no contract, I don't expect them to provide everything other telcos do for a mucher high price.
Sorry mate ;).
apparently the refundable $20 is not used as credit
Rep should of stated this, but it is a refundable depositI didnt get my deposit refunded when I changed plan and had to pay the deposit a second time.
constantly L8, thanks for that list summary. You may also like to add the issue regarding pro-rata billing in the first month:
http://www.ozbargain.com.au/node/41323?page=1#comment-415030
I guess if you're on OzB you will be well prepared for the liveconnected experience, but God help those customers that are not aware of all the caveats.
camelgrass, np
I just got back from dinner (kebab) and cant edit my comment any more? guess theres a time limit. the pro-rata billing thing is definitely worth adding in for everyone to know. Thanks buff and camelgrass :)Once somebody replies to your comment you can no longer edit it. There is also a limited time-frame in which you can edit your comment.
Cheers.
Your Registration portal is DEAD.
Taking about 5mins and cound counting to load details.
Fit it now, or I will give up.
Thanks
Hi do you mean the store?
Yes we listed the offer on a few sites and there's suddenly a lot of traffic whacking the server at once.
Hi Liveconnected representative, I am currently on Discovery 7 plan ($6.99 per month) with 9 months contract left on it. I have got 2 connections in my name on the same plan. I wanna upgrade one of them to the discovery 29 ($10.99 per month) and the other one to the Discovery 19 ($4.99 per month). Is it possible to do it without any additional charges, on the same sim? I have already requested the same through self service but might not get a reply untill tomorrow or later. Thanks & much appreciated
Hi Jimmy
Really don't know about those because its customer care, but the care team are back onboard tomorrow so they'll be able to look into it for you.
Hi Folks - we're off for the night, but if there's any questions continue posting and we'll pick them up in the morning
Rep, could you answer my question about the porting of numbers?
'Could I port my number from Optus later on instead of right away?
I plan to switch sims and use the credit on both for a month and a half.'Hi Leon - sorry missed that one. If you mean can you port your number later onto the same plan no. Optus treat that as a "new" sale and we won't be able to put you onto the same discounted offer.
Ok guys here are few tips I should have followed but I didn't, with frustration I end up canceling with live yesterday.
1st. Watch out for there pro-rata rates don't i repeat don't use your Sim until your new billing cycle starts, find out the 1st day of your billing cycle then start making calls, I made mistake and my 5 days bill was $65.00, for only using 122 mins. I believe that's a scam every carrier does that, I mean how hard is it start your billing cycle from day of activation???
2nd. Live connected don't have any phone support so for any reason you have email them, so customer service is ZERO.
3rd. Usage meter for your phone calls is delayed 1 day.
4th. Don't ever go above your cap if you do you will be paying 3 x 4 times the cost of your monthly bill.
5th. My Voice mails were excluded from cap.
Goodluck and you it at your own risk, they just left a bad taste in my mouth with zero customer care.
Phone cost = ~ $600?
Few hours of 1900 or international calls and gigs and gigs of data = $???.???