expired Aussie Broadband - Bonus Month of Credit if Pre-Paying 12 Months [Existing Customers from before 18 Aug 2018]

1011

I received this email today. Not as good as the last deal which was a month free for 6 months prepaid or 2 months free for 12 months prepaid but it is better than nothing.


Due to popular demand, Aussie Broadband is once again offering our long-term customers a pre-paid loyalty offer.

Until 18th March, you have the option of paying your monthly broadband bill in advance for 12 months to receive a bonus month of credit on your account (equivalent to an 8% discount).

Bonus credits are not transferrable or redeemable for cash - you can use them to pay any part of your bill including phone call costs, plan upgrades or internet usage.

If you'd like to take advantage of this offer, just click the link below or call our accounts team on 1300 880 905.

Cheers,

The Aussie Broadband team

PS - This is not a contract. You (and we) can still close your account or change your plan during your loyalty offer period. Please see the FAQs on our website for full terms and conditions.

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Comments

  • +10 votes

    Aussie Boradband

    Should that be Boratband?

    Edit: tough crowd. Fixed now.

  •  

    I got this: "The loyalty offer is not available at this time."

    My "20off" special just ran out. With Aussie Broadband for only 6 months … so looks I am not yet a long term customer. :-(

  • +2 votes

    According to the reps on whirlpool. It is for people who signed on before 18th august last year.
    I miss out by 5 days

    •  

      My first invoice is dated 16/08/2018 … and it's not available for me :-(.

      Update: From Whirlpool: "The program is available to people who have been with Aussie for 6 months or longer (ie on or before the 18th of Aug 2018). All the emails should be complete by 9pm tomorrow night."

      I might just need to wait till tomorrow 9pm :-)

    • -3 votes

      same.. 12 days

      no biggie, just increases the chance of moving elsewhere if some amazing deal pops up in the next 12 mths ;)

      • +8 votes

        There are much better deals to be had than being an ABB customer. Generally people stay with ABB due to network performance, not value for money or good deals I would think.

        Also you can cancel and get a refund of the full amount at any time minus any bonus credit.

        Can I still cancel my service?

        Of course! You are free to cancel your account at any time and we will refund you the upfront amount that's remaining on your account; however we will not refund or pay you the bonus credit.

        So basically, you pay up front, get 1 month free. If you cancel your service to jump off to MyRepublic or whatever fly by the pants operator if offering you the cheapest price you can yeah?

    • +1 vote

      I've been a customer since 20/11/2017…

      Says The loyalty offer is not available at this time for me.

    •  

      I signed up in may, but seemingly no luck.

  • +6 votes

    Watch out for when you port out. These thieves don't refund you pro-rata based on when you leave and charge you for the full month.

    Never again! Especially for 50/20 where I'm not detecting any slow down on Exetel unlimited for $60/month vs ABB $80/month.

    •  

      So Exetel is alright? I used to be with them a long time ago but had horrible contention issues. Maybe I'll try em out again.

      • +7 votes

        Been with them 2 months, no issues so far. Would recommend them for the $20/month saving over ABB.
        You can do no contract as well or a 12 month contract for a free modem/router.

        I've also signed up with Samknows via the ACCC to monitor speeds:
        https://www.accc.gov.au/consumers/internet-phone/monitoring-...

        I'm averaging 45.3Mbps for the month, which is not far off the 46 odd Mbps I was getting on ABB.

        Different story with 100/40 I'm sure, but its not worth the premium of $20-30/month for most people at the moment.
        Give it 12-24 months and wait until 100/40 becomes the new 50/20, just like how 12/1 plans were phased out.

        •  

          Nearly jumped, but worth noting Exetel is $69.99/month for 50/20 unlimited unless you commit for 12 months.

      • +6 votes

        exetel are scumbags, would never touch them again

        •  

          may i ask why? seriously considering jumping from ABB to Exetel but annoyed that they arent able to schedule a backdated connection date.

          • +1 vote

            @cray: Rude customer service, probably the worst I have experienced. I had ongoing connection issues which they were unable to fix, I switched to aussieBB about 6 months ago and haven't had a problem.

    • +14 votes

      I think no one does pro rata when you port out. It's pretty much impossible to time right. Exetel would be my choice now after my ABB deal ran out. This deal would make it 72.41 / month - a bit closer to the 59.99 what Exetel is charging. I was with Exetel on DSL and couldn't fault them … not perfect but value for money!

      • +1 vote

        Even their international links aren't congested in peak times? I.e Usenet?

      • +1 vote

        Telstra does. I left Telstra and ported over to Exetel. They refunded me my 1 month in advance payment plus pro rata for the current month.
        Also the only difference between the two is about 1-2 Mbps on 50/20 plan FTTP.

    •  

      So the bonus month now covers that extra full month changed?

    • +5 votes

      Lol if only they had a bunch of text that one can agree to when signing up

  • +4 votes

    Why would you prepay for 12mths?

    There's a good chance of a price drop before then especially for the 100/40 plan

    They're just trying to lock you in before other similar quality competitors like Future Broadband & Superloop get rolled out.

    E.g. Superloop has similar speeds to ABB their own network and has 100/40 unlimited for $90/mth no contract. Which is $120/yr less. They just don't have their network at all POIs yet.

    • +12 votes

      Prepayment just sits as credit on your account, if Aussie drops their prices there's absolutely nothing stopping you from swapping to the new plan.

      •  

        I was going to say the above poster makes a good point but if you're correct and the money sits at credit, probably be fine to do.
        I'm very happy with Aussie but there is always a chance something may go wrong.
        I think I'll hold off.
        I only pay 5 bucks a month anyway

      •  

        Oh does it? Ok that's better.

        I wonder why they're want the money? Network upgrades? Or cover the cost of their new sales drive?

        •  

          IMO, it's just retaining customers and building that positive relationship between customers and the business. It's also australia where our small population base and NBN choices is massive. So losing customers these days is massive for an NBN company.

    • +3 votes

      There's a good chance of a price drop before then especially for the 100/40 plan

      Really? By when and how much?

    •  

      I prepaid, previous deal. Still the best price, and will remain so. FUDD doesn't rule my decisions. What's supposedly locked in? I could/can cash out at any point. It's prepaid, not a contract.

      •  

        but is the price locked in like any other pre-paid deal ?

        If I prepay Tesltra for 365 days an they offer a new deal to drop their price or increase the data for , I'm still locked in. Prepaid is a contract. you are pre-paying for a service.

        • +1 vote

          I can change speed/plan, if that's what you're asking. I simple have a huge lump sum account credit. Maybe it's like an aldi shopper vs others. Aldi wonders what all the carry on is about, because they're simple & consistent.

          From the previous deal:
          Until 30th April, you have the option of paying your monthly broadband bill upfront to receive a bonus credit on your account:
          If you pay for 6 months upfront, you will receive 1 month of bonus credit on your account
          If you pay for 12 months upfront, you will receive 2 months of bonus credit on your account
          The bonus credit is equivalent to a 16% discount on the cost of your internet bill over the time period you've chosen.

          Bonus credits are not transferrable or redeemable for cash - you can use them to pay any part of your bill including phone call costs, plan upgrades or internet usage. We still don't believe in lock-in contracts so if you've pre-paid but you wish to close your account with us, we will fully refund you the upfront amount remaining on your account (but not the bonus credit). If you want to change your plan for a lower cost one at any stage, your credit will simply last a little longer!

  • +10 votes

    These sorts of deals usually never bode well for the company offering them. They usually only offer them if the company is struggling financially. Just have a look at some of the comments from people who took up a similar offer at netcube just before the company disappeared.

    https://forums.whirlpool.net.au/archive/2351011 (look at "User 88" comments).

    • +5 votes

      They are one of the better ones in terms of customer service, I recommend people to read the AMA on reddit

      https://www.reddit.com/r/IAmA/comments/apbh8z/im_the_managin...

    • +10 votes

      To be fair, this is 2nd time they are offering this and it was alright.

    • +29 votes

      They can't win. Offer deals to get new sign ups onboard and existing users cry foule. Offer a discount option to existing users and it's a trick or scam to lock them in somehow.

      •  

        Haha I was just thinking this same thing. Everytime I've seen ABB popup on ozbargain, it's the same comments

    •  

      I'd say getting some sort of discount or promotion for paying in advance is industry standard, not a sign a company is going under. One months only around 8% so it's not a massive saving but probably encourages people to stick around. Even with the free month they're one of the more expensive options out there too. I can see how it can be interpreted negsatively but at the same token they're offering full refunds other than on the (free) credit component, which is probably better than many other ISP's that will look to lock you into 12 month terms to get the discount. If you see the writing is on the wall jump ship before they fold and I'm sure heavily degraded performance etc will be good tell tale signs in advance.

      I wouldn't be overly concerned. It's not the first time they've given away a free month anyway, hell when I signed up I got a free month without needing to commit to 12 months.

      Get concerned when they stop buying up capacity and you start seeing big drops during peak times for your service, not when there's an 8% discount.

    •  

      Comparing apples and oranges.

      Do a 2min search on what they've done, and plan to do, with the money.

  •  

    I’m with Telstra $89 Casual plan with free speed boost download speed at 90mb typical. Should I budge to this guy at $79 plan? I am not a heavy user.

    •  

      How does a speed boost work?
      You're not signed up for a set speed?

      • +1 vote

        Speedboost is just Telstra's way of saying next tier. I have free speed boost as well, 100/40 instead of 50/20

    •  

      Is getting free speed boost easy as grab any live chat rep?

      • +1 vote

        It never is.

      •  

        and if its free, then presumably you can't complain to the ACCC if they don't deliver

        •  

          Don't see why you can't. You're still paying for the plan and expect the provided service to function regardless of how the bills split up. If they provide you a 100/40 speed bump then it should be subject to the same scrutiny regardless of whether on your bill they reduce it to $0, charge $5 or the the standard $20. That said ISPs now market a 'typical' speed and I'm sure 90mbit down as the poster gets would be considered fine.

          As for getting it for free. Last I read they've clamped down on it a bit and it's now more difficult to get it thrown in for free.

  • +7 votes

    Honestly, I don't think that it is a very good deal. And it is definitely not a real 8% discount, if you have a 3% interest savings account your discount is somewhere near 6.5% (you still have to do monthly payments without this deal, hence you don't lose all 3% of interest).

    Maybe it is time to try Superloop while they run their promotional offer.

    • +2 votes

      This is correct, adjust for the fact a bank is riskless 3% and this is a risky 6.5% (ie: ABB could go under and you would lose your yearly pre-payment), this is actually a bad choice.

      I've seen numerious companies offer discounts on early payment or prepayment go under, its actually a sign of financial weakness (ie: they require upfront cash and willing to forgo longer term value.) Not suggesting ABB is financially weak, i got no idea. Just a common sign.

      I might add, my ISP offered me a free month by simplying signing up to a 12m contract. So no upfront payment, but i am committed to another 12 months. Same as this, but no risk of collapse and losing hundreds of bucks + time value of mulla. This is what ABB should offer, unless ofcousrse they do need the cash upfront.

      • +1 vote

        its actually a sign of financial weakness (ie: they require upfront cash and willing to forgo longer term value.)

        Really depends if you think the cashflow metrics of this company are that weak that they are about to go out of business, or maybe they are in a growth mode and their KPI's are set to retention. I think as a business if you can get a customer to pay in advance, you are never forgoing longer term value.

        •  

          or maybe they are in a growth mode and their KPI's are set to retentio

          Well, my ISP does it no differently. Same reward. No risk to customer. Abb could do the same, but they are not.

          I think as a business if you can get a customer to pay in advance, you are never forgoing longer term value.

          I guess not for the business, reminds me of The Willows. They offered 10% discounts for prepayment of weddings. They went bust, they kept the money. No longer term value lost for them. But sad face for their brides and grooms to be, whom some saw the discount as a saving and paid.

        • +1 vote

          Following from ABB's AMA, they seem to be in target to expand this year and this would be a likely the reason for cash advances.

      •  

        I might add, my ISP offered me a free month by simplying signing up to a 12m contract. So no upfront payment, but i am committed to another 12 months. Same as this, but no risk of collapse and losing hundreds of bucks + time value of mulla. This is what ABB should offer, unless ofcousrse they do need the cash upfront.

        FWIW just last month they has 1 month free without needing to sign up for any contract at all https://www.ozbargain.com.au/node/429728

        I guess the bonus with this offer is it applies to existing customers of more than 6 months.

  • +5 votes

    On the one hand, ABB are loaning credit from their user base at 8.3% which is pretty smart, the customer gets a cheaper rate, seems win-win.

    On the other hand, companies that need to solicit credit from their own users are usually circling the drain. My experience as an ABB customer over the last 6 months would agree with that. Each month is incrementally worse.

    • +4 votes

      If the network performance is degrading, seems to be going the way of Buzz Telco, Netcube, Telecube, Mungi… ABB next?

      • +4 votes

        Not just that. Yes it's getting increasingly unreliable, but their call centres have become extremely busy (bad sign?) and wait times up to 20-30min to report in every time the internet drops out (so they can build a "case" for NBN or something)

      • -2 votes

        Can tell it's been degrading every month. Then ABB announced big time network upgrade sometime last month i recall? Dunno how much improvement would this make tho.

        But they are certainly not imposing stop sell when congested policy much, further their CVC graph seems like a sham.
        i.e) often experience congestion that never show up in CVC

        • +4 votes

          I think you're misunderstanding what exactly the CVC graphs show. CVC is only one point where congestion can occur - it just so happens that it's a very expensive artificial one that NBNCO imposes on ISP's and what causes a lot of the congestion issues that customers do experience on many ISP's. However, other parts of an ISP's network, such as their backhaul and international links, can also cause congestion, and it is this that Aussie's recently announced upgrade should prevent.
          The CVC graphs aren't a sham, they simply show Aussie's CVC usage - which is not congested.

        • +1 vote

          Which NBN technology are you using?

    • +6 votes

      It's definitely interesting.
      However they just spent around $5m on routing gear. I doubt they could get the capital to do that if they were so close to going under.

      This is the second time they've done it. If money was really an issue, I think we would have seen more signs than just a megabit decrease in overall speed.

  • +4 votes

    Geez, i think i'll wait until the last warning letter before i let go of my Telstra Cable. 100mbps and it just friggin works.

    •  

      Just move over the NBN Telstra for the same price.

      Although I will be doing the same as you have suggested on my Optus Cable. If I was with Telstra I'd have a some belief that they have the backend to not cause congestion (but we all thought that for Telstra Cable 20 years ago amirite????)

    • +1 vote

      Aside from upload speeds, I wholeheartedly miss telstra cable.

    •  

      what price? I had the same 115/2.5 never got cut but got a final warning that it would be cut then changed to NBN.

      •  

        Im paying $69.95 for 115/5, 1.5TB. Managed to haggle that price by agreeing to a new contract last year and declining any new hardware (still using an older dumb modem bridged to a tplink dsl/router - if it ain't broke…). Expect a poorer service and probably a fight with Telstra over my deal once i'm shifted to NBN sometime this year!

    •  

      What kinda warnings?

      •  

        NBN after rollout in your area have a period of 1 year or two before they decommission the old infrastructure.

  • +1 vote

    so what's the consensus best ISP for NBN?

  • +1 vote

    Whilst Aussie Broadband appears to be good and stable, these prepay broadband deals that are simply just capital raising measures by the provider and have proven to be negative in recent times.

    First Netcube - went into administration and credit not provided by the takeover company (Golden Telecom/GTelecom).

    Next Buzz Telco - went into administration - no buyer found. Company wound up by administrator. Bye, bye credits (you become an unsecured creditor).

    Next Telecube - same story as Buzz.

    • +1 vote

      Then Mungi! Next ABB? Who knows.

    • +3 votes

      The difference being that those RSPs were charging unsustainable pricing, and ABB have a much superior reputation. They were also more "Mickey Mouse" type of operations. I've had experience with all of them. Anyone who prepaid large sums of money to them were ignorant. I'd feel a lot more confident with ABB. Also, as others have mentioned this is the second time they have offered this and they are only offering it to customers that aren't too new. If their intention was to raise as much capital as possible, they'd be offering it to everyone.
      I'm not suggesting anyone to take this deal blindly, but it can't really be compared with the likes of Buzz and Netcube.

  •  

    What's so good about this deal? Confused

    • +3 votes

      I've honestly not seen a ABB post not up voted. I've felt for a while now ozbargain no longer votes with merit but simply branding.

      Reminds me of the half price Shapes(insert any other usual consumer brand from colesworth) from Amazon, delivered.

      Even though its always the same half price at colesworth, it gets the upvotes. Where as colesworth has been doing them at half price every second week for 10 years.

      Some companies just have a halo effect on ozbargain.

      •  

        Millennial a love stuff delivered.

      • +1 vote

        It's a pack mentality towards competing companies that has been making it rounds on here as of late.

        For example, the majority seem to have something against eBay (because, you know, we want more/better deals!1), therefore any Amazon deal that is submitted gets positively voted, even if the deal itself isn't that great (or even a deal to begin with).

        Try submitting a deal relating to Harvey Norman, without a doubt there will be multiple people complaining about how bad a man poor Gerry Harvey is, and recommending retailers like Kogan/Officeworks/JB etc. instead.

        •  

          Agreed, which is why increasing I am less influenced by Ozbargain.

          I mean I went to mars and told aliens in Australia we have a bargain website, and within that website the only ISP (out of about 50) that ever gets upvoted to the front page for internet services is the one of the most expensive ISP’s they would probably think us humans are stupid for calling this a bargain website.

          •  

            @cloudy: "expensive" can still be a bargain.

            Just like FTA TV isn't free.

            •  

              @YogaPants: Free to Air TV isn't free? Ok, i think i've read enough from you, lol

              •  

                @cloudy: Think more than one step, unless it hurts too much.

                The time wasted, staring at ads twisting your spending, is a commodity. Even on one viewer's average wage, it's MUCH better value to pay for no ads, when possible.

                •  

                  @YogaPants: haha, its like saying ozbargain is costing you too much, coz on your average wage checking out bargains is too expensive. lawls. Much better value to quit ozb and just work more. ;)

                  such silliness, not even April yet

        •  

          This, times 100.

          Neg rules need cleaning up. They're abused on eBay, and similar

          •  

            @YogaPants: As soon as there is a code for a % off for ebay though, all of a sudden the front page is all various items with the same code.

            Surely all said 'bargains' using the same code could by in a grouped bargain post.

            •  

              @Spiderboy: I see your view but don't see how that could work, mashing a ton of deals involving multiple sellers, stock levels, conditions etc. Not like ebay has special rules here.

  •  

    everyone sign up for a year so we have money in the bank to compete with 5G.
    Sounds like they're going down struggle street

  •  

    Or the more they get from customers the more they can spend on upgrades.
    Basically getting a loan from each customer and not have to pay tax on their discount

  • +1 vote

    I'm still on an old plan 100/40 500gb for $80 a month. Been very happy with ABB but definitely interested in seeing what new providers offer

    •  

      I pay $85 for the same which is the current rate too. Definitely disappointed they couldnt do anything for me discount wise.

  • +1 vote

    Damn. Telecube went under just under 6 months ago so this deal cuts us hop-ons out.

  •  

    So as many have said, this is targeted so bargain needs updating to reflect it.

    The loyalty offer is not available at this time.

    Oh, and my first invoice was july last year so the before august signup theory is wrong.

    • +3 votes

      Yep, same for me, joined 19/7/2018 and I'm also getting "the loyalty offer is not available at this time", but I'd be very hesitant anyway in paying 12 months upfront and then being an unsecured creditor, as I know the way that turns out. Much as I THINK and HOPE Aussie Broadband are better than that, being in the NBN RSP business appears to be so marginal that shelling out $1188 (in my case for 100/40 Unlimited), even to save $99, just doesn't feel right or prudent. Little too risky IMHO, and I'm a BIG Aussie Broadband supporter who has recommended them to many …

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