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Bonus $14 Virtual Visa Gift Card with Ben & Jerry’s Ice Cream Pint ($9) @ Woolworths

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Bonus $14 Virtual Visa Gift Card with Ben & Jerry’s Ice Cream Pint ($9) @ Woolworths
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Poss81 on 15/05/2019 - 17:43 benandjerrypromo.com.au (14645 clicks)
Last edited 15/05/2019 - 18:59 by 1 other user

Ben & Jerry’s are giving away a bonus $14 virtual visa gift card with a pint of ice cream, currently $9. The deal is exclusive to Woolworths until 28th May. Limit of one per person!

Welcome to Ben & Jerry's - I Stream with Ice Cream Promotion

Get a bonus 1 month subscription on most streaming services in the form of a $14.00 Prepaid Virtual Visa when you purchase any Ben & Jerry's Pint of Ice Cream!

Just purchase from Woolworths between the 15th and 28th of May 2019 and make your claim online by the 11th of June 2019.

One claim per person throughout the entire promotion.

Groceries Ben & Jerry's Gift Card Instagrampost

Related Stores

Woolworths
Woolworths
Ben & Jerry's
Ben & Jerry's

closed Comments

  • Uncle Roger on 06/06/2019 - 23:45

    So is it safe to assume that they lost the original submissions?

    If I previously entered for multiple family members, and don't remember which receipt was used for which person, could they pick up on it?

    • boujee on 07/06/2019 - 08:49
      +1

      I did too but just matched the order of photos on my phone with date and time of email

  • Uncle Roger on 07/06/2019 - 09:18

    Yeah, but the issue is that I entered in batches of 2…

  • Rodo on 07/06/2019 - 09:51

    Still waiting for my Virtual Visa Card. Hope it comes through soon. If for some reason I do not receive it then I will be returning the ice cream for a refund.

    • nmcc08 on 07/06/2019 - 09:59

      I put in 3 separate claims but only received one visa virtual gift card so far.

  • treeman on 07/06/2019 - 10:41

    Finally got mine yesterday.

  • SnowDragon on 07/06/2019 - 10:45

    Redeemed visa. Purchased a $14 amazon gift card.
    Added gift card balance to my $60 from the WD deals.

  • jamba on 07/06/2019 - 10:54

    I was asked to resubmit but I can't find my receipt now. Oh well might as well let this pass.

    • tunzafun001 on 07/06/2019 - 21:09

      ..and their system worked! Just resubmit with a piece of paper that says, "use my original receipt ya Muppets!"

      • Samsungnote10 on 07/06/2019 - 21:10
        +1

        theyd probably reply "please resubmit a picture of a muppet within 5 business days"

        • tunzafun001 on 07/06/2019 - 21:11
          +3

          Just tell them to take a selfie 😉

  • Cliche Guevara on 07/06/2019 - 11:47
    +1

    It's a neg from me now, seeing that plenty of people are getting their cards and I've yet to get mine.

    Originally submitted on May 18. Got the unnecessary request to resubmit my receipt on June 4. Ensuing debacle with not accepting receipt uploads and SMS's coming through hours late. Sent my receipt through the contact page and then again once the resubmit page was working. $9 (still way overpriced) for a small tub of average ice cream - I won't be buying an Ben and Jerry's ever again. Oh, and a "pint" in Australia should be 568ml NOT 473ml…

    • ilovefullprice on 07/06/2019 - 13:20

      Haven’t got mine too. Think they are working through the claims as some have started to receive theirs

    • cuy on 07/06/2019 - 18:25

      I'm in the same boat as you (resubmitted on 4th June). I'm still waiting. Most likely we won't get them on the weekend either.

  • Duc609 on 07/06/2019 - 16:14

    Got mine yesterday

  • T1 on 07/06/2019 - 16:14
    +1

    I've been asked to resubmit one of my submissions, but I uploaded the image of the receipt directly from the camera using the 'upload image from camera' option on my phone, so it didn't save a copy of the image on my phone (that I'm aware of). :(

    • Uzb9811 on 07/06/2019 - 18:57
      +1

      I’m in thr same boat… frustrating!!

  • Samsungnote10 on 07/06/2019 - 16:51

    so what did those people that had more than one claim do when it came to resubmission, in terms of matching which recipet for which claim?

    • Samsungnote10 on 07/06/2019 - 20:12

      weird, got asked to provide only 1 reciept for the resubmission,

      all the others were just text msg and "Ok, we will need another 10 days to process"

    • josetann on 08/06/2019 - 11:19
      +3

      Write the name of the person whose claim it is on the back of the receipt. That's what I did. Once again, my paranoia saved the day.

      • Samsungnote10 on 08/06/2019 - 11:21
        +1

        thats a good idea,

        I ended up doing the following

        looked at my photo order , ticked it off with my Ben and Jerrys email time stamp, and matched them together

  • ChocolateMale on 07/06/2019 - 18:40

    Claimed 4 for each family member. All asked for resubmission, did all 4 the same time. Received 1/4 only.

    • nmcc08 on 07/06/2019 - 20:40

      Same here.

      • Agent Q on 07/06/2019 - 22:58

        Got 1 out of 2….

      • ChocolateMale on 10/06/2019 - 22:30

        any updates? no change from my end

    • SnoozeAndLose on 09/06/2019 - 09:29

      Got 0 of 3

  • shortgum on 07/06/2019 - 20:42

    contact support about wrong number input on the claim form, they responded by asking the number put in the form. obvious can't remember.

    just head up if you put in number that is not actually work or without receipt. unless you remember the random number you put on or dig out show receipt again. i guess sadly they will reject your claim.

    oh well. i almost given up now as we probably understand this campaign is disaster for them

    anything we get back is a bonus now. never buy these ice cream again

    • Samsungnote10 on 07/06/2019 - 21:02
      +5

      please translate into english

      • Chickenleg on 07/06/2019 - 22:21
        +15

        I contacted their support department stating that I had mistakenly entered my phone number wrong when registering my claim. They responded to me and asked what phone number I had used - obviously I couldn't remember.

        Just a heads up that if you registered a phone number that doesn't actually work or don't have a receipt, they will sadly reject your claim unless you recall the said number or show the receipt again.

        Oh well, I've almost given up hope as this promotional campaign has been a disaster.

        If we get anything back it would be beneficial, but I'm never buying this brand of ice cream again.

        That's the best I could make of it, my Shortgum is a little rusty

  • nmcc08 on 08/06/2019 - 11:15
    +1

    Has anyone actually received more than one gift card yet?

  • Zazer on 08/06/2019 - 12:41
    +1

    nothing for me :(

  • simon 84 on 08/06/2019 - 18:34
    +1

    nothing for me :(

  • sween64 on 09/06/2019 - 08:58
    +1

    I was in the lucky half that didn’t receive an email to upload the receipt again and instead received the VISA code. $14.74 Woolworths eGift Card is on the way. Thanks OP.

  • Unacceptable on 09/06/2019 - 11:42
    +1

    After reluctantly uploading the 2nd round submission I received email below (Tuesday) but haven’t got the visa.
    WTF…. do I just do nothing and swallow this bs??

    Hi There,

    We would like to acknowledge that we have received your correspondence and a ticket has been created.

    Your ticket reference for this email is 9xxxx

    A support representative will review and you will receive a response within two business days.
    (Please note: this is not inclusive of public holidays)

    Kind Regards,

    Promotional Team

    • Samsungnote10 on 09/06/2019 - 12:02

      lucky you, I got a different worded email but my lead time was 10 business days!

      • ilovefullprice on 09/06/2019 - 12:21

        Same, 10 business days and no reference no.

      • Unacceptable on 09/06/2019 - 14:17

        Problem is it’s been over two days since and the bastards didn’t come back to me.

        • Samsungnote10 on 09/06/2019 - 15:30
          -1

          settle down,
          its only $14!
          its not the end of the world

          • Unacceptable on 09/06/2019 - 20:38
            +6

            @Samsungnote10: It doesn’t matter if it’s only $14 or nothing it just annoys me the way they do what they call ‘promotion’ which is exactly opposite to piss new customers off.

            • Samsungnote10 on 09/06/2019 - 20:51
              +1

              @Unacceptable: I've got 4 pending.
              Sure if i don't get it ill be mega pissed,
              But im confident ill eventually get them.

              The amount of running around I do will determine how annoyed I get.

              So far in still calm :)

  • Zazer on 09/06/2019 - 20:55

    grrr

  • dorian_gray on 09/06/2019 - 22:23

    got ours a few days ago

    • ChocolateMale on 10/06/2019 - 22:30

      how many have your claimed? all received?

  • Zazer on 10/06/2019 - 17:23

    really pissed

  • dins on 11/06/2019 - 10:51

    If you don't hear back after the initial email make sure you go to

    Link

    Then enter your Claim ID (see first email received) and provide any additional info required (sms verification etc)

    After you have done that then go to that same link and enter your Claim ID it should say

    "You have already provided the extra details"

    Been waiting for mine for yonks and it looks like it was still pending sms verification all this time but I didn't receive any email asking for any additional info. So pretty sure there might be others out there in the same boat so thought I mention it here.

    • Zazer on 11/06/2019 - 12:59

      wtf, it still says i've already provided it. so pissed.

    • niknah on 12/06/2019 - 20:38

      I also have the "already provided the extra details" message. But it's been more than a week.

  • billy_bob on 11/06/2019 - 11:57
    +28

    This "Promotion" from Ben and Jerry's has been a big farce. If their intention was to put people off buying their overpriced ice creams, they have succeeded.

    • nubzy on 11/06/2019 - 16:54
      +1

      They were apologising on Facebook and agreed that it was an "absolute mess" last week, yet don't seem to have done anything and have now turned off public posts? No follow up or apology email, and they haven't signed up to OzBargain and made a post either. This promotion was a complete farce and waste of time, will not be buying Ben and Jerry's again, the ice cream is rubbish and way overpriced anyway.

  • lomie on 11/06/2019 - 12:56

    Anyone managed to use their virtual visa card on the Suncorp app to purchase egift cards? I get this error message:
    Card cannot be saved

    I used my name for Cardholder's Name and the expiry of 12/19

  • cuy on 11/06/2019 - 16:38
    +3

    Going to neg this now since ive resubmitted and waited 5 business days and still nothing.

  • rzg on 11/06/2019 - 17:41
    +4

    Still haven’t received, resubmitted the information as required days ago still haven’t herd anything. Big waste of time the ice cream wasn’t even good!

  • Chrissy213 on 11/06/2019 - 18:02
    +2

    Also haven’t received anything after resubmitting information

  • King Tightarse on 11/06/2019 - 18:57
    +1

    No answer on Facebook
    No reply to my email

    Useless + big waste of time

  • TheJellyMaster on 11/06/2019 - 20:26
    +1

    Nothing here either :/

  • dan76n on 11/06/2019 - 20:46
    -2

    I think they will come through but I’d say they are just scrutinising the claims to avoid paying out to the same person twice.
    This deal had 14k clicks alone so you can imagine how many claims they have received. Im sure there’s hundreds or even thousands of invalid claims from opportunist who have claimed more than once.
    This deal could potentially send them broke.

    • Rodo on 12/06/2019 - 09:35
      +1

      I hope you are right.

  • moonwalk on 11/06/2019 - 21:14
    +2

    Have not heard anything since resubmitting a couple days ago.

    • bdl on 11/06/2019 - 23:21

      Long weekend probably not helping their processing :(

      • josetann on 12/06/2019 - 11:28

        Then they need to fire this "Long weekend" person and hire someone competent to take their place!

  • markj on 12/06/2019 - 14:05

    I got this message on Facebook messenger

    Hi Mark, unfortunately due to human error there have been many mistakes made with invoices not being paid/submitted on time and then not being processed correctly which has resulted in this backlog! We're so sorry about this!

    I also got this

    Hi Mark, our Social team here have just heard back from Visa, they have sent us the following message regarding your clam:

    "Claim has now been validated and is valid. We will request the virtual visa activation email to be sent asap but please allow up to 5 business days."

    As this was processed yesterday, this should come through by COB Monday 17th of June.

    • Zazer on 12/06/2019 - 19:05
      +1

      Absolutely shocking service. Do I seriously need to follow up on mine too?

  • klaiwy on 12/06/2019 - 16:12

    Claimed 4 for everyone in the house and all of them asked for resubmit the receipt, it happened on my holiday overseas when I didn't check the email regularly. I just did it today and it said it would take another 10 days to validate the claim
    This is a very successful marketing to destroy the brand.

    • 2023 on 13/06/2019 - 00:11

      Or it could be people claiming 4 per person when it stipulated 1 claim per person.

      It's actions like this that destroy a marketing campaign.

      • klaiwy on 20/06/2019 - 12:11
        -1

        yeah it sounds possible one person can have 4 mobile numbers, or on the other way around my husband and two sons and I were all considered as a single person.

  • umoddbro on 12/06/2019 - 16:47
    +3

    Nothing, nada that's one way to make me never buy their ice cream again

  • railspider on 12/06/2019 - 21:06

    Been waiting a week for my cards, even after going through their hoops and resubmitting.

    Does anyone have contact details for the promo company or Ben & Jerry's to escalate this? I want my $14s….

  • Chrissy213 on 12/06/2019 - 21:06

    This is what I received when querying what is happening:
    Thank you for your email.
    ​
    You will need to upload your receipt by this link: https://www.benandjerrypromo.com.au/Home/Claim

    In order to upload your supporting documentation to the claim form, you will be required to use a scanner or to take a photo of your supporting documentation with your phone.

    Please look out for error messages and make sure that you are waiting for your documents to upload before pressing submit.

    If you need to re-size your document, an easy way to do this is to take a photo with your phone and email the image to yourself, choosing the appropriate size. You will then be able to use the re-sized image to upload to the website.

    *I had already done this twice and when I went to do it again, was told claim already submitted

    • matt_will_fix_it on 12/06/2019 - 22:30

      If you are getting the run around, ask for a refund from Woolworths - product not as described.

      • 2023 on 13/06/2019 - 00:08
        -1

        Was it not ice cream?

        • Janko on 13/06/2019 - 00:48

          The product was ice cream and a $14 visa card.

          • 2023 on 13/06/2019 - 15:10
            -3

            @Janko: No it wasn't.
            You bought ice cream, the visa was an extra not tied to the price or product quality at all that would warrant a money back policy.

            • matt_will_fix_it on 13/06/2019 - 17:21
              +3

              @2023: No, there was in store flyers stating the promotion. I took one and will upload it later. The flyers influenced people's buying decisions.

              • easternculture on 13/06/2019 - 17:45
                -1

                @matt_will_fix_it: Exactly right. This was a joint promo between B&J and WW.

                If they can't honor it, I expect a refund of my $9

                • Samsungnote10 on 13/06/2019 - 21:38

                  @easternculture: If woolies does issues refunds,
                  Who actually pays? Woolworths or Ben and jerrys

                  • easternculture on 13/06/2019 - 21:49
                    -1

                    @Samsungnote10: Would be Ben and Jerry I would assume as they would have approached ww for the promo

                    But ww would probably cop the loss as they wouldn't want the bad PR due to inability of B&J to honor the promo

  • 2023 on 13/06/2019 - 00:06

    Interesting.
    Seems both my wife and I were in the minority with our claims, we both received the email a couple of days late (past the 10 working days) stating our claims were valid, but will take a little longer to process.

    Then a couple of days after that, visa gift cards in the inboxes.

  • Ms Bargainer on 13/06/2019 - 09:07

    I just sent them a Facebook message, as I have not heard from them since 4 June, when they asked for my receipt again.

  • loulou1 on 13/06/2019 - 09:14
    +4

    I asked for details on how to complain. I was given the following response
    we completely understand your frustration here! The Visa team have just provided us with a direct email, you can address the email to both Laila and Holly here who are processing Visa's and going through escalations:
    [email protected]
    Due to a high volume of complaints, please allow up to 48hours for a response.
    Thanks, The Ben & Jerry's Herd

    I have no faith in them responding within 48 hours as they have not been able to stick to any other timeframe given. This process has been very frustrating.

    • loulou1 on 13/06/2019 - 15:09
      +1

      Emailed this morning, have now got a response saying my claim is valid and I will get the visa within 5 days

    • Chrissy213 on 14/06/2019 - 13:18
      +1

      Thanks for the email address - I’ve heard back and been told my claim is valid and will receive visa in 5 business days as well

    • Zazer on 15/06/2019 - 07:33
      +1

      Wow! 5 minute response time - thank you so much! Both claims marked as valid. For anyone with no VISA yet - please do this! Email them with a picture of the receipt if you have it, and a quick paragraph including your claim ID. Took 5 mins for them to approve both of mine!

  • Cliche Guevara on 13/06/2019 - 11:43
    +1

    LOL - just got this email from Edge Loyalty after I queried their lack of response after I had resubmitted my claim…

    —

    Hi ,

    Thank you for your email.

    Could you please refresh your browser to clear the cache and kindly try again, or perhaps try a different internet browser or device.

    Please let us know if this doesn't resolve this issue.

    Kind Regards,

    Liam | Promotional Support Team

    • Samsungnote10 on 13/06/2019 - 15:30
      +2

      you should send the same email back to them

    • flawlessvictory on 13/06/2019 - 19:26

      I got the same email. Total morons!

  • peuwayaqdq on 13/06/2019 - 18:21

    Nothing yet.

  • matt_will_fix_it on 13/06/2019 - 20:09
    +3

    I took one of the leaflets (https://i.imgur.com/gR1f2Kw.png) that was in store for the promo. Consumers typically would have been influenced by the promo and purchased the Ben and Jerrys product, with the expectation of receiving the $14 gift card.

    The gift card has not been supplied in line with the terms and conditions of the promotion. At https://www.benandjerrypromo.com.au/Conditions.pdf it states "Claimants will be notified in writing via email within 10 business days of making a valid claim, with that email containing a unique code and instructions on how to claim their gift." For many this has not happened.

    Given the product was not as advertised, people who haven't received a gift card could obtain a refund from Woolworths.

    • peuwayaqdq on 13/06/2019 - 20:20

      I wonder how this will play … especially if I haven't received the visa in another 5 days I would ask Woolworths.

  • AussieMark on 13/06/2019 - 21:17

    God damn

    I got sent the visa expiry date and CVC number but no visa number
    Now have to chase them for that

    Such a joke, didn't realise it would be this difficult

  • PvsNP on 14/06/2019 - 12:00
    +1

    How to get a refund if you don't have the tub?

    • Zazer on 14/06/2019 - 12:06

      Don't think that's possible, though I'd be interested too.

    • matt_will_fix_it on 14/06/2019 - 13:26

      Just take the receipt back to store. Say you were mislead by the in store advertising.

      • shortgum on 14/06/2019 - 14:01

        doubt they will let you refund without the ice cream, but happy to know if someone get it. we still have our tubs, hope to refund ours too

        • kronicmacstigator on 16/06/2019 - 14:30
          +2

          I'm tempted to post mine back to B&J's filled with 'chocolate' ice cream

  • taoz on 14/06/2019 - 19:40
    +1

    this is a joke. Unilever poor service and wont assist at all.
    Emailed multiple times and getting no where.

  • barozgain on 14/06/2019 - 19:55
    +5

    Hi everyone,

    This is becoming very shameful and out-of-hand with 4 claims in my family still not validated yet even tho resubmitted the stuff etc ages ago.

    Hence, please help me by reporting this shameful false-ad to ACCC https://www.accc.gov.au/contact-us/contact-the-accc/report-a…

    • Webbo on 18/06/2019 - 11:15
      +2

      Just submitted my complaint. Hope others have too. We have 3 claims in my family that have not been honoured too.

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