A JB employee has informed us that this deal is available today (24/12) and Boxing Day (26/12). I rang 13 52 44 to confirm it was on. It should be the same as these 2 deals in November 12/11 & 27/11 BF. Not advertised online.
From what I understand from previous deals, this is the info and JB take $10/off and add a further 20GB to the 60GB plan. Thanks brettyfxu.
You can sign up in store, or they should be able to do it over the phone (edit, phone is 26/12 only, but available in store now 24/12, see below). $59/Month for 12 Months = $708.
*Available for New Telstra & Port-in Customers only. Excludes Telstra Pre-Paid, Boost and Belong customers.
Edit: ETC from previous deal and linked CIS is $414.
Edit, appears to be in store 24/12 & 26/12, but over the phone 26/12 only - Thanks mark1237.
Reposting my previous comment because inevitably the question will arise - tl;dr you can still access this deal if you are on an excluded network (Telstra, Belong, Boost), but you will still need to pay ETC if not out of contract.
I can see how one would be able to do this when on a Telstra account already. However are you still able to do this even if you’re currently with Boost or Belong though?
Personally I haven't done it through Boost/Belong, but I understand from others that it can be done. I think it's possible to link your Boost/Belong service into your Telstra account, but someone else may be able to chime in with some further details.
Same question, need a phone asap. Currently with optus prepaid (but haven't been away for 30 days) can I activate a new service and then port my number over after?
Best to switch to another provider, I changed to Vodafone 2 days ago from boost and now to this telstra offer without any issues
safest bet is to perhaps use the gift card on the spot, if possible that is
Definitely not an issue to use it afterwards, there's no way they will cancel the card, but if you feel safer doing so then more power to you.
Does this still work with the current non existent support from Telstra?
Haha, YMMV. Some people in the past have needed to get a different rep to do it because the one they happened to get was confused.
Not sure what you mean by non existent support.
Never have any trouble resolving my issue.
Could be a common denominator.
Uh yeah sure. Codi is rubbish and it's almost impossible to get through to someone who can actually resolve your issue.
Have you tried since COVID has caused major issues with their indian call/chat centres? It's a totally different ball game now. You are best off making a booking to go instore and see someone.
After going through the saga of trying to do it online, take my advice and make a booking to go instore and get it sorted, it will likely make your life a lot easier.
I did the same 2 months ago and ended up using two numbers :( maybe I was just unlucky
what do you mean? you had no luck merging the accounts?
yeah
@STFU: what did they say?
Thank you 🙏 you answered my exact question
thanks I can confirm merging old number to the new service plan worked via telstra chat.
took about 30mins on chat and process was complete.
no need to change sims, keep current sim with your preferred number
thank you
How did it work? The guy on my online chat insisted me to have another plan, he said he can only transfer from postpaid to postpaid.
Are there any issues with this if the old number was originally with Optus?
If the old number is with Optus you just port in and no need to hassle with the above.
The old number is currently with Telstra but was originally an Optus number.
I thought I read somewhere that the number has to be "released" or something and if it wasn't originally a Telstra number it can be 'lost'.
@1tightwad: Right - I haven't heard anything about that, so best to check with customer support. Can't imagine it being an issue though.
Hey thanks a lot for the write up!
Can I please clarify a couple complications?
I'm currently away on holidays, don't have access to a jb hi-fi til the new year.
I called the 13 52 44 number and they advised it's all good. I can just leave my details with them and they'll call back when they're ready because apparently they're getting hammered anyway so all phone enquiries will take a few days to get to.
Just want to confirm that when they do call me (hopefully across the next couple days), I can sign up and get them to activate a NEW service for me over the phone? They also advised they'll send the JB Gift Card via email.
Then once the new SIM is activated, I'll just wait a day to be safe then ask Telstra to combine, cancel the old service and the new number.
Just wanted to check I can do this all over the phone? I don't want to risk losing my current number (would be a nightmare for business purposes etc)
Thanks
I've always done this in store, but just be mindful that there can be delays in combining the services - usually up to 48 hours for me. Could be worth a shot, but I can't say for sure.
Hi, if I can’t get it combined, will there be any cooling off period or something on the new connection? I dot want to take risk of porting out and come back.
Anyone got a success on this with boost?
JB sales guy tells me Telstra have caught onto this approach and put a stop to it in the last couple of weeks, so I’m hesitant to try. Anyone made it work recently?
Thats gonna be very bad news for me if thats the case
I hope it works for you. Will you let us know?
@Jake T: No success for first attempt so far
Let us know how you go!
@Hirolol: First attempt no success, they didnt understand
Worked for me on 26/12/2020 evening. Had an old Telstra prepaid and combined it with a new plan over the chat. Process was easy and smooth and took approx 30min like other ppl mentioned as well.
If Telstra stop doing it, then just cancel the contract and return the gift card, sure it will be covered with a cool off period, especially if you haven't used sim and gift card.
May i know what did you say to the agent? I've got impossible answer by the agent
@countmein: Try a new agent.
Easiest way I could communicate it was.
Cancel #1
Change #2 to #1
Took me 3 agents, but the 3rd agent did it and it occurred within minutes.
@countmein: of course,here it is:
Would like to take my number(phone number)and combine it with the service(paid plan), so i'd cancel my old service and new number.
Then agent replied:
Do you mean you want to change your post paid number (phone number) to (phone number) and cancel it from the prepaid number?
replied :
yes
and all sorted.
Unfortunately somehow they are 'allowed' to not have a cooling off period on this contract.
Just to mention that I had success with this on Christmas eve. Happy days!
I’ve had zero luck with Telstra in doing this so far as they say it isn’t possible.
I know many others have had this work so I’ll keep trying
Hi gang. A report back on this. I went to JB as per above instructions and got 2 x brand new numbers for my wife and I. They were added to my existing Telstra account. I wasn’t trying to do this but they found my account when they entered my drivers license.
Anyway got it sorted and got the 2x$500 gift cards and 2 new sims with new numbers.
Waited two days and went into a Telstra store to get the accounts merged and the guy flat out refused. Said I just wanted to merge or combine two services on my account and he said no since the bee accounts were new accounts setup for new customers he is not allowed to do it in the system. Checked with his manager and the manager wouldn’t allow it either. Said JB hifi messed up and shouldn’t have let me open that new account. Said I need to talk to JB Hifi if I want to make any changes. Said it’s actually really easy to do but he won’t do it. He said you just cancel the existing new number, bring the old plan number over and then close the old plan all together. But said he won’t do it and to talk to JB.
Went to JB and said I want to merge 2 services or phone numbers. She said Telstra can do it I said they told me to come talk to JB since JB set up the new account. Etc etc. she asked if I got the gift cards and I said yes. she said nope nothing she can do. Said she could check with the manager if they would let us cancel the new plan all together but the manager said no and to go talk to the original JB store that I setup the account with or call Telstra. She said the contract has no cooling off period.
Anybody got any tips. Now frantically trying to get Someone to do it over chat but been through 4 agents so far who ask how can I help you but never get any further than that
The rep is right in that you are not combining the services, you are asking for them to cancel one service and move the number that was associated with it to another service. It seems you've had rotten luck with the reps, but it is definitely possible - no need to mention JB as that may confound the issue for them. Just say, hey, I have two services, want to cancel one, move the number to another.
Ok good news. Got through to someone on chat finally who understood and got it sorted! Amazing. For anybody else who needs this. It’s kind of hard to explain what you want to do. But the way the agent understood was to say “Use service one's number on service two's mobile plan” and list out the two numbers and call out exactly which one you want to keep.
Then I received a “disconnection request” email from Telstra. Then immediately could use the new sim with my old number.
Got the same agent to do the same thing for my wife’s number and all worked out.
So ya life is good. Got it sorted thanks OzB. Easy $1000
Also thanks @hydridex for the tip! Lifesaver!