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ING $3,000 Home Loan Refinance Cashback Offer


Letter just sent out to brokers from ING just now.

In my opinion one of the best banks on the market for consistent policy / sla's / banking portal.

Broker email from ING

Were announcing the launch of ING’s $3,000 Home Loan Refinance Cashback promotion for eligible new refinance applications. That’s $3,000 for customers to do their thing, whatever that is.

It is important to note that the promotion is:

  • effective for applications received by ING between 1 July 2021 and 30 September 2021.
  • only available for the refinance of an existing home loan from another lender which settles by 31 December 2021, and excludes refinances of existing ING loans.
  • for any ING home loan products with a minimum loan amount of $500,000, LVR less than or equal to 80%.
  • limited to one $3,000 refinance cashback per application irrespective of the number of:
    • properties or borrowers included on the application or
    • loan accounts that are being opened through the refinance.
  • available for applicants who hold an Orange Everyday account in the same name(s) as the new loan. If the applicant does not hold an Orange Everyday account in the same name(s) as the new loan, it must be opened before the cashback is paid (which takes place within 70 days of settlement).

ING rates

Owner occupied variable P&I
2.49% comp rate 2.52% redraw
2.54% comp rate 2.89% offset

Owner occupied fixed rates P&I
2 years 1.84% comp rate 3.73%
3 years 1.89% comp rate 3.54%

Investment variable P&I

2.64% comp rate 2.67% redraw
2.69% comp rate 3.03% offset

Investment P&I fixed rates
2 years 2.34% comp rate 4.35%
3 years 2.34% comp rate 4.16%

Best way to communicate - Either send me a text email or book an appointment. i generally check voicemails end of day and if there is an influx of calls voicemails get answered last.

Broker Cashback $500 for balances between 250k and 650k net of offset & $1000 cashback for balance over 650k net of offset. Broker rebate paid post settlement normally 2 months post settlement. But bear in mind the ING offer is for 500k balances and above. My deal still applies with other lenders as well.

Types of clients suitable on a plus 3.00% rate? or havent reviewed your mortgage in 18-24 months? We are looking for clients that are seeking a broker relationship that will be reviewing their position every 2 years to make sure its competitive to the market. Not suitable for fully offset clients.

We are also looking for long term relationships with clients, if you intend to refinance again or sell within 12 months, the banks actually claw us back on our upfront commission completely so we would be unable to help in these circumstances. I will do my best to reply to all comments.

My experience 7 years in commsec and cba on a margin lending desk and as in in house cba branch home lender. 4 years as a mortgage broker running my own company.

You can book an appointment straight into my calendar - https://calendly.com/adrianplayermortgagebroker/15min

Kind Regards

Adrian Player | Director

M: 0416643638

E: [email protected]

W: www.integralloansolutions.com.au

Adrian Player is a credit representative (498364) of BLSSA Pty Ltd ACN 117 651 760 (Australian Credit Licence 391237).

Referral Links

Referral: random (344)

Referrer and referee will each receive $50 for opening new Orange Everyday & Saving Maximiser Accounts ($1k deposit + 5 card transactions/month required). Do not participate in the referral system if you do not have a $50 referral code.

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closed Comments

  • +1

    Did you forget to provide interest rates?

    • Agree. However, given he mentioned the suitable customers are the ones with 3% plus rate, I don't think it will be very competitive.

      • +1

        sorry they were put up i had re edit the doc and it didnt save. They are up again now.

      • Yes most people get the greatest benefit from refinancing if they havent reviewed their homeloan for 2-3 years and most of the time their rate would be above 3.00% in these circumstances.

  • currently with BOM at 2.49% variable with offset, can ING beat that?

    • Not on variable no. Yes on fixed.

      • whats fixed rate for ing for 1 year? and possibly a combo then what will be variable with offset?

        • 2.04% 1 year fix comp rate 3.94%

  • Steer clear.
    once signed up they like to Jack rates citing increased lending costs etc

    • -2

      Yep just like every other lender if you stay on variable. The better deal is the fix. As long as it matches your goals and objectives.

      • +1

        "The better deal is the fix"
        Then go back to a standard variable rate that is much higher than what you started with. Sounds like a terrible deal to me .
        There's a few lenders that state that they do not move rates out of cycle like the bigger banks. They are growing as word gets out.

        • Most lenders do pricing so the rate revert after fixing never jumps up as high as what is quoted. But yes if you arent checking 2 months prior to a fixed expiry to either refix negotiate the rate back down switch the product or refinance the rate normally does jump up.

  • Any tips for getting a better rate than 2.84%. I'm currently with ING. OO, P&I.

    They've been reluctant to move when I've called them.

    I don't want to fix so that I can maximise my ability to make extra repayments.

    • +1

      Move to a different lender with a much better deal if you can.
      There's plenty of goodness out there, especially with a number of lenders stating no movement of rates outside of the reserve bank.
      ING wants you to think otherwise and people believe it unfortunately

    • I dont see them matching existing rates. Your best bet would be to move to another lender via refinance. Their retentions team isnt strong either so once you put a discharge form if most of the time clients dont even get a call to be retained. 2.19% with citibank on variable with a 3-4k rebate maybe suitable for you.

      • Aren’t Citibank leaving the Australian market this year?

        • some time yes. Most likely will be bought by a major bank.

    • +1

      Same boat as me. Managed to get a decrease but I know they won't go further. Looking to refinance with Athena.

      • Athena's a good lender to consider in a falling environment.

  • Currently on 2.44% with no fees + offset with Hume bank. Wish I could switch to ING as I do my everyday/savings banking with them, but they just aren't competitive enough. The $299 Orange Advantage annual fee is not great.

    • Only on the fix not the variable. Your deal is already pretty good on variable. Youve found yourself a good rate and low fees.

  • Do you do loans for commercial properties, or only residential?

    • I do the initial consult and depending on how complex the transaction is i have a colleague that does only commercial lending.

    • I do the initial consult and depending on how complex the transaction is i have a colleague that does only commercial lending.

  • What are the time frames between initial application and loan approval with ING at the moment? I hear some of the others are months…

    • 2-3 days right now but i assume they will get a large inflow of application on this offer. So expect it to go out to 5-8 days minimum.

  • what are the onboarding and exit fees?

    • +1

      for the orange advantedge product

      299 up front
      299 annually
      account for 350 discharge fee from your current lender
      account for the 350 mortgage transfer charge government charge

      • Thanks

    • When I left ING there was the standard $350 discharge fee plus an additional ‘legal’ fee which from memory was around $300.

      • wow, really ?

        • +1

          Yes, I’ve never paid anything above the cost of the regular discharge fee so I thought it was quite strange.

  • Currently in the process of refinancing with Adrian to BOQ, can vouch for good service and communication.

    As for the deal, costs over three years seem about the same as (or ever so slightly cheaper than) BOQ's 1.94% 3-year fixed which has the same $3K cashback, but the Orange Advantage seems to offer offset which is very nice given the extra repayment restrictions on fixed loans. Probably would've chosen this over BOQ if it was available earlier, but too deep in the months-long application rabbit hole now, such is life.

    • +1

      Hi, just to be clear thats offset on the variable portion not the fixed portion so it does operate the same way as the BOQ homeloan. Really glad you're happy to up to date. Hoping for 2 formal approvals this week from BOQ as well.

      • Ah, I see, guess some things are too good to be true.

        Probably would still recommend ING (or anyone else) then just for the supposed 2-3 day approval mentioned above all other things being equal, that'd be exponentially faster than the BOQ adventure so far to be honest. :p

        • I do think 2-3 weeks into the offer ing will go out to 8-10 business days. They were operating at 2-3 days before the refi cashback offer. So normally applications increase then the sla blows out. But yes getting to formal approval is the longer part of the process. ING and BOQ do generate the formal loan docs pretty quickly.

  • Does the broker lose much commission if I change lenders independently after 23 months?

    • 50% of the up front commission.

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