$421.45-$522.26 iPad 2, 3, 4, 5 Trade-in Value When Purchasing Selected Microsoft Surface Devices @ Microsoft via CEXchange

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$421.45-$522.26 iPad 2, 3, 4, 5 Trade-in Value When Purchasing Selected Microsoft Surface Devices @ Microsoft via CEXchange

Applause on 25/09/2021 - 13:53 msaustralia.cexchange.com (15031 clicks)
Last edited 27/09/2021 - 20:45 by 1 other user

Eligible old iPads to trade-in;
iPad 2
iPad 3
iPad 4
iPad 5

Eligible surface devices;

Surface Go 2 from $629
Surface Laptop Go - from $879
Surface Pro 7 - from $1149
Surface Pro X - from $1699
Surface Book 3 - from $2399
Surface Laptop 3 - from $1599
Credit to @gtrain

Trade-In Process:

Purchase a surface device from above at the Microsoft Store
Get an online valuation of your old device to trade in
Upload surface purchase details
Send your old device in
Receive the valuation amount back into your bank account
Receive your new surface device

iPads 2, 3, 4, and 5 give a high valuation compared to most other devices for some reason, I think it has to do with purchasing these specific surface devices because purchasing anything else drops the value significantly.

Computing 12.5inch Computer Laptop Microsoft Tablet

27 Sep 2021 3:32am

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closed Comments

- - - - superforever on 21/10/2021 - 14:52
        
        +1
        
        @Goonos: Yeah I got the second email said will pay to my paypal account, I didn't realize it is the second email.
        
        well though pretty sure I did not use paypal…
        
        As I read somewhere CExchange only do paypal
        
        Their FAQ
        
        "Once your device has been received and evaluated, CExchange will issue a payment via PayPal."
        
        Goonos on 21/10/2021 - 15:22
        
        @superforever: True, well I have now ensured that the email account registered with Microsoft is also linked to PayPal so it should come through ok
- BargainShopaholic on 21/10/2021 - 14:47
  
  +2
  
  Same got the email today also.
  
  My timeline:
  - sent 25/09 (appraisal inside)
  - delivered 30/09
  - "order received" email from Cexchange 21/10
  - "pending payment" email an hour later
bargrin on 21/10/2021 - 23:41

+3

Got mine approved aswell today!

My ex-display iPad 2 that I bought from a physical Dick Smith store in 2012 for $150 has netted me $421!
- Sheng on 22/10/2021 - 11:34
  
  Dick Smith damn.
- neonlight on 22/10/2021 - 12:39
  
  Ex display too now that's nuts
- Ebaygiftcards on 25/10/2021 - 15:14
  
  When did you post yours?
  - superforever on 25/10/2021 - 15:18
    
    When did you post yours?
    
    You didn't receive any confirmation? We all received it by now.
    - profeeder55 on 25/10/2021 - 15:51
      
      Can I update my Paypal info ?
      - superforever on 25/10/2021 - 15:59
        
        @profeeder55: No idea about paypal I paid the surface with paypal.
    - Ebaygiftcards on 25/10/2021 - 20:53
      
      I got an email telling me they’ve received it.
appleosprey on 22/10/2021 - 00:59

If I do not have a PayPal account is there anyway I can receive funds another way?
- ssjmark on 22/10/2021 - 06:35
  
  These questions are best asked with the company.
  
  Don't think anyone here is associated.
fomal on 25/10/2021 - 12:28

Question with price promise…. the price on microsoft store has came back to normal.

Does that mean we cannot price match on past cheaper price?
- superforever on 25/10/2021 - 14:07
  
  the price on microsoft store has came back to normal.
  
  Of course not.
  
  You didn't price match?
  - fomal on 25/10/2021 - 21:12
    
    People in here recommended to wait for more drop as you can only claim once.
    - superforever on 25/10/2021 - 21:17
      
      You didn't match during $777 for Surface Laptop Go? That was the cheapest, Surface Go also gone down a lot on the same date.
      
      you can only claim once.
      
      Also as I remember somebody confirmed can claim more than once if price dropped again.
      
      So now you have nothing? Won't drop anytime soon.
      - fomal on 25/10/2021 - 21:20
        
        @superforever: Still can refund for a full price and buy back later when the price is lowered
        
        superforever on 28/10/2021 - 22:05
        
        +1
        
        @fomal: https://www.harveynorman.com.au/microsoft-surface-laptop-go-…
        
        Lower again see if MS drop again or online chat to let them know new low price
        
        https://www.microsoft.com/en-au/store/configure/Surface-Lapt…
        
        fomal on 29/10/2021 - 07:18
        
        @superforever: cheers mate
orin on 25/10/2021 - 16:10

Found receipt notification in Spam folder from 12 days ago!

But still no update on next steps or receiving payment, and looks like everyone had their receipt confirmation and payment processing email in very quick succession.

Somewhat worried now…
- superforever on 25/10/2021 - 16:13
  
  Somewhat worried now…
  
  Login and see what did it say? "Pending Payment" ?
  - profeeder55 on 25/10/2021 - 16:14
    
    Yea though no way to change payment method. Weird…..
  - orin on 25/10/2021 - 16:17
    
    No, it is just at Received…
    - Al123 on 25/10/2021 - 22:57
      
      Mine was marked received on 12th, and silent since then.
      Now wait for another two days for the 15-day full process period.
      
      No adaptor or cable in the parcel, not sure if this could delay their processing..
      - Al123 on 26/10/2021 - 11:42
        
        +1
        
        @Al123: Update 12 hours later -
        It shows Pending Payment now :)
        
        profeeder55 on 26/10/2021 - 12:03
        
        @Al123: Nice :)
- Poombear on 25/10/2021 - 18:06
  
  Mine was received in their system September 30 and marked as pending payment today, so don’t need to panic just yet.
  - Al123 on 26/10/2021 - 00:03
    
    Thanks for sharing
ssjmark on 25/10/2021 - 18:16

Got confirmation today that it'll be paid to my paypal account.
derekek on 26/10/2021 - 12:13

+1

got confirmation today as well. but don't seems to see the website allows you to give a PayPal account in anyway… anyone has any clue? or they are just gonna pull them out of your microsoft account
- appleosprey on 26/10/2021 - 14:22
  
  Same. I replied to the email as I do not have PayPal. Hopefully they will respond with another method of payment. Relieved that there is finally light at the end of the tunnel. 😀
  - profeeder55 on 26/10/2021 - 14:23
    
    Did the same yesterday. They replied today that they will be changing my PayPal details to my updated e-mail.
    - superforever on 26/10/2021 - 14:25
      
      they will be changing my PayPal details to my updated e-mail.
      
      Seem like they only allow PayPal.
Johnny L on 26/10/2021 - 15:25

Just reporting back that my trade in has been marked as approved as well, to be paid to my PayPal.
Yet to see the funds though, they mentioned by next week
EyyBanane on 27/10/2021 - 10:05

+1

Same here. Got ~$430 for my iPad 3 which was sitting in the cupboard for past few years. If you login to the US CExchange store, you can see an option to change the payment details, which I did but then realised that it was not tracking my return, so logged back into the Aus CExchange store.

I am guessing the they are going to pay into the paypal which I used to purchase the Surface.
- EyyBanane on 01/11/2021 - 10:42
  
  They were planning to send the Paypal refund to the same Outlook email used to order the device. I created a new paypal using the same email last week to avoid further back and forth with CExchange support, and as soon as I verified the email today, the amount was in there.
  * Bought Sufarce on 25 Sep
  * Intiated iPad3 return on same day and shipped on 27-Sep
  * Validated receipt on 29-Sep
  * $438.61 Payment received on 1 Nov.
turk182 on 27/10/2021 - 10:05

I sent mine very early on and it arrived on the 30/9. Have just received 3 emails today.
819am received your package email
823am unfortunately we are only going to offer you $35 as you took too long to send it email
849am approved for $454.34
bargrin on 27/10/2021 - 11:20

Hmm….people got appraisal approval but as yet no payout?

My email said paypal payout "within the next week", that should be before this Friday, fingers crossed.
superforever on 27/10/2021 - 15:58

+1

Received PayPal payment
- Sheng on 27/10/2021 - 16:12
  
  What did you get net after? Go laptop for like $200AUD?
  - superforever on 27/10/2021 - 16:15
    
    $438 for my iPad3 and bought $777 laptop go
    - Sheng on 27/10/2021 - 16:33
      
      Not bad.
      - superforever on 27/10/2021 - 17:30
        
        @Sheng: MS didn't expect to match HN and we price promise it
- neonlight on 27/10/2021 - 17:57
  
  Wow that was fast haven't got mine yet, my Cexchange account email is the same as my paypal account which i got the surface go laptop anything else i need to amend?
  - Section2 on 27/10/2021 - 18:41
    
    +1
    
    Your cexchange login email is the PayPal email that they will send the money to. If this is not correct you will need to email them to let them know. Seems you will be fine
Section2 on 27/10/2021 - 16:02

+2

Received full PayPal payment of $511.97 - saga over
neonlight on 29/10/2021 - 12:11

+1

haven't got the payment yet its Fri, had the pending payment notification email last week said its this week
profeeder55 on 29/10/2021 - 15:17

Received Paypal payment - got the approved e-mail on 25/10. Glad I went ahead with the deal :D
- neonlight on 29/10/2021 - 16:37
  
  Got approved 21st Oct nothing yet on Paypal, not sure if i should send an email
  - hp83 on 29/10/2021 - 16:46
    
    Same here. Got approved on 21/10. Got nothing on Paypal yet. My paypal Account is different with CEXchange email. Email them but no response 😬
    - neonlight on 29/10/2021 - 17:55
      
      =( I just sent email hope they reply, where's my money! :S
    - superforever on 29/10/2021 - 18:34
      
      May be they are using your email address as paypal account, not the one from MS order.
      - neonlight on 29/10/2021 - 19:26
        
        @superforever: Well in my case they match so not sure what the delay is
    - ElDickeroni on 01/11/2021 - 16:29
      
      Approved on 22/10 - no sign of money in PayPal yet.
neonlight on 30/10/2021 - 15:50

Hey all I finally got my money into the PayPal account today! Saga over. Thanks all and what a great deal this is!
- superforever on 30/10/2021 - 17:27
  
  +1
  
  👍 enjoy your surface.
  - profeeder55 on 30/10/2021 - 18:25
    
    Nice - Enjoy !
  - neonlight on 30/10/2021 - 22:13
    
    Mate so glad we all got. The deal was indeed real. Unbelievable!
    
    I had to email them to follow up and had a case with MS definately worked out
    
    This will be the best bargain here for me for many years to come.
    
    $454 for my iPad 4 and bought $777 laptop go.
iChopstick on 01/11/2021 - 09:19

Also received money in PayPal. Thanks again OP.
bargrin on 01/11/2021 - 10:11

Just got my money as well. This is definitely one of Top 5 deals of 2021!

Now I wonder if they will give me $450 for my Nintendo Wii or playstation 3 !
- neonlight on 01/11/2021 - 10:30
  
  probably top 5 deal I had ever since i joined Ozbargain paid 1/3 of the price of a RRP laptop
- superforever on 01/11/2021 - 11:50
  
  Nintendo Wii or playstation 3 !
  
  No more listed, they have 360 during this deal.
  
  They offered over $400 for Surface Pro 4 during this deal, now $143
hp83 on 01/11/2021 - 22:34

Finally, I got money transfer to my paypal account today.
421.45 for my Ipad 2.
Surface go 2 now down to 522$ So can go for price match to save further 107$. Thanks all best deal ever
- ElDickeroni on 01/11/2021 - 23:10
  
  When did you get the email to notify you of the successful exchange?
  - hp83 on 01/11/2021 - 23:41
    
    When I got the mail from paypal “you have got money from Cexchange …..”
Goonos on 02/11/2021 - 16:52

Got paid as well. Returned the surface. $438 for 9 year old device that was gathering dust. To think I was going to trade in for a new iPad and get $30 off…
- superforever on 02/11/2021 - 18:27
  
  Returned the surface. $438 for 9 year old device
  
  Hope Microsoft don't know you returned it.
- Yoyogabbagabba on 03/11/2021 - 14:39
  
  Did you do the return online? Did they just accept it without questions?
Yoyogabbagabba on 04/11/2021 - 15:03

+3

Anyone still yet to receive their payment? I got approved on 25th of October and still waiting.
- Majesty29 on 04/11/2021 - 15:04
  
  Yeah still waiting here
- appleosprey on 04/11/2021 - 16:57
  
  Yes. Same. Approved 26/10. I just sent follow up email as it was supposed to be paid within a week. Hopefully they will action before weekend :)
- rusty371 on 04/11/2021 - 17:21
  
  Ditto. Approved on the 25th October and still awaiting payment.
  - rusty371 on 07/11/2021 - 16:46
    
    Finally received payment of $438.61 today (7th Nov) for an iPad3. An email from customer service explained that once a device's condition is confirmed / approved, expect to receive payment within 14 days (not 7).
- mountpeter on 05/11/2021 - 11:16
  
  I'm in the same situation. I have emailed them and hope they sort it out soon.
- Yoyogabbagabba on 05/11/2021 - 13:52
  
  +3
  
  Just an update - I've emailed them a few times throughout this whole process, but I sent another one on Thursday 4th November, and they replied this morning Friday 5th November saying I should receive payment tomorrow. They also clarified payment may take 14 days, and they've experienced some delays with payment. Maybe this will give some of us waiting a bit of peace of mind.
  - Yoyogabbagabba on 06/11/2021 - 21:00
    
    +1
    
    Update: They didn't end up paying today (Saturday 6th November).
    - Al123 on 06/11/2021 - 21:19
      
      Mine approved on 26th of October and also waiting payment.
      - Ebaygiftcards on 09/11/2021 - 09:17
        
        @Al123: Same here, haven’t received payment yet. Still pending. It was suppose to be within a week of receiving that approval email
  - Yoyogabbagabba on 07/11/2021 - 20:57
    
    Update #2: I got paid today around 2pm. I hope everyone who is waiting gets paid soon!
busterau on 05/11/2021 - 08:53

Anyone getting any responses to emails? I have emailed them regularly and no responses to any of them!
- superforever on 05/11/2021 - 11:47
  
  Try chat with Microsoft Store online and let them open a case for you.
  - profeeder55 on 07/11/2021 - 18:59
    
    Yes they seem to have a different communication channel to CEX
ssjmark on 07/11/2021 - 20:15

Finally got my payment today also.
- Tzy on 07/11/2021 - 21:47
  
  what's your timeline, can you share?
appleosprey on 09/11/2021 - 06:59

I emailed 5 days ago to ask about my payment and just received the following response……
We apologize for any confusion caused by the automated status update of pending payment status. Payment is typically issued about 2 weeks from the update to pending payment. We have experienced some delays and errors with PayPal.

I apologize we have not been provided with an exact date for resolution for all payments. We appreciate your patience while our team strives to conclude and issue updates as quickly as possible.

……we have experienced errors with PayPal ??? What a load of
Nonsense.
- glashalful on 09/11/2021 - 14:35
  
  Mine got pending payment on 26th, still nothing. They never responded to my email.
  - Ebaygiftcards on 11/11/2021 - 15:16
    
    Have u got yours yet? Mine also pending payment on 26th, nothing yet too
    - glashalful on 11/11/2021 - 15:52
      
      Same here, nothing yet. I've emailed them last week but no response. What a frustrating wait.
      - Ebaygiftcards on 15/11/2021 - 11:37
        
        @glashalful: I still haven’t received anything
- Ebaygiftcards on 15/11/2021 - 11:43
  
  I didn’t even get a response. I’ve sent them 3 emails already, they’ve ignored every one of them
  - Al123 on 15/11/2021 - 13:49
    
    Neither me.
    Got pending payment since 26th Oct, and
    "will be sent to you via PayPal within the next week."
    Now it's 15th Nov.
    No email or follow up to it yet.
    - glashalful on 15/11/2021 - 14:12
      
      Finally got paid today. Only after contacting them through Microsoft store. They never responded to any of my emails and only mentioned payment has been submitted yesterday but would receive today due to time zone difference. etc blah blah.
      - Ebaygiftcards on 15/11/2021 - 15:54
        
        @glashalful: Thats good. How long did it take to get the funds have speaking with Microsoft store?
        
        glashalful on 15/11/2021 - 15:56
        
        @Ebaygiftcards: Contacted them using chat on Saturday, got the funds today.
        
        Ebaygiftcards on 15/11/2021 - 16:10
        
        @glashalful: Thanks! I'll try contacting today, hopefully I'll get the funds by end of the week
        
        Al123 on 16/11/2021 - 08:26
        
        @Ebaygiftcards: I contacted MS online chat last night, and sent the MS case# to [email protected], got a plain email back overnight
        "We have experienced some delays and general errors with PayPal and not all orders have been updated."
        
        Disappointed for it to blame PayPal.
        
        Remember someone shared an American website to raise a claim and for CEXChange to reply the thread on the page - didn't realise it's the best method to get it work.
        
        Ebaygiftcards on 17/11/2021 - 11:49
        
        @Al123: I contacted Microsoft on Monday, still haven’t heard back from Cexchange.
        
        Ebaygiftcards on 17/11/2021 - 18:17
        
        @Al123: Hey Al123 I got the exact same email from CEXchange 5 minutes ago. Bastards!
        
        Have you received the money from them since receiving that email?
        
        What was the US website you were referring to? I might try posting to that
        
        Al123 on 17/11/2021 - 18:35
        
        @Ebaygiftcards: No money received yet.
        Can't remember the website to raise online complaint against CEXChange :(

This was posted 3 years 9 months 7 days ago, and might be an out-dated deal.

$421.45-$522.26 iPad 2, 3, 4, 5 Trade-in Value When Purchasing Selected Microsoft Surface Devices @ Microsoft via CEXchange

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