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Exetel rebranding and simplifying their offering by the looks with only one plan
nbn FTTP or HFC only.
One Plan 500/50
Typical evening speed: 500/40Mbps
Unlimited Data
BYO router
Designed for 2-6 person households
Hibernate
Going on a holiday or taking a tech break? Dial your internet speed down and save $1 /day when you don’t need it—giving you peace of mind and extra savings while you’re offline.Warp speed
For an additional $1/ day you can upgrade your internet speed up to 1000Mbps anytime you want. Need to download a big file in a hurry or binge watch a streaming series in 4K? Go for Warp Speed. TES: 811/42Mbps.Cancelling Your Internet Service
Want to cancel your service? There’s no need to give us 30 days’ notice – though you’ll be charged for the rest of the billing cycle. For example, if your cycle starts on the 1st and you cancel on the 14th, you'll be charged for the full month. Alternatively, you can choose to ride out the service until the end of the billing cycle.Once you set your cancellation date, any Warp Speed fees or Hibernate credits from that cycle will be added to your final bill which can be paid via the app. After everything is processed, we’ll send you a receipt.
Payment Information
A payment verification charge of $1 may be debited from your account at the time of sale. This will be credited back to you on your first invoice. Payments made by Credit card incur a 1% transaction fee. You can avoid this fee by selecting to pay via PayTo. This option is available in your Exetel app after order confirmation, under Payment and Invoices.Carrier Grade Network Address Translation (CGNAT) and IPv6
Currently, Exetel does not offer the option to provide a public IPv4 address or disable CG-NAT on our broadband plans, including the Exetel One internet plan. All new broadband services are provisioned with CG-NAT by default.IPv6 will be enabled by default on the plan shortly and retroactively applied to everyone who has taken up the plan. If you disconnect/reconnect you should be dual stack.
For new Exetel services ordered after July 1, 2025, CG-NAT (Carrier-Grade NAT) with IPv4 is no longer used. Instead, all new services—including our broadband plans—are set up with IPv6 by default. This means you’ll get a native IPv6 address, and your devices will connect using IPv6.
If your device doesn’t support IPv6, it will still be able to connect to the internet using IPv4. Exetel’s network is designed to support both IPv6 and IPv4 (dual-stack), so devices that only understand IPv4 will continue to work as usual.
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sticky
DHCPv6 PDStatic IP
A Static IP address is not available with these Exetel services.
If you are an existing Exetel customer with an existing Exetel static public IPv4 address you will retain this address.
To follow up, The rep on the phone checked it out while i was on hold for a while. He said to change plans I had to apply for a new service on the website and then email to cancel to old plan. I might wait a few days to see what happens before I do something that brash. Don't want to mess with Exetel that much due to their odd 30 day cancellation policy. Might also look at other options with other ISPs as they will appear.