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Buzz Telco - $49/Month for First 6 Months on Unlimited 100/40 NBN (No Contract) | 12/1 Unlimited only $29/Month

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Buzz Telco is excited to announce that this weekend only we are offering our NBN Plans with $20 reductions in price for the first 6 months.

Our plans all come with Unlimited Downloads and your Basic Home Phone Service.

Of course Terms and Conditions Apply, this is only available to new customers who sign up between today and Sunday night. You will save $20 per Month for the first 6 Months.

Plans are:

Basic Unlimited - 12/1Mbps - $29 for the first 6 Months
Standard Unlimited - 25/5Mbps - $39 for the first 6 Months
Premium Unlimited - 100/40Mbps - $49 for the first 6 Months

No lock in contract. If you need a NBN Ready Modem we offer a NetComm NF10WV for $100 including Delivery and Configuration.

Please contact our team if you have any questions.

Due to high demand from this plan we have had to stop accepting orders to ensure the quality of our network does not get diminished. We will be placing a new offer once further upgrades have been completed. Thank you to all that joined us we hope you enjoy your service and thank you for your patience whilst we place further upgrades on our network.

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closed Comments

    • +1

      Hi ldq - Yes you can preorder. Just state in the notes that you would like for u to hold the order until NBN becomes available in your area. - Jeremy

  • Hi Rep/Jeremy,

    1. Does the power supply (next to the NBN connection box) you ordered from NBN Co come with the battery backup? If not, can you order a battery backup? I can't order one because NBN Co doesn't deal with end users.

    2. If I register before end of this weekend and would like to activate the service, say August 2017. Do I still get the $20 reductions in price for the first 6 months? Can I cancel the plan before the activation?

    3. How will I be billed? Any credit cards surcharge?

    4. The Critical Information Summary for 100/40 Plan stated that it is $99 per month?

    5. Any charges for plans changes?

    6. Your website stated that "Use our live chat below and one of our team will be happy to check for you". Can't find the live chat?

    7. Customer Service Guarantee?

    8. Mobile Plan - I'm currently with Optus Sim only plan $40 per month, Unlimited Standard National Minutes(Calls), Unlimited National and International Standard SMS & MMS, 300 Minutes for Standard International Calls, and 10GB of Data. I would like to switch to you if you can/willing to match the plan with no contact and optional for international roaming. How/What is the mobile billing for mobile plan? - e.g 30 days?

    Thanks.

    • +1

      Hello implant,

      1) We can definitely order the Battery Backup Unit for you. This will be installed at no charge, however, will delay the order as it will require a Technician Visit.

      2) You can pre-order the service, you will just need to put your preferred activation date in the notes on the order. You will still get the $20 Reduction for the first 6 months of service if you do so. As we would not have provided the service yet, we would be happy to cancel and refund the order if you decided not to go ahead before the activation date.

      3) Bills are issued on service anniversary, we start initial billing the day after your service is activated and charge you monthly with each invoice issued on the renewal date and then you have 14 days to pay it. We do not charge any surcharges.

      4) The plan was only reduced in price permanently last week, this issue has been brought up with our Legal Team and will be fixed soon. The ongoing price is $69 though.

      5) There is no charge to change plan.

      6) The live chat is available between 8 AM and 10 PM 7 Days per week.

      7) We comply with the ACMA's Customer Service Guarantee, we also run 24 Hour Phone Support and try to resolve as many issues as possible on the initial call.

      8) Unfortunately, we can't match that plan. Our billing for mobile is done per calendar month.

  • Hi Rep
    i just moved to a country town for work purpose and there was no wifi available at my work accommodation.
    So i rented a place for 6 months.
    Applied for NBN from My Republic
    Still waiting for the modem . They stick with their usual "20 business days rant "
    No progress yet. When i rang NBN they have not even received the work order from My republic

    i will be cancelling My Republic if you can do the offer.
    It is FTTN
    Postcode 2580
    it is a renovated duplex house.
    Telsta ADSL line is there.
    Would like to know how long it will take you to get the connction ready?

    • +1

      Hi avn365

      That will depend on if a technician is required. If no technician is required we would have the service active within 24 hours, however, if a technician is required you would be looking at around 2 - 3 weeks (going off the current averages).

  • The yellow font in the online chat is hard to read…

  • Hi Rep,
    Why can't you provide static IP address ?

    • +1

      Hi denny_mrl

      We will be able to provide Static IP Addresses from July, we are just having to make some changes to our network configuration to add this functionality in.

      • Hi rep just wondering do you price match deals like skymesh?

        • Hi bennybaubles - If you send me a PM I will be able to have a look for you. :) - Jeremy

  • Hi guys!
    Anyone know if NetComm NF10WV is a good modem router or is there something preferable to this for a similar/cheaper price? Voip not necessary.

    • +1

      http://forums.whirlpool.net.au/archive/2549304

      The consensus seems to be that it is an entry level product that is hampered by the chipset and the limited RAM (http://whrl.pl/ReK63o), so no amount of firmware upgrades and tweaks will make it good. The modem part is okay but the router part is bad.

      "[The chipset is] a special budget design for third world countries." — http://whrl.pl/RePACI

      • Thanks Alvian,
        That's useful to know. I guess its better to buy something else from the shops.
        Cheers

      • Hi alvian - This is correct, the modem will provide what is required and will also work for general usage, once you start looking at more advanced features, unfortunately, it just doesn't cut it. The issues I was referring to in my comments earlier were in relation to the VoIP Issue that it used to have (where it would randomly drop people's calls), this issue has been fixed. - Jeremy

  • Rep .. are connections on a public IP address, or NAT'd private address?

    • Hi noz - Connections are given a public IP Address. We do not use GC-NAT. - Jeremy

  • What's your cancellation policy, is there a notice period or in writing required?

    • +1

      Hi huntress_love - We are happy even with a phone call, there is no notice period required. - Jeremy

  • Signed up.

    Thanks OP. 6 months, then will see what else is in the market.

  • Do you serve postcode 5013. Our area doesn't have nbn yet but would like to be ready.

    • Hi dorian_gray - Through our wholesale agreements we have coverage to all 121 Points of Interconnect with NBN. This means that we are able to service all areas where NBN is enabled. - Jeremy

  • Hi Rep,
    I've signed up yesterday (to switch from TPG to BuzzTelco) and till now, nothing happend…wasn't that supposed to take less than 24h?
    Cheers

    • Im in the same boat……..

      Signed up yesterday…….still nothing.

      Im going from Belong to Buzz. Wanting to get it done before end of month, so i dont get charged for another month by Belong…

      Peter.

    • M with tpg as well. Would like to know as well.

      • +1

        Hi all - Sorry for the delays, we have fallen a little bit behind with orders. All service transfers will be provisioned by 10AM tomorrow morning, with confirmations sent by 9AM. The team is working through the night to ensure this happens. - Jeremy

        • Hi Jeremy,

          I am yet to receive an email from the provisions team.

          Will send you a PM with my account number.

          Thanks,

          Peter,

        • @Dud:
          Same here, no confirmation yet…

        • Same here , no confirmation yet.
          Seems like the activation wait is developing into a case of quick to promise and also quick to double down on that promise…

          Would be good if someone associated can clarify .

        • @bestbarginever: We are currently having delays with activations due to the NBN B2B Interface being offline for unscheduled maintenance. We will be processing all orders as soon as it comes back online. We would like to apologise for the inconvenience. All customers with pending connections will be sent an email within the hour notifying them of this. With this outage, we have had to put a temporary stop to activations as they are getting caught in limbo. This is something we are monitoring closely, as soon as it's back online we will be processing orders again. All Service Transfer orders are complete and ready to be submitted. - Jeremy

        • @BuzzTelco:

          Jeremy,

          Any update?

          Thanks,

        • @BuzzTelco: I didnt get an update as well. You advised that I will be getting it yesterday within an hour. Still nothing :(

        • Still nothing here too :(

        • @mafranco: I contacted Jeremy and he sent me the activation now. There was an issue where the requests were pending at NBN. I hope it will be working soon.
          You can activate a chat from their website.

        • @Gaggy:
          Thank you for the reply. I did chat with Jeremy and he said that it will probably be processed tomorrow morning.
          Cheers

  • Hi rep, can I still sign up even though my planned availability is not til "Jan-Jun 2018" lol?

    • +1

      Hi CVonC

      Possibly a bit too far away ;).

      Cheers

      Jeremy

      • Hi Jeremy, how about Oct-Dec this year on HFC?

        • Hi k2dlimmo, that is fine. Anything within 2017 we are happy with. - Jeremy

  • If I filled out an application form with Skymesh in March, and NBN won't go live in my area until next month, do you think I'm bound by any kind of pre-contract?

    • Hi tomski182 - This is something you would have to ask Skymesh unfortunately. However, as a general rule across the industry, if the service has not yet been provided (the activation process hasn't started yet), you are not bound by the contract. - Jeremy

      • HI Store Rep.

        Im not happy. Here is why….

        I signed up to Buzz, when you first put this post on OZBargain in May. I am with Belong and was looking forward to coming across to Buzz.

        There was discussion about signing up and, porting across from Belong to Buzz the next day or, the day after as per your posts. SInce signing up in May, i had contact with Jeremy Chequer on the 29/05 and thats it………… no more communication and definitely, no next day connection.

        I received an email from Andrew Duncan last week that an appointment has been made with NBN to visit the premises. I wasnt sure why and, questioned Andrew but got no reply. The NBN guy thought he was here to activate the NBN…….he wasnt sure what he was doing here as the NBN was already activated BUT, swapped over the box to seem that he has done stuff.

        Since the NBN tech swapped the box over yesterday, i no longer have Belong internet as my router is not syncing and, in the Buzz portal my status
        is still showing as "pending".

        Not a good consumer experience at all………. so, are you able to tell me WHEN, my BUZZ internet will be up and running??

        Thanks,

        • why don't you call them?

  • Hi BuzzTelco,

    How come your "Boost Unlimited" and "Premium Unlimited" is the same price (before discount)?

  • If I signup now even though I won't need activation by sometime around mid July (apartment will be completed by then) will I get charged anything now or will it be in July? I understand there's the new development fee of $300, wondering whether that will that be charged now or when the service activates too

  • Hi Rep, just signed up from being with Telstra, can you tell me if my Telstra modem will be suitable or do I need to buy a new one? It's a technicolor branded one, we are out of contract…. 😊

  • +2

    Hi rep, nbn hfc wont be available until july or august, i have just signed up and leave note in the notes section (as advised by you in the to earlier comment) to hold the activation until nbn is available in the area. The sign up process also requested me to put in my credit card details which i did and once the signing up process is completed i received an email confirming my order and an invoice of the payment charged. Now since the service wont be available until july or august i thought i am not suppose to get charged until then??

  • Have to make a choice between this vs MyRepublic. Modem is killing the deal for me have to pay $100 extra compared to $1 from MyRepublic :(

    • With MyRepublic you are contracted for 12 months though right?

      • Yep, but I need internet after 6 months anyways. So, I wouldn't mind a 12m contract and considering that the Node is just outside my house, I don't have to worry about speeds either.

  • +2

    Anyone else got it connected and can post some speedtest?
    Cheers

  • Apologies if this has been asked, but can't seem to see an answer for it..
    Let's say I joined up and later I want to change plans. Will the plan I change to be charged at these discount rates, or at your standard rates? ie does a plan change cause you to lose your discount.
    So, for example, let's say I sign up now for the 25/5 plan. In a couple of months time I want to change to the 100/40 plan. Will my monthly fee become $49/month or $69/month?

    • Speak to Jeremy through the live chat on the website
      Very helpful

  • Hi rep,

    I just signed up and have a few questions -

    1. I'm on FTTN, when the technician comes to do the connection, will he/she require access to the telecommunications hub in our house (I'm asking because ours is very difficult to access due to us storing lots of junk around it)

    2. I ordered the Netcomm modem which I intend to use in bridge mode with my TP-Link Archer D7 router - is this going to cause any issues with the home phone?

    • +1

      If you were planning on using the Netcomm modem to plug the home phone into (for VoIP) - then that will be a problem. Once you enable bridged mode on a router then all functions of that router become disabled, including VoIP. You can still use a separate VoIP ATA though.

  • Still Showing on https://buzztelco.com.au/nbn/ as Available for 100/40Mbps $49 6 Months

    • +1

      It does but it shows $69 at checkout page.

      • +2

        You need to go to the next page before the $20 discount is applied.

        • +1

          Ay caramba, you're right! still available. Time to call dodo and see if they can do anything closer to this price

  • +1

    Just to let you all know I signed up with Buzz Telco @ 11:30pm last night.

    Was activated today and I'm getting 74 Mbps download and 32Mbps Upload. 15ms ping.

    Very happy with the speed of activation. Yet to try it out during peak so time will tell.

    • vvBi85, did you Churn from Another NBN Seller. Mine will be longer, as I am moving from ADSL1 8mb/384kps. Lucky to get 6mb. So 100mb/40 will be like living on Another planet:)

      • +1

        Yes. Moved from Belong.

    • FTTP? I'm used to getting 90Mbps with internode during non peak times, I wouldn't settle for 74Mbps. Hesitant in signing up now.

      • yes FTTP. Peak is dropping to around 30-40mbps. I'm still happy as I won't need more than that

  • Anyone with TPG? For no contract, they are advising we need to give 30 days notice. I have advised them that that was never told me and I will raise it with TIO. They will now get back.

  • I don't think TPG is any different.
    They write the terms and they can change them.
    Don't think it's a TIO issue but good luck.

    • I was never told about it and when I joined I paid for setup fee for going for no contract. Paying extra month is not acceptable.

  • Has anyone seen the BUZZ Further information on VoIP… CIS?
    The link seems dead in the main CIS.
    I think BUZZ is like a beehive at the height of summer atm.

  • +1

    Got moved to Buzz earlier today.
    Speed is not that great, but acceptable around 7.30 pm. Getting 69 Mbps download and 37.57 upload for a Sydney server. The thing I dont like is ping which is over 27 ms. It used to be 4-8 ms with TPG and fun to play games online.

    http://beta.speedtest.net/result/6334520889.png

  • +1

    Dam didn't know it expire already, and can be activated on later date. Any chance we could extend this offer pretty please?

    • +1

      It still shows as $49 on website.

  • +3

    Hi guys,

    Just an update…I've got my service activated today and after a few speedtests I can say the speeds are great, at least on the off peek time. I'm getting an average of 92Mbps download and 33Mbps upload.
    The only thing that concerns me is the latency. It's a bit high compared with my previous TPG service: It's 17ms now compared with 3ms I was getting before. I'll talk to Jeremy later to see if they can do something about it.
    Cheers

    • +1

      Good to hear. I'd be keen to hear an update later as to how it performs during peak times.

    • +1

      Thank you mafranco for the update!

      Good to hear it is going well so far. Let us know what it's like during peak time

    • +1

      Same for me. It was over 17-25 ms for a same city server. Bad for me as I play BF1 and I was getting over 900 ms ping during the game :(
      Speed was pretty bad around 9.30 pm
      http://beta.speedtest.net/result/6334753982.png

      Never had this issue with TPG even at 25/5 Mbps connection.
      Emailed Jeremey and waiting for his reply.

  • +1

    Good evening all,

    I'm doing some speed test now and speed went down to an average of 30Mbps :(

    • Not good.

      • Getting about 60Mbps now…

        • Not good at alll……..
          From 92mbps to 30mbps is roughly a 66% decrease in speed. Be keen to know if they can somehow improve that..

        • +1

          @superjquando:

          Getting the worst result now at 8:40pm with only 18Mbps :(

        • Another MyRepublic? I'll be interested to read what Jeremy has to say.

        • @mafranco: Same here, mine is fluctuating too much and ping is really bad to a stage when I have to stop playing. Not that impressed. I can live with speed between 40-80 Mbps, but ping delay is killing and need to be more stable.

      • Cheap, unlimited provider and expecting full rate at peak times? You need to reset your expectations I think.

  • Something I think needs to be made aware and is quite important if you want to use an existing modem with this provider (or if buying a new modem from somewhere other than the provider).
    The modem you use needs to support setting VLAN ID 100 on the WAN interface. Unsure whether it applies to only FTTN, or all forms of NBN.
    Not all modems support the setting of VLAN 100, let alone on the WAN interface.

  • +1

    I signed up 26/5 and still waiting for activation.

    Haven't heard anything from Buzz.

    Will be calling them tomorrow.

  • +1

    Non peak hour speedtest.

    Mel > Bne http://www.speedtest.net/result/6337763593.png
    Mel > Mel http://www.speedtest.net/result/6337769302.png

    Setup today after signing up last week.

    Mel > Bne
    92.38 Down
    37.31 Up
    14ms

    Mel > Mel
    91.57 Down
    33.53 Up
    27ms

    I originate from Mel so routing is less than ideal but still does the job.

    Tracing route to vic.speedtest.telstra.net [203.39.77.13] over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.50.1
    2 13 ms 14 ms 12 ms 203.111.9.22
    3 15 ms 14 ms 14 ms 203.111.9.209
    4 13 ms 14 ms 14 ms po41.sclarbrdr11.aapt.net.au [202.10.14.200]
    5 14 ms 13 ms 13 ms Bundle-Ether13.ken-edge902.sydney.telstra.net [139.130.214.101]
    6 18 ms 31 ms 14 ms bundle-ether14.ken-core10.sydney.telstra.net [203.50.11.96]
    7 24 ms 24 ms 25 ms bundle-ether12.win-core10.melbourne.telstra.net [203.50.11.123]
    8 25 ms 25 ms 25 ms tengigabitethernet8-1.exi2.melbourne.telstra.net [203.50.80.154]
    9 25 ms 25 ms 24 ms vic.speedtest.telstra.net [203.39.77.13]

    Tracing route to speedtest.mel.optusnet.com.au [198.142.236.132]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.50.1
    2 14 ms 13 ms 12 ms 203.111.9.22
    3 15 ms 14 ms 13 ms 203.111.9.209
    4 22 ms 14 ms 15 ms po41.sclarbrdr11.aapt.net.au [202.10.14.200]
    5 13 ms 15 ms 13 ms syd-optus.gw.aapt.net.au [203.8.183.45]
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 26 ms 26 ms 25 ms 210.49.108.70
    10 25 ms 25 ms 25 ms speedtest.mel.optusnet.com.au [198.142.236.132]

    • Peak Speedtests

      Date ascending IP Address Download Upload Latency Server Distance

      31/5/2017 9:56 PM AEST 210.10.187.160 8.28 Mb/s 15.39 Mb/s 26 ms Melbourne ~ 1300 km Share
      31/5/2017 9:55 PM AEST 210.10.187.160 1.85 Mb/s 15.38 Mb/s 233 ms Burwood East ~ 1300 km Share
      31/5/2017 9:53 PM AEST 210.10.187.160 33.97 Mb/s 29.32 Mb/s 14 ms Sydney ~ 650 km Share
      31/5/2017 9:52 PM AEST 210.10.187.160 13.91 Mb/s 17.95 Mb/s 19 ms Brisbane ~ 50 km Share
      31/5/2017 9:51 PM AEST 210.10.187.160 24.17 Mb/s 28.15 Mb/s 29 ms Burwood East ~ 1300 km Share
      31/5/2017 9:50 PM AEST 210.10.187.160 13.20 Mb/s 25.57 Mb/s 26 ms Burwood East ~ 1300 km Share

      31/5/2017 4:58 PM AEST 27.122.122.129 36.89 Mb/s 15.99 Mb/s 31 ms Burwood East ~ 700 km Share
      31/5/2017 4:57 PM AEST 210.10.187.160 51.34 Mb/s 31.48 Mb/s 14 ms Brisbane ~ 50 km Share
      31/5/2017 4:56 PM AEST 210.10.187.160 42.11 Mb/s 32.17 Mb/s 28 ms Burwood East ~ 1300 km Share
      31/5/2017 4:55 PM AEST 210.10.187.160 40.96 Mb/s 30.96 Mb/s 26 ms Burwood East ~ 1300 km Share
      31/5/2017 4:53 PM AEST 27.122.122.129 26.76 Mb/s 17.54 Mb/s 29 ms Burwood East ~ 700 km Share
      31/5/2017 4:43 PM AEST 27.122.122.129 39.61 Mb/s 17.17 Mb/s 30 ms Burwood East ~ 700 km

  • +3

    Hi all,

    I think you get what you pay, that's my conclusion. Speeds were terrible last night with speeds below 15Mbps during peek time and below 30Mbps at 11pm…Back to full speed early morning and getting about 50Mbps now at 9:20am…
    Called TPG to get my plan reactivated and they will do it with no extra cost… Sad I lost $49 dollar to try Buzz Telco…Never again!!!

    • The important thing to remember is that no ISP will guarantee the max throughput speed eg. 100/40
      NBN CVC bandwidth costs are insane ($15.25 per Mbps) ($1525 per full 100mbit).

      During peak time on Buzztelco I was able to hit 46Mbps Down on single threaded speedtests and 10.9MB/s (88Mbps approx) multi-threading downloads.

      The larger telcos usually fair a little better in NBN world (Telstra/Optus for example may have many low bandwidth using users - ie. mums/dads/oldies).

      Set your expectations properly in line with peak CVC usage times and you wont be sad.

      It would be nice if there was somewhere you can check estimated CVC capacity "per user" each ISP has.

    • That's a shame. I'm with TPG and can max out my 100mbit FTTN connection and time day or night. But then I'm paying over $100 for that. This cheaper Telco would of been a good fit but I'm not willing to swap for poor speeds.

    • Not only the speeds are slow at peak, but the ping is killing as well. I am waiting for Jeremy to comeback as one of his initial comment was that they upgrade based on the load which I dont think is the case.
      Otherwise I might have to go back to TPG as well.

      • Hey guys, just had a live chat with Mostyn from Buzztelco. They mentioned the slow speed is due to high demand from the special offer. He said they are upgrading the network so the speed issue will be resolved. He also added if on 100/40 plan, the acceptable speed at peak is 40mbps or above (as per NBNco), anything below this is unaaceptable. If speeds are consistently below this 40mbps, they would like the opportunity to investigate and correct it - otherwise happy to offer a refund. Apparently, they only have 1 reported speed fault on their system

        • +2

          Should start reporting the speed and ping and see if the rep can live up with his statement. Mine is connected today and will do some test tonight.

        • @puchipucca: they are making a lot of statements which all seems very reassuring but let's see if they can deliver their promises. Let us know how it goes tonight puchipucca. If anyone needs live chat transcript of the refund let me know.

        • Thanks for the update. I definitely have emailed them back with the speed concern and never heard back. I am trying to wait patiently as Jeremy explained initially that they are confident about their service and have upgraded infrastructure to take the influx after this promotion.

          I will be happy with 40 Mbps during peak hours but ping to local servers above 25 ms is bad as it keeps dropping out in between. With TPG, it was always less than 8 ms ( 4ms to 8 ms).
          With Buzztelco, it is 3ms to 27 ms.

        • @Gaggy: worth expressing your concerns through live chat - will be faster

        • @superjquando: Yea, spoke to him. Speed was very slow today as well. Less than 40Mbps few times. They are upgrading network, but might take a week. Lets see how it goes. Will keep everyone updated.
          Anyone else having similar speed issues?

        • +1

          @Gaggy:

          I'm still connected with them till NBNco reconnect me with TPG…the last speedtest I did here, at 8pm I just wanted to cry…
          3Mbps DL, 1.7 Mbps UL and ping 192ms…

        • @mafranco: Yea, mine is gone down badly now as well. 200 ms ping for same city telstra server and 20 Mbps download and 4 Mbps upload. Cant believe if they got few hundred users and network just crippled when it was upgraded.
          Going from 100 to 40 Mbps in speed can be fine, but this is getting beyond control now.

        • @Gaggy: Skymesh
          http://beta.speedtest.net/result/6339882679.png

          Buzztelco
          http://beta.speedtest.net/result/6339899226.png

          Even though, everyone in the family is hammering skymesh connection and still getting good result. On the other hand, Buzztelco let me down without anyone using the internet, still poor result after many tests.

          This is Goodna 2 CSA if anyone is wondering.

        • @puchipucca: Yea, same here. My results were without any load. Having a feeling of ADSL with high latency. You in Sydney?

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