This was posted 6 years 11 months 1 day ago, and might be an out-dated deal.

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Buzz Telco - $49/Month for First 6 Months on Unlimited 100/40 NBN (No Contract) | 12/1 Unlimited only $29/Month

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Buzz Telco - $49/Month for First 6 Months on Unlimited 100/40 NBN (No Contract) | 12/1 Unlimited only $29/Month
Go to Deal
Store RepBuzzTelco on 25/05/2017 - 13:07 buzztelco.com.au (5386 clicks)
Last edited 02/06/2017 - 13:07

Buzz Telco is excited to announce that this weekend only we are offering our NBN Plans with $20 reductions in price for the first 6 months.

Our plans all come with Unlimited Downloads and your Basic Home Phone Service.

Of course Terms and Conditions Apply, this is only available to new customers who sign up between today and Sunday night. You will save $20 per Month for the first 6 Months.

Plans are:

Basic Unlimited - 12/1Mbps - $29 for the first 6 Months
Standard Unlimited - 25/5Mbps - $39 for the first 6 Months
Premium Unlimited - 100/40Mbps - $49 for the first 6 Months

No lock in contract. If you need a NBN Ready Modem we offer a NetComm NF10WV for $100 including Delivery and Configuration.

Please contact our team if you have any questions.

Due to high demand from this plan we have had to stop accepting orders to ensure the quality of our network does not get diminished. We will be placing a new offer once further upgrades have been completed. Thank you to all that joined us we hope you enjoy your service and thank you for your patience whilst we place further upgrades on our network.

Internet Broadband nbn

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Buzz Telco
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closed Comments

        • puchipucca on 31/05/2017 - 22:04

          @Gaggy: Brisbane, will seeking for a refund soon :(

  • xcx on 31/05/2017 - 20:41

    Same poor speeds for me as well. Monday night was fine, and non peak seems fine also, but last night and tonight in peak times Im getting very high pings (200ms+) and 10Mbps down 2 Mbps up. Will have to cancel as I dont feel I can rely on getting consistant speeds unfortunatley. I kept my TPG connection on the other port, so worst case scenario Im only out $49. does anyone know if its possible to get a pro rata refund?

  • hullas on 31/05/2017 - 22:46

    Same poor speeds and service disruption for me.

    I moved over from Telstra

    Speed Test

  • noz on 01/06/2017 - 07:40
    +4

    I have also found that the speed dips down to 25-35 Mbps during peak, and I have no issue with that. But what I have found is that there have been large ping spikes, they are worse during peak but they also happen outside of peak. Even just now it went up to 800ms for around 10 seconds. Yesterday at around 9AM the pings were even higher for about 20 minutes, and certain services just would not work.
    As others have said, they have been influxed with customers and need some time to get things back on track .. but would be nice if the rep could come back here and make some comment about it (especially with the fact that this deal is still going until next Sunday).

    • EnALup on 01/06/2017 - 22:52
      +1

      True. slow Ping is killing me. I am getting ping to google.com.au over 1800 ms for 1 byte and happens most of peak hours. Cant play BF1 online. Getting in between pings of 2000 ms and stays there for 2-3 minutes. Never had similar issue with TPG on a 25/5 plan.
      Sad thing is Jeremy advised that they upgraded their network before offering this deal, so can belief it just exploded like this.

      According to their network team, it will be upgraded in a week, but that is a long time. I cannot even browse or do any work online :(

  • PopCounty on 01/06/2017 - 13:12
    +4

    I wish I could give Neg to this deal. Since this is by StoreRep. Ppl tend to go by their assurance. And looking at the experiences that OZB members are facing, it doesn't seem to be good.

    Wish Jeremy can respond to every one's concerns as he responded during promotion period. Hello.. Jeremy ????

  • jOhn-e on 01/06/2017 - 20:45
    +1

    Latency is off the charts.. cant game and cant even browse gumtree without loading problems :(

    Early night for me i guess !

  • noz on 02/06/2017 - 00:55
    +2

    Someone on Whirlpool said they spoke to Jeremy about the speed problems and Jeremy said … "The speed issues are being worked on by our team at the moment. They are localised to WA and are caused by a link fault in the state. We are working on it frantically though to try and get it resolved".
    Well, I'm in SA, and experiencing issues. Right now I'm getting 700ms pings to Google.
    It's concerning if they only recognise speed issues occurring in WA..

    • EnALup on 02/06/2017 - 09:22

      I am in NSW and seriously having issues with ping to google.com.au with 1 byte during peak is over 1800 ms. So the cause explained in the email is not correct. Also tracert to google is going via AAPT and TPGI. Didnt check that with TPG earlie and not sure if it is how it should be.

      Playing game on local servers has been a nightmare with ping dropping to 2000ms for few minutes and download speed is under 20 Mbps with high ping.
      Non peak speeds are also aroun d 47-60 Mbps with 4 ms ping I checked this morning.

  • puchipucca on 02/06/2017 - 07:44
    +7

    Below is an email from Jeremy, I like to share with everyone and I believe some would have this too. Will give them to the end of this billing period :)

    "I would like to start by apologising for the current speed issues and erratic PING times being experienced by a number of customers nationwide at the moment. We are aware of these issues and are working frantically with our Upstream Carriers to get them resolved as quickly as possible. This email is to give you some reassurance and also to explain what is happening.

    Due to these issues, we will be applying a $10 credit against all customer accounts.

    The issue is a mix of NBN Scheduled Maintenance and us having to combine links whilst this maintenance is underway. Although we have enough capacity to handle our customer throughput during normal times, whilst maintenance is underway we are not able to utilise all of our capacity, which is resulting in some customers experiencing slow speeds.

    Customers in Western Australia and Tasmania are being affected the worst by these issues as their traffic is being routed to Queensland whilst maintenance is underway. This is resulting in customers experiencing erratic PING times and also experiencing extremely low speeds at times. I am aware that this is not affecting all customers in those states, however, the issues are mostly affecting customers in those states as they are having their traffic routed across the country before being sent out to its final destination.

    We are working with our Upstream Carriers to further increase our capacity links to handle this maintenance that is underway and are also working to have traffic from Western Australia and Tasmania routed through Melbourne instead of Brisbane.

    Customers in New South Wales are also being affected by a faulty line card affecting a border router, this is being worked on at current with an expected resolution of Close of Business tomorrow.

    I understand that these speed issues are extremely frustrating for all of our customers and am personally working with our Upstream Carriers as well as our Internal Networks Team to ensure we see a resolution to this as quickly as possible.

    These capacity upgrades normally take a few weeks to be enacted, however, we have requested that they be fast-tracked so as to ensure that customers are receiving optimal speeds in the coming days.

    NBN have advised that there is no further maintenance expected this week after tonight’s maintenance, so we would hope to see customers experiencing optimal speeds during their weekends. My goal is to also have our capacity link upgrades completed tomorrow so that if more maintenance is conducted, customers are not continuing to experience slow speeds.

    I would like to take this opportunity to personally apologise for the inconvenience being caused. We strive to ensure our customers do not experience these kinds of issues and I am making it my personal task to not only ensure this issue is fixed rapidly but to also ensure we do not see a repeat of the issue again.

    I will be continuing to provide further updates via email."

    • PopCounty on 02/06/2017 - 09:42
      +1

      That reply from Jeremy literally cool'ed me down. At least they acknowledge there is problem.

      On the other side, I have raised two TIO complaints against MyRepublic (my previous provider). Ahh, they don't respond; speed be like 2-4 Mbps peak hours. And F* hell they talk about GIGATOWN. How funny and frustrating is that !!

      • puchipucca on 02/06/2017 - 09:56

        Yea, I did the same. Got out of contract free of charge and didn't need to return the modem. It was a long battle with MyRepublic and lying that there was no congestion in the area which I am well aware that there is indeed a congestion in the area. Only until TIO step in, that when they tell you the truth about the area ;)

      • apptrack on 13/06/2017 - 10:55

        Same as me for My Republic. Went to the TIO and they got me out.

  • WhatsTheBigDeal on 02/06/2017 - 07:56

    Is there any phone number we can directly contact someone responsible? I made my order with a modem last Sunday and never heard of them again? What's the point getting it a month after when they have charged us from the day we ordered??

    • noz on 02/06/2017 - 09:16
      +2

      Use the chat function on the web site. It's pretty good when I tried it.

  • mafranco on 02/06/2017 - 08:15
    +1

    Back to my TPG this morning:

    http://www.speedtest.net/my-result/6344296600

    What a difference!

  • EnALup on 02/06/2017 - 09:25
    +1

    Not sure what to do. Stick for few more days or leave as assurances had been made in this deal as well, but it is not improving with more excuses and explaining issues are only in WA. I have never seen such ping even on ADSL2+. Already Burnt $80 with TPG to pay for 30 days notice for disconnection. Thinking I could have gone to MyRepublic…

    Revoked my vote as I agree with the hard work BuzzTelco might be doing, but it is not acceptable to accept order saying their netrorks are upgraded and ready for new orders via promotion and network collapse with just few hundred more new orders. They should know how much they should connect and put new customers on wait rather connecting. I am staying few days more only for promises Jeremy has made. But if the ping is same for next couple of days, I will have to leave as well.

    • PopCounty on 02/06/2017 - 09:48
      +3

      Based on my PERSONAL experience, I can suggest NOT to go with MyRepublic. U wd have same problem with MyRepublic. And trust me, they won't respond over email. You phone them for 60-90 mins and won't respond.

      I raised TIO complaint and was advised from MyRepublic to contact their Manager Directly in case of any issues. Was provided contact no. Again, I had issues 2-3 weeks later and even THE MANAGER doesn't respond. It's nightmare. Raised another TIO Complaint.

      They are shame on having 'Australia' based customer care service. That's just for Sales.
      At least BuzzTelco has responded me.
      An OZB member to OZB member personal advise. Now Upto you mate.

      • EnALup on 02/06/2017 - 10:14

        Thanks. I am not going to them, but I am saying it wont be that bad I suppose. I have not seen customers having that bad network.

    • mafranco on 02/06/2017 - 09:57

      Try calling TPG and see if your service is still active on their system. I've reconnected mine with no extra cost. But I think I lost $49 I've paid for Buzz…

      • EnALup on 02/06/2017 - 10:14

        Ask for a refund. They will have to refund it.

    • puchipucca on 02/06/2017 - 09:59

      Gaggy, MyRepublic is using Optus, if Optus is congested in the area, steer away from MyRepublic.

      • EnALup on 02/06/2017 - 10:15

        Not sure. Will go back to TPG then. will wait for tonight as Promised by Jeremy.

        • superjquando on 02/06/2017 - 12:22

          Hi guys, let me know how it goes. I've paid for the registration however not connected yet - not sure whether to cancel (and fget a refund) or see how it goes when it connects. Must admit, the guys at Buzz are working hard - but need to see if they deliver as promised

        • EnALup on 02/06/2017 - 12:27
          +1

          @superjquando: True. I would advise not to get connected yet as it is horrible at best. Once it gets better, I will let you know.
          It is their promises which are making me stay with them.
          But tbh, they broke one when they claimed that their network is already upgraded to take much more new connections when they declared this promotion. More to come..

        • superjquando on 02/06/2017 - 14:00

          @Gaggy: yeah true… broken promises…..

  • mafranco on 02/06/2017 - 14:14
    +1

    Hi all,
    I've just had a chat with Mostyn and they refused to issue me a refund.
    They are saying one month is the minimum amount we have to pay as per their contract and they are also saying they offered to get the issue fixed (they have not done anything in 3 days I was with them). Never mind…at least now I have a good and reliable internet service to write my bad reviews and disappointment with Buzz Telco…
    I think this the way they make money…sadly.

    • EnALup on 02/06/2017 - 14:27

      You can report to TIO if you want. Its not all about money, it is bad business ethics. I will give them few more days and see how it goes, but it definitely cannot go for ever like if we have same issue next month and they take couple of days to fix it.

    • superjquando on 02/06/2017 - 15:03

      What?? Mostyn told me on live chat the would offer a refund….

      • noz on 02/06/2017 - 16:05

        may be because you haven't been connected yet?

        • superjquando on 02/06/2017 - 16:24

          Nevermind, as long we give them sufficient time to investigate and resolve the issue, they will offer a refund. Cant just ask for a refund and switch ISP immediately

        • mafranco on 02/06/2017 - 16:37

          @superjquando:
          Probably you're right. I just could not wait till they finish the investigation as my internet was just too slow, like >1Mbps and ping >800ms…
          As I said, I don't care about the $50 bucks but they are 100% wrong in assuring the service will be good…
          And I doubt they will fix it.
          Good luck for them and their customers anyway…

        • superjquando on 03/06/2017 - 09:28

          @mafranco: . Yeah I guess at that speed, would be extremely frustrating l!! how's the new isp going for you anyway??

        • EnALup on 03/06/2017 - 13:59

          @superjquando: Today it is around 5Mbps. So whatever upgrade it was, it is more slow for me
          http://beta.speedtest.net/result/6347478502.png

  • WhatsTheBigDeal on 02/06/2017 - 20:33

    I don't even know if I'm connected because I ordered the modem too with them.. it's been 5 working days now and still nothing.. now they promised to have it delivered by next tuesday, and on wednesday im going to request a refund.. Stupid decision even when alot of others insisted me not to go to a budget ISP.. If you cant deliver a modem on time, how can I be sure they would deliver their services on time??

  • Xetrok on 02/06/2017 - 21:44
    +1

    Here's some ping plotter screens showing the network at peak time.
    Overall throughput is better but latency is still a massive issue.

    Quick Comparison:

    Superloop: https://puu.sh/w8zZx/5a32340fe9.png
    BuzzTelco: https://puu.sh/w8A4S/58891ee259.png

    Buzztelco tests were performed on my Surface Pro 4 directly connected to the NTD port via PPPoE connection with nothing but PingPlotter running.
    Superloop tests were performed on my laptop connected to my router connected to the NTD port (with others streaming netflix while I was grabbing the traces).

    Here are the full trace files for all 4 traceroutes on Buzztelco at 1 sec intervals from 7.50pm - 9.20pm in CSV or PingPlotter format.
    Full trace files
    https://puu.sh/w8zJ4/665cd06994.zip

  • TimboAus1234 on 02/06/2017 - 23:43
    +1

    Hey guys

    I also signed up for the service had a bit of a bad experience to start with speed tests are pretty dismal, so buyer beware.

    Tested with no one else using my network at 11 pm on a Friday night not peak time either I'm based in Adelaide SA I used to have Optus on the 25/5 plan and I used to get a rock solid 24 down most of the time even during peak times for comparison. Gaming is near impossible…

    http://beta.speedtest.net/result/6345891913
    http://beta.speedtest.net/result/6345898493
    http://beta.speedtest.net/result/6345903678

    ran the test three times to make sure of the results.

    • Spizz on 03/06/2017 - 14:05

      Not good. Hope they fix these issues for all their customers.

    • stinkydog on 04/06/2017 - 10:09

      Thank you for providing these! Results are deplorable.

    • rusty2k on 08/06/2017 - 09:29

      any improvements since posting?

  • jackthecheapass on 03/06/2017 - 22:40

    Anyone else ip is located in Queensland even though they don't live there? Im located in NSW.

    • stinkydog on 04/06/2017 - 10:11

      My Telstra IP has always been in Melbourne even though I'm in Perth. Wouldn't worry about the location of an IP, it has nothing to do with the quality of your connection :)

    • EnALup on 04/06/2017 - 14:23

      Same for me. I asked Jeremy and he told me that it is just that the ip is owned by their company and should not affect anything.
      Not sure if it can be issue of slowness.

  • rusty2k on 04/06/2017 - 15:30

    Is anyone happy with churning/moving to this internet provider?

    • PopCounty on 05/06/2017 - 10:59

      Depends from which provider are you moving.
      I moved from MyRepublic so I am bit OK for now. There are some congestion issues but Jeremy has advised that the speed would re-store to normal on Friday, 9th June. As they are increasing capacity by 5 times. So waiting now.

      If issue still persists, would certainly move to SkyMesh. Leaving them bad reviews sure.

      • rusty2k on 05/06/2017 - 11:11

        Thanks for the feedback. Regarding the congestion issues, I was advised by online chat last week, the issues would be resolved by mid this week around the 7th.

        Seems like the same type of feedback is noted on Whirlpool https://forums.whirlpool.net.au/forum-replies.cfm?t=2633970&…

        Looking forward to more replys as I'm questioning my move. I havent ported yet as I have to wait a few more weeks.

        • superjquando on 05/06/2017 - 13:26

          Thank you for the updates guys. I am interested to see their full speeds when once their network has been upgraded and hopefully no more excuses

        • EnALup on 05/06/2017 - 20:29

          @superjquando: What I am quite unhappy about is that they went for a promotion and new their capacity. So:
          1. Why they accepted so many connections at first state.
          2. If like any business, they need to do, cant they put them on wait period saying they will connect after a week or so.
          3. What is the guarantee this wont happen again as OP said that initially that their network is already upgraded?

          Current speed I am getting for local server: http://www.speedtest.net/result/6352633133.png
          Ping is killing. Not sure how long I can wait.

        • superjquando on 05/06/2017 - 21:44

          @Gaggy: yeah fair enough man. I'm assuming the ping is important for gaming ? Planning to switch ?

        • EnALup on 05/06/2017 - 21:53

          @superjquando: Yea, it is important for games and also online streaming.

  • PopCounty on 05/06/2017 - 11:02
    +3

    This is on their site:-
    "Please be aware we are currently not activating new services until Monday, 19th June 2017. This is due to us being near capacity on our links and not wanting to make our customers (both current and future) suffer through slow speeds."

    It takes some guts to put across such message. I think they are serious about business. Happy from that front.

    • noz on 05/06/2017 - 23:39
      +1

      Well I don't know, I think it would take more guts to admit that they have oversold their capacity. I am currently getting shocking latency to Google… between 1300-2700ms

  • beautysnippets on 05/06/2017 - 12:22
    +1

    I placed an order with them on 25/05. Apart from a welcome email, and the general email about the speed issues, I have received no further correspondence. Not very happy with the lack of communication.

    Have put through a request for a refund.

  • hullas on 06/06/2017 - 21:18
    +2

    I raised a support ticket,

    Jeremy has responded that speed and ping issue would be resolved by 9th of June. I am going to wait this week and then move service if not improved.

    • OZB Al on 07/06/2017 - 10:53
      +2

      It's disappointing that Jeremy is no longer responding here.

  • hullas on 07/06/2017 - 11:07
    +1

    Funny thing, I have only seen one name Jeremy for the support ticket, for posting the deal for everything. Feels like the entire company is set up and ran by a single person, Jeremy.

    • superjquando on 07/06/2017 - 11:39
      +1

      Literally, the only two people I've encountered on registration and live chat is either Jeremy or Mostyn lol. I really do hope after the network upgrades, the speeds will be restored to the promised levels. I have faith…but could be my downfall lol

      • EnALup on 07/06/2017 - 20:08

        There was another person Micheal in Networks :)

  • EnALup on 07/06/2017 - 20:08

    BTW, my speeds are better now :)
    http://www.speedtest.net/my-result/6358138357

    • OZB Al on 07/06/2017 - 20:44
      +1

      Mine are still woeful:
      http://www.speedtest.net/my-result/a/2933210885

      And that's meant to be 100/40!

      • EnALup on 07/06/2017 - 22:53

        Sorry to hear that. I was having that bad ping as well. Contact Jeremy and he will change your settings. They are getting another update soon.

      • OZB Al on 11/06/2017 - 18:35

        Much better:
        http://www.speedtest.net/my-result/a/2943634722

        Still not the 100 I'm paying for, but better.

    • superjquando on 07/06/2017 - 21:38

      Oh good to see man! Hopefully it stays consistent !!

      • EnALup on 07/06/2017 - 22:52

        Hopefully. I spoke to Jeremy and he confirmed that this wont happen again. I am happy with the ping now.

        • superjquando on 07/06/2017 - 23:56

          Glad to hear it worked out for you in the end! Keep us updated once in awhile of your speed. There's many telcos out there but it's so expensive like internode $95 for 100/40. I'm hoping this will be a reliable network with great value

        • EnALup on 07/06/2017 - 23:58

          @superjquando: True. Hope it says good like this. Its a small telco and has limits. Lets see how we go.

  • WhatsTheBigDeal on 07/06/2017 - 20:45
    +1

    Router finally arrived today.. everything seems to work fine.. getting average of 10/4 on the 25/5 connection with less than 100ms pings.. will see how it goes..

    • error619 on 08/06/2017 - 20:08

      PrasangaD Did they let you know it was being sent, and were you Moving from adsl. I haven't heard from them since Money was taken out, for modem and NBN 100.40 Connection. I am Moving from ADSL. Well Hoping to move. Cancelled old Connection at the end of Month.

      • WhatsTheBigDeal on 08/06/2017 - 20:26
        +1

        megod, I followed it up almost daily via chat until they gave me a tracking number.. go to the site and have a chat with Moystn or someone they will give you the tracking number.. service was already active when I got my router..

        edit: no i wasnt moving from adsl or anything at all.. it was a brand new connection (recently moved to aus)

        • error619 on 08/06/2017 - 20:36

          PrasangaD Thanks :)

    • jjj123 on 10/06/2017 - 22:52

      is the $100 modem support gigabyte port and ac1600?

      • error619 on 11/06/2017 - 20:57
        +1

        jjj123
        4 x 10/100 Fast Ethernet LAN ports for wired connections
        1 x 10/100/1000 Gigabit Ethernet WAN port for connection to fibre services
        Wireless N Access Point for multiple high speed WiFi connections
        2 x USB host ports – supports two USB storage devices for file sharing

        • jjj123 on 11/06/2017 - 23:03

          is the modem dual band?

  • rusty2k on 09/06/2017 - 15:00

    Have the speeds improved?

  • noz on 11/06/2017 - 16:27

    Current Speed Test:
    ping: 2048ms
    download: 0.94 Mbps
    upload: 0.26 Mbps

    Absolutely woeful.
    The results are the worst I've experienced, I doubt they have moved anyone off yet.

    • paradoxez on 12/06/2017 - 20:47

      i was moved around two days ago (got email informing me to change to uni-d port 2 & configure static IP on my router) better ping now i think . cant comment on speed as i'm on 12/1mbps plan to begin with

  • jackthecheapass on 12/06/2017 - 11:47

    Has anyone actually been moved off to the upgraded network?

    • puchipucca on 12/06/2017 - 13:10

      This email I have received today, as stated in the email, you need to contact them if you still have issue. Wish you all the best.

      "It has tonight came to our attention that we have had an issue with incoming emails going to our Support, Billing and Management email accounts. This has resulted in a high number of emails not being received by us and as such, not being replied to.

      The issue was caused due to our integration with SalesForce and emails linking directly to client's accounts instead of opening as a new ticket.

      We have resolved this issue and moved back to routeing all emails to the Group Inbox's and then manually allocating them to client accounts.

      I would like to take this opportunity to apologise for the frustration this has caused. Our standard practice is to reply to all emails within 2 hours during business hours (8 AM - 9 PM QLD Time) and within 24 hours in general.

      We will be continuing to leave the emails routeing to the Group Inbox's moving forward. The move to integrating our emails with SalesForce was done to speed up client linking and allow us to process your request quicker for you, however, this small time saving is not worth it when there is a risk we may not receive your email at all.

      This issue was detected after a customer called tonight to ask why we had not replied to an email they had sent almost a week ago, I was able to find the email linked to the customer's profile, however, there was no other record of it which had resulted in us not being aware the email even existed.

      I would also like to take this opportunity to apologise for the high level of issues we have had over the last few weeks. We have been working to streamline processes to ensure that we can continue providing the high level of service and support that our customers have come to enjoy and expect from us, and unfortunately, a few of these decisions have resulted in more chaos than good. Tonight I have made an executive decision that we will revert back to the way things were done and just employ more staff to help handle the increased load, instead of trying to streamline processes.

      I do feel like I have personally let you down of late and am extremely sorry that we have been having the issues we have had over the last few weeks. I will be continuing to work with all of our teams to ensure these issues are all gone ASAP.

      In relation to customers still experiencing speed issues, if you have not spoken to us on the phone can you please send a reply to this email so that we can investigate your account individually and fix it on a per account level. We have made major changes to our network to help improve the speeds our customers are experiencing and I am starting to have customers come back to me and inform me that they are now receiving 80Mbps+ during peak times, which is the level I would expect (especially for FTTP NBN). We will continue working with you to ensure that all of our customers are receiving the optimal speeds that they deserve to receive. We need to be aware of any customers still experiencing speed issues so we know to fix them, we are looking at each service individually to determine the maximum speed being achieved, however , his process will take some time. I do understand that if you are still experiencing speed issues you will have most likely emailed us previously and re-telling us will just be an inconvinience, but I do ask that you please do so (even if it's just forwarding the original email again), so that we know to look into your account quickly to get the issue resolved.

      If you have any questions, please don't hesitate to contact me directly via email. (Please understand I receive an average of 2,000 emails per day and may take a couple of days to respond).

      Kind Regards

      Jeremy Chequer
      General Manager"

  • shortarmsLongpockets on 12/06/2017 - 15:40
    +4

    I just wanted to post a small success story and maybe encourage anyone with similar problems. I joined up during the original posting period and have had pretty abysmal speeds, just basic browsing and netflix were difficult most of the time. After receiving the same email as posted above, and since its a public holiday and I have some free time, I gave Buzz a call, it was answered promptly, explained my problem and within 2-3 hours they have moved me onto another port on my NDT and a static ip address. I was getting around 18/2 now I am on 64/28

    http://www.speedtest.net/result/6370240398.png

    Hopefully it continues from here on. I highly suggest calling them and they will email you a new setup for your router. I'll try testing the speed again around peak times and see if it remains stable.

    • vvti85 on 13/06/2017 - 23:37
      +2

      I am in the same boat as you. Just got instructions to change to static IP setting in the router today. Have done that and speeds are good again!

      Glad I held out a couple extra days. Hopefully no issues here on forth.

      http://beta.speedtest.net/result/6373867068.png

  • Xetrok on 13/06/2017 - 19:58
    +1

    Looks promising, new IPoE setup with static IP seems to be the saving grace :)

  • error619 on 14/06/2017 - 09:55
    +1

    Hi All, been 2 Days short of 3 weeks Since I Signed up for FTTN 100/40. on the 25-05-2017. Moving from ADSL 1. I haven't heard anything since. I have Just talked via chat, my account was on Hold, Modem is now being sent out…and account is Going to be Activated soon. So if anyone else is still waiting, worth a chat.

  • puchipucca on 14/06/2017 - 21:18
    +1

    Just an update:

    Received an email from Jeremy(GM) last night with the new IPoE setup information and here is a speedtest, such an improvement in speed but ping is a little high but not that awfully high. Will be posting more speedtest on the weekend when I have time to setup properly. I will give this a try for a few months and see if this is stable connection.

    http://beta.speedtest.net/result/6376440292

    • Spizz on 14/06/2017 - 22:08

      A lot better. Hope it stays like that.

      • puchipucca on 15/06/2017 - 21:14
        +2

        Would this speed convince you Spizz

        http://beta.speedtest.net/result/6379394426

        • Spizz on 15/06/2017 - 22:19

          Both nice and confused since your in Adelaide?

        • puchipucca on 16/06/2017 - 07:37
          +1

          @Spizz: I am in Goodna CSA2 (Brisbane), speedtest website automatically locate an optimal server which all my speed end up in Adelaide. Last night, I have manually select Brisbane Telstra server and that what I got from it ;)

        • error619 on 16/06/2017 - 10:20

          puchipucca Nice, I would be happy with that. I moving from ADSL 1 8,192kbps/384kbp

  • apptrack on 16/06/2017 - 11:31

    Just got signed up, been great for now :). Skymesh went into the shitter so moved over.

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