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TPG (also iiNet, Internode and most others?) NBN 25/5Mbps Users - Free Upgrade to 50/20Mbps

2410

So only relevant to TPG users on NBN 25Mbs plans (although maybe other ISPs have done the same?). Given they are a popular ISP and this is most popular NBN speed that should be a lot of us.

TPG has scrapped this tier and the 50Mbps tier is the same price. However upgrade is not automatic, so you need to login to your account and change to the new equivalent.

https://www.itnews.com.au/news/tpg-moves-on-discounted-50mbp...
https://forums.whirlpool.net.au/forum-replies.cfm?t=2684867#...

Lets see if it makes a difference, my real speed (http://beta.speedtest.net) is 19.8/4.9 at the moment

UPDATE 2PM, looks like just been updated, now reporting 43.5/17.6.

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closed Comments

  • +9 votes

    Looks like Internode has followed suit: https://www.internode.on.net/residential/broadband/nbn/
    I had to log in and request a plan change so doesn't look automatic either.

    •  

      Where does it say free upgrade?

      I logged in, still costs more to upgrade.

      •  

        I think ur in the same boat as me.

        the 25 > 50 is the middle option.

        Not the $59.00 option

    •  

      Just did my plan change and it won't change until my service rollover date which is 25 days away :(

    • +10 votes

      Not surprising since TPG, iiNet, WestNet & Internode are sharing CVC and selling unlimited plans. Congestion particularly during peak periods has been reported on these networks.

      Better value from RSPs who don't sell unlimited plans unless you are in the top 10% of downloaders in Australia.

      •  

        Not noticing congestion at all on my Internode NBN HFC plan. Was fearful based on many comments that "unlimited must equal congestion", monitoring thus far has not shown slowdowns in peak.

        •  

          Which POI are you connected to?

        •  

          @mathew42: 5EDW

        • +2 votes

          @r42: I predict that having announced to the world that Internode have good performance on 5EDW, there will be an influx of heavy downloaders. Plans with out contract make it easy for people to churn.

        •  

          @mathew42: wow you got me. Did you ask just so you could make your prediction?

      • -2 votes

        "Better value from RSPs who don't sell unlimited plans"
        Really? Telstra doesn't sell unlimited plans and a friend of mine had terrible speeds with them after switching to thier NBN. He said his ADSL with TPG had been better.

        Also I'm with TPG on 100 unlim plan and can't notice any significant speed drop. Usial speed is 92-95/34-38. In the evening it dropes down by no more than 20%, which is really nothing.

        • +2 votes

          Wanna try again… Telstra DO sell Unlimited plans these days!

          But I don't believe your friend's problems (if actually true) are related. Sounds like a bungled connection (or quite possibly he/she has connected on a 12/1 plan).

          I had pretty damn good ADSL thanks to a Tophatted RIM cabinet, synced at 23/1.
          Now on FttN with the node exactly the same location as the RIM, syncing at 33/10. and getting that or very close to it no matter the time of day.
          I find it pretty unlikely that anyone is getting better ADSL than they get NBN even in my node lotto losing situation. Worst case on FttN, it'll be the same as you ADSL speed.

        • +3 votes

          ADSL is better then NBN :) the Liberals have messed this Fiber network up so much its complete trash and made using more NEW! copper cables then fiber

          We are now the largest importer and purchaser of copper cabling in the whole world and we are only 26 Milion people haha what a joke

        • +1 vote

          @vid_ghost: The congestion has nothing to do with Liberal changes to the NBN. It is caused by RSPs selling unlimited data with insufficient CVC to support the pricing.

          The changes made by the Liberals to lower CVC pricing more quickly than Labor planned has made it cheaper for RSPs to purchase data. The impact of cheaper CVC pricing is that AVC pricing will have to remain higher suppressing demand for faster speeds. Logical approach if you want to suppress demand for speeds that FTTN cannot support.

        • +1 vote

          @scubacoles: adsl2+ was always better compared to the hell we have in our town. We are lucky to get 5mbps downloads! We are fixed wireless as we aren’t in a big city but that doesn’t change the fact that we were on 15-20mbps down on adsl2! We paid less too from memory and we had a landline that was reliable. Now we have a very unreliable phone line which my elderly grandparents rely on (they don’t have a mobile as they are old school) and we’re paying $75 a month for the worst experience for anyone wanting to actually get anything out of their internet connection. Streaming Netflix is about all you get. Even browsing Facebook can be a challenge to stream a damn photo. It’s agony!

        • +1 vote

          @kelza83:
          If I remember correctly Fixed Wireless areas keep ADSL and phone unless there is FttN on your copper bundle in which case the 18 month shutdown will apply.

          Fixed Wireless 5mbps anytime downloads still sounds like a problem with your setup.
          Wireless is shared, so more people connected = slower speeds, and Fixed Wireless has been over-subscribed, but even so, you should see faster speeds at off peak hours.
          Call your ISP and complain, and ask to get back on ADSL if possible if they can't improve the service.

        •  

          @scubacoles: I should take a pic of the telephone exhange. You’d laugh! And I’ve been in touch with isp, nbn, even had this nbn guru come to my house and say the whole setup in our tower is stuffed but yet they aren’t fixing it for me and not compensating me. I can’t call every day for the rest of my life. My uncle on the same tower had his switched to a different band and he has good speed now but mine wasn’t scheduled for the switch. I’m lucky to get 2mbps on normal times. Absolute best is no more than 15mbps but that’s very rare. Maybe 3am on a clear night. It’s a joke. It’s been proven there’s a problem yet I’m paying $75 a month. I don’t know what to do anymore. I feel helpless. They keep saying go back to isp yet nbn has told me that there’s a problem. What the flip can I do? Anyone help! I feel like they should give me a years free internet usage. Also my voip phone I just discovered isn’t receiving calls but can make outgoing. It has a weird dial tone. I hate Aussie B.B.!! I hate nbn!

        •  

          @scubacoles: also, we don’t have Optus otherwise I’d get a data plan on 4g with free Netflix and get rid of nbn completely.

        •  

          @kelza83:
          As I said, it's quite likely that if you're on Fixed Wireless you can still get ADSL..
          It doesn't matter that the Exchange is a tumbledown tin shed.
          If ADSL was better, cancel NBN on performance grounds and go back to ADSL.

    •  

      Thanks OP as well. Was grandfathered into the same plan at a more expensive price. Now fixed for next month.

    •  

      Thanks. I've pro-payed for NBN via node for release asap (should be this month but delayed?).

      Just mailed them to see how this affects me. I should save $10 a month + get $20 back for the current/2nd month I had to pre-pay for.

    •  

      All looks the same as usual on internode website to me

  • +20 votes

    Super fast NBN 100
    50mbps typical evening speeds

    What a joke. 100 = 50 lol

    • +8 votes

      At least they're starting to provide this info though. I wonder if this is primarily due to sync speeds or CVC bandwidth?

      • +3 votes

        Mainly CVC as this is a guideline for average speeds at peak time, your sync is dependent on distance so if you get 100 it'll always sync at 100 but during peak you will not get 100 you will get 50. They are still not being clear about the distance to node factor to customers who aren't tech savvy or dont have the full information.

        Note: referring to FTTN .. to Premise this is purely a CVC bottleneck.

        •  

          Genuine question from someone who is not on NBN. For households with FTTP, is there much reason to sign up to, say, a 100/50 plan if the CVC will throttle down the speed to an equivalent, less costly plan (50/25), as an example? Seems like a rip-off.

        •  

          @Freeslave_44: well the stupid thing is that when you drop to 50/20 you then get a drop in the "peak avg" so for 100 its 50 but for my 50/20 its actually 36mb on avg … you might be better off hunting for an ISP that will buy cvc to ensure high peak averages for their users.

        •  

          @Freeslave_44: depends on your ISP. Cheapo ones with unlimited plans will give you a lower peak speed, faster/full outside of peak, quality ISP will give you full speeds all the time.

        •  

          "Note: referring to FTTN .. to Premise this is purely a CVC bottleneck."

          I think you got FTTN and FTTP mixed up. FTTP only has the CVC bottleneck, FTTN has the CVC and technology bottleneck

        •  

          @The Land of Smeg: as i stated, fttn if you sync at 100 then thats your speed it wont change your cvc then determines your avg speed in peak times depending on bottleneck, ISP's however do not tell you what your likely sync speed is so yes that can be a factor if you get the 100 plan but your max speed can be 50.

        •  

          @scud70: I think I misread.

        •  

          @scud70: Such a wrought. Is there any existing guidance on which ISP have the best CVC bandwidth ratio per customer?

        • +5 votes

          @Freeslave_44: Aussie Broadband is generally pretty good. They have a policy of not signing people up if they don't have enough capacity for them, so you may or may not be able to get it, but it's been very solid and consistent for me.

        • +3 votes

          @Freeslave_44: its the biggest bullshit u can think of… like you go to a shop pay for a kilo of something then get 500grams cuz a bunch of others also purchased the same product at the same time as you and the store didnt buy enough to go around… hahahaha

        • +1 vote

          @Freeslave_44:

          Depends on your RSP. I'm with ABB, its over 90/40 99% of the time

        • +1 vote

          @Freeslave_44:

          "Such a wrought." As in Iron?

        •  

          @unclekenz: No. It's mostly glass. Copper for some, which is unfortunate.

          https://www.urbandictionary.com/define.php?term=Wrought

    •  

      Not even that sometimes mines down to 15-20mbs !!

      •  

        its an avg so yeh it can be less it can be more… lol

    • +12 votes

      Go with Aussie Broadband to get what you pay for. :)

    • +1 vote

      95/36 for me pretty much all day everyday for the past 3 years ;). Actually had to make my first call to tpg help on the weekend as it dropped to 15/6, must say i was actually quite impressed by their service, no wait time and then 10 mins on the phone (reset nbn box basically) and back up to speed … the supposed lack of service never bothered me about tpg as i can usually sort most problems myself

      •  

        How did you reset your NBN box?
        Is your connection via FTTP?

        • +2 votes

          yea its fibre all the way, the box with the Data and voice ports has a small reset switch underneath (in between the uni-v# & uni-d#) ports. requires small piece of wire like a paperclip to press into hole. Had to press for 10secs then the lady from tpg did something on her end and all was fixed.

      • -7 votes

        Was it an Aussie you spoke to though?

        • +13 votes

          Does it matter if the problem was resolved in a reasonable timeframe?

        • +1 vote

          Lady spoke clear English and was really helpful so i don't really care … but for the record from the conversation we had i think she lived in australia (wouldn't be hard to fake though)

        • +2 votes

          @daleyboy79: I think TPG is using support personnel from Philippines. Clear English and top notch service.

    • +4 votes

      That’s like saying freeway has 100km limit, but typical peak hour speed is like 20km in Melbourne. But off peak is 100km no problems. Is there anything wrong with that, should we build freeways to cater strictly to peak hour capacity. Not saying it’s right, just saying there is well reasoned logic in it.

      I can also use the example of gold plating our electricity network, but that has had the effect on massive power price rises. Which then we complain about price.

      • +2 votes

        Its more like paying to use a tollway on the basis that the toll company promises you that you can do 100kph but they know that the level of congestion on the road means most of their users will only be able to do 50kph most of the time.
        That is what is known as misleading and deceptive conduct.

        • +1 vote

          Pretty sure the toll company knows during peak hours u won’t reach 100km, but still charge the same amount…

          The only difference people can see congestion on a road, but can’t seem to understand congestion the same way using a device. But the reality is actually really similar.

    • +5 votes

      welcome to the Liberals f'ed up NBN.. they smashed a 1000MBPS fiber connection down to 12-25MBPS lol

      Yes you can get 1GB NBN Labor fiber to the home in Wollongong now. The luck labor early household installs have won the lottery

      •  

        I thought 1gb Wollongong was just MyRepublic?

    •  

      I would do anything for 50 speeds. I’m sitting on 5mbps on a good day and 1.93mbps on a shit day. It completely cuts out sometimes too! And $75 a month. Barely can use the voip phone and definitely a no go if I’m trying to steam a Netflix movie for my kid and the phone rings. It’s pathetic! Turnbull says no ones upgrading to the faster speeds therefore we don’t want it - what’s the point upgrading when the 25/12 that we have brings us 1.93mbps? That’s only reason no ones wasting MORE money!

    •  

      im on TPG 100, its 7:32pm i'm getting 6.5MB/s via torrents right now. So it really isnt that bad, not all POI have congestion… I Sync at 96/40 though so it isnt full speed.

    •  

      I have no issue getting 90-100 during peak hours on TPG 100/40 for well over 6 months now. I did complain about peak hour speed, especially the high ping but there seem to fix the issues in 3 days. I had only around 10 short outrage which happen during afternoon which was fixed after a hard reset on the FTTP box.

      I mean my whole network is through a VPN with no issues with ping or speed. (90d/35u)

  • +1 vote

    Am unable to upgrade thru my account. Can you kindly provide the steps to do it….

  •  

    Price in title? $69.99/month unlimited 50/20
    Also see https://www.ozbargain.com.au/node/349399
    Is this an offer? Or did they just remove 25/5?

    • +6 votes

      It’s kind of a deal. More of an announcement for those unaware. I would of had no idea and be stuck on 25/5 so I’m glad it was posted

  • -2 votes

    meh im on the 100 plan and only get 30-40mbps at the most

    • +16 votes

      Sounds like you need to downgrade friend.

    • +3 votes

      you can downgrade without any penalty based on the speeds your getting .. save yourself some $

  • +11 votes

    Plenty of the population on NBN still dream of being able to actually get 50mb connection speed. I get 20-21 on a good day.

    • +20 votes

      i just dream of getting something… anything… other than the 3mb on ADSL crap in southern Sydney.

      • +1 vote

        I get 3mb on adsl, it’s so sad. My dad gets 5, my in laws get 1mb, and pay 99 bucks to Telstra for the privilege. I told them to shop around, so they called tpg, but apparently only Telstra can produce them adsl, so they can’t help. So stuck on 1mb adsl until nbn.

        He wishes he could whinge about “slow” nbn speed.

        •  

          If they can get only telstra, the internode reach products will be available, and better value.

      •  

        My position as well. Sucks

    • +1 vote

      What's NBN?

      • +10 votes

        Not-a Bloody Network

    •  

      I get 90/30 off peak and 80/30 on peak usually.

      •  

        What ISP

        • -2 votes

          Take a guess given the thread it’s posted in…

        •  

          @cloudy:

          Thanks…….

          The comment he replied to just mentioned NBN in general terms, not just TPG. Wanted to confirm if TPG and if not, which ISP….

    • +1 vote

      that's megabit (Mbps)… not megabyte (MB)… if you can reach 50MB your network bandwidth are at least 400+Mbps…

      • +2 votes

        reach 50MB

        50MB/s

        •  

          yeah thanks for your 'S' also the '/'.

      •  

        Also…

        not megabyte (MB)

        …You mean MBs.

        •  

          Great thanks to the second 'S' too…

    •  

      Yes. Mave not looked much at the 50Mbps forgres, but only around 10% of FTTN customers can even get 100Mbps. FTTP it is only 100% of customers

      And then there are those who's house is too hard to connect. My hpuse has service 'delayed' by about 1 yr.

    • +1 vote

      That site is almost useless… a 24/100 average review score puts them 4th in their rankings (behind Dodo?!).

      Literally everyone jumping on has a sob story, and to turn it around you essentially need the companies to coax you to comment (which is probably why Aussie Broadband completely bucks the trend).

      •  

        Top rated can be both negative or positive….

        •  

          It's literally the average rating on the page, most of the other ISPs don't have enough data for a rating to be given.

  • +14 votes

    Thought I’d contribute to the thread in a positive way aswell.

    I’m with iiNet and it’s the same with them. Just got upgraded from 25/5 to 50/20 for no additional cost. So if you’re with iiNet definitely check it out

    •  

      Thanks very much! Just logged into my iiNet account and upgraded :D

    •  

      I am also an iiNet customer. May I ask how you upgraded via your toolbox? I could not find that option.

      • +6 votes

        It’s toolbox then my products then change plan. I’m away from my pc at the moment but I’m fairly sure that’s it. You should see turbo for the same price as your old plan

        •  

          Thank you hzac - found it :-)
          I am currently on a 25Mbps speed plan with a download of only 200GB for $69.99, so it will be a $10 increase for me.

        •  

          @ifonlyiwasyounger:

          But now you can download anything you want ;)

        •  

          Thanks - I tried to follow these instructions but couldn't! I'm on limitless basic for $70 pm - upgrading to limitless turbo costs an extra $10 pm. Is that because it also includes phone calls?

        • +1 vote

          Thanks to OP and thank you also hzac. I was able to upgrade at no cost on iiNet. Was getting 13mbs on my 5-25mbs plan so will be interesting to see how much that improves.

  • +2 votes

    submitted a plan change over to 500mb for $74.95, I was on the same plan for $84.95 with internode.

    •  

      takes effect on your rollover?

      •  

        yep

    • +4 votes

      500megs of data? Did you sign up to OzEmail?

      •  

        500mb data yeh, havent got ozmail.

  • +1 vote

    Worked, cheers!

    —well when I say it worked, I mean it changed my account. I doubt I'll notice any actual difference in speed :P

  • +1 vote

    If anyone's getting congestion issues they would be better off switching to something like AussieBB

  • +2 votes

    OZ BROADBAND < JOKE

    • -1 vote

      care to elaborate your remark, there are many happy customers with AussieBB here and I am one of them myself ??

      • +1 vote

        I think the comment means internet connections in Australia are a joke.