Telecube NBN Offers - e.g. 100/40 1000GB $70 Per Month - No Contract, $0 Setup

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Telecube NBN Offers - e.g. 100/40 1000GB $70 Per Month - No Contract, $0 Setup

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Store Reptelecube on 04/05/2018 - 03:39 telecube.com.au (4633 clicks)
Last edited 08/05/2018 - 10:54 by 1 other user

Hello again Ozbargainers .. here's some more discounted internet for you.

Please click through the offer link below or click the [Go To Deal] button on the right to go to the offer page, you need to click through one of the offers on that page to get the special pricing.

Ozbargain Offer

The top plans in each speed tier:
100/40 1000GB $70/month
50/20 1000GB $60/month <== best value
25/5 1000GB $50/month

All plans include
- Unlimited offpeak downloads
- Unmetered uploads
- DID and inbound calls to a voip extension at no cost

New - Livechat Support
8:30am - 6pm weekdays
9:30am - 5pm Saturday

Note: If you are on HFC please contact support before placing an order, in most cases we are unable to fast churn HFC services and downtime can be 1 - 2 weeks.

Extended to the 10th May

Internet Broadband Internet Bundle nbn

10 May 2018

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Telecube

closed Comments

- - - sween64 on 17/05/2018 - 08:48
      
      Have you contacted support via email or live chat?
    - zerocritical on 17/05/2018 - 09:19
      
      @sween64: I did. No luck so far. Live chat shows a wait time of over 45 mins and gets disconnected mid way.
Fitzy777 on 14/05/2018 - 21:35

Hi there Rep. I thought I was going to be churned over to Telecube but instead I now have 2 NBN services connected and paying for both. How do I get my new Telecube service start date altered until I can leave Belong ?
Secondly, is it going to be as simple as pulling the cable out of the UNI-D-1 plug and putting it in the 2 plug - FTTP ?

Cheers
- Nousernamehere on 14/05/2018 - 21:49
  
  +1
  
  I thought I was going to be churned over to Telecube but instead I now have 2 NBN services connected and paying for both.
  
  No connection would ever be churned on FTTP, unless otherwise asked to have it provisioned on the same UNI-D port. There's simply no need for it to be as you have the option of 4 separate RSP's.
  
  How do I get my new Telecube service start date altered until I can leave Belong ?
  
  Sadly probably a bit late for that to happen :-/ Should have added it to your account notes to have it connected on a specified date.
  
  Secondly, is it going to be as simple as pulling the cable out of the UNI-D-1 plug and putting it in the 2 plug - FTTP ?
  
  Basically, yeah. As long as you also update your user name and password on your router.
- sween64 on 15/05/2018 - 09:21
  
  +1
  
  For FTTP there's no churn as you can have multiple services at once. Call Belong to cancel your service now would be easiest, hopefully they refund you pro rata.
nugzta on 16/05/2018 - 16:00

This is so bad! It's already more than 1.5 weeks waiting to get provisioned. I actually sent them an email to cancel the order and applied to TPG last Thursday because I couldn't wait any longer. But it was prevented because TPG was unable to do service transfer and Telecube couldn't let it transfer because they are still provisioning.

It looks like today the order is cancelled since I can't see it in my telecube account. But I can't tell for sure because I don't get any confirmation from them. Currently I'm waiting in line for a chat support. It has been an hour so far despite I'm being the first in line. I think they are deliberately avoiding me because I have been contacting them almost every day.

Can anyone advise me how to deal with this? Contact TIO perhaps?
hishaken on 17/05/2018 - 17:05

what is the expected speed from telecube?
is that going to be same as Aussie Broadband?
- DoesntEvenMatter on 17/05/2018 - 17:19
  
  Probably not, maybe close during off peak but most likely to be lower during peak, definitely not for international speed. Telstra wins that race and Aussie use them
- sween64 on 17/05/2018 - 17:40
  
  They've got it on their website for expected peak speeds.
Skramit on 01/06/2018 - 06:14

+3

Price has just been jacked on me. This last all of a month. What a disgrace.

Bait advertising???

————-

Hi Skramit,

My sincere apologies that it's necessary for us to make this announcement but in order to improve the quality of the service that we are providing, I'm afraid it's unavoidable.

Unfortunately we are unable to maintain the current pricing on your NBN plan, we will need you to either move to a lower speed tier to maintain a similar price or increase the price of your current plan.

Username: [email protected]
Current plan: 100/40 500GB $65.00/mth

New pricing on the matching plan: 100/40 500GB $80/mth

These 50/20 plans might be of interest to you
50/20 1000GB $65/mth
50/20 500GB $60/mth

The full details of the new plans are available at the link below, you can change to a plan you like from there or if you prefer you can let the system change you automatically

The new pricing will take effect from 14th June 2018, notice is given as per item 3.2.0 of the terms and conditions at https://www.telecube.com.au/terms-and-conditions/

I hope you will continue to trust us to provide your internet connection and I offer my commitment to you that we will continue to work hard to deliver the high quality service that you expect from us.

Sincerely,
John Matich
Telecube Pty Ltd
wfdTamar on 01/06/2018 - 07:00

Suckered onto this plan when it was $99 setup (later they refunded $20) and $69 p.m.

5 months later got an email saying it's going to $85 p.m.!
PurchaseAnxiety on 01/06/2018 - 07:36

+1

Oh wow, getting a price jack before even having my service activated. Cant say that's ever happened before. Seems like a bait and switch, or poor planning on telecubes part. Either way, I'll use the month that I've paid for and then I'm heading back to Aussie BB.
oranglama on 01/06/2018 - 09:10

Just received the same email

These 50/20 plans might be of interest to you
50/20 1000GB $65/mth
50/20 500GB $60/mth

Should've taken the recent AussieBB deal :(
momirzzz on 01/06/2018 - 09:19

Same here, not happy at all. After the month I will be looking for alternatives.
jackwoz on 01/06/2018 - 09:24

Any one else get an email saying they are increasing the price. What a load of sh*t. Blatant bait and switch. I will be changing ISP before I accept any price changes from this dodgy company
zkzk007 on 01/06/2018 - 09:32

+2

Yes, got the price rise email this morning. My service should be connected today. For $5 more, I will switch to ABB.
disturboed on 01/06/2018 - 09:48

+1

yep very disappointed opening the email this morning. funny thing is, i probably would have still taken up the deal if it was at $80 or maybe even $85 originally. but this just leaves a bad taste. i'm going to look at my options.
DoesntEvenMatter on 01/06/2018 - 10:23

+2

Telcube you F@#ked up and will be losing alot of your customers base. ABB and Telstra I say are best options
mini_wombat on 01/06/2018 - 10:31

+1

Increases the price on the 14/06. After they signed up all these customers. I am with Telecube at the moment and happily recommended the service. Not anymore.
hishaken on 01/06/2018 - 10:37

got email this morning, they changed their price policy. now is 80 month, no longer competitive. Anyother goood suggestion?
- DamagedDingo on 01/06/2018 - 10:47
  
  While we are on this topic, any other suggestions that also support bPay?
DamagedDingo on 01/06/2018 - 10:42

+1

Also got an email this morning and wasn't even connected yet. I'll be dropping them., I'm not going to deal with a company that does this.

Anyone know how to get the deposit back? All their chats are offline at 10:46AM on a Friday.. crappy.
- sween64 on 01/06/2018 - 11:47
  
  Emai support
  - omicron on 01/06/2018 - 17:09
    
    Support is hopeless and pathetic. I sent them an email venting my frustration out because of the price increase and also having issues with my speed and they responded saying we take this as a closure request and we've now cancelled your service! What a load of crap! These guys are crooks! Avoid at all cost.
LoungeLizard on 01/06/2018 - 11:18

+3

Well (profanity) you telecube. Less than a month after I signed up you increase the price by >20%. This is a blatant bait & switch tactic - reporting to the TIO
dui2705 on 01/06/2018 - 12:31

+2

Just got an email from them - so very dissapointed

My sincere apologies that it's necessary for us to make this announcement but in order to improve the quality of the service that we are providing, I'm afraid it's unavoidable.

Unfortunately we are unable to maintain the current pricing on your NBN plan, we will need you to either move to a lower speed tier to maintain a similar price or increase the price of your current plan.

Username: xxxxxxxxxxxxxxxx
Current plan: 100/40 1000GB $69.00/mth

New pricing on the matching plan: 100/40 1000GB $85/mth

These 50/20 plans might be of interest to you
50/20 1000GB $65/mth
50/20 500GB $60/mth

The full details of the new plans are available at the link below, you can change to a plan you like from there or if you prefer you can let the system change you automatically.

https://www.telecube.com.au/internet/nbn/plans/special/E4840…

The new pricing will take effect from 14th June 2018, notice is given as per item 3.2.0 of the terms and conditions at https://www.telecube.com.au/terms-and-conditions/

I hope you will continue to trust us to provide your internet connection and I offer my commitment to you that we will continue to work hard to deliver the high quality service that you expect from us.

Sincerely,
John Matich
Telecube Pty Ltd
- LaTerrible on 01/06/2018 - 17:55
  
  Yep, same.
  
  Absolutely woeful, I'm tempted to seek redress
bennybaubles on 01/06/2018 - 12:32

+3

$69 for 100/40 increases to $85 for the same plan. Clearly designed to suck ozbargainers in. I encourage all to go over to Aussie.Time to dump these dodgy bastards.
- dui2705 on 01/06/2018 - 12:41
  
  +1
  
  definitely going to switch over. I got sucked in with the $69 plan too. not fair to price jack so soon.
morgs640 on 01/06/2018 - 12:37

+3

I signed up and got my service activated $65 Month 100/40 500gb, good times… until 24 hours after my service being activated oh we are just going to charge you $80 a month now instead. Bye bye Telecube.
bennybaubles on 01/06/2018 - 12:53

Tried calling them to vent and the dodgy bastards will only talk about accounts via chat and email. They won’t even do live chat. Hiding behind a generic email response instead so they won’t get abused.
This is what you get when trying to contact them

Hi, we'll just be a moment…

An operator will be with you very soon. You are number 1 in the queue. Your wait time will be approximately 3 minute(s). Thank you for your patience.

If you haven't had a response within a few minutes please send an email to [email protected] or call 132823

Waited 10 mins although they say I’m first in the queue. What a joke
bennybaubles on 01/06/2018 - 13:21

+2

They did finally chat to me. I said what a disgrace it was to have a company rep on ozbargain sucking people in with decent deals only to jack up the prices once signed up.
They are hiding behind online chat rather than answering the phone. Their only response is for me to send an email to telecube. I said what’s the point, all I’ll get is a generic email as a response.
This was his response
why not, if you criticise am I not allowed a chance to defend that criticism? The point of you emailing us would be so that your concerns can be addressed to the correct place. I am a support person and not really able to tell you the thniking behind company decisions

I apologised for my harsh tone and said I’d better let him go as there’s a shitload of ozbargainers waiting in the queue to chat with him.
I’m going to have to try the slower 50 speed 500gb for $74 a month with Aussie and see how that goes. Either way telecube will not be getting another dollar out of me.
bennybaubles on 01/06/2018 - 14:11

They must be getting hammered cos now you can’t even talk to someone in sales! All being diverted to live chat which isn’t answering.
I just signed up with Aussie but does anyone know if telecube pro rata your last month or so they suck every last cent out of you before leaving? I’m only 13 days into this month so I might have to cancel Aussie till the end of my month.
ozisaver on 01/06/2018 - 15:59

+2

horrible company. i signed to the $65/m 100/40 plan and now they suddenly want $85/ month. non-existent help desk too. avoid!
- LaTerrible on 01/06/2018 - 17:53
  
  Yeah I came here to see if anyone else had received the same email, as I had just seen this deal too.
  
  What a shit show.
omicron on 01/06/2018 - 17:14

These guys are pathetic, unprofessional and very rude to their customers. Their Support is non existent and when they reply, it's usually a hopeless and pathetic template response. I had an ongoing issue with the internet speed with then which they completely ignored. I then sent them an email venting my frustration out because of the price increase and also having issues with my speed and they responded saying we take this as a closure request and we've now cancelled your service! What a load of crap! These guys are crooks! Avoid at all cost. You're not getting a cent out of me now Telecube!
CheapCoffee on 01/06/2018 - 20:28

Bait and switch.

Rinse and repeat.
- bennybaubles on 01/06/2018 - 22:13
  
  Bali and sandwich is a bettter deal
LaTerrible on 02/06/2018 - 22:56

Just in case the rep appears again, an FYI: I swapped to a cheaper plan than my current one, kind of 'taking my ball and going home'approach to not having 100/40 for $69. The email advertised this plan as $60/m, however I've already been charged $65 for it. Hoping for rectification next month.
- Store Reptelecube @ Telecube on 02/06/2018 - 23:01
  
  Email support please with the details and someone will sort it out for you.
  - oranglama on 03/06/2018 - 21:58
    
    Sent 2 emails Friday morning, still haven't received any reply until now
    - Store Reptelecube @ Telecube on 03/06/2018 - 22:23
      
      sorry .. there's a pretty big backlog at the moment .. pm me please
    - oranglama on 12/06/2018 - 20:55
      
      @telecube: So I've been told that
      
      "Yep nothing will change, the 14th is the cutoff date, as plans rollover into a new month after the 14th they will be affected on the date of the rollover."
      
      Wonder why I can never get past 50/20 now, even steam can only go as high as 5.7MBps (45.7).
      
      I've just sent you an email with screenshots, please explain.
  - LaTerrible on 04/06/2018 - 14:01
    
    Thanks chief, have done so and received a receipt of email, email. No stress or rush, I expect you've got a bit on your plate at the moment.
nosrad on 03/06/2018 - 00:20

+3

I am definitely reporting this to TIO.
Mk78 on 07/06/2018 - 14:42

I got the same email re increase on the plan after only 2 months being with them and then no phone support and no response to emails.Very well planned business!!! I am gonna report them too.

This was posted 6 years 7 days ago, and might be an out-dated deal.

Telecube NBN Offers - e.g. 100/40 1000GB $70 Per Month - No Contract, $0 Setup

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