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$10 Monthly Credit on All Data Plans For 12 Months = 5GB for $5 Per Month (BYO) with No Extra Data Charges @ Telstra

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$10 Monthly Credit on All Data Plans For 12 Months = 5GB for $5 Per Month (BYO) with No Extra Data Charges @ Telstra
Go to Deal
dK69 on 19/05/2020 - 20:15 telstra.com.au (8512 clicks)
Last edited 22/05/2020 - 09:40 by 3 other users

Telstra's Extra Small data plan is normally $15/month, but connections during '7 Day Frenzy' get $10/month off for the first 12 months.

No lock-in contract, so you can cancel any time and DONT FORGET $45 CASHREWARDS which will equate to $15 for 12 MONTHS , this means $1.25 per month for 5GB data- THIS IS CRAZY!

MOD: Received email from affiliate channel representing Telstra stating that Telstra are currently having tracking issue, and sales through cashback sites such as Cashrewards might not track properly.

Buy it, use it, bank it, boast it, harder better faster stronger!

No excess data charges. When you exceed your allowance, you can continue to access data, but your speed will be capped at 1.5Mbps.

This is a data SIM, so you can use it in devices like tablet, mobile dongles etc. You might be able to use it in a phone, but you can't make calls, it's not made for normal SMS use (charged at PAYG rates).

New customers only. If you want a higher plan instead, $10 discount currently applies those also.

Critical information summary (but does not list the $10/month discount)

Mod: Thanks to Giles for the description, copy pasted from them (who posted the duplicate deal).

This is part of Click Frenzy deals for 2020
Mobile Click Frenzy Mobile Broadband Plan Telstra

Related Stores

Telstra
Telstra

closed Comments

  • Spending2Much on 30/05/2020 - 10:48

    Below is reply from Telstra.

    "Your plan is extra small right, upon checking $10 discount is no applicable on this plan."

    • YesPleaseThankYou on 30/05/2020 - 10:49

      Telstra lies.

    • FrugalNotStingy on 30/05/2020 - 11:03
      +3

      Show them this to shut their mouth and demand the discount: https://web.archive.org/web/20200522113426/https://www.telst…

      • Spending2Much on 30/05/2020 - 11:35

        I also copied and added that link into the chat too. (It was posted above earlier)
        Still waiting….still nothing positive

        • GeneralZod on 30/05/2020 - 11:48

          Do you want me to PM you my chat if that helps? They were fairly reasonable after K gave them the link.

          • Spending2Much on 30/05/2020 - 12:37
            +1

            @GeneralZod: Hi, thank you for waiting, I'am already adding the $10 discount for 12 months.

            There is just an error in the system, Is it ok if I will give you $10 discount for 6 month and the $60 remaining, I will give it to you now one time.

            Is that ok with you?

            Your total discount for 12 months will be $120 right?

            I will add the $10 discount but only for 6 months.

            I will credit the remaining $60 one time only. Said $60 will be showing on your next bill.

            Hi, I already added the $10 discount for 12 months and credit of $60 will also be apply in your account, It will be reflected in your next bill.

            WOuld that be all for today?

            After much perseverance and patience,I seem to have some progress. Seems I'm getting $60 lump discount and $10 month for 6 months. (Plus $45 cash rewards that tracked successful)

            • GeneralZod on 30/05/2020 - 14:41

              @Spending2Much: awesome

            • Spending2Much on 02/06/2020 - 15:19

              @Spending2Much: Bill still hasn't been adjusted and the $60 credit still isn't on the account…
              (Presuming I'd easily see this credit on the MyTelstra app,and my bill would be updated to reflect the $10 credit)

              I presume it would be rather instant this adjustment

      • aibargain on 30/05/2020 - 11:35

        Thanks - this worked. screenshot taken that confirmed will be applied for 12 months.
        Still not trusting this will work but Telstra saying will appear on next bill

        • FrugalNotStingy on 30/05/2020 - 11:43

          Have you got your first bill yet?

          • aibargain on 30/05/2020 - 15:20

            @FrugalNotStingy: Ordered Wed, $15 bill arrived Thurs, Sim arrived by courier yesterday
            Today - kept screen shot of chat saying eligible and will be on next bill. Paid $15 today, credit will come back…surely?

            • FrugalNotStingy on 30/05/2020 - 15:32

              @aibargain: What if they are only giving you the discount for the next 11 months excluding this first bill as you have already paid the full $15 for it?

              • aibargain on 31/05/2020 - 08:29

                @FrugalNotStingy: Then I save $110 at the cost of $10 for a service I actually need, so not worst ever.
                I have screenshots to prove on chat that it was promised so can lean on these but have to balance out hassle factor for $10
                Someone on next page said first bill was adjusted which is a bit frustrating
                Inconsistent response by Telstra
                I’ll update you after next bill that comes in

      • netsurfer on 30/05/2020 - 15:14

        I have the e-mail Telstra sent me the details of the online order stating $10 off for 12 months. However, the Telstra CSR indicated she cannot see that in her system.

        Anyway, at the end, she offered an once off $60 credit. Let's see if it actually comes through next week. I just don't trust Tel$tra's systems.

        I wanted to try out official Telstra's speed in my area. The speed is rather disappointing (worse than the already lousy NBN) and the occasional 5G in my area is pretty useless (not much speed gain).

        • Arthur Dunger on 30/05/2020 - 15:20
          +1

          That only covers 6 months though. What's she going to do about the rest of the year?

          Looks like I will go to a Telstra shop on Monday and show them my emails and they can sort it out.
          What a waste of time.

          • netsurfer on 30/05/2020 - 15:24
            +2

            @Arthur Dunger: Well, I actually want to cancel early. After my tests, I am quite disappointed with Telstra 4G and very limited 5G in my area, I was thinking about cancelling. That's why I checked my Telstra account online and found the error.

            Honestly, the earlier I can cancel, the happier I will be. 5GB a month with subpar speed. That's not worth $5 a month.

            • Arthur Dunger on 30/05/2020 - 15:25

              @netsurfer: It's not actually $5 a month if you got the $45 cashback.

              • netsurfer on 30/05/2020 - 15:29
                +2

                @Arthur Dunger: After all the mess, you guys still care about $10/month off? Honestly, I want to end this stupid plan as soon as possible.

                It was a huge pain to navigate through the stupid Telstra phone system with Covid-19 excuses to block you to talk to a real person. I know how bad Telstra can be fixing system errors.

                • YesPleaseThankYou on 30/05/2020 - 15:37

                  @netsurfer: No mess. I spent 1 minute navigating the chat system. Got nowhere. Lodged a TIO complaint in under 2 minutes. It's now Telstra's problem.

                  I really don't know why some people spend hours and hours on the phone to customer service or on chat. The TIO and other complaint resolution services are there for a reason.

                  • netsurfer on 30/05/2020 - 16:35
                    +1

                    @YesPleaseThankYou: I went through TIO before on other matters. You will still deal with Telstra team first, probably a complaint manager. You are not suppose to go straight TIO.

                    I called to request a complaint being raised in preparation of going to TIO. The staff offered me a compromise. Honestly, without Cash Reward rebate, I only wanted to try 1-2 months max anyway.

                    • YesPleaseThankYou on 30/05/2020 - 17:22

                      @netsurfer: As stated, I first attempted resolution with Telstra. However, Telstra made it impossible.

                      Of course I will still have to deal with Telstra, but now the onus is on Telstra to resolve. I don't have to spend my time in Telstra's call and chat queues.

        • FrugalNotStingy on 30/05/2020 - 15:22

          Once off $60 credit only equates to 6 months worth of discount.

          • netsurfer on 30/05/2020 - 15:26
            +4

            @FrugalNotStingy: But, it equals to 4 months free. Since I am contract free, if the $60 is indeed applied early next week as a big credit, then I will just use it up for 4 months.

            If it is just $10 over 6 months, I will pay $5, terminate the plan and Telstra can keep the $50 "credit".

            Let's be realistic here, most of us don't need 5GB data only plan. Cash rewards won't happen (not according the official rules). Already wasted so much time chasing for this rubbish Telstra system screw up.

  • Donask on 30/05/2020 - 13:05

    Hi Guys
    Same thing happen to me too. They have not provide the discount. Just chat with Codi and leave the message and the link for web history. Hopefully, they will go through and apply the discount. Finger crossed.
    And also put an complaint in tia. But I have not got a confirmation email yet. Did louge the complainant yesterday evening.

  • Donask on 30/05/2020 - 16:04

    Just an update
    Just chated with Telstra. It went really smooth. Asked me where was the discount and I provided the history link from above. The rep applied the discount and fixed my first bill too.
    Thank you all for the support.

    • Zander46 on 30/05/2020 - 21:42

      how did you talk with them? Was it through the Telstra app messaging?

  • Miyagi on 30/05/2020 - 17:20

    I started a chat in the app.
    Here's what I've been offered.

    "We can apply the adjustment for $10 and add $50 lump sum adjustment then 6mos $10 discount which is a total of $120 discount for this plan"

    • Miyagi on 30/05/2020 - 17:20

      They obviously assume I'm staying for 12 months

  • vhfyagi on 30/05/2020 - 20:10

    "Hi let me look into this for you please." 2:05am - 29 May

    "We're currently strengthening the security of accessing your account and will need to complete a quick authentication. I am sending a 6 digit code to your registered mobile number, please provide it once you receive it because it will expire after 5 minutes. In any case the code expires, kindly verify your Driver's License Number and complete Billing Address instead. Thank you." 15:30pm -29 May

    These are the only two messages I got from Telstra. There is no notifications from "my telstra" app (and no 6 digital code came in as sms), I am not able to reply immediately when the message arrived. When I saw the message and replied, no further response for hours. I can't believe this is Telstra. What are they doing?

    • FrugalNotStingy on 30/05/2020 - 20:23

      This alone worth a complaint with TIO.

  • spoddar01 on 30/05/2020 - 20:16

    went to their shop and picked up a sim finally. mentioned about the bill missing click frenzy discount and the rep says he is not aware, needs to be done through billing option on their app. just seems to be going round in circles..

    • FrugalNotStingy on 30/05/2020 - 20:22

      Did they end up fixing it though?

      • spoddar01 on 30/05/2020 - 20:38

        naah still waiting for someone to see the msg on app

        • spoddar01 on 31/05/2020 - 18:57

          seems like this issue is finally getting some eyes it deserves. below message received on a Sunday morning..

          "I understand that this is important for you so let me help you with this. First, please disregard this bill that you received,an adjustment has been processed to offset this charge. Also, you can be assured that on your next bill you will be getting the promised $10 credit for this service as I have raised a ticket for this"

          will hold my judgement on the helpful rep till I see the corrected bill next time

  • zzyss on 30/05/2020 - 20:24
    +2

    What a monumental cockup. And it's not like as if they didn't have a full week to realise there was a mistake from a huge influx of orders, and tweak or pull down the offer.

    I wonder how much of this is Telstra just sitting back and waiting to see how many people sign up and simply don't notice, or simply cancel, to see whether the problem ends up cancelling itself out from a revenue perspective.

    24 after receiving my SIM my service still isn't provisioned yet, and can't be manually provisioned. Support ticket is lodged, and I've been receiving the various service emails, but no first bill yet. Not looking forward to that s**tfight.

    I legit wanted this deal to use, since I predominantly use data on my phone. Would've paired it with a cheap Aldi plan just to park my number. So hopefully this all works out in the end, but seriously.

    • FrugalNotStingy on 30/05/2020 - 21:37

      I wonder why some people received their sims already activated and some need to call to activate the service.

      • fozzie on 31/05/2020 - 10:13

        At least you have the sim. Still nothing here. I am hoping I can pop in a Telstra shop this afternoon but bloody waste of time

    • Neoika on 31/05/2020 - 10:38

      I got the SIM but not activated, no bill email received. After intermittent msg through APP to no avail, I decide to not use it. Unless Telstra starts to bill me, I won't be bothered to go further.

  • sprof on 31/05/2020 - 08:58

    It looks like I received the wrong sim it was linked to some Mark guy and now they are re sending me a sim.
    I hope I still get the discount but don't have high hopes

    • FrugalNotStingy on 31/05/2020 - 13:24

      This is some serious security stuffed up. No use to impose a drivers licence check upon delivery if the sim is already belong to another person. Now that Mark guy also doesn’t get his sim.

      • YesPleaseThankYou on 31/05/2020 - 13:33

        Not just that, when I went to a store to get a replacement SIM, the following happened:

        • The Telstra representative did not ask me for ID and proceeded to look up the phone number details. This happened despite me having informed the representative that I had identification ready to present; and
        • When the phone number details came up on the screen, it transpired that my number was allocated to someone else. I could see the person's name, date of birth, and address information. The Telstra representative said, 'That sometimes happens'.
        • FrugalNotStingy on 31/05/2020 - 14:04

          That’s just ridiculous. They didn’t even feel apologetic but instead brushed it off as a common occurrence? Did they allocate the other person back to the right number do you know?

          Also did you even bother asking them to fix your $15 bill?

          • YesPleaseThankYou on 31/05/2020 - 14:14

            @FrugalNotStingy: The number is now mine :) It's a good number, too!

            I went in for the SIM swap only. The billing complaint is with the TIO / Telstra resolutions team. Not wasting my time on that.

  • Bbc1 on 31/05/2020 - 11:20
    +1

    Got replied from Telstra:

    "The bill that you got is the month in advance ,but the next bill that you will receive is your data plan with the credit for 12 months.

    Month in advance is a security deposit in your account. It is like renting an apartment where you need to pay a month in advance before moving in . This would stay in your account until you change plan or disconnect the service . You will then receive a credit on your account once you will change plan or disconnect the service when no longer needed.

    Don't worry. The next bill will definitely have the discount.

    Does this answer your enquiry today?"

    WTF. Requested to cancel my account.

    • YesPleaseThankYou on 31/05/2020 - 11:22
      +1

      That response is completely made-up bullshit (technical term).

      Telstra does not hold a security deposit.

      You should worry — the next bill will not have the discount.

    • leski on 31/05/2020 - 11:40

      no they fixed my first bill to $5 after chat. no security deposit.

    • jackofspade on 31/05/2020 - 12:40
      +1

      LOL they are getting more creative

    • FrugalNotStingy on 31/05/2020 - 13:02

      If the first bill is really for security deposit it should still be $5, not $15.

  • vjknight on 31/05/2020 - 11:43

    Hi
    I've just come off a long chat with Telstra. The person who served me has assured me I will be seeing an adjusted bill soon and the $10 credit will be applied for 12 months. I have screen shots of the chat and a reference number from it. I also have their email address. If this issue continues beyond this week I will post it all.

  • imnotarobot on 31/05/2020 - 12:06
    +2

    I went into a store to try and fix my bill. Told me they couldn’t and I had to do it online (WTF?)
    Went online, no one even responded to my queries before marking it ‘resolved’
    So I’ve lodged with the TIO.

    Telstra customer service is the worst. I’ll be sticking with Optus still when my mobile Plan is up. From their in store service to their online service. I’ve never been so frustrated at a company. Absolutely useless the lot of them.

    • Arthur Dunger on 31/05/2020 - 12:57
      +1

      That's terrible service. They have computers in store so could easily help you sort it out.
      You are a customer after all.

    • imnotarobot on 31/05/2020 - 15:41
      +1

      Finally got a reply. Because I’ve raised it with the tio they can’t do anything now. Haha.
      Telstra, your customer service is laughable. You’ve lost a customer over this, it’s a joke. Both in store and online- ridiculous!

      • Arthur Dunger on 31/05/2020 - 15:50

        So Telstra has replied on a Sunday? What did they say?

        • imnotarobot on 31/05/2020 - 15:57
          +1

          That because I’ve lodged with the tio they now can’t do anything until the tio contacts them.
          But the tio says I should continue trying to rectify it with Telstra, so I dunno. I give up.
          I’ll be cancelling the plan once I get my cash back. It’s ridiculous.

          • UncleRico on 31/05/2020 - 16:03

            @imnotarobot: I'd keep the plan once they inevitably revert to $5 p/m, but cancel anything else they are using to make a buck off you and let them know you won't be using them moving forward and telling everyone you know.

            Strike a moral victory…

  • codinghelloworld on 31/05/2020 - 19:40

    Seeing people already get their sims. i still wait for my sim to deliver to 2153. Strange.

    • netsurfer on 31/05/2020 - 22:33
      +1

      The logistics company Tel$tra use (apparently Toll, even though the actual SIM would be delivered by StarTrack) was having issues and SIMs are not being delivered in the correct order.

      Currently, it is a pain to try to get through to Telstra CSR, so if you want, you could go to a store ask whether they can check it for you.

    • Enjoyer on 02/06/2020 - 21:07
      +2

      Checked the tracking? Mine was sitting at the post office and startrack never left any 'we missed you' card. This was at 2153

      • codinghelloworld on 02/06/2020 - 21:13

        I did not receive tracking info. I only got order number email after I placed order on 19/05 :(

        • Enjoyer on 02/06/2020 - 21:36

          oh.. sorry to hear that. Luckily I had an email with tracking info in it before it was delivered. However, I think they have an issue with their email too because I received the same email again this morning even though I picked up my sim from the post office on the 29th.
          the whole thing is just big stuff up, really. Hope you get yours soon.

  • bonechiller on 01/06/2020 - 12:21

    Still waiting to receive my SIM. been over 2 weeks and no shipment confirmation. I do have an email that says $10 discount per month so that is good. But lets see.

    • FrugalNotStingy on 01/06/2020 - 12:56
      +2

      We all have the $10 discount per month email and we still have our bills stuffed up.

  • Bullion78 on 01/06/2020 - 12:49

    I'm still waiting also.. Just spoke with chat. They were next to useless.

  • YesPleaseThankYou on 01/06/2020 - 14:30
    +1

    Further to my earlier posts above about referring this billing issue to the TIO:

    • Today, I received a call from a Telstra case manager based in Melbourne.
    • The billing issue was resolved in a discussion that lasted under one minute.
    • Ongoing credits have been applied to my account.

    In total, I probably spent 5 minutes in resolving this matter via the proper channels.

    Thanks to the OP for this bargain!

    (As for how I'm using this service: it's a second SIM in my iPhone. The service will kick in where I don't have Vodafone coverage. Love it! My primary service, Vodafone, is delivered via an eSIM.)

    • FrugalNotStingy on 01/06/2020 - 15:26
      +1

      Congrats! Good on ya mate :)
      Now wait for the CashRewards $45.

      • YesPleaseThankYou on 01/06/2020 - 15:42

        That will come through, too. When it does, the plan will end up costing me $0 for 12 months, as Telstra also provided me with a goodwill payment as part of the complaint resolution.

        • FrugalNotStingy on 01/06/2020 - 15:59

          How much did Telstra give you and did you have to ask?

          • YesPleaseThankYou on 01/06/2020 - 16:11

            @FrugalNotStingy: Cancelled the current bill and no, I didn't have to ask.

            The complaint was handled perfectly, leaving me a very satisfied customer.

          • vhfyagi on 01/06/2020 - 19:31
            +1

            @FrugalNotStingy: $15 I am guessing? ($15-$10)x12-$45 - $15 = $0 for 12 months.

        • vhfyagi on 01/06/2020 - 16:30
          +1

          Looks like TIO is the way to go in the future!!!

          Anyway my billing was resolved finally after two and half days waiting. A agent replied my enquiry around 4:09am this early morning saying he or she can do $10 discount but only from next month's bill. So effectively I have to pay $30 over 13 months period instead of $15 over 12 months. I want to end this drama so I replied around lunch time today saying agreed but I want next month's bill estimate email and a case number. An hour later, another agent replied my message and started live chat, without too much hassle she adjusted my first month bill and applied discount to my account so now my bill showed $5 in "my telstra" app. She also confirmed from now on the $10 monthly credit applied to my account so I should also see $5 bill from next month. I also received an email saying my credit is confirmed as below:

          "Hi,

          Just letting you know we've applied a credit to your account for the amount of $10.000 on 01/06/2020. To avoid a late payment fee, please pay your total bill minus the $10.000 credit by the due date of your current bill.

          You might not be able to see the credit against your bill or via My Account until your next bill has been produced. You can then find your credit as an 'Adjustment' against the service it applies to, eg your mobile or broadband, or in the 'Account Charges & Credits' section of your next bill.

          *If you pay by direct debit your credit may be deducted by your bill's due date, but this will depend on the date your credit was applied, and whether it falls within your current billing month. Otherwise your credit may appear on your next bill produced or the bill following that.

          Please keep a copy of this email as your record, and remember to quote the Billing Account reference number listed above if you need any more help."

          This process is really hit and miss and Telstra has no standard solution to this. It's really depends on who you are dealing with.

          • netsurfer on 01/06/2020 - 18:07

            @vhfyagi: It depends on what you want. If you want $10 off every month, TIO is a safer bet.

            Some people got $60 credit + 6 x $10 off (without going through TIO). I've only got $60 once off credit, but I don't actually like the plan now I've used it.

            • YesPleaseThankYou on 01/06/2020 - 18:19

              @netsurfer: One other aspect of TIO referrals and complaints is that the numbers are reported publicly.

              If a referral is converted to a complaint, it costs the telco real money.

              Public shaming and cost are great incentives for telcos to keep TIO complaints low.

              Hopefully, whatever went wrong with this promotion, will be a lesson learnt for Telstra.

            • vhfyagi on 01/06/2020 - 19:23

              @netsurfer: If I only got $60 once off and no further credit, I would not accept that and will certainly escalate with TIO. What happened to @YesPleaseThankYou is extra goodwill payment from Telstra so from that perspective I said going to TIO seems having better outcome. But anyway I got what I signed up for so can't complain. What I have done in the past is to try to resolve the issue with telco first, then lodge complaint with telco then finally go to TIO. I am happy to keep doing that way unless the telco is not reachable.

              • YesPleaseThankYou on 01/06/2020 - 19:31

                @vhfyagi: Yep, in my case, Telstra was unreachable.

                • FrugalNotStingy on 01/06/2020 - 19:41

                  @YesPleaseThankYou: Would the TIO deal with Telstra if we didn’t get our Cashrewards $45 and we lodge a complaint?

                  • vhfyagi on 01/06/2020 - 19:44

                    @FrugalNotStingy: I believe the $45 is from cashrewards, not Telstra.

                    • FrugalNotStingy on 01/06/2020 - 19:53

                      @vhfyagi: I know, that’s what I am thinking. Even if we lodged a complaint, on what grounds do we have for the complaint? Telstra didn’t pay its affiliate (Cashrewards)?

                      • vhfyagi on 01/06/2020 - 20:04

                        @FrugalNotStingy: I don't think we can lodge TIO complaint against Telstra on that matter. The $45 is funded by cashrewards, so we have to refer the matter to NSW fair trading.

                    • YesPleaseThankYou on 01/06/2020 - 19:58

                      @vhfyagi: Despite the $45 being paid to the consumer by Cashrewards, Cashrewards has clearly indicated that the decision to pay rests with Telstra:

                      [Cashrewards] submitted an enquiry with the store for the eligibility of cashback

                      If Cashrewards does not pay up, I will certainly discuss this with the (useless) Telstra chatbot, then refer it to the TIO.

                      Others may disagree with the correctness or appropriateness of my intended course of action. Each to their own.

                      Anyway, I've spent way too much time in this thread. Adios to all!

                      • vhfyagi on 01/06/2020 - 20:08

                        @YesPleaseThankYou: The $45 cashback is not funded by Telstra. I can't think why Telstra would say "no" after 100 days if we remain connected. So I believe the issue is more with Cashrewards rather than Telstra.

                        • FrugalNotStingy on 01/06/2020 - 20:27

                          @vhfyagi: It is not a matter of how long we remain connected, it is more to do with if Telstra tracked that the sale was actually coming through from Cashrewards. Now I don’t know why some sales failed to track and some tracked successfully.

                          • vhfyagi on 01/06/2020 - 20:59
                            +1

                            @FrugalNotStingy: Mine was tracked so $45 is sitting in my account now as pending confirmation. 100 days remain connected is the condition for confirmation, which was shown on the Cashrewards Telstra Mobile offer page. If your purchase was tracked, either automatically or manually, you should see a date (Estimated Approval Date) against the purchase. On that date Cashrewards will contact Telstra and ask whether the connection is still active. If Telstra replied "Yes" (I don't know exactly how they communicate but this is for example) then you got $45 confirmed and redeemable via Cashrewards. If Telstra's reply is negative, then you will see this $45 is declined and your cashrewards balance reduces.

                            It's quite normal some sales are not tracked. IT stuff never work 100%. But you can always lodge the missing track case with Cashrewards. They are pretty good on this. Their website registers all your clicks so as long as you clicked via their website or browser extension, and you have proof you made the purchase after the click, they will accept your claim. I have used them for a few years now no big issue at all.

                            • FrugalNotStingy on 01/06/2020 - 21:12

                              @vhfyagi: I had a few cashback declined. One of them the vendor claimed they have paid another affiliate, two of them the vendor did not give any reason. In my experience, Shopback is better in dealing with missed cashback.

                              • vhfyagi on 01/06/2020 - 21:19

                                @FrugalNotStingy: Have you followed up the cases with Cashrewards? If you have done everything right, for example you didn't use a voucher code which was not published by Cashrewards, and you didn't return the item, I can't see why the vendor rejected your cashback. I have used shopback too, my personally experience is both Cashrewards and shopback are equally good. But for some reasons (I don't know exactly) people prefer Cashrewards.

                                • FrugalNotStingy on 01/06/2020 - 21:57

                                  @vhfyagi: I did open a claim for each of the missing cashback but all of them got declined. I followed the purchase rules on CR to a tee but I still don’t get why my cashback got declined other than the reason that the items I bought in those sales were quite heavily discounted.

                                  Re Cashrewards vs Shopback: I pick whoever offers the better cashback and if they are the same, I choose Shopback because of my success rate of getting the cashback with them.

                                  Like with this CR Telstra plan cashback, I know I did everything right but yet my cashback still wasn’t tracked so there are many more factors other than using coupon codes, returning items or having ad blocking on that may affect your sale being tracked.

                                  • vhfyagi on 01/06/2020 - 22:36

                                    @FrugalNotStingy: Okay, you know what you are doing. Bad things do happen time to time, just have to deal with it.

                      • callum9999 on 04/06/2020 - 16:39

                        @YesPleaseThankYou: You completely misunderstand how cashback sites work.

                        Telstra has an arrangement to pay a commission to Cashrewards. Cashrewards have a separate agreement to pass it on to you. Telstra have never, ever claimed that you can get $45 cashback with this deal (or any deal) so will not be held responsible if Cashrewards don't receive their commission so don't pay out. Period.

                        The ONLY recourse against Telstra is if Cashrewards take action against them for breaking their agreement, but I don't doubt for a second that the agreement is worded in a way to allow Telstra to block these payments at their discretion.

              • netsurfer on 02/06/2020 - 09:34

                @vhfyagi: Telstra screwed up this one quite badly and their switchboard blocking people talking to CSR (due to Covid-19) adds insult to injury.

                It depends on your past experience with dealing with Telstra issues. Their complaints team are quite good. It's not I don't want to go to TIO straight. Generally, TIO prefer you to deal with the provider first. I wanted to raise a complaint case in Telstra's system so I can then put it in TIO.

                As for wanting the $10 x 12 ($120) or that is better than once of $60 credit is debatable. Honestly, with $45 cash rewards being incorrectly listed (for those who have them in their CashRewards account, I wish them the best of luck and hope they get it). Without that $45, for me, the deal has already gone pear shaped. Any chance to get out of this deal quickly with minimal loss is desirable.

                You might love Telstra 4G in your area, but in my area, it is below par. It cannot even beat my slow NBN download and the 5G is a joke (hardly available in my area and still slow). It's not a viable backup. Also, the extra 25GB will end June 30 (or July 31 if you invoked it on the last day).

                • vhfyagi on 02/06/2020 - 10:58
                  +1

                  @netsurfer: Agree with you, $45 is part of the deal. If you can't get it tracked or tracked but declined 100 days later, you may want to end it soon rather than late. Personally I prefer $60 once off credit plus $10 off for 6 months. You don't have to pay until your $60 credit is used up and when you used it up, you may already get your $45 then you can cancel the plan.

  • aiyoyo on 01/06/2020 - 20:26

    Received Sim card today, nothing shown in My Telstra app yet and i haven start using the Sim yet.What should I do now?Is the Sim is pre-activated?

    • FrugalNotStingy on 01/06/2020 - 20:28

      It depends, some of us have our sims already activated prior to delivery and some need to contact customer service to activate their sims.

      • aiyoyo on 01/06/2020 - 20:35

        Since I cant see anything under my "my telstra" account,i believe my Sim is not activate in this case. So I need to call or anyway I can do it online instead?Thanks.

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