$10/Month off nbn Plans for 6 Months (New Customers Only) @ Superloop

940
Whistleout10FOR6

This deal is back (if it ever went away - marked as expired here but works).

$10 off any plan for the first 6 months.

T&Cs: https://www.superloop.com/documents/legal/240720-SHBB-Whistl...

Just signed up due to AussieBroadband price increases.

Enjoy!


The Superloop NBN WhistleOut Exclusive Offer gives new residential customers sourced via WhistleOut $10 off any Superloop NBN Plan for the first 6 months (Offer), subject to these terms and conditions.

This Offer is open from 24 July 2020 until midnight AEDST 30 September 2020. Superloop may withdraw the Offer
at any time without notice. By applying for the Offer, you agree to be bound by Superloop’s Standard Form of Agreement (SFOA) and these Terms and Conditions. Superloop may change these Terms and Conditions at any time in accordance with the SFOA

——
Update: Using the referral link gets the same deal, but also benefits a fellow OzBargainer! Win-win!

Referral Links

Referral:  smartinet or random (847)

Referrer gets 10% off for 6 months. Referee gets $10 off for 6 months.

Related Stores

Superloop
Superloop

Comments

  • +1 vote

    I just signed up with abb for the first month free. Can we schedule the connection in one month later?

  • Might swap from Aussie Broadband too. Pretty cheeky to increase prices during lockdown when they get 50% CVCs from the NBN for free. And now they give away even one free months again … they lost a bit my respect. Looks like they want us to change. Every dollar counts at the moment :-).

    Did you get parts of your invoice back when you swap at a random date? Or do you need to pay the full ABB invoice for the month? I just got the pricerise email and of course it is just the start of the new billing period.

    • I called ABB to close the account - they will do a pro-rata final invoice and refund or reduce your payment amount accordingly. Took longer to do that than it did to order and have a service provisioned with Superloop. Ordered at 11:15am, live by 11:25… Took 15 minutes on hold and then on the phone to cancel ABB!

      • Do you have to give 30 day notice to end or can I call ABB tomorrow to terminate and expect to get a pro rata refund back on invoice paid for remaining days in the billing cycle?

        • No notice needed. If you’re on a connection that you ‘churn’ (FTTN/B/C or HFC) it should notify ABB that you’ve left and they’ll close your account automatically and issue you a credit back to your CC a couple of weeks later.

          Well that’s how it worked for me on FTTN when I churned to SL a while ago, the day after I churned I logged onto my ABB account and it showed no active services and got a ~$5 credit back after that.

          If you’re on FTTP you’ll need to call them as each UNI-D port is independent and ABB won’t know you’ve connected with someone else as that will be provisioned on the next available UNI-D port as people can have multiple providers.

    • Last time I was with ABB they were a bit sneaky with the whole churning over and having credit left over.

    • It’s what happens when you become a publicly listed company, it’s all about the money for your shareholders

    • I've been with both ABB and Superloop. Things might have changed, but ABB's support was miles ahead of Superloop's 3 hour call waits.

      I'd be interested to hear if things have changed now.

      • As a counterpoint, I've found ABB's support extremely polite, but quite useless. They introduced a new problem with their email, I went back and forth with them with ~12 replies, they finally said they'd escalate, and I heard nothing for two weeks… so I moved to Superloop. Admittedly I haven't tested Superloop's support yet, but even if they are better, in my experience I certainly wouldn't characterise ABB as "good".

      • I just called them last week, it took 50 minutes waiting from 8.30 AM,
        they resolved it pretty quickly though as their network didnt gave me correct IP

    • It's 40% on top of the number of customers they had at Feb 2020. Given they've grown almost 100,000 customers since that time, the 40% bonus CVC has basically been wiped away by increased usage.

      • They get extra CVC for every extra connection though, so they're still out ahead.

        • No they don't. The bonus CVC is stuck at a Feb baseline.

          • @DogGunn: Yeah the bonus CVC is stuck. But every NBN connection (since the beginning of the NBN) comes with a base level of CVC.

            Each 50mbps connection comes with like 2.5mbps of CVC, the ISP can then pay for extra CVC if they want to improve their customers' experience but they don't have to buy any extra. So if they get new connections they are still increasing the total amount of CVC they have above what they had in total in February.

            Since the "bonus" CVC from Feb is fixed it is becoming a smaller portion of the total they have, but it's still a bonus on top of their normal CVC levels even after the extra users connect. It isn't "wiped out" by the new users but it becomes relatively less effective, so it might only equate to a 30% bonus at this time.

            • @Alzori: 50/20 comes with 2.25Mb/s which won't even cover most 720p streams these days. 100/20 at 3.75Mb/s. It's just not enough for the increased usage over the past year.

              It's not "they can buy extra CVC to improve customer experiences", it's they must buy in order to ensure that customers can run full speed.

              Superloop still don't appear to have got over the 1.5Gb/s baseline on many PoIs, which is why they can afford to have lower prices. They don't need to buy much overage.

              • @DogGunn: I think we have the same understanding but aren't communicating it very well haha. Are you arguing that a) ISPs that provide good connections generally need to buy a bit more CVC per connection than the baseline inclusion, and b) the bonus in Feb would have covered this extra required CVC stopping them from buying extra, and c) as their connection numbers have increased it doesn't, and they need to start buying more again?

                If so I agree, but I am arguing that the free CVC they got is still free CVC that is reducing their total CVC bill to NBN, even if their extra CVC bill is still going up.

                50/20 comes with 2.25Mb/s which won't even cover most 720p streams these days.

                Of course not. But not every 50/20 connection that gets setup runs a 720p stream 24/7. If you want to consider how much 2.25Mbps gives you then you have to work with averages, since this 2.25Mbps is shared between all users.

                For some napkin maths my average usage for a day is about 20GB on a 50/20 plan, which equates to 1.85Mbps if it was spread out over a day, pretty close to the 2.25Mbps. My instantaneous speed goes right up near 50mbps sometimes, but not all the time, and that's the same for everyone.

                I agree the CVC provisions per connection are not generous enough; I think the CVC model should be scrapped all together.

  • Does Superloop have VOIP plan? Can’t seem to find it on the website.

  • +14 votes

    Isn't it better to use referral codes so some random Ozbargainer gets 10% off, too?

    • Depends how altruistic you are… or not :)

    • Yep, someone used my referral a month ago and now that they're connected I get the 10% discount for the next 6 months. Thank you to whoever did it!

    • I signed up using a random OzB's code yesterday, but I've set the transfer date for end of month.

      Someone's going to be happy next month!

  • Clicked on refferal link instead of using code. Worked! 😁

  • Might be good - have no idea one way or the other.

    But they do have this on their main page…

    "We utilise the strongest resources to deliver unmatched connectivity solutions, bringing a business grade ethos to the residential customer."

    I just wished companies would ditch the market-droid speech.

  • I think the referral gives the same benefit, but also gets a discount for the OZB member also.

  • I got offered $5 off for 6 months as an existing cutomer when I enquired about changing plans FYI

  • Definitely better for all of us using the referral system…same discount with one referral but ongoing I believe?

    Does it keep stacking if you have more than one referral listed?

  • Referral link does give the same result of $10 off, with the benefit to another OzBargainer… It's still a deal though.

  • +10 votes

    Thanks for the post, was just looking to sign up with Superloop. Ended up using a random OzBargain referral, but only found out about the referrals from this post. Cheers.

  • Does this means $10 off for the referral and another $10 off with the code above ?

  • Have just signed up. Cable migration deadline looming so really appreciate this post.

    • Well doen silvaxt, with HFC I think you will love it.

      Superloop also do overprovisioning so on my HFC 100/20 connection I get a speed of 107MB/19MB

      I think SL is my new home but I really could do with a referral or two to get prices down :)

  • Damn, too bad they aren't available in my suburb yet :( Also would swap from AussieBB for them.

    • You mean NBN isn’t available or specifically SL?

      • Apparently I was mistaken and it is available. Time to switch, the only question is do I save $10 a month (+save extra $10 for 6 months) and stick with the 100/20 or go up and enjoy the luxury of gigabit internet, very tempting…

        • Ah there you go. Was going to say the only reason SL wouldn’t service your address is because you’re in a Satellite or FW area as they only service fixed line NBN.

          If you’re thinking of a higher speed plan, better off going with this deal which is $10 off a month for 12 months instead

          • @Porthos: I am concerned about the typical evening speed being listed as 250mbps for the gigabit plan, is there a reason for that?

            • @s1Lence: I wouldn’t be worried about it, they put it there as a type of ‘placeholder’ amount due to not wanting to over promise and have the ACCC come down on them.

              Take a look at their Whirlpool thread of the plans and seems most people are maxing out their connections.

              They just obviously haven’t updated it to reflect more real world scenarios or don’t see a real need to update it when there’s very few RSP’s they’re competing against in that speed tier.

    • I'm pretty sure SL is available at all nbn connected places.

      Or did you mean that the nbn hasn't reached you yet?

      • I entered my address and it said it wasn't available originally, but now it says it is. Really weird, I even did it multiple times to double and triple check.

  • Use a referral code and both benefit.

    Can vouch for Superloop. No speed issues, super easy and friendly support too.

  • Don’t forget this offer (https://www.ozbargain.com.au/node/558111) for Vic residents. I signed up with this and it’s all going great so far.

    • This. If you're in Vic it's a much better offer.

    • You can use a referral code in addition to the above offer.

      • Pecan, are you saying one can have the 6 week free 100/20 plan as well as $10 off for the first 6 months using both a referral code and the code above? When trying out signing up, it appears it's one or the other.

        • Not entirely sure but I have one random person use my referral and they are signed up the Victoria deal (it tells me this in my Superloop members area). So I assume you can combine them somehow.

  • Recently switched from SL to ABB and then this happens… when do I become a "new customer" again?

  • Does anyone know how this provider routes? With Aussie Broadband I ping 99 to SEA servers from Sydney - a ping i've never achieved before over the years with optus etc.

    • Which servers specifically? I'm getting 90ms to Singapore on Superloop. Overall I reckon ABB was perhaps a tiny amount faster, but Superloop seems like better value.

      • Oh thats pretty good. Dota 2 SEA servers , theyre based in Singapore I believe.

        • It is pretty good eh. From Melbourne though, Sydney is probably a little slower. Here's a trace:

          traceroute to sgp-1.valve.net (103.28.54.16), 64 hops max, 52 byte packets
          1 192.168.1.1 (192.168.1.1) 2.073 ms 0.811 ms 0.754 ms
          2 122-199-60-1.ip4.superloop.com (122.199.60.1) 5.575 ms 53.336 ms 6.209 ms
          3 bundle-ether13-100.bdr01-ipt-530colli-mel.au.superloop.com (27.122.124.57) 5.128 ms 5.610 ms 5.064 ms
          4 fortygige0-0-1-3.bdr01-ipt-826lorim-mel.au.superloop.com (103.200.13.100) 87.604 ms 88.039 ms 88.376 ms
          5 fortygige0-0-1-2-110.bdr01-ipt-274hindl-adl.au.superloop.com (103.200.13.117) 87.747 ms 88.408 ms 89.097 ms
          6 fortygige0-0-1-3.bdr01-ipt-262frank-adl.au.superloop.com (103.200.13.176) 88.219 ms 88.964 ms 89.011 ms
          7 hundredgige0-0-1-2-112.bdr01-ipt-4millros-per.au.superloop.com (103.200.13.119) 89.352 ms 88.111 ms 87.892 ms
          8 fortygige0-0-1-2-132.bdr01-ipt-15pionee-sin.sg.superloop.com (202.177.40.22) 87.887 ms 88.226 ms 87.882 ms

          and ping:

          —- sgp-1.valve.net ping statistics —-
          10 packets transmitted, 10 packets received, 0.0% packet loss
          round-trip min/avg/max/stddev = 88.497/89.387/90.848/0.603 ms

      • For my VPS in SIN, I found ABB has worse routing than Superloop.

        • After switching from ABB->SL, finding latency to London has dropped, but increased to Finland and the Netherlands. Some LA links slightly up too.

          All in all, very similar, though. Only other noticeable change is speedtest speeds dropping compared to ABB (as per other posts in this thread).

  • Ozbargainers syndrome - running out of ISP's to do the cheap first 6 months with.

    • Me too. Thinking to sign up with internode $59.99 for 50mbps once free month Abb completed end of next month.

  • It has been 6 months since I was last with SL, but when I try and sign up to switch back from ABB it says the code isn't valid for me. Anyone else had that issue? It looks like my old SL account is still active but hasn't had an active service on it since 16th March.

    I'll try again over the next few days maybe I'm too early.

    • Use a new username.

      • Except if you're using the same address for the internet, they know you've been a previous customer.

        • Except they don’t (or more it doesn’t stop you). I literally just did this a few months ago with a slightly different username and it was accepted.

          This was only 3 months after I’d left them and set the date in advanced when my ABB discount ended.

          They may have changed it in the last couple of months however.

          • @Porthos: Yeah idk, different username/mobile/email but same address no workies for me, even if I specify not to start it for another month.

            • @lithius: Guess they must have changed it recently. I used all the same details apart from slightly different username.

              Course it’s easy to tell by the LOC ID, but they didn’t seem to have any block on it, with ABB you know that a ‘new’ customer is one that hasn’t been connected for 6 months, would have thought SL would have the same time frame.

              • @Porthos: Ah well I just used a random referral to get the same deal and share the love.

                • @lithius: So it wasn’t an issue with them blocking you from signing up again, more just must have a longer expiry when it comes to codes like that.

                  Better to give the benefit to an OzB member than WhistleOut anyway!

  • Thanks. Also swapping from Aussie BB as I wasn't impressed with the price increase.

    I used the random referral link and it was the same $10/month discount :)

  • I really can’t be bothered cancelling ABB but there price increase has annoyed me, if I am on FTTB and sign up with superloop will it cancel my ABB service ?

    • It probably will, but always best to call up and cancel once connected to be certain, and make sure you get your full credit back.

  • Moving from ABB to Superloop was seamless, just a little disappointed with the upload.
    ABB typical 109/23
    Superloop 107/18.5

    It’s not terrible but I now know what my HFC is capable of on a 100/20 plan. Might pay $5 extra for the 100/40 for a month as it’s still WAY cheaper than the new ABB pricing.

    • I'm finding similar speed reduction on 100/40 with ABB-> SL, guessing it's to do with NBN overprovisioning?

  • Might use this as an excuse to get 250/25

  • Thanks OP, perfect timing since ABB want to increase my plans… well they can take a big fat one!

  • Anyone on the 250/25 plan and can provide a speedtest?

  • Has anyone had experience with origin energy nbn? They are trying to sell that to me..thanks in advance.

    • I like to get my internet from an internet provider, and my energy from an energy provider. Maybe that’s just me.

  • signed up with referral.

    I didn't realise the plans were already $10 cheaper then AussieBB

    edit: wow, that is a fast cutover from HCF, pressed the confirmation order button and a few moments later noticed my internet dropped. had to refresh the existing connection and working.

  • Minimum term is 1 month? Not locked in for 12 months, correct?

  • +1 vote

    Wow, just ported from ABB and didn't even notice the changeover. I had originally scheduled it for the end of the month to align with my ABB billing cycle, but rang Superloop sales and they were able to bring it forward to today. Going to see if ABB refund the unused days of this cycle.

  • How long did that take from the moment you submitted the application online on superloop?

  • Do Superloop use CG-NAT? Can you ask to not be given a CG-NAT IP or is the only option to pay for a static IP?

  • AussieBB said that they automatically received the closure and any refund will be automatically processed within 10 business days.

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