This was posted 3 years 7 months 9 days ago, and might be an out-dated deal.

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$10/Month off nbn Plans for 6 Months (New Customers Only) @ Superloop

970
$10/Month off nbn Plans for 6 Months (New Customers Only) @ Superloop
Go to Deal
Lsmartinet on 16/09/2020 - 12:46 superloop.com (3615 clicks)
Last edited 16/09/2020 - 20:56 by 1 other user
Whistleout10FOR6

This deal is back (if it ever went away - marked as expired here but works).

$10 off any plan for the first 6 months.

T&Cs: https://www.superloop.com/documents/legal/240720-SHBB-Whistl…

Just signed up due to AussieBroadband price increases.

Enjoy!

The Superloop NBN WhistleOut Exclusive Offer gives new residential customers sourced via WhistleOut $10 off any Superloop NBN Plan for the first 6 months (Offer), subject to these terms and conditions.

This Offer is open from 24 July 2020 until midnight AEDST 30 September 2020. Superloop may withdraw the Offer
at any time without notice. By applying for the Offer, you agree to be bound by Superloop’s Standard Form of Agreement (SFOA) and these Terms and Conditions. Superloop may change these Terms and Conditions at any time in accordance with the SFOA

——
Update: Using the referral link gets the same deal, but also benefits a fellow OzBargainer! Win-win!

Referral Links

Referral: random (1140)

Referrer gets 10% off for 6 months.

Internet Broadband nbn

Related Stores

Superloop
Superloop

closed Comments

  • yht on 16/09/2020 - 12:55
    +1

    I just signed up with abb for the first month free. Can we schedule the connection in one month later?

    • liveish on 16/09/2020 - 13:33

      Yes

      • bdl on 16/09/2020 - 14:58

        Do you do this through the Superloop online signup process?

  • mini_wombat on 16/09/2020 - 12:58
    +42

    Might swap from Aussie Broadband too. Pretty cheeky to increase prices during lockdown when they get 50% CVCs from the NBN for free. And now they give away even one free months again … they lost a bit my respect. Looks like they want us to change. Every dollar counts at the moment :-).

    Did you get parts of your invoice back when you swap at a random date? Or do you need to pay the full ABB invoice for the month? I just got the pricerise email and of course it is just the start of the new billing period.

    • smartinet on 16/09/2020 - 13:24
      +5

      I called ABB to close the account - they will do a pro-rata final invoice and refund or reduce your payment amount accordingly. Took longer to do that than it did to order and have a service provisioned with Superloop. Ordered at 11:15am, live by 11:25… Took 15 minutes on hold and then on the phone to cancel ABB!

      • delfredo on 16/09/2020 - 18:27

        Do you have to give 30 day notice to end or can I call ABB tomorrow to terminate and expect to get a pro rata refund back on invoice paid for remaining days in the billing cycle?

        • Nousernamehere on 16/09/2020 - 18:38
          +3

          No notice needed. If you’re on a connection that you ‘churn’ (FTTN/B/C or HFC) it should notify ABB that you’ve left and they’ll close your account automatically and issue you a credit back to your CC a couple of weeks later.

          Well that’s how it worked for me on FTTN when I churned to SL a while ago, the day after I churned I logged onto my ABB account and it showed no active services and got a ~$5 credit back after that.

          If you’re on FTTP you’ll need to call them as each UNI-D port is independent and ABB won’t know you’ve connected with someone else as that will be provisioned on the next available UNI-D port as people can have multiple providers.

    • Danstar on 16/09/2020 - 13:28

      Last time I was with ABB they were a bit sneaky with the whole churning over and having credit left over.

    • No Child Support on 16/09/2020 - 14:33
      +8

      It’s what happens when you become a publicly listed company, it’s all about the money for your shareholders

    • RedHab on 16/09/2020 - 15:11
      +1

      I've been with both ABB and Superloop. Things might have changed, but ABB's support was miles ahead of Superloop's 3 hour call waits.

      I'd be interested to hear if things have changed now.

      • Tamtu on 16/09/2020 - 16:17
        +7

        As a counterpoint, I've found ABB's support extremely polite, but quite useless. They introduced a new problem with their email, I went back and forth with them with ~12 replies, they finally said they'd escalate, and I heard nothing for two weeks… so I moved to Superloop. Admittedly I haven't tested Superloop's support yet, but even if they are better, in my experience I certainly wouldn't characterise ABB as "good".

      • shinkudo on 22/09/2020 - 09:21

        I just called them last week, it took 50 minutes waiting from 8.30 AM,
        they resolved it pretty quickly though as their network didnt gave me correct IP

    • DogGunn on 16/09/2020 - 18:10

      It's 40% on top of the number of customers they had at Feb 2020. Given they've grown almost 100,000 customers since that time, the 40% bonus CVC has basically been wiped away by increased usage.

      • Alzori on 16/09/2020 - 20:18
        +1

        They get extra CVC for every extra connection though, so they're still out ahead.

        • DogGunn on 17/09/2020 - 05:51

          No they don't. The bonus CVC is stuck at a Feb baseline.

          • Alzori on 17/09/2020 - 08:50

            @DogGunn: Yeah the bonus CVC is stuck. But every NBN connection (since the beginning of the NBN) comes with a base level of CVC.

            Each 50mbps connection comes with like 2.5mbps of CVC, the ISP can then pay for extra CVC if they want to improve their customers' experience but they don't have to buy any extra. So if they get new connections they are still increasing the total amount of CVC they have above what they had in total in February.

            Since the "bonus" CVC from Feb is fixed it is becoming a smaller portion of the total they have, but it's still a bonus on top of their normal CVC levels even after the extra users connect. It isn't "wiped out" by the new users but it becomes relatively less effective, so it might only equate to a 30% bonus at this time.

            • DogGunn on 17/09/2020 - 09:11

              @Alzori: 50/20 comes with 2.25Mb/s which won't even cover most 720p streams these days. 100/20 at 3.75Mb/s. It's just not enough for the increased usage over the past year.

              It's not "they can buy extra CVC to improve customer experiences", it's they must buy in order to ensure that customers can run full speed.

              Superloop still don't appear to have got over the 1.5Gb/s baseline on many PoIs, which is why they can afford to have lower prices. They don't need to buy much overage.

              • Alzori on 17/09/2020 - 09:52
                +1

                @DogGunn: I think we have the same understanding but aren't communicating it very well haha. Are you arguing that a) ISPs that provide good connections generally need to buy a bit more CVC per connection than the baseline inclusion, and b) the bonus in Feb would have covered this extra required CVC stopping them from buying extra, and c) as their connection numbers have increased it doesn't, and they need to start buying more again?

                If so I agree, but I am arguing that the free CVC they got is still free CVC that is reducing their total CVC bill to NBN, even if their extra CVC bill is still going up.

                50/20 comes with 2.25Mb/s which won't even cover most 720p streams these days.

                Of course not. But not every 50/20 connection that gets setup runs a 720p stream 24/7. If you want to consider how much 2.25Mbps gives you then you have to work with averages, since this 2.25Mbps is shared between all users.

                For some napkin maths my average usage for a day is about 20GB on a 50/20 plan, which equates to 1.85Mbps if it was spread out over a day, pretty close to the 2.25Mbps. My instantaneous speed goes right up near 50mbps sometimes, but not all the time, and that's the same for everyone.

                I agree the CVC provisions per connection are not generous enough; I think the CVC model should be scrapped all together.

  • Klang on 16/09/2020 - 13:04
    +1

    Does Superloop have VOIP plan? Can’t seem to find it on the website.

    • liveish on 16/09/2020 - 13:34
      +3

      I don’t believe they do, but many third party who normally do it better and cheaper

    • smartinet on 16/09/2020 - 14:05
      +2

      No VoIP sadly - some benefits to uncoupling this from your ISP though so you don't have to churn your numbers

    • stephendt on 16/09/2020 - 15:42
      +1

      No, but I recommend either Siptalk or Mynetfone

    • bdl on 17/09/2020 - 14:47

      Crazytel has a promo here, https://forums.whirlpool.net.au/thread/3xklz5m9

  • bdl on 16/09/2020 - 13:13
    +14

    Isn't it better to use referral codes so some random Ozbargainer gets 10% off, too?

    • smartinet on 16/09/2020 - 14:06
      +2

      Depends how altruistic you are… or not :)

    • tman88 on 16/09/2020 - 14:31
      +1

      Yep, someone used my referral a month ago and now that they're connected I get the 10% discount for the next 6 months. Thank you to whoever did it!

    • Innately Incognito on 16/09/2020 - 15:36

      I signed up using a random OzB's code yesterday, but I've set the transfer date for end of month.

      Someone's going to be happy next month!

      • bdl on 16/09/2020 - 17:26

        Don't forget to put your referral code into OzB's system, too!

        • brimmy11 on 16/09/2020 - 19:25
          +1

          How do I do this? I’m going to swap over and use a random code but would like to put mine in the system too.

          • BlackMothra on 16/09/2020 - 23:17
            +1

            @brimmy11: Go to My Account > Edit > Referrals

            And thank you for using the random code

  • MR MR on 16/09/2020 - 13:15
    +7

    Clicked on refferal link instead of using code. Worked! 😁

  • SirDale on 16/09/2020 - 13:20
    +1

    Might be good - have no idea one way or the other.

    But they do have this on their main page…

    "We utilise the strongest resources to deliver unmatched connectivity solutions, bringing a business grade ethos to the residential customer."

    I just wished companies would ditch the market-droid speech.

  • [Deactivated] on 16/09/2020 - 13:37
    +7

    I think the referral gives the same benefit, but also gets a discount for the OZB member also.

  • mmjjbb on 16/09/2020 - 13:40
    +4

    I got offered $5 off for 6 months as an existing cutomer when I enquired about changing plans FYI

  • whitelie on 16/09/2020 - 13:48
    +2

    Definitely better for all of us using the referral system…same discount with one referral but ongoing I believe?

    Does it keep stacking if you have more than one referral listed?

  • smartinet on 16/09/2020 - 13:50
    +1

    Referral link does give the same result of $10 off, with the benefit to another OzBargainer… It's still a deal though.

  • Pry on 16/09/2020 - 13:54
    +10

    Thanks for the post, was just looking to sign up with Superloop. Ended up using a random OzBargain referral, but only found out about the referrals from this post. Cheers.

  • Do I NeedThis on 16/09/2020 - 14:17
    +1

    Does this means $10 off for the referral and another $10 off with the code above ?

    • Whatisthatvelvet on 16/09/2020 - 14:23

      I don't believe so. Happy to be corrected as I think I will make the jump from ABB

    • zztrader on 16/09/2020 - 14:43
      +1

      Giggity is correct.

      The person signing up gets $10 off for 6 months while the referrer gets 10% for 6 months.

  • silvaxt on 16/09/2020 - 14:30

    Have just signed up. Cable migration deadline looming so really appreciate this post.

    • zztrader on 16/09/2020 - 14:48

      Well doen silvaxt, with HFC I think you will love it.

      Superloop also do overprovisioning so on my HFC 100/20 connection I get a speed of 107MB/19MB

      I think SL is my new home but I really could do with a referral or two to get prices down :)

  • s1Lence on 16/09/2020 - 14:48

    Damn, too bad they aren't available in my suburb yet :( Also would swap from AussieBB for them.

    • Nousernamehere on 16/09/2020 - 15:17

      You mean NBN isn’t available or specifically SL?

      • s1Lence on 16/09/2020 - 15:38

        Apparently I was mistaken and it is available. Time to switch, the only question is do I save $10 a month (+save extra $10 for 6 months) and stick with the 100/20 or go up and enjoy the luxury of gigabit internet, very tempting…

        • Nousernamehere on 16/09/2020 - 15:43

          Ah there you go. Was going to say the only reason SL wouldn’t service your address is because you’re in a Satellite or FW area as they only service fixed line NBN.

          If you’re thinking of a higher speed plan, better off going with this deal which is $10 off a month for 12 months instead

          • s1Lence on 16/09/2020 - 16:42

            @Nousernamehere: I am concerned about the typical evening speed being listed as 250mbps for the gigabit plan, is there a reason for that?

            • Nousernamehere on 16/09/2020 - 18:00
              +1

              @s1Lence: I wouldn’t be worried about it, they put it there as a type of ‘placeholder’ amount due to not wanting to over promise and have the ACCC come down on them.

              Take a look at their Whirlpool thread of the plans and seems most people are maxing out their connections.

              They just obviously haven’t updated it to reflect more real world scenarios or don’t see a real need to update it when there’s very few RSP’s they’re competing against in that speed tier.

    • theg00s3 on 16/09/2020 - 15:24

      I'm pretty sure SL is available at all nbn connected places.

      Or did you mean that the nbn hasn't reached you yet?

      • s1Lence on 16/09/2020 - 15:35

        I entered my address and it said it wasn't available originally, but now it says it is. Really weird, I even did it multiple times to double and triple check.

  • MilkDX on 16/09/2020 - 15:08
    +1

    Use a referral code and both benefit.

    Can vouch for Superloop. No speed issues, super easy and friendly support too.

  • Illtemperedseabass on 16/09/2020 - 15:15
    +3

    Don’t forget this offer (https://www.ozbargain.com.au/node/558111) for Vic residents. I signed up with this and it’s all going great so far.

    • ezzaf on 16/09/2020 - 16:21

      This. If you're in Vic it's a much better offer.

    • Pecan on 16/09/2020 - 16:24
      +1

      You can use a referral code in addition to the above offer.

      • humptydumpty on 17/09/2020 - 08:16

        Pecan, are you saying one can have the 6 week free 100/20 plan as well as $10 off for the first 6 months using both a referral code and the code above? When trying out signing up, it appears it's one or the other.

        • Pecan on 17/09/2020 - 09:35

          Not entirely sure but I have one random person use my referral and they are signed up the Victoria deal (it tells me this in my Superloop members area). So I assume you can combine them somehow.

  • musashi123 on 16/09/2020 - 15:49

    Recently switched from SL to ABB and then this happens… when do I become a "new customer" again?

    • smartinet on 16/09/2020 - 20:47

      6 months is the magic number - conveniently when this offer would run out ;)

  • Bigredkeg on 16/09/2020 - 16:16

    Does anyone know how this provider routes? With Aussie Broadband I ping 99 to SEA servers from Sydney - a ping i've never achieved before over the years with optus etc.

    • ezzaf on 16/09/2020 - 16:20

      Which servers specifically? I'm getting 90ms to Singapore on Superloop. Overall I reckon ABB was perhaps a tiny amount faster, but Superloop seems like better value.

      • Bigredkeg on 16/09/2020 - 16:21

        Oh thats pretty good. Dota 2 SEA servers , theyre based in Singapore I believe.

        • ezzaf on 16/09/2020 - 16:24

          It is pretty good eh. From Melbourne though, Sydney is probably a little slower. Here's a trace:

          traceroute to sgp-1.valve.net (103.28.54.16), 64 hops max, 52 byte packets
          1 192.168.1.1 (192.168.1.1) 2.073 ms 0.811 ms 0.754 ms
          2 122-199-60-1.ip4.superloop.com (122.199.60.1) 5.575 ms 53.336 ms 6.209 ms
          3 bundle-ether13-100.bdr01-ipt-530colli-mel.au.superloop.com (27.122.124.57) 5.128 ms 5.610 ms 5.064 ms
          4 fortygige0-0-1-3.bdr01-ipt-826lorim-mel.au.superloop.com (103.200.13.100) 87.604 ms 88.039 ms 88.376 ms
          5 fortygige0-0-1-2-110.bdr01-ipt-274hindl-adl.au.superloop.com (103.200.13.117) 87.747 ms 88.408 ms 89.097 ms
          6 fortygige0-0-1-3.bdr01-ipt-262frank-adl.au.superloop.com (103.200.13.176) 88.219 ms 88.964 ms 89.011 ms
          7 hundredgige0-0-1-2-112.bdr01-ipt-4millros-per.au.superloop.com (103.200.13.119) 89.352 ms 88.111 ms 87.892 ms
          8 fortygige0-0-1-2-132.bdr01-ipt-15pionee-sin.sg.superloop.com (202.177.40.22) 87.887 ms 88.226 ms 87.882 ms

          and ping:

          —- sgp-1.valve.net ping statistics —-
          10 packets transmitted, 10 packets received, 0.0% packet loss
          round-trip min/avg/max/stddev = 88.497/89.387/90.848/0.603 ms

      • bdl on 16/09/2020 - 17:25

        For my VPS in SIN, I found ABB has worse routing than Superloop.

        • bdl on 17/09/2020 - 11:09

          After switching from ABB->SL, finding latency to London has dropped, but increased to Finland and the Netherlands. Some LA links slightly up too.

          All in all, very similar, though. Only other noticeable change is speedtest speeds dropping compared to ABB (as per other posts in this thread).

    • bdl on 16/09/2020 - 17:25
      +2

      Check yourself :) https://lg.superloop.com/lg/lg.cgi

      • Bigredkeg on 16/09/2020 - 19:31

        Nice tip, cheers

  • wfdTamar on 16/09/2020 - 17:33
    +1

    Ozbargainers syndrome - running out of ISP's to do the cheap first 6 months with.

    • yht on 16/09/2020 - 18:43

      Me too. Thinking to sign up with internode $59.99 for 50mbps once free month Abb completed end of next month.

  • ausmisc on 16/09/2020 - 18:22

    It has been 6 months since I was last with SL, but when I try and sign up to switch back from ABB it says the code isn't valid for me. Anyone else had that issue? It looks like my old SL account is still active but hasn't had an active service on it since 16th March.

    I'll try again over the next few days maybe I'm too early.

    • Nousernamehere on 16/09/2020 - 18:40

      Use a new username.

      • wfdTamar on 16/09/2020 - 18:46

        Except if you're using the same address for the internet, they know you've been a previous customer.

        • Nousernamehere on 16/09/2020 - 18:49

          Except they don’t (or more it doesn’t stop you). I literally just did this a few months ago with a slightly different username and it was accepted.

          This was only 3 months after I’d left them and set the date in advanced when my ABB discount ended.

          They may have changed it in the last couple of months however.

          • ausmisc on 16/09/2020 - 19:29

            @Nousernamehere: Yeah idk, different username/mobile/email but same address no workies for me, even if I specify not to start it for another month.

            • Nousernamehere on 16/09/2020 - 19:41

              @ausmisc: Guess they must have changed it recently. I used all the same details apart from slightly different username.

              Course it’s easy to tell by the LOC ID, but they didn’t seem to have any block on it, with ABB you know that a ‘new’ customer is one that hasn’t been connected for 6 months, would have thought SL would have the same time frame.

              • ausmisc on 16/09/2020 - 21:27
                +2

                @Nousernamehere: Ah well I just used a random referral to get the same deal and share the love.

                • Nousernamehere on 17/09/2020 - 11:19

                  @ausmisc: So it wasn’t an issue with them blocking you from signing up again, more just must have a longer expiry when it comes to codes like that.

                  Better to give the benefit to an OzB member than WhistleOut anyway!

  • brokenxsmile on 16/09/2020 - 20:34

    Thanks. Also swapping from Aussie BB as I wasn't impressed with the price increase.

    I used the random referral link and it was the same $10/month discount :)

  • Nomad2233 on 16/09/2020 - 20:48
    +1

    I really can’t be bothered cancelling ABB but there price increase has annoyed me, if I am on FTTB and sign up with superloop will it cancel my ABB service ?

    • smartinet on 16/09/2020 - 22:16

      It probably will, but always best to call up and cancel once connected to be certain, and make sure you get your full credit back.

  • smartinet on 16/09/2020 - 20:51

    Moving from ABB to Superloop was seamless, just a little disappointed with the upload.
    ABB typical 109/23
    Superloop 107/18.5

    It’s not terrible but I now know what my HFC is capable of on a 100/20 plan. Might pay $5 extra for the 100/40 for a month as it’s still WAY cheaper than the new ABB pricing.

    • bdl on 17/09/2020 - 09:55

      I'm finding similar speed reduction on 100/40 with ABB-> SL, guessing it's to do with NBN overprovisioning?

  • OzBerghainer on 16/09/2020 - 21:35
    +1

    Might use this as an excuse to get 250/25

  • ohtaek on 16/09/2020 - 21:45
    +1

    Thanks OP, perfect timing since ABB want to increase my plans… well they can take a big fat one!

  • 4foxache on 16/09/2020 - 21:58

    Anyone on the 250/25 plan and can provide a speedtest?

  • corgicorgi on 16/09/2020 - 22:55
    -1

    Has anyone had experience with origin energy nbn? They are trying to sell that to me..thanks in advance.

    • smartinet on 16/09/2020 - 23:13
      +1

      I like to get my internet from an internet provider, and my energy from an energy provider. Maybe that’s just me.

  • thydzik on 16/09/2020 - 23:28
    +1

    signed up with referral.

    I didn't realise the plans were already $10 cheaper then AussieBB

    edit: wow, that is a fast cutover from HCF, pressed the confirmation order button and a few moments later noticed my internet dropped. had to refresh the existing connection and working.

  • JimmyJohnson on 17/09/2020 - 02:24

    Minimum term is 1 month? Not locked in for 12 months, correct?

  • bdl on 17/09/2020 - 09:39
    +1

    Wow, just ported from ABB and didn't even notice the changeover. I had originally scheduled it for the end of the month to align with my ABB billing cycle, but rang Superloop sales and they were able to bring it forward to today. Going to see if ABB refund the unused days of this cycle.

  • delfredo on 17/09/2020 - 10:05

    How long did that take from the moment you submitted the application online on superloop?

    • bdl on 17/09/2020 - 11:07
      +1

      Few minutes (on FTTC, switching from ABB->SL)

  • BexForHeadache on 17/09/2020 - 10:09

    Do Superloop use CG-NAT? Can you ask to not be given a CG-NAT IP or is the only option to pay for a static IP?

    • Twix on 17/09/2020 - 10:36
      +1

      IPv4 = yeah.
      IPv6 = beta.
      CG-NAT = nope.
      Static IP address = $5 a month.

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