Got an email explaining normal $500 trade-in bonus is now $800 with customer coupon code. Code looks unique so probably targeted.
Already got my S23 for a good price using Harvey Norman deal, so I don't need another one!
Samsung Galaxy S23 Ultra: Bonus $800 Trade-in, $250 Voucher for Tablet, Watch, Buds, Accessories & $124 Samsung Care+ @ Samsung
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zacjanes on 15/03/2023 - 18:24 samsung.com (9378 clicks)
Last edited 16/03/2023 - 13:00 by 3 other users
Last edited 16/03/2023 - 13:00 by 3 other users
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When i spoke to cust care, they said its stackable. But not sure if with the 800 bonus
May I know that can I change my trade-in device after purchasing the phone?
No u cant. Its tied to the IMEI
Hopefully the loyalty discount works soon…
is this the cheapest s23 ultra?
Anyone's trade up working currently?
my trade up works via firefox browser, not in chrome - but my 10% loyalty code doesn't work. any one come across issues with 10% loyalty code?
Is this via desktop or mobile?
Sorry, due to an error, trade-in service is unavailable at the moment
I cant seem to get the 10% loyalty code? No reply from the email after 24 hours and chat says it doesnt exist.
They don't work weekends.
They replied my email today
How many days did it take for them to reply, if you dont mind me asking?
@rain-e: I emailed them yesterday, they replied today. But I haven't got the voucher yet as they want to talk to me on the phone, they asked for suitable time to call.
@Roary: I sent them an email on Friday @4.30pm and they called my phone in less than 10min, received the code via email after the call :)
@Ash-Say: nope, getting "..The code you entered did not affect your order. Please note, codes may only be valid for certain items or in certain conditions.." Will call them on Monday to try to buy over the phone and stack all up :)
No more 40mm galaxy watch 4 left in black😢 for the 250 voucher. I suppose I could tolerate pink…
even pink is out of stock now
Does anyone know does it usually take to have 20% off on education store after the release?
it's already 20% off i think
Oh.. maybe I asked the wrong question. I should have asked when will have better deal… Last year I purcahsed S22 Ultra 1TB with Galaxy Buds Pro only for $1758 on education store… on 16 Feb.
oh wow that is an amazing deal. 1TB for $1758 AND buds Pro ?!
@OzGardian: Actually it is 512GB. Just found it in the email. Still a good deal! https://i.imgur.com/5FUJowF.png. I am still waiting..
Anyone able to get loyalty voucher working with the tradein bonus ?
nope, still can't
I can't even get to have trade in accepted on website. Still getting not available due to error.
Hi all, im a bit confused in understanding how this deal works, so now i am having a galaxy s9+ from 4 years ago. Can i trade up to this phone? And how much extra will i need to pay? Please help me to explain this, thanks a ton!
yes you can trade in that phone. As for instructions you will find all the instructions here (if you can be bothered to read)
https://letmegooglethat.com/?q=samsung+trade+in
Anyone else eagerly waiting for the loyalty voucher to be accepted?
I don't think it is gonna work anytime soon. Samsung system is bullshit.
Does anyone have the $800 code they'd be willing to share?
Mod: If you have any codes to spare, please add them to the Code Giveaway Megathread. No code requests in the comments (in this or the giveaway thread).
Samsung Chat told me that the 10% loyalty code is not applicable with the trade in bonus
Using the Samsung Trade up App and for some reason its not allowing me to select my Address. It pops down with the Auto fill window but I am unable to select the address. I even tried to add it manually but then the auto fill pops down below asking for the Zip/Postal Code and I am unable to select the suburb. Anyone come across this?
I also had this issue. Turns out the fix is to mess around with font size and bold text in settings. I eventually got it to work by max-ing "font size and style" and "screen zoom" and clicking on the dropdown for my post code multiple times. Good Luck
Good to know, will try and see if this works. Drives me mad with this crazy bug!
Thanks for the tip it worked! Had to max out font size, change font and then max out screen zoom and then it finally let me press the selections and continue.
Just tried to use the $800 voucher and it gets rejected on my work Samsung EPP. Would have been a great deal if it was able to go through.
800 is not for epp portal unfortunately :(
Seems the loyalty team have gone quiet now. Pretty quick to reply to emails last week, assuring me that the codes would work by Monday. Now no response.
I got a response earlier today - the developers are 'still working on it'.
hey can anyone tell me where we put in the customer coupon code, is it at the checkout page? This is not the same as the trade-in ID is it?
Customer Service told me that the loyalty voucher of 10% can't be stacked with this trade-in deal.
All their departments don't seem to know what each other are doing. The loyalty team seemed certain that 10% can be stacked onto the trade in bonus. They say that they have a 10% or 15% loyalty bonus and the 15% can't be stacked.
Initially, it worked for me but it made me log in before finalising. Once I logged in, it removed the discount and I haven't been able to add it since. Apperantly now they are saying it's an issue at their end that they are trying to fix.
Did you use the same email address to login which you used to get the code?
When I tried putting in 10% loyalty code I get a message 'The code you entered did not affect your order. Please note, codes may only be valid for certain items or in certain conditions.' No loyalty code will work with this deal. NO DEAL!
@moneyhungry: Try it without the trade in deal. It will say the same message which means that the promo code as Samsung says is broken. If it didn't allow trade in stacking it would have worked without it.
And yes, same email address to log in.
I had the same experience, initially offered 15% but when I mentioned trade in was told only 10% can be stacked and was given a code which is unfortunately not working (stacked or not)
I talked to the loyalty team and they said the 250 e voucher won't be given if the loyalty discount is applied. They mentioned that they can handle the loyalty discount and order through their system. I did get a 15% so it might be different for a 10% discount.
@qlrns: i tried the 10% discount on a fold4 that does not have the e-voucher and it didnt work as well
I ordered it without the Loyalty code but now can't see this order in my Samsung account even though I received an email from Samsung with an invoice. Samsung seriously needs an overhaul of its site and processes.
They have a banner on the top of the page saying this:
'We are upgrading our operations from 27 February – 12 March 2023. We will recommence shipping from 13 March 2023.'
If you ask me, they've done a fantastic job. /s
The loyalty codes seem to be disabled when trying to purchase the s23 models. i contacted chat and they said wasnt valid for the s23. This is despite the fact they loyalty team specially said that it could be used. Even the email i was sent stated which models if could be used on.
Will give them a call tomorrow to see what the deal is, worst case I will just stack with a $50 newsletter code which I have tested and it does currently work.(add the newsletter code first and then the targeted trade in code.I was told today by the loyalty team that it will work once the website is back up and is still eligible with trade in.
Let's hope sooner rather than later then, at least we have a bit of time before the $800 trade in ends.
And also the discount for the buds2 ends on the 22nd if you are buying those using the voucher.
I am in the same boat as you. I have got the 10% loyalty code as well but waiting for it to stack together with the targeted code.
Keep us updated mate.
Do we need to email to get that?
Got an email from the loyalty team this morning. Apperantly their ETA for voucher fix is "a day or so". They say to keep trying in the meantime.
Their customer service from their loyalty team for me has been exceptional however, their website issues (trade id + voucher) has been poor.
My $50 code won't work. How do you get a new one?
Is this the best price for 512Gb s23 ultra - $1,522.50 ? or can it be bought at a lower price?
Has anyone heard an update from Samsung..? I got the below response regarding my 15% off loyalty voucher
"Thanks for getting back to us.
I just wanted to let you know that the voucher is all good and ready to be use. We are just having some website update that the order is not processing for the S23 series so you might encounter the same error at your end. We'll let you know once website is 100% working again."
Spoke to rep today. Got the voucher within 10mins.
Mentions 10% will stack on trade in bonus voucher. Website under maintenace but will be in touch.
Also says $50 voucher wont stack anymore….
I got the $50 voucher to stack after removing it and adding it back - I think there's a specific order required.
I did that too, initially it applied, than in the payment step it disappeared, I went back, deleted, reapplied and it stayed (y)
Hi. Did anybody had any issues while entering your address in the Trade-up app. Oddly enough, I can see my address pop up but I am unable to select/tap it. Neither can i enter the address manually, then I can't select after entering the pin-code.
Any suggestions please.
10% loyalty code works now.
Just call a call saying same thing, yet to test though
Update:
Can confirm was able to stack
Loyalty
Bonus $800 code
$50 newsletter code
Adding them in that order seemed to work not sure if it makes a differencewas the loyalty 10% or 15%?
10% when using with a trade in device.
Same here: I ended up paying $983.20 for the 256GB model after stacking the $300 trade-in bonus ($1 trade-in value), $50 newsletter code and 10% loyalty voucher (and got the $249 Galaxy Watch4 40mm using the $250 eVoucher). Cashrewards tracked $25.02 in cashback (2.80%), but I'm not confident it will be paid given the other discounts.
The 10% loyalty voucher only deducted $25, they still haven't got it right.
@moneyhungry: For some reason, the price jumped up $50 since this morning, my total without the loyalty code was $710, not it's $760?
@moneyhungry: Maybe you had a newsletter code in yesterday? Only saying that as the price diff is $50
@moneyhungry: The maths seems to work out for my order:
$1,949 base price
-$500 trade-in bonus = $1,649
-$300 trade-in bonus = $1,149
-$1 trade-in value = $1,148
-$50 newsletter code = $1,098
-10% loyalty voucher ($1,098 * 0.1 = $114.80) = $983.20@Quppa: Awesome deal, I am about to go to EU for the rest of the year, so trs (~90), cashrewards if paid but tracked already (~25) and samsungpoints (~10) - if ever utilized. However also paying back $31 (30+1) to asurion. In total it will get below $900 for me - I pretty sure I could sell it in Europe for twice as much (unopened) => AWESOME DEAL (y) (y)
Somehow my $50 newsletter code isn't working, even though I tried a few different codes. However, the $100 loyalty code works, which is pretty funny. I had to hurry before the system messed up again, so ended up at $933. If the $50 newsletter code had worked, the price could have gone down to $883
@iforumos: Are you logged in with a different email? the email address need to match the one used for $50 voucher for it to work.
@zerocritical: I didn't know that :( the code is from a different email. Anyway I'm happy at 933$ probably plus 60$ administrator fee
@zerocritical: dont know that, but the 800 code I used was from a different email, however its easy to generate the $50 w your other email address
What phone did you trade and are you sending it? What happens if you don't send phone?
Mine accepted the $50 newsletter code but it didn't actually apply, price was the same after removing it.
Keep trying it will work eventually, same happened to me.
@moneyhungry: I just went ahead without it, when I removed and re-added it said it didn't affect my order. Didn't think it would work. Oh well, happy enough with the price.
I had a similar issue. You can unsubscribe. Then subscribe again using the email you want to place an order with. It should give you a new code.
15% Loyalty voucher isn't workling for me, anyone else
15% wont work with the trade in. Only the 10% loyalty code does
How are you guys even getting Trade In to work? I still get "Sorry, due to an error, trade-in service is unavailable at the moment"
Try adding once in the card. Adding it before hand sometimes has issues.
@VehemenceThePhoenix: As promised, posting an update because I found out why the Trade In ID wasn't working!
I'm doing this purchase for my Mum, so got her to do the trade in app part on her phone, and she chose In-Store instead of online. I realised when I looked at screenshot again and saw it saying to go in store. Once she changed it to online it's accepted!
The poor error message didn't help!
Now I just need to find a boosted trade-in offer. If this helps anyone and they have a spare code would really appreciate a PM, thanks.
I have the same message. I am wondering if anyone actually successfully claimed 10% with $800?