• long running

100/20 $69/M, 100/40 $75/M, 250/25 $85/M, 1000/50 $99/M for 6 Months + Free eero 6+ Router (New Customers, Min 18mo) @ Superloop

1806
100/20 $69/M, 100/40 $75/M, 250/25 $85/M, 1000/50 $99/M for 6 Months + Free eero 6+ Router (New Customers, Min 18mo) @ Superloop
Go to Deal
Taegukgi on 05/07/2023 - 10:28 superloop.com (16664 clicks)
Last edited 05/07/2023 - 14:10 by 3 other users

Seems like pretty good prices. Cheaper than the long running deal.

250/25 and 1000/50 is only available on nbn FTTP and HFC.

There is no contract if you only want nbn.

Contract length:
No lock-in

You may cancel your service at any time by giving Superloop thirty days’ notice (including if you do not wish to continue to use your service during the notice period).

There is an 18 month contract if you want the free eero 6+ router + $20 shipping.

eero 6+ with free eero Secure

Plug & play eero gigabit Wi-Fi router with Free eero Secure subscription. For a faster, safer internet connection. Zero cost upfront when you stay connected to an eligible plan for 18 months.

Free

$20 shipping

The offer of a Free eero 6+ router with eero Secure is only available to Superloop residential nbn customers and only applies to the purchase of the first router per service. Your service must be connected via FTTP, FTTC or HFC technology and your service must remain active for 18 months. Should you cancel your service before 18 months you will be charged a once off router clawback fee of $8/mth inc. GST times the number of months you fall short of your 18 month commitment. See Terms & Conditions here.

Referral Links

Referral: random (1140)

Referrer gets 10% off for 6 months.

Internet Amazon Broadband Mesh Network nbn Wireless Router

Related Stores

Superloop
Superloop

Comments

                  • dagold on 05/07/2023 - 13:00
                    -1

                    @MakkhiChoos: Nope. Im simply aware that corporate profiteering based on sneaky contracts harms vulnerable people. I expect the negs and dont care. I feel the same way about buy now pay later and would expect the same negs. I look forward to increased protections for our increasing vunerable demograhics. Im glad our new government are looking to act.

                    • ripesashimi on 05/07/2023 - 14:24
                      -2

                      @dagold: If you need help finding router, just say so. Since the introduction of NBN, there's no need to put up with ISP provided router.

                      You have the right to shop around as a consumer. Use it. People who want to be spoon fed should blame themselves for not exercising their rights as consumers.

                      • dagold on 05/07/2023 - 14:40

                        @ripesashimi: All good I bought an archer v600 from an OW deal here about 4 years ago? If i need help I will definitely ask someone with at least basic comprehension. Good luck continuing to miss the point through life.

              • buckethat on 05/07/2023 - 12:38
                +3

                @dagold: How.. The clawback for the router is $8/month which is honestly pretty fair, 18*8 = $144. A one pack is currently on sale for $159.

                If after 6 months, you decide to hop to another ISP, then you'll pay $96 for the router and very good rate for the 6 months of service.

                If you didn't need the router, this is still probably one of the better pricing you'll find out there for 6months.

                I'm not with Superloop and don't plan on hopping on this deal either - but not sure what the compaint is here.

                • MeesusEff on 31/08/2023 - 15:54

                  @buckethat: $116 ($20 shipping) for the router that the cheapest Ozb post is $125 seems like a deal in itself lol, if you stay for the 6 months discount. Im just wondering if i need a new router or just stick with the Telstra smart gen 3.

                  Edit : nvm just saw that it can't split frequencies, thats why my Google Mesh is sitting in a box right now

                  • Twix on 01/09/2023 - 13:36

                    @MeesusEff: @MeesusEff Swap the Telstra SM G3 with any of these mesh systems. Asus ZenWiFi XD6S $449 + Del ($0 C&C) @ Umart. There is the Synology WRX560, Asus ZenWifi XT8, Asus ZenWiFi Pro XT12 and Ubiquiti Amplifi Alien but you are looking at $800-$1300 for a 2-pack.

                    Plug in the Asus, Ubiquiti or Synology router to the nbn NTD. In the Wi-Fi settings they allow you to split up the 2.4GHz and 5GHz Wi-Fi.

                    • MeesusEff on 01/09/2023 - 14:08

                      @Twix: Ahh the signal is actually pretty good from the Telstra modem. I bought the google because I had some DSL $500 modem that was so sh't I couldn't get any signal upstairs. I don't think I'd stay on the 1000mbps plan past the discount period as we don't really sail the high seas anymore lol

                      • Twix on 01/09/2023 - 14:10

                        @MeesusEff: Arghhhhh okay. Does the Telstra SM Wi-Fi reach upstairs?

                        • MeesusEff on 01/09/2023 - 14:38
                          +1

                          @Twix: Yeah I think it was as strong or stronger than the Google Mesh (one in office and one upstairs in the middle) was quite surprised since I got the Telstra one for free

    • mitcheo on 05/07/2023 - 10:38
      -3

      sneaky way to lock you into a contract

      • M00Cow on 05/07/2023 - 10:48
        +7

        How's it sneaky? You don't have to accept the modem. And what other RSP offers you a free modem for under 2yrs?

        IIRC Telstra, Optus, Voda are all 36mth

        • mitcheo on 05/07/2023 - 12:09
          -1

          They advertise something as free that isnt free. Sneaky

          • M00Cow on 05/07/2023 - 12:20

            @mitcheo:

            eero 6+ with free eero Secure
            Plug & play eero gigabit Wi-Fi router with Free eero Secure subscription. For a faster, safer internet connection. Zero cost upfront when you stay connected to an eligible plan for 18 months.

            The sneaky thing is

            $20 shipping

          • magic8ballgag on 05/07/2023 - 14:31

            @mitcheo: It is still free, you just have to agree and follow their terms.

    • TaurusHead on 05/07/2023 - 10:55
      +2

      I think the 18 months is for eero 6+ router only and not for the modem, happy to be corrected!

      • FDA2021 on 05/07/2023 - 11:37
        -2

        You are correct, the modem is a separate purchase of $140 (free shipping)

      • Switchblade88 on 05/07/2023 - 12:33

        If you're connecting with FTTC or FTTH then no, there is no modem. the NBN NTD is a separate device but that's freely supplied when your NBN is connected.

        Your router - either the Eero 6 or BYOD - plugs straight into the NTD.

        • Twix on 05/07/2023 - 13:07

          There is no NTD for FTTC. The nbn NCD used for FTTC is a VDSL2 modem with reverse power.

          You are right about FTTP/FTTH.

          • Switchblade88 on 05/07/2023 - 17:33
            +1

            @Twix: NTD is the shared term for all varieties of NBN termination devices, irrespective of technology. Terminology as used by the NBN for FTTC, FTTC, HFC, FW and Sky Muster.

            Yes, it's a FTTC VDSL modem; no it's not called that by anyone to avoid the very confusion that Taurus is expressing… the term 'modem' for end-users should be only associated with legacy ADSL, and likewise relegated to the annals of history.

            • Twix on 05/07/2023 - 18:13
              +1

              @Switchblade88: Yeah nbn NTD is the shared term for FTTP, HFC, FW.

              nbn NCD is the term for FTTC. It says FTTC Network Connection Device on the NetComm NCD and Adtran NCD and in the nbn engineering doc.

              FTTC:
              nbn™ NCD (Network Connection Device)

              TaurusHead and FDA2020 are referring to the $140 ZTE VDSL2 modem/router all-in-one sold by Superloop for FTTN and FTTB.

      • buckethat on 05/07/2023 - 12:41
        +1

        Erm, the Eero 6+ connects directly to the NBN NTD.

        You don't pay for the NBN NTD, its provided when they come and install your NBN.

        source: currently using Eero 6+ with NBN NTD through More telecom.

  • Wiadro on 05/07/2023 - 10:38
    +8

    Superloop Is better than ABB for me

  • jimojr on 05/07/2023 - 10:38
    +1

    The offer of a Free eero 6+ router with eero Secure is only available to Superloop residential nbn customers and only applies to the purchase of the first router per service. Your service must be connected via FTTP, FTTC or HFC technology and your service must remain active for 18 months. Should you cancel your service before 18 months you will be charged a once off router clawback fee of $8/mth inc. GST times the number of months you fall short of your 18 month commitment.

  • optusprime on 05/07/2023 - 10:39
    +13

    dealing with their customer service sucks, called their customer service at 4:49, question why their new customer gets 5 free boosts every month, but their old customers can't

    customer service says because old customers are on old system and new customers are on new system, and they can't migrate customer arcoss.

    So I asked her, so you want me to cancel, go with another provider take on their discount for 6month before coming back to superloop as a new customer and get the discount as well as the 5 free boots?

    She then transfered me to retention (blind transfer, had to do the ID check and re-explain everything all over again)

    retention doesn't have a solution either, told me she's gonna transfer me to someone else, didn't tell me what department it is going to be,

    and I sat in that que for 30mins without anyone answering, guess they don't take calls after 5:30

    • kabab on 05/07/2023 - 11:13
      +5

      Had the same experience when I was moving house. Couldn't get anyone from customer service to process it and so decided to go ABB instead. The struggle just got worse when I wanted to end the service with them.

      • optusprime on 05/07/2023 - 11:13
        +1

        yea, ABB is great when it comes to customer service

        • Spewdog on 05/07/2023 - 23:23

          Have just signed up with ABB in the last couple weeks. Moving from Uniti wireless.
          The ABB support is amazing onboarding too easy. Got an email from nbn about possible fibre upgrade, ABB organised all in one phone call.
          Will feel bad but considering moving to a deal like this as ABB I ain’t getting no deals!

      • EnALup on 05/07/2023 - 11:25
        +1

        Abb support is one of the best. Never required Superlooop sypport, so cant comment.

    • Droz on 05/07/2023 - 11:53

      I was told that old customers were being migrated over to the new system when I called to try and get the Exetel deal for 100/20 for $69 - Exetel is owned by SL I think?

      • optusprime on 05/07/2023 - 12:06

        They must have done a u-turn after I left them

        • Morkai on 05/07/2023 - 14:17
          +1

          FWIW I'm still with Superloop now, I initially signed up at my last rental place 2+ years ago, and when we moved, I got the same "you can't just change addresses, we have to cancel that account and you have to sign up again"

          When I reached out over livechat about the "speed boost" things, I was told I'm an "old customer" and only "new customers" get speed boosts.

          Pretty ridiculous if you ask me.

          • optusprime on 05/07/2023 - 14:36

            @Morkai: yea, pretty silly how service providers only looks after new customer, and don't give a crap about retaining old customers.

  • Dogfight on 05/07/2023 - 10:39
    +2

    terrible customer service and really out of date billing system.
    would avoid at all cost.

    • Imposter on 05/07/2023 - 11:00

      My experience is that their terrible customer service keeps customers longer because I bothered finding the way to exit and stayed for another 6 months!

      Now I'm with More via the promotion with Commonwealth.

      Frankly speaking, the performance of NBN varies very little for these 'distributors' for me, only the price and service matter. Launtel should be the best previously but not after they increased the price.

  • mrshorty on 05/07/2023 - 10:43

    Hmmmm was thinking about joining until i saw the 18 month commitment for the router - is the free router worth it for 6 months + $96 ($8 x 12 months)

  • Helloworld07 on 05/07/2023 - 10:45
    +1

    Speed is okay, with few dropouts. But the customer service is terrible, tried to upgrade the plan and have been chased up for a week, now finally the upgrade has gone through but I'm getting the same speed as before, while the bill has gone up :(((.

  • Geryatric on 05/07/2023 - 10:45
    +23

    Curious why all these people calling customer service? I haven't spoken to my ISP in the last 15 years.

    • 87percent on 05/07/2023 - 10:48

      yeah, its never a good sign when you need to call up your ISP…

      • I Smell Pennies on 05/07/2023 - 10:58
        +2

        ISP at your service can I please get your full name and how may I help you?

    • lovebargain87 on 05/07/2023 - 10:50
      -1

      Because not everyone is as lucky as you!

      You are not the model citizen for everyone are you?

    • Carbon Door on 05/07/2023 - 10:50
      +1

      when the internet doesn't work, you have to call them to fix it, but then superloop closes at 7:30pm, and you called at 5 pm waiting on hold for 2 hours only to be disconnected, and when you call back, they are closed.

      No call back system either.

      • nigel deborah on 03/01/2024 - 21:46

        98 percent of the time it's either PEBCAK on your end or a widespread dropout on theirs (that their customer service won't be able to fix). The remaining 2 percent will probably just require them to forward your ticket to NBNco, best done in writing.

    • samfisher5986 on 05/07/2023 - 11:03

      You have to contact customer service to remove CGNAT from your connection.

      • nothommus on 05/07/2023 - 12:46
        +1

        Superloop you log in to your control panel and press one button. Takes ~5min to take effect tops.

        • samfisher5986 on 05/07/2023 - 13:59

          This is not the case actually.

          I think it used to be the case though.

          Source: I literally moved to Superloop this morning.

          • nothommus on 05/07/2023 - 17:49

            @samfisher5986: Lol, i moved to them 2 weeks ago and it was the case for me. On the change IP page i believe. Maybe they have literally just removed it.

    • Helloworld07 on 05/07/2023 - 11:17

      No one likes to call customer service. But when sth wrong, you have to deal with them, and SL customer service just basically useless from my experience.

    • Heybargain on 05/07/2023 - 14:19

      To cancel their account every 6 months.

    • Whisper Quiet on 05/07/2023 - 16:32

      Superloop is the only provider i never needed to call. They were perfect the whole time. No dropouts, fast and reliable speed at all times. Only one that came close was ABB. I would get maybe a couple dropouts per month. Every other provider it would be almost daily dropouts if not multiple times per day and slow speeds during the evening. Sounds like Superloop has changed for a few though with a few more issues. I was with them until middle of 2022.

  • jaygee on 05/07/2023 - 10:51
    +1

    Superloop's ping on gaming seems to be WORSE than TPG, evne though my speed has improved by 6x.

    Btw, I have the 1000mbps plan, never hit above 700mbps even with a new router, so something to be aware of.

    • Koulie on 05/07/2023 - 12:20

      Any examples?

      I am switching to them via this deal from Telstra and will report back end of week.

      I’m currently getting consistent 14-24ms on Oceanic realms of WoW: Dragonflight with Telstra (FTTP 250/22).

      • jaygee on 05/07/2023 - 12:36
        +1

        Dota 2 here, ping on TPG was 19-21. Ping on Superloop is around 21-28 - not a masive increasing, but the worst is that the connection doesn't seem as stable. I sometimes get more latency delays than TPG ever did.

        I haven't compared ping on any other games yet.

        • Koulie on 07/07/2023 - 09:50

          Update: Averaging 19ms in WoW with Superloop, seems to be the exact same, no dropouts.

          • jaygee on 07/07/2023 - 12:57

            @Koulie: Weird I wonder what my issue is then

          • Iwantthebestprice on 13/07/2023 - 18:07

            @Koulie: Hi, any updates on the dropout/ping after accepting this deal? I’m thinking of changing from TPG to SL but worried about ping or dropout when playing overwatch.

            Keen to see if after a week your connection remained stable or decreased

            • Koulie on 14/07/2023 - 00:12

              @Iwantthebestprice: I can confirm I have not noticed any difference between Telstra NBN & Superloop NBN with relation to speed or drop-outs.

              • Iwantthebestprice on 14/07/2023 - 00:27
                +1

                @Koulie: Awesome, thanks mate!

              • Roe Jogan on 16/08/2023 - 19:28

                @Koulie: hello bro, i get drop outs on telstra, did you ever experience this with telstra? also how are you finding superloop now? which plan are you on? are you getting the 1000mbps speed and did u get the amazon router or your own?

                • Koulie on 16/08/2023 - 20:18

                  @Roe Jogan: I probably only had one dropout with Telstra every 10-30 days and it was resolved with a 1-min power-cycle reboot of my NBN device and router every-time.

                  It's been the exact same with Superloop with regards to dropouts.

                  I am on their 250mbps plan, as I was with Telstra. Superloop offer 5 double-speed days per month for this plan, which is handy. I schedule every Wednesday night mainly for gaming.

                  I used my own router, which is an Orbi mesh network.

                  • Roe Jogan on 17/08/2023 - 12:03

                    @Koulie: with the speed boost, does it really boost the speed to 1000mbps for 24hrs x5? i read some other comment saying it only increases it by 7mbs or something, which makes no sense.. did you also port over your land line number? i dont use it but i dont wana give it up..

                    • Koulie on 20/08/2023 - 20:55

                      @Roe Jogan: Speed Boost works as advertised, I get ~500mbps (up from 250).

                      I did not port over a landline.

  • kungfuman on 05/07/2023 - 10:54

    i pay for a fiber to to home link with city communications and they cost me now 89 dollars for a 250mbps downloads / 100mbps uploads connection, not sure if the discount is just for long term customers but that is half of what I used to pay.

    • XeKToReX on 05/07/2023 - 11:06

      That's likely an Opticomm connection, not nbn so it's not really a comparison.

  • Jamiea on 05/07/2023 - 10:58
    +1

    I'm on the 1000/50 FTTP plan and have had zero issues. Speeds are always good and the only drop outs I've had were early in the morning during planned maintenance.

    • Pest85 on 05/07/2023 - 12:10

      What are the actual speeds you have?

  • PorkHunt on 05/07/2023 - 11:04
    +6

    As much as I hate to be loyal to any company, ABB quality has just been too good for me to change. The risk of having lesser quality internet is just too high.

    • nigel deborah on 03/01/2024 - 21:49

      ABB are good but recent price hikes and their refusal to give any kind of reward/benefit to loyal customers had me porting out after a couple years.

  • yuisakas on 05/07/2023 - 11:07
    +1

    Transferred from myrepublic to superloop as they sold the company to superloop,the internet was bad at first at myrepublic but after complaint to TIO it has been perfect for years but after transfer to superloop the internet drop like no other,called more than 10times over 3 months the longest drop is about 3 weeks,said 6 times will send technician on site to check but never did everytime the service back about a day or 2 then down again,nobody follow TIO case which I used a lot cheap internet providers but none of them don't even call me about TIO cases.
    PS:only good thing is everytime the waiting isn't so long (10-15 mins)

    • fozzie on 05/07/2023 - 13:12

      Just move to a different provider. Why the suffering?

      • yuisakas on 05/07/2023 - 13:15
        -1

        Because I have several accounts with them and Im paying special price with myrepublic then superloop

  • mt2000 on 05/07/2023 - 11:08

    I am on FTTC and using the Asus RT-AC68U router.

    Will this eero 6+ replace my Asus router or add to my Asus router?

    • Public21 on 05/07/2023 - 11:24

      If you are happy with the Asus router (I had one of that model and it works fine) I would not bother with the new one. Unless you have a huge number of wifi clients capable of wifi6, the 6+ (in most cases) won’t give you faster speeds.

      The only thing would be if you have black-spots in wifi at the other end of your house and you have an ethernet outlet there, you could set the Asus up as a 2nd access point and use the eero as your main wifi AP.

    • Twix on 05/07/2023 - 11:27
      +1

      If you need more advanced settings like a VPN server/client get another Asus router to replace the RT-AC68U or use the RT-AC68U as a Asus mesh node.

      eero 6+ replaces the Asus if you are not using the Asus advanced settings.

      • BigLeviathan on 06/07/2023 - 06:51

        I'm on the same boat.

        Does Eero not good enough for advanced setting compared to asus?

        I've been using merlin on my rt-ac68u

  • Saiya on 05/07/2023 - 11:10
    +1

    Changed from TPG to Superloop from the last deal and speeds have been pretty much the same just $45 cheaper. Very happy with the change so far.

    • hashtagbargain on 05/07/2023 - 11:13

      Superloop is cheaper than tpg for you??

      • Imsopov on 05/07/2023 - 11:36
        +1

        I also changed from TPG to superloop and yes the introductory offer for TPG was about 119 for the 1000 plan, and then after 6 months it went up to 149

      • Saiya on 05/07/2023 - 19:06

        Yep, TPG was $145 a month for gigabit, so even when this deal ends I'll still stay on.

  • doggmatic on 05/07/2023 - 11:20
    +1

    Already with superloop but this prompted me to switch up the more telecom CBA offer for a 12 month discount

    https://www.ozbargain.com.au/node/773133

    Superloop has been good but why pay so much more than a new customer really

  • majbour on 05/07/2023 - 11:21
    +3

    Ive been with Superloop or about 4 years and it has gone downhill, something vicious.

    • Customer support has gone from SA to Indian
    • I have been getting constant dropouts which I've logged and provided to them and they've told me there is nothing they can do
    • Prices keep going up and there are no benefits for existing customers

    I used to love Superloop, now I'm shopping for an alternative

    • Xzibit on 05/07/2023 - 11:24
      +1

      I agree, the service has been going downhill in the last year or so, constant drop outs, unreliable speed.

    • EnALup on 05/07/2023 - 11:29

      Read comment above that they purchased republic. Might be influx of new customers making speed worse. They might not be upgrading the exchange or bandwidth to accommodate new clients.

      • majbour on 05/07/2023 - 11:35
        +1

        I recently became aware of this but I'm paying $75 a month, I don't think I'm asking for much for a stable connection

        • yuisakas on 05/07/2023 - 11:40

          The plan above 100Mpbs,the speed really doesn't that matter only if you download a lot,I don't run speed test as long as I don't have problem watch highest quality of Youtube, the stablity are most important.

        • pizzaguy on 05/07/2023 - 12:42

          I'm paying $75 a month, I don't think I'm asking for much for a stable connection

          What are you paying $75/month for?

          For 50-100/20mbps it's the expensive standard, for 250-1000/40 it sounds cheap, for 20/8 that's way too expensive and you surely should demand (or switch).

  • chris666 on 05/07/2023 - 11:23

    This 6 month thing is a joke first ISP to put out 12/24 month deals I'll sign

    • whitepuma on 05/07/2023 - 15:38

      Their not going to put 12/24 month deals unless they then change the timeframes before someone churns and turns from a "returning" customer to a "new customer". Most businesses right now say that if you leave them for 12 months then return then you are legible for "new customer" deals, if deals then last for 12 or 24 months, they will need to increase this.

      The reason for it is that most of these deals they are actually losing money on, they rely on people to stay on after the deal period to turn it into profit.

      • scix on 05/07/2023 - 15:57

        From what I recall, NBN itself also offer discounts on 6 month offers; the providers are just passing these on, and aren't going to take a loss on longer plans.

        • whitepuma on 05/07/2023 - 16:29

          Where do you recall this from? Would love to read up on this somewhere as this is different to what I always understood.

          I know sometimes NBN offered discounts on upgrades (i.e. getting people off the 12/1 plans and onto something like 25/10). But I never heard of them offering discounts on 6 month offers

    • rbrtsluk on 01/08/2023 - 21:50

      If you are an AGL customer you get internet deals for 12mths

  • mc7alazoun on 05/07/2023 - 11:37
    +1

    Just on time to switch ISP. My AussieBroadband plan is reverting back to $99 for a NBN FTTC 100Mbps/20Mbps which is insane!
    Unfortunately I don't see the option for a plan higher than 100/40, I wish there was at least an option for the 250/25. I'm in Fawkner, VIC by the way!
    Do you think this is a good deal? Or do you recommend any other deals? If so Do you think it's worth getting the eero 6+ Router (but 18months contract) or the one would be better buying one from one of the OzB deals?
    Thanks.

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