This was posted 11 years 1 month 12 days ago, and might be an out-dated deal.

Related
  • expired

Snowgum Club Members: Free $20 Gift Card - No Minimum Spend

11216
Snowgum Club Members: Free $20 Gift Card - No Minimum Spend
View Image
tonester on 15/03/2013 - 18:26 files.ozbargain.com.au (3644 clicks)
Last edited 15/03/2013 - 19:57
age313withpin4563(not1313)

http://www.ozbargain.com.au/node/95558?page=2#comment-1278365:

As per the terms and conditions on this voucher “one gift card per customer per household, must be a club member to redeem”, the first valid order that was placed by each customer/household will be fulfilled.

All additional orders per club membership, multiple orders per household or multiple club memberships per customer/household will be cancelled.

Eagle Creek Ultimate Packing Solution Set $25.95
http://www.snowgum.com.au/shop/product/18816/ultimate-packin…

Snowgum Aquila Bag $15.95
http://www.snowgum.com.au/shop/product/9521/aquila

Other Snowgum

Related Stores

Snowgum Australia
Snowgum Australia

closed Comments

  • Bretticus on 16/03/2013 - 11:30

    Cool, got a stainless steel bottle for 95c :)

  • sleepyowl on 16/03/2013 - 11:32

    what page do you apply the coupon to? They say it's in the shipping and billing but i don't see any field for it.

    • SimbaTheLionKing on 16/03/2013 - 15:17
      +1

      When you are about to enter your payment details, there is a option (radio button) to select gift voucher.

  • MattyD on 16/03/2013 - 11:50

    Can anyone make sense of their address entry screen? It validates my address by putting my street name in the suburb, postcode in the state, and street number in the postcode.

    Javascript by Jayant Patel?

  • lovedbymarylane on 16/03/2013 - 12:27
    +2

    Awesome - got a microfibre towel (http://www.snowgum.com.au/shop/product/63133) and a bottle opener (http://www.snowgum.com.au/shop/product/63153/keyring-bottle-…) for free!

  • SimbaTheLionKing on 16/03/2013 - 13:36
    -4

    When I was going through checkout process; it deducted the $20 but, I received a Invoice for the whole amount I purchased. What does that mean?

    • GrownShrooms on 16/03/2013 - 19:08

      I love how people neg for asking questions.

      • INFIDEL on 16/03/2013 - 22:49
        +2

        Maybe because the same question has been asked & answered many times before. Reading is such an underrated skill in an age of just asking questions - the same one over & over. So a link was provided to 1 of the answers posted in the previous page!

  • lantal on 16/03/2013 - 15:28

    Kudos good bargain, checkout did have a bit of a bug that you couldnt join the club on the fly I had to make an account first

    • tonester on 16/03/2013 - 15:37

      that wasn't a bug :)

  • [Deactivated] on 16/03/2013 - 16:22

    Does expires Sunday mean it will no longer be valid tomorrow or is tomorrow the last day for this card?

    • tonester on 16/03/2013 - 18:15

      should be valid tomorrow but of course there's only one way to find out… :)

  • sleepyowl on 16/03/2013 - 16:36
    +1

    Now we play the waiting game.

    • Bretticus on 16/03/2013 - 17:31
      +1

      The waiting game sucks, let's play Hungry Hungry Hippos!

      • INFIDEL on 16/03/2013 - 17:36

        I once fed a Hippo - it wasn't very hungry.

        • BrisbaneBargainer on 17/03/2013 - 00:12
          +3

          My Friend once played hungry hungry hippos. i haven't heard from him since.

    • montorola on 16/03/2013 - 18:16

      Lol, more like wait till they cancel our order.

      I'm not holding my breath for this one!

      • Stoph on 18/03/2013 - 10:36

        1

  • dnnnnnnnnng on 16/03/2013 - 17:21
    +1

    Wow, that address validation form really sucks

    • tdw on 16/03/2013 - 17:31

      they still haven't fixed it from the last time lol

  • CVonC on 17/03/2013 - 00:12

    my LED torch and multitool still haven't arrived from the 4th -_-

    • CVonC on 28/03/2013 - 16:20

      finally got mine today!

  • swimmingtoad on 18/03/2013 - 12:16

    My order made on the 15th comes up as cancelled on the website, they never emailed to days it had been. This promo seems to have been a pretty big stuff up from the start.

  • [Deactivated] on 18/03/2013 - 15:18
    +4

    I made an order on Saturday. Got two emails, an order confirmation, and tax invoice that day.

    I logged into the Snowgum site today and see the order has been cancelled :/

    • bargainchampion on 18/03/2013 - 15:42

      Same here, boo.

      • King Tightarse on 18/03/2013 - 15:54

        Did either of you guys order last time with the same address?

    • Chuppa on 18/03/2013 - 18:41

      mine is can'd too :(

  • King Tightarse on 18/03/2013 - 19:22
    +2

    Bastards cancelled mine too.
    I wonder if they intend to pay me back the difference over the voucher I paid…doesn't really seem like it as no email.

  • INFIDEL on 18/03/2013 - 19:57
    +4

    Cancelled - just checked my account.
    I missed the last deal, just joined & ordered over $25 on 15th.
    And I buy from Snowgum. Not happy! Won't go to their stores any more!
    Revoked my +.

    • tonester on 19/03/2013 - 10:11

      Cancelled - just checked my account.
      I missed the last deal, just joined & ordered over $25 on 15th.

      sorry to hear :(

      i also missed out last time so didn't post this deal until my order using the new pin arrived :)

      And I buy from Snowgum. Not happy! Won't go to their stores any more!

      agree bad form cancelling without communicating :( hopefully the rep returns with a response as previously

      but snowgum is still better than kathmandu :)

      Revoked my +.

      fair enough

  • bargainchampion on 18/03/2013 - 20:07

    Anyone managed to get in touched with them and knew the reason of cancellation?

  • montorola on 18/03/2013 - 20:08
    +1

    Mine still says Payment Accepted… :S

    C'mon just tell me it's cancelled already and let me cry myself to sleep already!

  • c64 on 18/03/2013 - 22:15
    +1

    they cancelled this order as well as my last order. obviously not a reputable company. i won't be dealing with them again

  • lala1911 on 18/03/2013 - 22:21

    Cancelled my order when I signed in - pricks.

  • mrtin on 18/03/2013 - 22:58
    +2

    i received an email today advising "As the item you ordered is completely out of stock we are unable to supply your order. Your credit card has been refunded $16.35."

    I wrote back something along the lines of I can wait until ypou get it back in stock from your supplier.

    Reply:
    It is out of stock because we currently cannot get any from the supplier. Your order has been cancelled and refunded rather than back ordered because we do not know when if and when we will be able to get more. I apologise for the inconvenience but many of the smaller items have been completely sold out due to the number of customers making use of the Age voucher.

    • c64 on 19/03/2013 - 11:46
      +3

      well you're lucky to get an email. i haven't received any emails whatsoever. very poor customer service from snowgum

      edit: oh wait, i got some spam from them today

      they are still advertising the item i bought on the website as for sale even though it is apparently out of stock and is never going to be restocked …

      • tonester on 20/03/2013 - 09:33

        they are still advertising the item i bought on the website as for sale even though it is apparently out of stock and is never going to be restocked …

        let the accc know? :)

  • tdw on 18/03/2013 - 23:10
    +5

    after reading others' comments about their [first] orders getting cancelled, i'm revoking my +ve because of Snowscum's poor customer service and treatment.

    still, props to the OP for posting the voucher codes.

    • montorola on 19/03/2013 - 14:45
      +1

      Haha, +1 for the "Snowscum" name!

  • bargainchampion on 19/03/2013 - 07:48

    Refund has been processed. No communications though.

  • tinx on 19/03/2013 - 11:06

    No refund yet. But my account show my order was cancelled :(

  • Rupture on 19/03/2013 - 11:21
    +4

    Order cancelled, no communication as to why…presumably didn't want to honour their deal. Real scummy…I understand this was offered in goodwill to The Age customers…but even so…definitely the wrong way to do business.

  • alvian on 19/03/2013 - 12:48
    +1

    No refund (credit card charged yesterday), no communication, order cancelled. Good thing I saved my vote for neg.

  • [Deactivated] on 19/03/2013 - 16:35

    According to their customer service manager,Michael Dickson :"The order was cancelled because the voucher number and pin used was for in store purchases only and not redeemable online. Your credit card was refunded today and this should be reflected on your statement when your bank has finished processing the transaction."

  • PissLUR on 19/03/2013 - 17:37
    +2

    revoked my + and snowgum is now on my blacklist

    • bargainchampion on 19/03/2013 - 17:45

      Agree, other shops sell the same item, cheaper and free shipping.

    • tonester on 20/03/2013 - 09:36

      i wonder if there's a record for the most +ve revokes of a deal?

      should ozbargain have pre- and post-purchase voting?

      • c64 on 20/03/2013 - 09:54

        irc the dse fiasco did pretty well

  • Elijah on 19/03/2013 - 20:43

    I knew this was going to happen, they didn't even send me the lock i ordered with the last deal, don't really know why people went crazy voting +ve for this rubbish….

  • jcrew on 19/03/2013 - 21:03

    My order was cancelled as well with no email or refund yet on my card. At least I get to neg for the first time! :P

    Thanks though OP, it was worth a go :)

  • nubzy on 19/03/2013 - 21:26
    +1

    I expected them to cancel this deal

    but the last deal, they said they will honor it. Still waiting for my item though.. stuck on payment accepted.

  • moomoo2609 on 20/03/2013 - 07:43

    Mine canceled too. No communication from them. CC charged on 16th but not refuned yet.

  • jcrew on 20/03/2013 - 08:20

    I've now received a refund this morning. I can kind of understand why they've cancelled the orders, but they way they've handled it and no communication is not the best.

  • forest318 on 20/03/2013 - 14:21

    Not happy! Won't go to their stores any more! Snowgum, you are screwed.

  • montorola on 20/03/2013 - 16:59

    Lol I reckon they should rename themselves to 'Slowgum' seeing as people haven't received their previous orders haha

  • ironworthy on 20/03/2013 - 17:19

    Don't forget, they'll be harrassing us as we had to sign up to club.

  • Typical16-bitEnjoyer on 20/03/2013 - 18:19

    Mine cancelled. refund on my card. no email from them.

    • Ughhh on 20/03/2013 - 18:42

      Is this your second order with the $20 voucher codes?

      I'm still waiting for my first (and only) order

      • c64 on 20/03/2013 - 19:36

        snowscum will eventually get around to cancelling yours

  • Associatedmeljane021 @ Snowgum Australia on 21/03/2013 - 11:15

    Hi Ozbargainers,

    Some of you have been asking questions about your orders placed on our online store with the Age voucher code. I will try to answer the questions below. But if you still have questions please feel free to respond to this post so everyone can see the answer or if it is about your personal order please call us on 1800 811 312 or email us [email protected].

    Orders placed on the 4th of March
    We received a much larger than expected response on our online store and we are still working to get all these orders processed, there are over 2/3 of the orders placed that were placed multiple times or outside the terms and conditions of the offer. Unfortunately this has made the sorting process much slower than expected and the people that followed the terms and conditions are now waiting longer than expected for their products to arrive.

    As per the terms and conditions on this voucher “one gift card per customer per household, must be a club member to redeem”, the first valid order that was placed by each customer/household will be fulfilled.
    All additional orders per club membership, multiple orders per household or multiple club memberships per customer/household will be cancelled.

    As of today, all orders placed that were invalid and had an extra payment made via credit card have had the extra payment value refunded to the nominated credit card.

    Orders placed with the second pin number
    Orders placed with the second pin number will not be accepted as the voucher was no longer available for use online at this time. All of these orders have been cancelled and we have refunded any money involved.

    If your order is still stating “Payment Accepted” then it is still in the processing queue and will be processed if valid and cancelled if found to be a multiple order as per terms above.

    If what you ordered is out of stock, where possible we will be offering you something else in replacement for these products, if there is no replacement product available then unfortunately we will have to cancel your order and refund any money involved.

    Again, if you have any questions please feel free to respond to this post so everyone can see the answer or if it is about your personal order please call us on 1800 811 312 or email us [email protected].

    Thanks
    Mel

    • easternculture on 21/03/2013 - 15:16

      so ill get my water bottle, say in june 2014 @ slowgum

      • Associatedmeljane021 @ Snowgum Australia on 21/03/2013 - 16:34

        Hi Easternculture, if you send me your order number i can investigate and let you know what the status of your order is. Thanks

        • easternculture on 21/03/2013 - 17:07
          +11

          no thanks sweety

          you conduct bad business/customer service = my money goes elsewhere

          wont be shopping at your store, and ill make sure ill tell my family and friends not to shop their either

    • tonester on 21/03/2013 - 22:38

      Orders placed on the 4th of March
      We received a much larger than expected response on our online store and we are still working to get all these orders processed, there are over 2/3 of the orders placed that were placed multiple times or outside the terms and conditions of the offer. Unfortunately this has made the sorting process much slower than expected and the people that followed the terms and conditions are now waiting longer than expected for their products to arrive.

      by "the sorting process" do you mean fulfilling valid orders or determining which orders are valid?

      are they being processed in order of receipt by time/date?

      it seems that some orders have been delivered within a few days whilst others still haven't after a couple of weeks

      Orders placed with the second pin number
      Orders placed with the second pin number will not be accepted as the voucher was no longer available for use online at this time. All of these orders have been cancelled and we have refunded any money involved.

      obviously they were being accepted at least until this deal with the new pin was posted since some have been delivered :)

      If your order is still stating “Payment Accepted” then it is still in the processing queue and will be processed if valid and cancelled if found to be a multiple order as per terms above.

      so there is still hope :)

      If what you ordered is out of stock, where possible we will be offering you something else in replacement for these products, if there is no replacement product available then unfortunately we will have to cancel your order and refund any money involved.

      who determines the replacement product and how? does the customer have any input?

      • Associatedmeljane021 @ Snowgum Australia on 22/03/2013 - 14:07

        by "the sorting process" do you mean fulfilling valid orders or determining which orders are valid?
        We are doing both of these things at the same time.
        are they being processed in order of receipt by time/date?
        Yes, all the valid orders are being processed in order of dated/time the order was placed.
        it seems that some orders have been delivered within a few days whilst others still haven't after a couple of weeks
        Because some orders included a credit card payment, we sorted through these first to make sure if there was a credit due to the order being invalid we could refund the money automatically.

        obviously they were being accepted at least until this deal with the new pin was posted since some have been delivered :)
        this is correct, all valid orders are being fulfilled. Any orders placed with the new pin online are invalid (as the offer was no longer available online) and hence have been cancelled.

        so there is still hope :)
        Yes…

        who determines the replacement product and how? does the customer have any input?
        If we have a replacement product available then we will be contacting these customers personally to the e-mail supplied on the order.

        • tonester on 26/03/2013 - 22:40

          obviously they were being accepted at least until this deal with the new pin was posted since some have been delivered :)

          this is correct, all valid orders are being fulfilled. Any orders placed with the new pin online are invalid (as the offer was no longer available online) and hence have been cancelled.

          what i was trying to say is that orders placed with the new pin online were being accepted as valid at least up until the time that this deal was posted since some have been delivered and not cancelled

  • Associatedmeljane021 @ Snowgum Australia on 21/03/2013 - 11:24

    Ps. Sorry forgot to mention that if your order is invalid and is cancelled you will not receive notification of this via e-mail, it will only state this when you look at your order online.

    • montorola on 21/03/2013 - 11:35
      +10

      Not good enough Mel, It's one thing to cancel an order, but to not provide email updates on the progress is pathetic. I expected more from "SnowScum"

        • MattyD on 21/03/2013 - 12:47
          +10

          If by "abusing" you mean "accepted an invitation posted in a major newspaper and on your own website" then ok, fair point.

          I'm going to lunch now, thinking about "abusing" a voucher I have at a local eatery…

        • alvian on 21/03/2013 - 15:09
          +6

          so many people abusing the offer, the majority have ruined it for the genuine customers

          You are accusing the majority of your customers for abusing the offer, for cheating the system, and for being non-genuine customers. We are a bunch of professional cheaters, are we now?

          Well done, you have ruined what little reputation you have left on OzBargain.

        • Ughhh on 22/03/2013 - 01:43
          -4

          You are accusing the majority of your customers for abusing the offer, for cheating the system, and for being non-genuine customers. We are a bunch of professional cheaters, are we now?

          What about people like http://www.ozbargain.com.au/node/95558?page=1#comment-127717… and http://www.ozbargain.com.au/node/95558?page=2#comment-127808… ?

          And lets not forget the fact that first post had over 9900 clicks.

        • alvian on 22/03/2013 - 02:10
          +1

          JLove,

          1. With only two examples (which were accompanied by many neg votes), you want to defend Snowgum's accusation that most OzBargainers are a majority of cheating non-genuine customers that ruined the deal for the minority? Snowgum is saying most of us, including you, are cheaters who tried to defraud them, and only a select few are genuine customers. I resent being defamed by association but perhaps you don't.

          2. The first post has over 9900 clicks, and you agree with Snowgum that most of these 9900 "customers" made fraudulent multiple orders? I find that very hard to believe, particularly when Snowgum's server had great difficulty handling the load.

        • Ughhh on 22/03/2013 - 02:51
          -2

          1. What I was saying was that I would not be surprised if a bunch of people, whether they are ozbargain members or guest, who made multiple orders (using fake names etc) . This opinion is from years of reading comments on ozb.

          2. Why don't you further exaggerate what I say.

          Of course, they should honour orders that didn't violate any t&c and at least notify any cancellations via email.

        • alvian on 22/03/2013 - 04:12
          -1

          You said nothing about being not surprised that there are people who abused the voucher code; you simply quoted two examples but offered no opinion or remark of your own. Of course there are some OzBargainers who are greedy, but Snowgum asserts that the majority of us are like that.

          Where did I exaggerate what you wrote? I asked you two questions which you did not answer. You also failed to clarify your obscure remark about the first post having over 9900 clicks. What argument are you trying to make? It is very easy to quote random facts but what do they mean? Here's one for you: "there are over 11,000 people who like OzBargain".

          Let me ask you two simple questions. Do you agree with Snowgum's statement that "the majority of customers submitted fraudulent orders, thus ruining the deal for the minority of genuine customers"? If you do, then please justify your position. If you do not, then please explain why you quoted me in your comment and then asked me "what about people like…"?

    • coin saver on 22/03/2013 - 03:24

      you cancelled my valid order do i get an email my numerous scouting group freinds will be interested in this but i feel some will only say you have been going downhill for years now the others will be convinced

      • Associatedmeljane021 @ Snowgum Australia on 22/03/2013 - 13:41

        Hi coin saver, if you would like to me clarify why your order was cancelled please send me the order number and i can clarify for you. Thanks

  • Associatedmeljane021 @ Snowgum Australia on 21/03/2013 - 13:22

    Hi Matty D,by "abusing" i mean the people that put through multiple (up to 65 orders per person/household). Of course we are more than happy to fulfill the orders that were placed legitimately and followed the terms and conditions.

    • MattyD on 21/03/2013 - 14:57
      +7

      Hang on - I read the Age, used the age pin once and had my online order cancelled. Weren't the terms "use online or instore". How is that not legitimate?

      Either (a) you've renegged on an offer or (b) your online ordering system is woefully inadequate.

      • King Tightarse on 21/03/2013 - 16:12
        +2

        Me too.
        Age reader here. One, just ONE online order from our house. Cancelled without notice.
        Pisspoor effort, Snowgum.

        • Associatedmeljane021 @ Snowgum Australia on 21/03/2013 - 16:32

          Same, if you have your order number please send it to me and i will investigate. Thanks

      • Associatedmeljane021 @ Snowgum Australia on 21/03/2013 - 16:32

        Hi Matty D, if you have your order number please send it to me and i will be happy to investigate your order and let you know why it was cancelled. Thanks

    • tonester on 21/03/2013 - 22:41

      Hi Matty D,by "abusing" i mean the people that put through multiple (up to 65 orders per person/household).

      is it possible that these people just have the same workplace address?

      workplace delivery is not uncommon nor is it uncommon for larger businesses to have hundreds if not thousands of staff at one site

      • easternculture on 21/03/2013 - 22:57

        i mean the people that put through multiple (up to 65 orders per person/household)

        maybe they have a big extended family living in the same house

      • c64 on 21/03/2013 - 23:55

        (up to 65 orders per person/household).

        so the snowscum site basically crashed and you expect us to believe people were able to place 65 orders before they pulled all the cheap items from the website? hell, i consider myself lucky to even be able to place one order

        • tikei on 22/03/2013 - 02:02
          -2

          I believe it. You just saw the deal at a wrong time. The site was running smooth when I browsed it and they hadn't taken the cheap goods off yet.

    • PresidentClinton on 22/03/2013 - 15:17

      If your system isnt good enough to detect these abusers, then you guys aren't ready to be in online shopping.

  • cuteduck on 21/03/2013 - 17:48

    ORD-247303 15 March 2013 AUD$20.00 Cancelled

    Mine got cancelled as well…very dodgy practice…

    • Associatedmeljane021 @ Snowgum Australia on 22/03/2013 - 13:53
      -1

      Hi cuteduck, the order reference that you have given me was cancelled because it was placed online when these vouchers were invalid for use on the online store, this is clearly stated in the terms and conditions on the Snowgum webstie. Sorry for the misunderstanding.

  • moomoo2609 on 21/03/2013 - 21:42
    -1

    Mine canceled but I am genuine Age reader and this was my first time order…

  • tikei on 22/03/2013 - 02:00

    If you only made one order per household and they've cancelled it, have you tried emailing them?

    • INFIDEL on 22/03/2013 - 12:43

      Snowscum replied that this deal was invalid, even if you placed only 1 order :-(

      Orders placed with the second pin number will not be accepted as the voucher was no longer available for use online at this time. All of these orders have been cancelled and we have refunded any money involved.

  • moomoo2609 on 22/03/2013 - 18:29
    -1

    Reply from them

    This order was cancelled and refunded because the voucher number and pin combination used were for in store purchases only and was not redeemable online.

    What is the point of issuing voucher # and pin for in store purchase…

    • INFIDEL on 22/03/2013 - 18:43

      The voucher says the PIN was to be entered for online purchases.

  • King Tightarse on 22/03/2013 - 18:41
    +1

    @meljane021

    There are quite a few eligible Age readers like myself, who only ever made a single order but where caught out by this confused mess and received nothing. That is where the hostility is coming from with this. People are pissed because it looks like Snowgum is doing a Snow-job on honest people who got caught out in the general mess.
    You would go a long way PR wise to resolve this by offering GENUINE 1st time orderers, a fresh chance to order.

Login or Join to leave a comment
Login Join