• expired

nbn $21/Month off First 6 Months All Plans (e.g. Unlimited Data 50/20 $57.95/Month, 100/20 $68.95/Month) @ Superloop

1895
Whistleout21FOR6

Was reading WhistleOut and came across the promo code for $21 off a month for the first 6 months with Superloop NBN

https://www.superloop.com/documents/legal/20200217-Superloop...

TERMS AND CONDITIONS
This Offer is open from 20 February 2020 until midnight AEDST 10 March 2020. Superloop may withdraw the Offer at any time without notice. By applying for the Offer, you agree you are bound by Superloop’s Standard Form of Agreement (SFOA), Critical Information Summary (CIS) and these Terms and Conditions.

Superloop may change these Terms and Conditions at any time in accordance with the SFOA.

Your application
To be eligible for this Offer, you must:
• be at least 18 years of age with a current Australian residential address;
• be a new customer, sign up for any Superloop NBN services;
• have a referral from WhistleOut and use the promo code Whistleout21FOR6 at the time of signing up; and
• provide Superloop with the details of a valid credit card in your name for the duration of your plan,
regardless of your preferred payment method.
Superloop may accept or reject your application in its absolute discretion

How the Offer works
This Offer provides you with $21 off your monthly plan fee for 6 months from the date you sign up and remain on any Superloop NBN Plan.

This is applied by Superloop at the time of signup and the monthly $21discount will automatically be deducted from your first, second, third, fourth, fifth and sixth-month invoice. For the seventh and remaining months of your service Superloop will bill you the monthly fee applicable to the service you selected at the time of signing up

Related Stores

Superloop
Superloop

Comments

  • +12 votes

    Yeah, but then youre with Superloop

    • +29 votes

      So win win :)

      • +4 votes

        Really? These idiots didn't even set up online access to my account. I emailed them to have it fixed. No response. That was a month ago.

        I've had bad customer service before, but until superloop I'd never known customer service that DIDN'T EXIST.

      • +2 votes

        You only win if you have zero issues. If you need support you are in deep trouble.

        Their phone support times are literally hours before someone answers. You have to cancel by phone, too. It's the way they stop people from leaving.

  • +2 votes

    looks like this deal is cheaper by $1 per month

  • +1 vote

    What happened to 100/40?
    Has the NBN started selling this to ISPs instead in an attempt to cut a few dollars off the price whilst they raise the overall price of the service?

  •  

    Been with Superloop for the past 6 months on 100/40 FTTN plan in SE QLD. Very happy with their support and service. Just did a speedtest - 70/35 Mbps during peak hours which is a bit less than their advertised "typical evening speed" of 90mb/s but that may be due to my hardware or using Wifi on a PC in a different room from router. Had a couple dropouts but have been very brief. Would recommend but I guess it depends on your location as we are within 100 metres from the node

    • +25 votes

      I joined them for about a month now. Internet service and speed has been ok so far. But support… mmmm… What support? No such creature. I called them in the morning as soon as their call center opened. 53 callers in queue then selected callback… No call back.
      Called again in the afternoon, selected callback… No callback. Emailed and no response.
      About 4pm got a callback.
      I guess they need to up the game a bit.

      • +1 vote

        Their support line may have gotten more busy since we joined 6/12 ago but when I needed help then, I was talking with someone within 10 minutes. I also just want to add they must have increased their pricing as I think the deal was $20 off for 6/12 and we have been paying $59.95

      • +4 votes

        So.. you got a callback.

      • +3 votes

        I agree their support is lacking. They had me waiting on the phone for over 2hrs and it still wasn't my turn, so I eventually gave up and requested a call back that never happened. I tried again the call back, and that happened the following evening.

      • +1 vote

        Support wait times have been horrendous. Agree completely with this. When you get through to someone though they generally know what they're doing. However if you have NBN connection issues outside their network they handle them incredibly poorly too.

      •  

        So sad, I was with skymesh before they were taken over by superloop and their customer service and service in general, was amazing. Switched to aussieBB soon after the takeover, and reading these comments I'm glad I did…

    • -1 vote

      Plan Summary
      100Mbps / 40Mbps
      Typical Evening Speed: 90Mbps
      Unlimited Download And Upload
      $98.95 / month

      Really? Pay $100 for 75Mbps

    • +1 vote

      I joined them last year (around the same time of year actually, during the superloop 500). I signed up on something like the Thursday and the order progressed but no connection was done when Saturday rolled by. I jumped on their discord and asked for help, one of the dev's who worked for superloop was online. he messaged me and said he was at the gym at the time (like 9am on Saturday) but he'd look into it, "no promises". He messaged me an hour later saying he processed it and I may get lucky with it being connected. 20 minutes after that, my HFC was up and running with no issues since (just some state wide nbn POI issues but not superloops fault).

      from that one little interaction, I never hesitate in recommending these guys and will continue supporting them. speeds are always constant 100/40, even during peak.

    •  

      I joined up yesterday on this deal - initially couldn't connect when I tried so I called their support - was 6th in the queue and requested a callback - never got a callback :(

      Thankfully worked it out myself about 30 minutes later. Speeds/pings look really good (I'm FTTP in Tassie) but I hope I don't need their support anytime soon…

  •  

    When does this expire? My first month free finishes with ABB is mid next month.

  •  

    Anyone with them on HFC and can comment what the experience has been like?

  •  

    I move into a new place next month 2nd March to be specific. Can i use this?

  • +2 votes

    My $20 off per month offer is up after my next bill. moan
    Might have to switch back to ABB. Wishing they had a better promo than 1 month free lol.

  •  

    6 months at this price, is this a 24 month contract?

    • +4 votes

      Superloop don't have contracts.

      • +1 vote

        So it is month to month you can churn to different provider anytime?

        • +2 votes

          Correct.

          •  

            @Jonesy070707: This was one of the deciding factors in choosing SL 5mths ago. I had been with TPG (ADSL) and they were ok but going to NBN (HFC) meant either an 18mth contract or a joining fee. Given the horror stories one reads about NBN I was reluctant to commit to an RSP. SLs offer (as well as a $5 disc for 500GBpm) made it easy. Couldnt be happier.

  •  

    can you use this for 25/5 plan?

    •  

      I did when the offer was on last time. Paying $43.95 a month at the moment.

    •  

      yes you can..
      Im on that plan as my line speed is woeful… at 12/5, my distance to the node S&cks as its ages away
      they changed me from the 50/20 plan, gave me a credit adjustment for the 1st month and have been on the 25/5 since paying $43.95 per month.

      yes it can take ages to get through to them, but I did the call back option and they rang about 2 hours later.
      The guy that took the call was really good, he did a further line speed test, confirmed the issue and made all adjustments and ensured I kept the $21 discount as the plan change was necessary due to maximum line speed.

    • -1 vote

      Dial-up NBN?

  •  

    Ex customer. Still valid?

  •  

    Does it work for 25/5?

  •  

    Thanks. Sick of my current ISP - signed up for the 50/20 500GB plan. Works out to be ~$52 a month, and will assess again in 6 months.

  • +5 votes

    Voting cold. I used superloop for 3
    Months and the internet was abysmal.

    •  

      Which NBN type were you on?

      • +1 vote

        Hfc, when I called they asked me to reboot router. Then they wanted me to hook a pc all night? I had to call and wait for 1 hour each time!When I moved to mate I had a chat and they got nbn to fix it straight away (engineer came out within 3 days but they fixed remotely). Needless to say I’m not moving from mate.

      •  

        I’m on HFC in Melb. I’ve had several 100/40 providers, Telecube, ABB & Superloop (12mths the other day).

        Due the day I was hitting 83/35 with Telecube, 92/40 ABB, 93/40 Superloop.
        During the evening is was hitting 75/35 Telecube, 90/40 ABB 90/40 Superloop.

        So ABB & Superloop were fairly indistinguishable.
        Where Superloop wins is international speeds, I consistently get high 80-low 90’s internationally (Singapore, US, UK, Netherlands, Germany) where ABB was usually low to mid 70’s.

        The nice thing is no matter how much the kids cane YouTube/Netflix, errr Linux ISOs are coming down. Connecting to work doesn’t skip a beat, which is the most important thing to me.

        The did have some stability problems with some POPs late last year (I only know that from the email alert I was getting), but they reckon Cisco has sorted that out.

        All in all, you can’t go too wrong choosing either ABB or Superloop, in terms of network.
        Personally I had appalling customer service with ABB and I’ve only called Superloop support and they were quick & efficient. Others have the reverse.

        I’d take some comments with a grain of salt, as they don’t sound like we’re hearing the full story.

    • +4 votes

      Was with Superloop for 3 days, Internet was hot garbage, getting drops to 8Mbps during peak hour and pings averaging 180ms, call support long wait times, requested callback feature which I never got a callback on.

      Before then 6 months with Vodafone NBN which was pretty damn good, and 5 months on ABB, perfect. The problem persisted all day, reset modem and router multiple times, still unusable. Switched to ABB, the second the switch occured my speed was straight back to 95+ and pings under 10.

      My friend tried them who lives an hour away, drop outs every hour, support was useless.

      Superloop are abysmal.

      And worst of all, they make you pay the entire month even if you only use their garbage network for 1 day.

      •  

        everyone's experience is different.
        im maxxed out on FTTN at 12/5 on a 25/5 plan. its always at 12, 12 and a bit..

        my line speed is woeful… at 12/5, my distance to the node S&cks as its ages away, still feel they should be placing a few nodes in every suburb, rather than my being several suburbs away, like im on the fringe.
        They changed me from the 50/20 plan, gave me a credit adjustment for the 1st month and have been on the 25/5 since paying $43.95 per month. No issues with streaming shows or anything, but then I dont know what its like to have 45+ speeds.

        yes it can take ages to get through to them, but I did the call back option and they rang about 2 hours later.
        The guy that took the call was really good, he did a further line speed test, confirmed the line speed issue and made all adjustments and ensured I kept the $21 discount as the plan change was necessary due to maximum line speed.

        My only thing with Superloop is that when you sign up they do line speed tests (3 in my case) and on their web page its states that they do that to ensure people are on the right plan and not on one they cant utilise the speed of. They should have (per their page) called to discuss, but never did. But as I rang it was sorted out quickly and smoothly.
        I have not had any connection issues at all, just a few things that are out of their control.

  • +2 votes

    Can you just keep jumping between Superloop and ABB for the sign-up bonuses? Did anyone try this yet?

    •  

      Haven't done it yet but will be when my promo is up. They say you're considered new after 6 months so shouldn't be an issue…just need them to run the same $20 off for 6 month deal.

  • +3 votes

    I hate changing providers every 6 months and re-configuring router, settings, etc. I prefer to be with $59.99/month standard priced plans (e.g. Mate Communication, Tangerine, TPG, etc) for a long term as the speed is sufficient for the use.

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